Guild Wars 2

Just a note to remind you this is a player-helping-player discussion thread. There are a lot of good ideas being shared by players and we want you to have the chance to glean their wisdom because it may address your particular situation. I encourage you to read through the thread and see what you can find.

If you need help, and if your ticket is at least three days old, please feel free to post in the “Ticket for Review — 3 Days and Older” thread [If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

The we proceed to close this one.

The story steps are set up so that if you can complete a skill challenge (of the same level) solo, you can do the story step. If an equal level veteran is too tough for you, look at your build and gear and see if you can boost your longevity. Straight DPS (“glass cannon”) builds will not do very well. There are very few cases where enemies respawn, and if they do, there’s a way to shut them off.

Wrydan.2510:

yes, we have both submitted tickets regarding this issue. my ticket is labelled “Unable to purchase second copy of client for girlfriend” =)

I’m sorry, Wrydan, but do you have the 12-digit number? It would help me so much to have that!

What’s your current story step and objective?

ShiningSquirrel.3751:

Gaile, I can only speak for myself, but if something happened to my account, and the only way to get it back would be to delete the inventory but keep my toons, I would go for that. “Things” can be replaced, either by farming or from donations from friends.
My toons and the effort to level them and the achivements I have gotten with them could not be replaced.

That is a very good point, ShiningSquirrel, and I understand completely. I suggest that for those for whom this is a possibility — if the account cannot be released outright — they should mention this option specifically in their support ticket. In the meantime, I will start an internal email thread about this to let the team know that I feel we should consider this as an option for those accounts that we cannot release outright, but could consider releasing under the circumstances described: characters intact, inventory removed.

Thanks for the suggestion.

Thanks for providing those helpful tips, Meijo and Esplen. Butch, if you find you still need help, please let Support know in your ticket. Keep in mind that you must own Guild Wars and must own Eye of the North, specifically, in order to obtain benefits from the HoM.

And yes, you can be given the Boost Multipack. Please follow up in your ticket.

By chance have you submitted tickets about this? I ask because I want to forward this to the Payments Team for their review and if there are any associated tickets, I’d like to reference them in my note. Thanks.

Hi there, KerrMD. Could you please update your support ticket? I believe that Technical Support would want to review this situation, as it is outside the norm and may reveal some sort of issue that we’d want to investigate.

You’ve file a ticked and this really isn’t intended to be a storytelling forum. If you find you still need help within the parameters of the “Tickets for Review” sticky thread, you’re welcome to use that, but otherwise, I’d like to round this one out. Thanks for understanding.

Hello Oloap.

You may want to check the following thread in order to find groups. Also, this issue has come repeatedly in the forums (check the Suggestions subforum, for instance, or this Dungeons one) so I will proceed to close yours and encourage you to use our search engine.

Thanks for your understanding.

Perfect, since the question has been solved we proceed to close the thread.
Thanks for your contributions.

Hello everyone,

please stay on topic and refrain from concentrating on the Elementalist class in your discussion.

Thanks

Hello everybody.

ZaxanRazor, you will not be banned for this.

Perfect, we are glad to hear that, Hundreds.
Thanks, Dipnlink, for the answer. We proceed to close the thread.

Hello everyone.

As Cogbyrn has suggested, please do not derail the thread here at hand into something different. This kind of issues can be explained through private channels.

Thanks!

We are glad to hear it, Medusa.
Thanks for all your contributions! Since the question has been solved, we proceed to close the thread. Thanks!

Hello everyone.

Yes, this issue has been already reported in the Game Bugs subforum and the team is looking into it.
We proceed to close the thread now.

Hello there.

Welcome to Guild Wars 2, Littlegraysheep! And to the official forums.

As KerrMD has pointed out, all transfers are free at the moment but you can only move once per week. Whenever we introduce changes about this, you will be all informed through the official channels .

Hello,
thank you for your prompt reply. The topic is now closed.

Hi everybody.

We are encouraging the players that see possible episodes of hacking to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team. Posting here in the forums does not really help us.

The thread will be now closed.
Thanks!

Perfect, since the question has been resolved, we proceed to close the thread.
Thanks to all for your contributions!

Hello Gluttony.

Thank you very much for your complete feedback, which will be passed on to the team.

Peter,

this is a known issue and the team is on it. Please check the following thread, in the Game Bugs subforum.

Thanks.

Hello Groober,
just like it´s already been mentioned by Volomon, what you can do to help is report them by using the in-game tool or customer support. Nothing can be done about it in the forums.
Thanks.

Hello there.

Since the question has been answered, we proceed to close the thread. Thanks for your collaboration!

Hello there, Rhoto.

You can just paste the link of the youtube video you want to show us in the body text and will appear automatically when you publish your post.

Hello Aragiel.

Thanks for reporting! We know what you are mentioning here, as we have seen it sometimes in the forums. I will forward your message too to the team today.

We ask that you create a new thread for each piece, so that other readers can easily comment on your work

It’s no secret that the Guild Wars 2 community is a talented group. We see it all the time through amazing fan-created content–our fans treat us to views of their Guild Wars 2-related work on a daily basis. We’d like to shine the spotlight on our community’s work, so step up and share it with us! We want to see your work, so link us to your creations: cosplay, digital or physical art, music, cooking, guides, videos, machinima, and more. If you created a Guild Wars 2-themed item we’d love for you to share it with us, so post links to your work, and thank you for sharing your talent with us!

Hello everybody,
this thread is full of rants and no real discussion. It will now be locked.
Thanks for understanding.

Hello,
regarding the server transfer, i´m afraid you´ll have to wait those two days. Also, about the slippers, i´m afraid lost items can´t be restored.

posting from a PM:

The door in path 2 will sometimes not open. The one before lupicus, I believe? I’m not sure if this one is fixed but it’s one of the ones I’ve been told about. Path one’s door bugs and players must shadowstep through the wall if the NPC dies to get the reward. Path four’s final boss sometimes won’t start, either. Finally, path four’s sparks during the dwayna fight will kind of just hang around randomly instead of going into their cells, and there are people who have been petrified and stay petrified despite having a tear used on them.

We’re here, we’re listening. I’m sure a lot of this will come up in tomorrow’s talk. We’ll have to keep it quick though, as I think the talk is slated for an hour.

Hey folks,

Can you please post here about broken events in the Arah dungeon? I’ve been fixing bugs all around the dungeons, but I’d like to take a moment to focus on Arah.
I’m not asking about events that are too hard that your group spends an hour on. I’m more concerned about things like the following: The NPC dies as the event ends and then the door doesn’t open because she doesn’t say her lines.

I have a few bugs to fix for the dungeon on my plate already, but I would like to know about the issues you run into as well to see which ones overlap, and which ones I simply don’t know about.

Could you please provide some more information on this issue? This would greatly help track down the problem. Is this occurring in tournaments, hot-join, or both? Which maps? Anything that lead up to this? Is the text not appearing, sound not playing, or both? Any information you can provide would be useful. Thanks!

Hi Mechadream – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Zyntax – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Fangos – If deleting the local.dat file and following with a repair didn’t resolve this issue, there’s still a couple of things that you can try. I would make sure that you have your Anti-Aliasing set to “Application Controlled” and ensure that you have the latest drivers for your video card.

Additionally, the game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Hi Mory – Could you please post either a DxDiag or a Game Advisor report to this thread so that I could take a look at the rest of your system in order to determine what might be causing this issue?

You can attach the report to the thread by clicking “More posting & formatting options…”

Hi Sapier – what’s your ticket number? I could take a look at this issue for you.

Hey there – this is a known issue that’s still being looked into. At this time we have no ETA for a fix, but I would recommend keeping an eye out on this thread for any updates or posted workarounds in regards to this issue:

https://forum-en.gw2archive.eu/forum/support/bugs/Annoying-Sound-Bug/first

Hi TommyP – There are a couple of things that you can try in regards to this particular error message. The first thing I would suggest is clearing your DNS cache along with a Winsock reset.

To do a Winsock reset, please try the steps below:

1. Click the “Start” button to bring up the Start Menu.

2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”

3. Right-click on “cmd.exe” and select “Run as Administrator.”

4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. Please attach that file to this ticket. (We would like this report even if the issue is resolved)

5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Once completed, please try connecting again.

Next, to clear your DNS cache, please try the following:

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

hotfixes don’t require a patch, and the solution was very simple. The hatchery was a complex problem to my understanding (I didn’t fix it personally), and Bjarl will be fixed in the next patch. If you had to fight Bjarl every time in every path, that might get elevated to a bigger issue worthy of an emergency patch since it blocked an entire dungeon.

There are farms available in the game, but when a farm comes up that spikes charts and can upset the economy, we try to act quickly.

changed thread title from ‘fagtal’ to ‘fractal’ since I’m sure it was a mistake.

I’m locking this topic and alerting mods.

Kain Francois.4328:

However, I do think people will continue if only for the dungeon tokens.

It’s possible. We’re watching metrics on it. I made the judgement call to only turn off the loot for 1 boss. If it is still being abused, I can make more judgement calls.

Ruien.9506:

Wish you’d ban for exploits as well and you wouldn’t have to fix stuff like this.

We do ban exploiters of these things if they are really abusive. We can track what players do, so we can see who is abusing something. Most of the time ‘people’ who get banned end up actually being bots, which is why you don’t hear so much grief about it.

It was getting pretty abused. We had some solid metrics on it, and decided to kill the loot from one of the bosses in an attempt to slow it down.

It was indeed a hotfix.

Team is reviewing.