Guild Wars 2

Update: Tuesday and Wednesday, 4 -5 December

121125-002472 Resolved
121120-001710 Should be resolved today
121122-002680 Should be resolved today
121126-001549 Should be resolved today
121127-001175 Should be resolved today
121127-001248 Should be resolved today
121202-001412 Answered today.
121116-000404 Answered yesterday. Take this up with your seller; we will not provide you with the account’s serial code.
121127-001175 I followed up on this today
121128-002636 I followed up on this today
121129-001122 I followed up on this today
121201-000285 I followed up on this today
121201-000356 I followed up on this today
121201-000566 I followed up on this today
121202-001933 I followed up on this today
121128-000546 Under review
121129-000443 Under review
121130-001083 Under review
121201-002553 Under review
121202-002100 Under review
121125-000802 Account released (after accidental refund). You may purchase a new code and rejoin the game
121124-000049 Account released; add a new, valid code to rejoin the game
121128-001722 Account released; add a new, valid code to rejoin the game
121126-000302 Account released; add a new, valid code to rejoin the game
121127-000150 Account ownership is in dispute; please continue to discuss with Support.
121126-001377  Fraudulent code. He should contact the seller to get a refund and ask Support if he can add a new, legitimate code.
121102-003339 Multiple charge-backs. This account is permamently closed.
121126-001549 The credit card authorization did not pass risk reviews. You were not charged.
121202-001933 The credit card authorization did not pass risk reviews. You were not charged.
121130-000171 This is not an account or support issue; forum questions will be handled by the appropriate team.
121130-000631 This was refunded to the credit card holder at his/her request. (I do not know if this is your friend or someone else.)
121204-000130  This thread is for tickets that are at least three days old. Your ticket is one day old. Please allow the team time to answer you.

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.

Update: Saturday through Monday, 1 – 3 December

121109-002852 Resolved
121114-000212 Resolved
121117-000482 Resolved
121123-000247 Resolved
121123-001923 Resolved
121128-000094 Resolved
121128-002416 Resolved
121128-002607 Resolved
121115-001578 Resolved – thank you for updating your ticket.
121118-001530 Account released; you may add a new, valid code to rejoin the game
121118-002786 Account released; you may add a new, valid code to rejoin the game
121121-002294 Agent responded on Friday.
121102-003339 I followed up on this today
121120-001710 I followed up on this today
121122-002680 I followed up on this today
121125-002472 I followed up on this today
121126-001549 I followed up on this today
121127-001175 I followed up on this today
121128-000829 I followed up on this today
121126-002663 I followed up on this today
121128-000226 Appeal denied — blocked for botting; will not be reinstated.
121121-001210 I believe this was resolved on 11/28 in Ticket 121102-000090
121125-000802 The charge authorization did not pass risk reviews. You were not charged. Please discuss the release of the account with Support.
121128-001928 The charge authorization did not pass risk reviews. You were not charged. Please discuss the release of the account with Support.
121116-001561  The charge authorization did not pass risk reviews. You were not charged.
121128-000047 The charge authorization did not pass risk reviews. You were not charged.
121128-000072 The charge authorization did not pass risk reviews. You were not charged.
121129-001285 The charge authorization did not pass risk reviews. You were not charged.
121127-001984 The team cannot locate the account; please have your friend answer the questions in the ticket.
121130-000631 This purchase was refunded; you should discuss that with your friend.
121110-000448, 121118-001373 Under review
121118-000987 Under review
121118-002383 Under review
121122-000034 Under review
121123-001882 Under review
121124-002202 Under review
121126-000910 Under review
121126-000941 Under review
121127-000150 Under review
121127-001248 Under review
121127-002078 Under review
121127-002763  Under review
121127-002863 Under review
121128-000693 Under review
121128-001054 Under review
121129-000430 Under review
121129-000968 Under review
121203-002074 Under review
121126-000302 Under review – thank you for updating with new information today
121123-001644 Your email account has been compromised; please review suggestions from team.

Notes:

• Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

• Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.

Hi square – I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

Update: Saturday through Monday, 1 – 3 December

121109-002852 Resolved
121114-000212 Resolved
121117-000482 Resolved
121123-000247 Resolved
121123-001923 Resolved
121128-000094 Resolved
121128-002416 Resolved
121128-002607 Resolved
121115-001578 Resolved – thank you for updating your ticket.
121118-001530 Account released; you may add a new, valid code to rejoin the game
121118-002786 Account released; you may add a new, valid code to rejoin the game
121121-002294 Agent responded on Friday.
121102-003339 I followed up on this today
121120-001710 I followed up on this today
121122-002680 I followed up on this today
121125-002472 I followed up on this today
121126-001549 I followed up on this today
121127-001175 I followed up on this today
121128-000829 I followed up on this today
121126-002663 I followed up on this today
121128-000226 Appeal denied — blocked for botting; will not be reinstated.
121121-001210 I believe this was resolved on 11/28 in Ticket 121102-000090
121125-000802 The charge authorization did not pass risk reviews. You were not charged. Please discuss the release of the account with Support.
121128-001928 The charge authorization did not pass risk reviews. You were not charged. Please discuss the release of the account with Support.
121116-001561  The charge authorization did not pass risk reviews. You were not charged.
121128-000047 The charge authorization did not pass risk reviews. You were not charged.
121128-000072 The charge authorization did not pass risk reviews. You were not charged.
121129-001285 The charge authorization did not pass risk reviews. You were not charged.
121127-001984 The team cannot locate the account; please have your friend answer the questions in the ticket.
121130-000631 This purchase was refunded; you should discuss that with your friend.
121110-000448, 121118-001373 Under review
121118-000987 Under review
121118-002383 Under review
121122-000034 Under review
121123-001882 Under review
121124-002202 Under review
121126-000910 Under review
121126-000941 Under review
121127-000150 Under review
121127-001248 Under review
121127-002078 Under review
121127-002763  Under review
121127-002863 Under review
121128-000693 Under review
121128-001054 Under review
121129-000430 Under review
121129-000968 Under review
121203-002074 Under review
121126-000302 Under review – thank you for updating with new information today
121123-001644 Your email account has been compromised; please review suggestions from team.

Hi Brinthus – I would first start with a DirectX update. The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

If this doesn’t resolve the issue for you, try deleting the local.dat file and running a repair on the client.

Hope this helps!

Hi TheMuyu – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Jixer – I would recommend navigating to Documents\Guild Wars 2 and deleting the local.dat file. Once you’ve done this, try a repair of the Guild Wars 2 client:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

HI FXLEACH – I noticed that you’re using a wireless USB adapter which is an unsupported connection device and could be contributing to this issue. I’m curious if you still experience this problem when directly connected to your modem via Ethernet cable.

Is this something you would be able to test?

Hi Fox – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi iceatope – I’m curious if you have Gw2.exe in your temp folder by accident. The easiest way to resolve this issue is to pull it out of the temp drive and onto the C drive by following the below steps:

1. Hold down the Windows button on the keyboard and hit the R key.

2. Paste in the following line and then click OK.
C:\users\%username%\AppData\Local\Temp

2. Find Gw2.exe and right-click on the file and select Cut

3. Go to your C drive and into the Games folder. If there is no Games folder, create one.

4. In the Games folder, create the folder Guild Wars 2 and go into it.

5. In the Guild Wars 2 folder, right-click and select Paste.

6. Run Gw2.exe from the Guild Wars 2 folder.

The game should launch and immediately start patching. Two additional files should be created: Gw2.dat and Gw2.tmp

Iruwen.3164:

“Area of effect heals and boons now prioritize players’ minions and NPC”

Eh? I hope the opposite was meant.

That is indeed the case. Talk about an ill-timed typo

Here’s how it should read: “Area of effect heals and boons now prioritize players over minions and NPCs.”

Sorry for the confusion!

Hi Noddan – First I would recommend navigating to Documents\Guild Wars 2 and deleting the local.dat file. Once you’ve done this, try a repair of the Guild Wars 2 client:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again.

In regards to number 1, that was an ill-timed typo error – here’s the corrected version: “Area of effect heals and boons now prioritize players over minions and NPCs.”

Sorry about any confusion!

Hi xserv – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Thaia.5146:

“Area of effect heals and boons now prioritize players’ minions and NPCs.”
I’m sorry… but are you kitten’ kidding me?!?! I HOPE that’s a typo…

It is a typo and has been fixed: sorry for the confusion!

Hey all. There was a typo in that note. It has been fixed, here’s how the fix was actually applied:

• Area of effect heals and boons now prioritize players over minions and NPCs.

Shodori.1984:

So i am curious at the moment because I have had three issues occur with the TP and gem store thus far.

You can see multiple posts here in the forum of Anet confirming that the player has ordered the items and not recieved them. Yet it is not in Anets power to help them.

I’m not sure what the other issues you have run into are, but the most common cause of people not receiving purchased items from the Gem Store is because their mailbox is full. Have you tried deleting a few mails and seeing if the items show up then?

Sai.5908:

I bought forty dollars worth of Gems in the Black Lion trading company and I was wondering when I will recieve my gems ? My mailbox is empty and when I look to se if I recieve my gems I see nothing . Also how long does it take to recieve my gems ?

Gems should be received within 15 minutes of your purchase. They do not arrive by mail; they will be applied directly to your gem balance (press O, your gem balance is in the top left corner).

If you did not receive your gems within 15 minutes, please file a ticket at support.guildwars2.com.

Patch that just went in adds them to the armor vendor.

Release Notes:
General

• Fixed a bug that would cause a crash when repairing armor while transformed.
• Area of effect heals and boons now prioritize players over minions and NPCs.
• Guild leaders are able to demote other players of the same rank.
• Weapon skills will now properly display their PvP and PvE split variants in the Weapon Skills tab of the Hero Panel instead of displaying both.

Events

• Fixed a bug that caused NPCs not to resurrect other NPCs in various Orr events.
• Fixed a bug that caused Warmaster Jofast and her caravan to not advance properly through Cursed Shore.
• Fixed a rare bug that could prevent the event “Protect the trained skelk gathering kindling for Raintimber Mill” in Diessa Plateau from progressing.
• Fixed a bug that could potentially prevent progress with the event “Protect Orl’s research krewe” in Metrica Province.
• Fixed a bug that could prevent progress with the event “Stop the Inquest operatives from kidnapping adventurers” in Sparkfly Fen.
• Fixed a bug that could prevent progress with the event “Raid the Separatist camp with the Warhound Village veterans” in Iron Marches.
• Fixed a bug that could prevent displaced spirits from rejoining their bodies in Iron Marches.
• Fixed a bug that could prevent progress with the event “Protect the armory from the Flame Legion” in Plains of Ashford.
• Fixed a bug that would prevent “Ireta the Smasher” from team switching correctly during the event “Prevent the brawl between the three legions.”
• Fixed a bug that prevented Suwash from confronting Captain Jetsam in Lornar’s Pass in the event “Defeat Captain Jetsam.”
• Fixed a bug that preventing events from running properly near Eldvin Monastery in Queensdale.
• Fixed a bug causing skritt thieves to stop stealing harpy eggs in Harathi Hinterlands.
• Fixed a bug that caused Crusader Soma to give up searching for the lost caravan in Timberline Falls.

Dungeon
Crucible of Eternity

• Front door path: Fixed a bug that affected the aggro range of the Destroyer Specimen Boss.
• Submarine path: Fixed a bug with Bjarl’s armor not going off when he charges and hits a tower.

Ascalonian Catacombs

• Detha’s Path: Fixed a problem with Detha’s script where she would sometimes not start the event to fix the cannons.
• Hodgin’s Path: Fixed a problem in Hodgin’s script at the “Collect scepter fragments” event that prevented the event from starting.
• Detha’s path: Fixed a bug that caused the Ghostly Oozes not to use their basic attack properly, and spend a large amount of time loitering around players instead of attacking them.

Sorrow’s Embrace

• Fixed multiple problematic doors that would not open and close when intended.

Twilight Arbor

• Fixed a bug where Morrigu could die after defeating the final boss before the cinematic could start, which would break the dungeon and prevent players from receiving the final reward.

The Ruined City of Arah

• Seer Path: Fixed an exploit where rangers using longbows could trivialize a fight by attacking at max range, and the Melandru boss would not fight back.

Fractals of the Mists

• Cliffside: Fixed an issue where players could damage the final seal with their normal attacks.
• Cliffside: Fixed an issue where players were able to attack and kill the first boss before triggering the cinematic.

Personal Story

• Minor personal story bugs in multiple personal story steps were fixed.
• The story step “Forewarned is Forearmed” has been fixed to avoid an error that prevented completion.
• The story step “Time for a Promotion” has been fixed to avoid a problem that caused it to stall.
• The story step “Silent Warfare” has had the difficulty adjusted.
• The story step “The Artist’s Workshop” has been fixed to allow players to rally when they defeat hypnotized performers.
• Players who completed the sylvari “mirror” storyline are now recognized by the NPCs in the story step “Through the Looking Glass.”

World vs. World

• Invisible & invulnerable players can no longer contest capture points in WvW. WvW capture points now follow the same rules as PvP capture points.
• All players will now correctly receive WvW bonuses. Players who transfer worlds will still be locked out of bonuses for the current and subsequent match.

Structured PvP

• Heart of the Mists: Added light, medium, and heavy PvP Underwater Mask items to the PvP Armorsmith.
• Battle of Kyhlo: The hit box on the trebuchets has been decreased so that they are less vulnerable to certain AoE skills.
• Legacy of the Foefire: The red guild lord and his guards have been repositioned to more closely match the blue side.
• Forest of Niflhel: Fixed incorrect names on the archer NPCs that guard each base.
• Removed slots in the PvP locker for the Rawhide armor pieces, as they are not obtainable as PvP rewards.
• PvP locker now can store consumable finishers up to rank 6, glory boosters, PvP salvage kits, and tournament tickets.
• Updated the NPC names of archers in Forest of Niflhel.

Items

• Updated the names of the level 80 rare armorsmithing boxes to match the names of the items they contain.
• Runes of Balthazar and Orrian now properly apply quickness when the player is struck and below 20% health.
• Updated Knight’s Jewel so that it appropriately grants Power rather than Toughness.
• Updated the ingredients required to craft satchels and boxes of armor to match the ingredients required to craft the individual pieces contained within.

Commerce

• Fixed an issue with the Boxing Glove skills remaining when players swap to armor from town clothes.
• Mini pets are now usable in the Heart of the Mists.
• Fixed Krait Tonic second skill description.
• Fixed missing nightmare medium icons and pants using gloves icons.
• Total Makeover Kit and Self-Style Hair Kit added to the Black Lion Chest as rare rewards.
• Increased chance to get Mini boosters and Dye Pack boosters from the Black Lion Chest.

Profession
Elementalist

• Updated elementalist conjured weapons to appropriately apply attributes to all players that pick them up.
• Dragon’s Tooth: This skill’s blast finisher now triggers at spell location, instead of character’s location.
• Electrocute: This skill now has a maximum range and line of sight requirement.
• Impale: Fixed an exploit with this skill’s interaction with Signet of Restoration.
• Arcane Resurrection: This trait now applies five seconds of aura to allies affected by it.
• Evasive Arcana: This trait now has a blast finisher while attuned to earth.
• Elementalists will no longer get into a state where they aren’t attuned to any element. This commonly results in the player’s skillbar being empty.

Engineer

• Toss Elixir C: This skill’s underwater cooldown is reduced from 60 seconds to 30 seconds to match the land recharge.
• Elixir S: Fixed a bug that would cause this skill to go on normal recharge when Fast-Acting Elixirs is equipped.
• Smoke Bomb: Cleaned up skill facts.

Guardian

• Ring of Warding: This skill will no longer affect non-attackable NPCs.

Mesmer

• Updated the description for Blurred Frenzy to indicate that it gives evasion through “Blur,” instead of “Distortion”.
• Phantasms will now properly have all boons applied to them via player traits.
• Phantasmal Disenchanter can now be cast at the correct distance.

Ranger

• Fixed a bug that allowed a ranger to have two traps of the same type active simultaneously.

Thief

• Using a stolen bundle item should no longer destroy a bundle being wielded in their hands.

Warrior

• Whirling Axe: This skill can now be cancelled by other skills.

Berial.4860:

Oh, a ‘red’ post. So when’s the next balance patch again?

Probably with Wintersday.

RadPix.8905:

Can someone please look into ticket number 121123-001882, this is my husbands account, the game was purchased for him from a friend of ours for his birthday. NC flagged it as a fraudulent purchase but supposedly has since reactivated the account, but my husband no longer has his password and doesn’t remember it and didn’t write it down. Can someone please look into whether the account is active and if so can someone please email him the password or advise how to reset it. A reply in this matter would be greatly appreciated since this ticket has been open since the 23rd. This is the same issue as referenced in ticket 121123-001923

We’ll be happy to help, but your husband needs to update his ticket to get assistance. Thanks!

We’ll be adding a bit more functionality to this trait in the near future for the earth portion of the ability (this time, associated with the skill’s cooldown), to keep it in line with our general policy of not having a blast finisher in the same weapon set you have a combo field.
Additionally, we’re looking at traits across the board, for all professions, and will be doing some improvements in that aspect as well. We hope to be able to get some of these in for our next balance patch and open up more build possibilities!
-Karl

Please do not use them as such.

These forums are for educated and intelligent conversation about the BLTC, answering questions, solving problems and helping people. Lets use them for that!

Chuo.4238:

Mark Katzbach.9084:

In the strictest of terms, the number of people who post on the forums is a minority of the game population as a whole. The forums do provide a modest, self-selected sampling of the player population, but so do fansite forums, twitter and facebook.

Thanks for the response. Out of curiosity, for what purpose, in ArenaNet’s view, are these forums? Since you can get similar samplings from the aforementioned fansites, twitter, etc., I’m thinking perhaps ArenaNet has something else in mind?

First off, we definitely value feedback from the forums. Just because the forums don’t make up the majority, or the only sampling, does not mean we do not value your feedback.

The forums, however, are multipurpose. The forums are meant to be a place for Guild Wars 2 players to gather, share wisdom, help each other out and more. If you haven’t been over to the Players Helping Players subforum, I recommend you check it out. The purpose of that subforum is for questions to be asked and answered by other players and it serves that purpose. The account issues forum’s aim is for players to get account help from ArenaNet staff. The Black Lion Trading Company forum is full of people speculating on the trading post market. Fan-generated content is full of threads sharing fan art, fanfiction and machinima. There are some really cool things shared over there.

A game’s community is not limited to one forum though. Some people prefer facebook, twitter or fansites for sharing and discussion. Others, like yourselves, prefer official forums. We understand that not everybody is participating on our forums and it behooves us to pay attention to feedback from all avenues.

What’s your current objective?

I believe you will find that this issue has been addressed and you’re good to go.

Perfect, since the question has been answered, we proceed to close the thread.
Thanks for your collaboration!

In the strictest of terms, the number of people who post on the forums is a minority of the game population as a whole. The forums do provide a modest, self-selected sampling of the player population, but so do fansite forums, twitter and facebook.

OGDeadHead.8326:

Could this in any way be realted to the lag issues many of us are experiencing?

I’ve only had this happen to me once or twice, and am also experiencing severe lag from time to time.

Its very possible, which would also explain why its so hard to reproduce it internally with zero latency.

I want to hop in and say that while this bug is proving near impossible to reproduce on our machines, we hope our fixes going out today will finally take care of it.

Apoq.6152:

Hi,

I currently had an uncomfortable experience with some players in Fotm.

Long story short; their strategy didnt work 5 times, we tried mine and it worked from the spot – they kept argueing and one insisted that this would work everytime but bcs of me -for whatever reason- it didnt…

At the end of the run I could only read smth about “you […] bad player […] noob […]” before I got kicked. So this one player wrote a long text to insult me and kicked me instantly with his guild mates and I couldnt even read it properly -.-" . Chatlog was gone (thats why I cant remember much except those keywords above) and now I was wondering:

Is it safe to report someone for insulting when I can not provide a chatlog?

Bcs there is a nice red text when you want to report someone, telling you that your account can get suspended for false reports and that those reports are reviewed by GMs on the basis of the chatlog.
I would like to have an answer before I have to explain the account support that the chatlog which proves that someone insulted me disappeared bcs for some unknown reason the whole teamchat gets erased when u leave or get kicked from the party.

Thx in advance

We have detailed game logs, and if you really feel that the incident involved behavior beyond the acceptable, you may report, giving the date, time, time zone, and the game world, plus your character or log-in name and the name of the infractor so that the team can research the incident.

Yes, transfers are still free, up to one per week.

Hello everyone.

MysticHLE, thanks for your thread. Your feedback will be passed on to the team today. However, I will also proceed to close it since this is rather a personal opinion/advice and not really a bug report (besides, your points have already been reported by other players before).

Thanks for your understanding.

Cyrus.8261:

Gaile Gray.6028:

Stop and think: If the database had been hacked, hundreds of thousands of accounts would have been stolen. That is not what happened. Flat out not what happened. The situation has nothing to do with Lion’s Arch, or World-versus-World, or anything of that sort. These are individual cases, and we will work to help the account owners back onto their accounts.

I’m sorry but I have to disagree with your logic. If burglars had magic skeleton keys that could open any house, would you suddenly see hundreds of thousands of houses broken into? Nope, that’d just draw attention to the fact there was a hole in the system. They’d target the houses with the most loot and pick those off one by one.

Just the same, RMTs would only hack enough accounts to collect the gold they’re selling. Hacking thousands of accounts would both reveal the system flaw and hit their own customer base, when people stop playing GW2.

I’m not saying ArenaNet’s database has been hacked, just that your argument doesn’t hold water.

You forget, in your analogy there are dozens of would-be “burglers” (in our case, RMT companies) who compete with each other in a shark-like frenzy. If there were a loophole, they’d be rushing to take advantage of it to (1) make hay while the sun shines (until the loophole is corrected) and (2) to beat out their competitors.

I stand behind what I say about the volume not being consistent with a systemic issue, but I will ask Security to read this thread, as I have in the past, to make sure we’re watching for any anomalies that you’re concerned about.

the problem with rough estimates is that if I gave a date, that’s /the/ date everyone will expect it. Then, if it’s not ready, people get upset with us. It’s just best to say “we’re on it!” and try to get it out as quick as we can, with as much awesome functionality as we can

but.. to evoke Colin Johandsome: “When it’s ready.”

YMS – I am going to have a team lead take a look at this. The fact is, there is a lot of fraud, and we need to protect the company from that. On the other hand, we definitely do not want to block legitimate players. Sometimes an error is made, and for that we apologize.

I’ll ask the agent to review this ticket: 121118-002383 and get back to you.

Dark Warmaster.8590:

My account was hacked at 10:30 this morning they hacked my email and account so today i have changed both they deleted 4 of my characters and sold all the items on my main character they also cleared my bank and resource tabs. Is there any way you can restore all my characters because i know on guild wars 1 you could.

The ART (Account Restoration Tool) will be offered soon, but it will be offered for compromise incidents moving forward, just as it was for Guild Wars. At this time we cannot roll back a hacked account.

I’m not entirely sure what the question is… You need to be in the same map/zone as the other party member to join a story instance together. It does not work on opposite ends of the world, or cross-server.

Are ANY objectives active? If the final step is still active, there’s a branded enemy lurking in the ruins of the kraal that you need to find and defeat.

hadriel.3719:

And we just came-

Confirm new e-mail address for your Guild Wars account

Your e-mail address has been changed. Please remember to use this new address the next time you log in to your account.

To confirm this change, please click on the link below.

[link removed]

Need help or have questions about your Guild Warsaccount? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team

If you did not request this email change, please contact Support immediately.

zbrkesbr.4173:

Faith.3709:

Okay, so basically, this is the story:

I’ve been able to use E-Mail authentication fine since release of it, and never had an issue with it calling the wrong IP or the wrong city.

Now suddenly, as I try to log in for a few minutes before work, each time I try to sign in, it asks me to use E-Mail authentication.

Ok, no biggie, must’ve just reset or something.

Log in to e-mail, and suddenly, wrong city AND incorrect IP address.

“well that’s not me. I should try one more time to make sure this is me. If it isn’t, I should change my password!”

So I go and exit, restart my computer, and try again. Still the same thing. The IP is incorrect, AND the city is incorrect but each time I log-in and it tells me to authenticate, the attempt is from my home (known because each time I’ve tried now I’ve gotten an email, no random ones). Why would this suddenly be happening if literally nothing has changed? No new modem, no new house, no new ISP, no new computer… And definitely not a new city.

It is normal for those e-mails to show incorrect city especially if/when your external IP gets changed (they dont show your location but address of ISP they were registered to). If you are not sure if new IP is yours or not, visit http://ping.eu and compare your current IP with one you get in authorization email.

Excellent suggestion! Some time ago, a player in the UK showed me his “IP tracking,” and he was allegedly logging in from four hundred miles away, and in a span that covered three countries! (England, Scotland, Wales)

This was a phenomenon of his ISP, and the access points all were legitimately his. I hasten to add, your mileage may vary, and it’s better to be safe and decline suspicious-looking log-in requests than to accept them with the assumption that they’re coming from the correct source. I’m just pointing this out to say that there can be variances that are perfectly legitimate. If you have questions, you could contact your ISP to get some details of what would be normal for their services in relation to IP addresses.

Gilosean.3805:

Your ISP might have changed something. Or you might be getting hacked. I suggest sending a ticket into ANet support

Yes, end of the day, this is the best thing to do when you’re concerned about a possible compromise or with the effectiveness of your authentication system.

ArcticPanzerWolf.7692:

Similar situation for me as well. Check your e-mail to see if anyone requested a change to your login credentials. I was able to get my account restored by submitting a ticket, and can access the character screen, but when attempting to get a character into the game, I get a message that another client is accessing the game with my account.

By the way, I have not logged in for two days now and somehow my mesmer went from level 6 to 42 as of this afternoon. Like me, your account has likely been hacked. Under the account management/security option, I show another IP address as logged into my account for 36 hours now, yet I am not able to disconnect them.

I have changed the password as well as set up and verified e-mail authentication, yet the hacker is still in my account. I have submitted a ticket, yet no help from ANet on this specific issue.

I’ve seen several of these pop up in the last two days. I remember Rift players experiencing a similar problem where Trion insisted it was a local problem only to later find out they had a serious flaw in their authentication process.

I want to make sure I understand: Support returned access to your account, but you’re (1) not able to access the account and (2) when you attempt to log-in, you do not automatically disconnect the other person playing?

That sounds as if your email has been hacked and the hacker is reading it and getting access to the new password. I suggest you update your ticket through the interface on the Web, and that you create a new email account to discuss this with Support. I could be wrong, but this seems very much like an email compromise to me.

Best of luck!

Machlol.6285:

I cannot log in. I run the launcher and I get an error. Picture is attached to this message. I stopped playing awhile ago and I returned to play. I had to change my password, which I did, but I still can’t log in. I’m also using Windows 8 Pro 64-bit (since it is not listed in the drop down menu of support).

I need help. I can’t submit tickets for days now because the website just hangs and never processes whenever I click “submit.” (and I’ve tried different browsers). So the forums is my last resort for getting help from ArenaNet.

I will see if an agent can create a ticket for you and contact you, since you cannot submit a ticket to us.

BSMO.4560:

Toothy.8640:

Poxy Violence.3782:

So here is what happened to me just about 3 hours ago. First, I have an email and password dedicated to GW2 and nothing else. I also have the mobile authenticator enabled. I am 100% sure there are no trojons, or keyloggers on my computer. I logged on this evening and was put into a Lions Arch overflow server. I was standing at the bank when I was asked to ping my Twilight in /say, which I did. About 1 minute later I was disconnected to the character select screen, I jumped back in the game and was disconnected almost instantly. Jumped back on, disconnected again but this time a message popped up saying something along the lines of the account being used from another location. I immediately went to the account management page and tried to access my account but of course my password had been changed. I was able to reset it to a totally never before used password and log back on. In a period of maybe 3 minutes the hacker had got all my gold, t6 mats, and a good bit of my other mats. Of course when I logged back on I imagine the hacker got kicked to the character select screen and so we battled for control back and forth for a few minutes. Here is the strange part tho, once I stopped getting kicked I went to log into account management only to discover my password was changed again! Within maybe 8 minutes of me setting it to a totally unique password the hacker had changed it! This time I was unable to reset it and created a support ticket. Support was able to help me get control of the account again but I’m not at all sure that it will stay that way considering how quickly and easily it was hacked in the first place.

Most of the people who have been hacked in this thread have had it done via support tickets. If they kept changing your password like that, it sounds like your computer has been infected with a keylogger. However, it doesn’t make sense if you’re positive you had the mobile authenticator enabled, unless they used said keylogger as a proxy somehow, which would fit in with one of the posts above who said he had mobile authentication enabled and lived alone and yet his account was hacked without any other IPs accessing it.

I don’t think his pc was infected but even with full protection he got hacked !!
Why ?? The response is simple : someone can have acces to arena net ‘s database, the hacker only need to pick up wealthy people then he’ll receiving information to log into the target’s account and stole everything.

As me, Proxy Violence was in Lion arch overflow ’s server and said something on channel then be hacked !!!

There ’s obviously a failure so be carefull !! Until Arena net give us an answer players should avoid Lion Arc and WvW as much as they can, especially wealthy ones.

Stop and think: If the database had been hacked, hundreds of thousands of accounts would have been stolen. That is not what happened. Flat out not what happened. The situation has nothing to do with Lion’s Arch, or World-versus-World, or anything of that sort. These are individual cases, and we will work to help the account owners back onto their accounts.

AstraStarr.5018:

zbrkesbr.4173:

Neandramathal.9536:

My concern’s atm are:

Why does the “your email has been changed” email not have a confirmation link etc?
Why was the hacker able to login to one of my characters and access my bank while I was also logged in on a different character?

Neandramathal.9536:

Shame I can’t get mobile auth due to my phone type, but some of the players hacked are using mobile authenticator anyway. Once they change your email they can login and disable it I believe?

So the root of the problem is how are they changing the email to begin with.

Because confirmation link was sent to new e-mail address. Whoever thought it was a good idea should be fired on spot.

Agreed- I just got hacked and lost EVERYTHING except the armor I was wearing. They even deleted all my email :*(

All the correspondence from AN has been on my email address that was hacked- AND they requested my serial number- so it’s right there to see in my email responses. I changed my email password, but if it gets hacked again- they will have the whole conversation, numbers and all.

I don’t care- I don’t want to play anymore
I was just starting to really have fun and it was almost everything I’d been waiting for (I’ve been waiting for something that would take me back to my EQ days)

And now this. I’m done.

As I’ve mentioned, we really can’t be held responsible for an email hack, as much as we sympathize with the situation. If you are sure your system is clear of keyloggers and Trojans, I recommend that you create a new email account and contact Support through that account, explain what has happened, and work with them to establish that you are the account owner. There is a challenge here, I cannot deny it, when two people are able to provide the serial codes, but we have a lot of experienced agents who will work very hard to get this reset for the proper owner.

Refunds for purchases made through a retailer are tied to their particular refund policy. We cannot give a refund for a purchase made through another source. You may, of course, discuss the matter with your retailer.

I hope you’ll play a bit more before making a final decision.

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report (with the link f the vid, in this case) to the following email address, exploits@arena.net, where the issue will be looked into by the security team. The forums are not the best place for posting this kind of info.

Thanks.

Hello there.

Axel, sometimes the delivery of items can take up to some hours. First, try what Mazhar is suggesting as we have seen that it helps with a great deal of cases (do delete at least five messages from your in-box). If you have done so and have not received your items, then wait till the ticket answer arrives; if you go more than three days unanswered, please proceed to write your reference number in this thread.

Also, as this seems to be an account issue, we recommend you to open posts in the Account Issue subforum, should you encounter this kind of problems again.

Thanks.

Hello.

Since the question has been answered, we proceed to close the thread. Thanks, Neferteri, for your contributions.