Dev Tracker

Site shop not working.

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’re very sorry for the delay in purchase options. The team is working on this now!

It is true that the in-game purchase through the Gem Store is functional, but the website is not yet performing properly. We’ll get that addressed ASAP.

Thank you for your support and your patience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - August 1, 2017

in Game Release Notes

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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08/01/2017- August 1st Release Notes

General

Expansion Assets

  • We’ve added a few items to support the announcement of our second Guild Wars 2 expansion on August 1, 2017, at 9 a.m. Pacific Time (UTC-7). Visit our official site to learn more: https://www.guildwars2.com/en/path-of-fire/

BLACK LION TRADING COMPANY GEM STORE

New Items and Promotions

  • The new Living World Season 3 Complete Pack with the first five episodes is now available for 800 gems and can be found in the Upgrades category of the Gem Store.
  • The second expansion’s Deluxe upgrade is available in the Upgrades category of the Gem Store for 2,400 gems. This is only available to players who have already purchased the standard version of the second expansion.
  • The Living World Season 2 Complete Pack is now available for 30% off and can be found in the Upgrades category of the Gem Store for 960 gems for one week.
  • Infinite Unbound Magic Gathering Tools return to the Gem Store for a limited time and are available in the Upgrades category of the Gem Store for 2,700 gems.

Improvements

  • The Total Makeover Kit has been updated to include new hairstyles and faces from the second expansion and is available in the Utility category of the Gem Store.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Dungeons gifts for PvP reward?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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You can already get them by running reward tracks for dungeon currency and buying the gift.

Continued Account Sharing Investigations

in PvP

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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At this point, we’ve shared what we wanted to say.

We’ll close the thread and post again, or reopen this thread, if further relevant info from ArenaNet needs to be expressed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Warbringer - Legendary WvW backpack forged

in WvW

Posted by: Raymond Lukes

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Raymond Lukes

Gameplay Programmer

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­­­­­­­­­way to go!

(edited by Raymond Lukes.6305)

Warbringer - Legendary WvW backpack forged

in WvW

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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Today I forged the Warbringer.

Here’s a short vid: https://youtu.be/rDa2M-wmMGs

Awesome!

Forums have slowed to molasses speed

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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No change. Still incredibly slow.

Oh shucks!

Well, thanks for letting me know.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Warbringer - Legendary WvW backpack forged

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Congratulations!

Forums have slowed to molasses speed

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Here’s today’s update: The problem has continued over the last several days, and we’re still not exactly certain what’s going on. However, today the team member most familiar with the forums — I believe I’ve mentioned Justin before — gave each of the four language forums a sort of “kick re-start” to see if load times improved. Apparently there was something sort of backed up in the database, and doing today’s process may have helped.

So, if you have a chance, can you let us know if load times have improved for you?

Thanks a bunch.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Best place to catch xpac reveal on catch-up?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey Atonement,

There will be VOD on Twitch, for sure. I think we’ll make this pretty easy to find and view, though, as Fluff suggested.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Can't queue

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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Queues seem to be looking better now. We’re keeping an eye on it.

Absolutely dislike the new fractal.

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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One perfect example is the special action key. Take the new open world map that has really cool and interesting lore tidbits related to the gods when using the special action key. In combat it helps allies certain ways, and hurts enemies. I find it interesting and exciting to pair it up with other people in a larger meta event.

Where did this tech come from? Raids.

I love the special action key as a tool for design. It gives us a lot more freedom and it can give every fractal a unique “feel”. I find myself wishing I had nova launch in other content.

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I’m not fond of the undodgeable burn mechanic either, but we aren’t touching it for this next patch as we are trying to make as few mechanical changes as possible. We would like to continue to receive great feedback like this in the coming weeks as we decide on any potential balance changes to the encounters.

(edited by Benjamin Arnold.3457)

Mistlock Pass Fractal entry, another bug

in Bugs: Game, Forum, Website

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I’ve got a fix coming for this ^-^ sorry for the inconvenience! This has been a bug for years :O

Help I'm stuck in a PvP Match!

in PvP

Posted by: Ray Patrick

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Ray Patrick

PvP Server Programmer

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We are looking into these issues.

Thanks!

Slings and Arrows
Vox Machinum, 80
Hyper Threaded, 80

Megadestroyer bugged

in Bugs: Game, Forum, Website

Posted by: Brett Nellermoe

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Brett Nellermoe

QA Embed

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We’re looking into this. Thanks for the report!

Can't queue

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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May have spoke too soon.

Can't queue

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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Looks like things are working again.

Can't queue

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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We’re looking at it now.

Unable to do hero challenge

in Bugs: Game, Forum, Website

Posted by: Brett Nellermoe

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Brett Nellermoe

QA Embed

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I was not able to reproduce your issue. Are you able to provide any more information?

No ports anymore?

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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Today I tried to port on usual spots and they didn’t work.
E.g. Temple of silent storm, temple point – can’t port (blink) on sides. Still can do it on altar point. Battle of Kyhlo – can’t port on midpoint sides from north, west, east but still can do it from south… Mb more broken maps/spots
Did only me experience this? It is big nerf for some classes.

Thanks for the report, we’re looking into it.

Vexa's Lab

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Posted by: Brett Nellermoe

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Brett Nellermoe

QA Embed

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We’re looking into this. Thanks for the report!

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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There is a bug sometimes with the medusa/fear attack on the final boss during CM. Sometimes even though you clearly look away from the boss the attack will still hit you. I know there are some good videos out there that show the bug, specifically some CM kills on Youtube.

That skill is indeed bugged. It actually pulses twice. Once when the effect happens, and once again 0.5 seconds later. I am removing the second pulse for the next release.

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Why did you intend to damage players when they dodge the attack? That’s really unfair. When I dodge I expect to be protected from damage.

The designer who built that skill intended for it to be a guaranteed damage pressure to emphasize condi cleanse or heals.

Skill Lag off the charts in Siren's Landing

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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One issue was identified in content and a band-aid was released in that hotfix. As a backup plan, we also put in another code change that will allow us to setup a maximum lifetime for each instance of the maps to help alleviate the “lag” before it starts, as we’ve identified it to be based off of how long the instance of the map has been running. We put this into effect about 24 hours ago, maybe a little more, with a pretty conservative estimation for how long the maps should remain open.

I’ve just deployed a more aggressive change so the maps don’t stay open quite as long. I know this also can be annoying when a full map is treated as an empty one, forcing you to join a different instance. But ultimately we want to help the lag while we get a proper fix together for the issue.

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I think the new fractal has too much visual noise at times? E.g. the first boss on CM, the starting sun thing is too bright.

Yeah there’s a few cases where that sun can be pretty blinding… especially if the camera passes through it. I’m going to scale back the size of it and make it active for less of the fight.

Mistlock Sanctuary's Fractal Access

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I have a fix for this that will be in the next patch.

Mistlock Sanctuary

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I have a fix for this that will be in the next patch.

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Benjamin, is the floor drop phase supposed to happen at random? On Reddit, it was said that it should always trigger when the boss is 40%, however sometimes it doesn’t happen at all or happens when the boss is 30% or even less than 10% – I saw a YouTube video today showing 100 Challenge mode where the phase started on 2%.

Also, it might be just my bad memory, but I think yesterday, during the phase the floor drops, the Anomaly spawned where there was no platform to stand on.

It is supposed to always happen at 40%, this is a bug. We will be rolling out a fix for that along with some other bugs.

Watch the circles under your feet to see the timing, and just dodge in to the boss. You will avoid all damage.

I’ve done this but I still get 5 stacks of burn, is that intended?

That is intended, however currently it does not scale. The proper way to deal with it is a condi cleanse, resistance, or healing. We will be adding better scaling soon.

Thaumanova Fractal boss teleporting at 50%

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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This is a bug. I have been able to reproduce this internally, but I’m still not quite sure what is going on. At 75%, 50%, and 25% his script asks him to re-teleport to the middle, presumably as a safeguard in case he somehow got moved away. However… for some reason, at 50% he gets teleported to the corner of the platform, almost every time. When he hits 25%, he teleports back. The script handlers for 75%, 50%, and 25% are almost identical, so I suspect code shenanigans… I’m going to have to debug this more thoroughly before I can figure out what is really going on.

I could probably easily fix this by removing the safety teleport but this seems like it could be causing problems game wide so I need to figure out what changed.

Suggestion: Changeable +Stat Agony Infusions

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I’ve got about a hundred things on my todo list, but I am going to try to find time for this don’t worry.

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I’m not sure I understand the question. The bottom line is there should always be a safe space inside the bubble to stand.

There will be easy and hard fractals in the future. I can’t give specifics.

Surely easy and hard would depend on the tier and not the fractal itself?

It depends on both. Fractals vary in difficulty based on scale and content. Some fractals, for instance uncategorized, are designed to just be easier. In general, we try to insert new fractals in the scale list in a place indicative of their difficulty, which is why cosmic is the new 100. That means that we intend it to be the most challenging. Fractals are not properly arranged by difficulty though in many cases, particularly with older fractals.

uhm hard is ok, but i think all attacks should be evadable like the first boss of Shattered Observatory Does this AR puddle thingy and a AR shockwave right after, Which hurts a lot! I don’t think you could evade it or block it >.<

Watch the circles under your feet to see the timing, and just dodge in to the boss. You will avoid all damage.

Also boss 2 has helpers that does bouncing electric beam that bounce like WAY too much which is totally unfair for squishy class like ele

The proper way to deal with the large clones that cast chain lightning is to break them and focus them down right when they spawn, then drag the melee adds over to cleave on the boss. The chain lightning clones don’t have a lot of health and can be killed pretty much instantly if 4 players focus them. If you are taking lots of damage from them, it is because your party isn’t managing them effectively, or your party is failing the marble. It is imperative that you don’t fail the marble. A safe strategy is to assign two people to the marble so that if one gets Corporeal Reassignment (Skull bomb), the other can continue the path.

Game Update Notes - July 25, 2017

in Game Release Notes

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Bug Fix:

  • Improved server performance in Siren’s Landing

NA July Monthly Tournament Investigation

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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In addition, we have removed prizes gained by the winning players and have cleared the statues. They will retain the titles for a short while until we can remove them in the future.

I just heard one of them was running around in wvw with the crown, confirm/deny please that the crown was removed please.

I will check with CS. If you could pm me details, that would help.

NA July Monthly Tournament Investigation

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Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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permanent dishonor meaning just this season? Or For all seasons to come?

All seasons.

Child in Lake Doric Non-interactive.

in Bugs: Game, Forum, Website

Posted by: Brett Nellermoe

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Brett Nellermoe

QA Embed

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Should be fixed in the current version. Let us know if you are still having trouble!

NA July Monthly Tournament Investigation

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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As many of you are aware, we received many reports that the winners of July’s Monthly tournament were not played by the owners of those accounts. After a thorough investigation, we have found that these accusations are true.

We are taking this very seriously. The following 10 players listed below have been given permanent dishonor.

Naru and alts
Nos and alts
Wakkey and alts
Toker and alts
Zeromis and alts

Asuna Proxy
Forever I Promise
Love Them Boons
Jolly Karen
Makus

In addition, we have removed prizes gained by the winning players and have cleared the statues. They will retain the titles for a short while until we can remove them in the future.

We will be continuing to monitor tournaments in the future.

The Guild Wars 2 PvP Team

(edited by Ben Phongluangtham.1065)

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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There’s absolutely space for more traditional fractals in the future.

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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I’m not sure I understand the question. The bottom line is there should always be a safe space inside the bubble to stand.

There will be easy and hard fractals in the future. I can’t give specifics.

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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We also have some bug fixes incoming that should help alleviate some pain points at the higher tiers as well.

Does that include making the floor fall at 15% or 40%? I know it’s been said that it is supposed to be 40%, but that it a Long time to be dodging the floor with anomalies showing up and having the floor possibly disappear from under them.

Cameron would like for it to stay at 40% as that was the original intent. With some of the other bug fixes it should hopefully be less frustrating, but we will continue to monitor feedback for this.

It should be set up such that anomalies can never spawn in a place where the floors are gone all around it. There should always be at least 1 available floor adjacent to the anomaly to stand on. If this is not the case, please let us know.

Shattered Observatory Feedback

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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All the feedback from all the posts on the forums here has been incredibly informative, and we are watching closely to see how people feel as they get more confident with the mechanics.

That said, we have also come to the conclusion that the tier scaling is a bit off for boss 3. It is too difficult at tier one. We are rolling out some balance tweaks in the next patch that will ease the difficulty curve so that lower tiers are more introductory. We also have some bug fixes incoming that should help alleviate some pain points at the higher tiers as well.

Game Update Notes - July 25, 2017

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Fixed server crashes.
  • Fixed several missing NPC and object spawns.
  • Fixed several pathing issues.

Grawl Shaman over +4bil. more annoying

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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It appears to possibly be just a display issue. Try throwing rocks at the shield and see if it breaks after the normal ammount.

Hero Point: Scribbles in the Dirt

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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This will be fixed in an upcoming hotfix.

Cant finish story quest Chasing the Culprits

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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This will be fixed in an upcoming hotfix.

LS2 Entanglement - Mission Bug

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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This will be fixed in an upcoming hotfix.

Hero Challenge Bug

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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WIll be fixed in an upcoming hotfix.

Hal the Hermit has gone missing

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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This will be resolved in an upcoming hotfix

Cant get to Southsun Cove

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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It should be accessible now.

The Dreamer

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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its supposed to sound like a horse when you shoot it.

I’ll check with the Sound Team, but I believe the pony neigh is now less frequent. And I have to tell you, as a fellow Dreamer user, I’m glad it’s not quite so.. umm… “vocal” now. Maybe check your sound settings for items and see if there’s an option, but I think the sounds are not all the same with every shot.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet