Dev Tracker

Thaumanova Fractal boss teleporting at 50%

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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So why did it started happening only recently? Also could skill launchers cause rev hammers to dissapear after colliding with them?

It started happening only recently due to some code changes to physics and navmesh. Before, when the skill launcher collided with the anomaly, a code bug coupled with a navmesh crack caused the ejection to fail. Now that that bug was fixed, the ejection succeeded.

Projectiles shouldn’t be able to collide with skill launchers, even before this change, because of the unattackable and non-targetable flags. Additionally, the collision radius is like 9 inches and they are on the ground so the projectiles would just pass over them anyways.

Thaumanova Fractal boss teleporting at 50%

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Finally figured it out. The bug was hilarious but too technical to explain. Fix incoming.

You know you want to tell us

Yeah…

Finally figured it out. The bug was hilarious but too technical to explain. Fix incoming.

Try us. Im sure it will make for an entertaining Dev blog.

OK fine.

So I started by looking at the anomaly’s creature script. The fact that this was a consistent teleport at 50% made it seem like it would be an easy thing to track down, and the creature script was the likely culprit.

The anomaly had a script handler listening for it to hit 50% health. In this handler was a call to teleport it to the center of the map, presumably the designer who originally built the anomaly put it there as a safeguard, but it should not be needed. I figured, “maybe the teleport is failing and picking the wrong navmesh?” so I just deleted the whole handler.

The boss still teleported at 50%…

OK so it isn’t the creature script, so I looked at everything referencing the anomaly with regards to its 50% health threshold, and the only thing left was a map script. This map script did nothing but set a trigger, but there was a handler listening for this trigger that fired a skill at the feet of the anomaly “Unstable Matrix”, which is the skill that targets everyone and makes platforms fall.

This skill is not sourced from the boss, since the boss is doing his own thing at this time. Instead, the skill is sourced from an invisible, unattackable gadget that spawns right at the feet of the anomaly. These types of gadgets are called “skill launchers” and are used in places throughout the game, though we try to avoid them these days as they have a tendency to be buggy. For instance, until last year, some player skills such as the revenant sword 2 would randomly target these skill launchers, and players would see their projectiles flying at invisible objects.

All gadgets in our game have flags that define their behavior. Skill launchers were properly flagged to be unattackable and non targetable, but I discovered that they, hilariously enough, were not flagged as “No Collide”.

The skill launcher at the anomaly’s feet was colliding with him when it spawned. And when colliding gadgets collide with a creature when they initialize, they “Eject” said creatures, causing them to teleport to nearby navmesh. The reason the boss would teleport back to the center at 25% was because of those teleport safeguards on the creature script. But of course the next time Unstable Matrix fired it would teleport back out.

Flagging skill launchers as no collide solved this bug (and probably some elsewhere), and then Bill fixed some issues that could cause creatures to teleport too far away when ejecting, as the anomaly had.

When you have revs downstate pushing

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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So a reduction on the speed you are being pulled or knocked back would help reducing/fixing the issue? And would there be a trade off to it?

That’s what we’re planning to try internally soon. Hopefully, we can find a speed that largely feels the same. Potential trade offs would likely be just changing the way knockbacks/pulls feel. Slowing them down could make things feel a bit sluggish. And of course, slowing things down too much might actually feel like you’re getting CC’d longer.

Once we have the code change in, we’ll be going over it with the skills & balance team to evaluate whether it’s the right change to make.

Skill Lag off the charts in Siren's Landing

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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A couple more improvements will be making their way into our next build. Several of the changes will also globally improve other maps, too (how much improvement really is unknown until they are live).

And to clear things up, I’m referring strictly to server-side performance. Skill lag will almost always come from that, unless there’s other factors limiting the connection between the client and server.

-Bill

(edited by BillFreist.1527)

Pathing issues need to be fixed.

in PvP

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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Hi, I’m the private investigator that Ben hired.

This issue is fixed internally. We should have this out in the next build unless any issues come up during testing this weekend.

-Bill
Programming Private Investigator
ArenaNet, LLC

Harvest Cascades, Lake Doric

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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This is fixed internally, barring any issues that come up during testing we should have this out in the next build.

Vexa's Lab

in Bugs: Game, Forum, Website

Posted by: BillFreist

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BillFreist

Gameplay Programmer

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Nothing is trivial when it comes to spawn code.

I nailed down what was causing this, it wasn’t just something with this specific spawn. The problem was related to the cage that the spawn goes in. There was a problem with the way we enable/disable the collision for the cage when the dude would get released at the end of the event. Ultimately this was preventing the area inside the cage from being ‘spawn-able’.

I’m sure this same bug was causing all sorts of other random failures across the game.

Anyways, the fix is slated for our next build unless we identify any issues with the fix between now and then and have to yank it out. I’m making zero promises here.

-Bill

Issue with support ticket

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I created my account and bought both expansions but am having some bad issues. I created the ticket and received the email that says they will get to it as soon as possible, but the username “Name.1234” is not mine nor what I have on my account that I just made.

So now I worry if it will get fixed. I guess I just cross my fingers and wait.

If you reply to the e-mail you received in relation to this ticket, you can update to include more information, or ask for an update on the situation. In the meantime, if you share your ticket (incident) number, I will see if I can look at it, although it will require CS to address it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Grow the community, win free stuff

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Woodenpotato’s announced his competition for winning every trade-able legendary in the game

tldr: Make a video and post it on youtube with the goal to help spread the community and bring in more players.

announce video:
https://www.youtube.com/watch?v=JiqGVc4pCnk

Woodenpotatos website:
http://www.woodenpotatoes.com/getpof/

I think this is absolutely fantastic!

Hmm… are staff members ineligible?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: Isaiah Cartwright

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Isaiah Cartwright

Guild Wars 2 Lead Designer

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This is a very nice change but what is ArenaNet going to do about the declining bee population?

Well I have 2 bee hives and I post a blog about my bee’s every two weeks on facebook in which a lot of Arenanet follows. Also we have a good 20 bee hives on the roof of our building so while we could be doing more but we are fighting that decline!

~Izzy @-’——

(edited by Isaiah Cartwright.8569)

Minimum System Requirements Clarification

in Account & Technical Support

Posted by: Ylan Salsbury

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Ylan Salsbury

Lead Gameplay/Tools Programmer

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Hi folks,

Some of us have seen questions being asked about the updated minimum system requirements for Path of Fire and I wanted to take some time to clarify.

You can find the official Minimum System Requirements here. We did bump the specifications from the Core game and Heart of Thorns, but this does not mean that you are blocked from running Path of Fire.

If you would like to see how your system will perform with the new expansion, I highly encourage you to check out the free PvE preview weekend from August 11-13, 2017. This will give you a chance to see how your computer performs with our new expansion.

You may find that you can get adequate performance, which is fantastic! If your computer does not perform as well as you hope, please remember that you can log in when new Living World episodes are released and unlock them, even if you do not have the ability to play them until you upgrade your system and purchase Path of Fire.

If you have additional questions about this topic, please post in this thread and I will check back as opportunity allows.

Cheers,
Ylan

Community Showcase Live: Announcements!

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey all,

As you know, we had a bit of news come out this week. Ok, ok, we had some major news come out this week. We’re all very excited about the upcoming launch of Guild Wars 2: Path of Fire! ~insert happy dance here~

Because we will be focusing on preparing for the launch of Path of Fire, CSL is going to have a brief hiatus, with a bold return in October. Think of this as our time “between seasons,” sort of like Game of Thrones — with a few dragons, but without all the dead people. With that said, here is the…

COMMUNITY SHOWCASE LIVE: FALL 2017 SCHEDULE

October: Halloween Festival

  • There’s nothing like Halloween in Tyria, and thus our third anniversary CSL spooky season show will focus on that! We’d love to feature your works around this most beloved of festivals. Don’t stop with graphic art — although images are always awesome! — but think songs, videos, GIFs, crafts, decorations, costumes, and more!

November: Crystal Desert

  • Ah, the Crystal Desert! By November, you’ll be a CDV (Crystal Desert Veteran… a title I totally made up just this minute.) You’ve explored it, you’ve gotten lost in it, you’ve taken on some mobs and some meanies, and you’ve bonded with your mount(s). Now is the time to share your impressions in any form you desire. Share the magic of this most wonderful old-yet-new world with us!

December: Wintersday

  • What does Wintersday mean to you? I personally love the decorations and the music that plays in Divinity’s Reach, but I can’t resist the daily achievements, either. Why don’t you show us your creations? Maybe you made a piece of art last year and need to put the finishing touches on it. Perhaps you’ll be inspired, as the weather cools and the nights grow long, to hark back to festivals of the past or your own holiday celebrations, to share images, music, decor, cosplay, or any other form of art with a Wint’ry or holiday theme.

Dates for each show will be announced, but normally CSL airs around the midpoint of each month. Remember we do delve into our archives and look for the latest submittals, too, but we usually need to curate and select art in the first week of each month, so don’t wait too long to share your creations.

We’re excited about the upcoming shows, and look forward to seeing all your wonderful art! Post here, or on Tumblr (using #GW2 Fan Submission), or on both!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Yaks from NE camp in Home Alpine get stuck

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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We’ll look into it!

Gliding and Territories in WvW

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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It’s coming to EotM right?

if so OMG

& also. could we get all territories there? that map would be amazing with full gliding. all it would need is npc turrets over keeps.

You will not be able to glide in EotM.

Gliding and Territories in WvW

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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McKenna please answer this question! Will we be able to glide while in a golem? PLEASE MAKE IT SO!!!!

You will not be able to glide while you are in the golem.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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We have kept the time and cost of upgrading the ascended armor in line with raids armor.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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If you have reforged either the PvP or WvW ascended armor you will need to earn a new piece of PvP or WvW ascended armor.

Reforged ascended armor will not work.

What do you mean by reforged? Do you mean if the stats were changed via Mystic Forge? I picked marauder from the drop down for my armor so is that ok?

That is okay. Reforged is changing the stats via Mystic Forge.

lighter skin tone on faces ( on dark skin )

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hi there. I’ve been discussing this concern with team members, and unfortunately the screenshots that are provided don’t really make clear the differences between the face and body. Could you please add a screenshot that shows this difference?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Pathing issues need to be fixed.

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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The problem is being investigated. It’s a game wide issue right now, not related specifically to PvP maps. Unfortunately, I don’t have a time frame for you yet.

You shouldn't lose rating when teammates DC

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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Honestly, I am surprised they are willing to nullify lost points for a D/C at all. Game starts off a little rocky there will 100% be people who decide to just d/c so they won’t lose rating. By making it less punishing if you lose via D/C you make it more likely to have false D/Cs as soon as someone perceives the game as being “lost”. And anyone who has played something competitive will have experienced people claiming a match is lost well before it really is, often in the opening 1/3 of the match.

“Thief didn’t cap home, GG” I am sure most have seen something similar. If that guy isn’t punished for D/Cing but is punished for playing through and losing then it isn’t hard to imagine him D/Cing and going to watch some tv for a bit. Preserving his rating.

The guy who DC’d will always still lose rating.

Feedback: Guild Wars 2 Mac 64-Bit Client

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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We have some fixes/changes going out next week.

Regarding the utility in sending crash reports: it is quite helpful to send them when possible, but not absolutely necessary. At minimum, it let’s us know how potentially bad or how many users it seems to be affecting, which helps us try to prioritize things.

@EchoPadder.7546: Thanks for the video.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

When you have revs downstate pushing

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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We are actively looking into a lot of these issues. As ArthurDent noted, it has to do with the speed at which you’re moving.

It’s not something that’s likely ever going to be 100% resolved, but I’m hoping we can reduce the frequency by a lot.

You shouldn't lose rating when teammates DC

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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If 2 teams are approximately equally matched against eachother, I would argue that even 10 seconds is enough to throw the match – because once the initial team fight is lost, there is a snowball effect where the losers continue to lose as they trickle on to nodes 1 by 1.

We’re definitely never going that low. People would be DCing every match, since there would be a relatively good chance to still win and then 0 risk of losing rating if you still lose the match.

Also, if your team trickles on to nodes 1 by 1 continually, you probably deserve to lose.

You shouldn't lose rating when teammates DC

in PvP

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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If you have a teammate DC for 2 minutes or more and you lose, you should not lose rating. Every case we’ve investigated of people still losing rating under these circumstances has turned out to be false. I attribute it to people having an altered sense of time during a match.

All that being said, we’ve been talking about possibly reducing the time. There are some considerations, like making match manipulation easier.

We’re currently thinking of trying 1 minute as a trial and keeping an eye on player behavior.

What do you guys think?

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: Ben Phongluangtham

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Ben Phongluangtham

Game Designer

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I reforged my pvp armor because I choose the wrong stats now you are telling me that it will be upgradeable to legendary but only if you didn’t reforge?

That is truly kittenty.

If it makes you feel any better, I’ve reforged probably 1.5 sets of ardent glorious into standard ascended armor. I cried a little as I was making the recipes for the PvP versions.

Unfortunately, when you mystic forge an item, you’re getting a completely new item. The system doesn’t know that the new ascended piece used to be something else.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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I have a question! If I have the pvp ascended armor. I no longer pvp I just WvW, can I get the gifts I need to change the pvp ascended armor to legendary through WvW or do I have to go back and play pvp ?

PvP armor uses PvP gifts. WvW armor uses WvW gifts. So you would need to play PvP to upgrade the PvP armor.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Hey Grant and McKenna, that’s great news.

Just one quick question: If you bought the Exotic version of the WvW Triumphant Hero’s Armor and transmuted another piece of regular Ascended armor with the skins, are you able to convert it to legendary armor?

Because the cost of tickets to get the Exotic version is the same of the Ascended and a lot of people (myself included) already bought the Exotic version just to unlock the skins and transmuted other Ascended pieces to it.

You cannot upgrade the exotic into ascended or legendary. You will need to purchase the ascended gear.

What if you transmuted the ascended armor, will that work?

Yes! Transmuted will work.

What about transmuted reforged armor?

Reforged armor does not work.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Hey Grant and McKenna, that’s great news.

Just one quick question: If you bought the Exotic version of the WvW Triumphant Hero’s Armor and transmuted another piece of regular Ascended armor with the skins, are you able to convert it to legendary armor?

Because the cost of tickets to get the Exotic version is the same of the Ascended and a lot of people (myself included) already bought the Exotic version just to unlock the skins and transmuted other Ascended pieces to it.

You cannot upgrade the exotic into ascended or legendary. You will need to purchase the ascended gear.

What if you transmuted the ascended armor, will that work?

Yes! Transmuted will work.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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devalue my raid achievement…

LMAO – Legendary Armorer isn’t a freaking “raid achievement”. It’s an Explorer achievement. That fact would have be obvious to everyone if you hadn’t carefully cropped your image to avoid showing the left side of the achievement panel. Raids just happened to be the first way to acquire legendary armor. You’re not special in any way and doing raids won’t change that.

It is an explorer achievement but with a title related to the envoy armor set. Also it was probably added because people requested a way to show that they have 750 LI without posting all 3 armor sets in chat when joining raid groups. Letting the grind based WvW and pvp armors add to it would make it useless as a proof of raid experience.

example: https://forum-en.gw2archive.eu/forum/game/dungeons/Titles-for-legendary-armors
but there were also a few requests on reddit

The new armor will not progress the achievement.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Hey Grant and McKenna, that’s great news.

Just one quick question: If you bought the Exotic version of the WvW Triumphant Hero’s Armor and transmuted another piece of regular Ascended armor with the skins, are you able to convert it to legendary armor?

Because the cost of tickets to get the Exotic version is the same of the Ascended and a lot of people (myself included) already bought the Exotic version just to unlock the skins and transmuted other Ascended pieces to it.

You cannot upgrade the exotic into ascended or legendary. You will need to purchase the ascended gear.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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If you have reforged either the PvP or WvW ascended armor you will need to earn a new piece of PvP or WvW ascended armor.

Reforged ascended armor will not work.

Gliding and Territories in WvW

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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EBG Territories Preview

Attachments:

Gliding and Territories in WvW

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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So say Red team is airborn gliding in to safe fire keep, as blue team flips it. So does that mean any Red still in air will fall to possible death ?

An rangers will be welcomed back into zergs lol

You have a few seconds before you will be kicked from your glider.

Gliding and Territories in WvW

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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So Fire keep is pretty much screwed for whoever gets it?

I mean, unless you have people sitting on ballistas 24/7 you can glide directly into inner.

You can only glide in territories you own. So if you don’t own Fire Keep you can’t glide into it.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Will we also have the ability to switch runes like on legendary armor?

Yes! You will be able to switch runes just like legendary armor.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Fascinating. But what are the PvP gifts? I’m guessing that Gift of Battle/War will be one of them, but the others?

This also means I can swap between Flock and Lyssa runes without spending 15s each time :^)

They are new gifts coming out on the 8th.

Gliding and Territories in WvW

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

Next

What does this mean for people you knock off cliffs with your own skills? Do they still fall to their deaths?

When cced, you can’t enter the glider in PvE maps, not sure exactly how it’ll act in WvW.

It will function the same in WvW. So if you are knocked back while in gliding you will fall to your death.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Sounds really good, but i have a question. When we upgrade our wvw/pvp ascended gear, will they be ’ legendary ’ gear and have purple name like other legendaries in the game, or will they stay as ascended but have stat change ability ?

They will be legendary gear and have a purple name like other legendaries.

WvW and PvP Ascended Armor Upgrades

in PvP

Posted by: Grant Gertz

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Grant Gertz

Producer: WvW, PvP, and Fractals

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When the August 8th update is released, WvW and PvP players who own Heart of Thorns will be able to upgrade their WvW and PvP ascended armor to have legendary attributes! This new type of armor will not have a unique skin, such as the one that is part of the raids legendary armor, but instead will consist of an upgrade to WvW and PvP ascended armor that gives those armor pieces legendary stat-swapping capabilities without changing the skin.
The following PvP and WvW ascended armor can be upgraded to allow stat swapping:
• Triumphant Hero’s Ascended Armor
• Mistforged Triumphant Hero’s Ascended Armor
• Ardent Glorious Ascended Armor
• Glorious Hero Ascended Armor
To upgrade a piece of WvW or PvP ascended armor, combine 3 new PvP or WvW gifts with 1 piece of ascended gear in the Mystic Forge. You can purchase ingredients for the gifts from either Commander War Razor in WvW or the Ascended Armor League Vendor in PvP.

Please feel free to share your feedback in this thread.

WvW and PvP Ascended Armor Upgrades

in WvW

Posted by: Grant Gertz

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Grant Gertz

Producer: WvW, PvP, and Fractals

Next

When the August 8th update is released, WvW and PvP players who own Heart of Thorns will be able to upgrade their WvW and PvP ascended armor to have legendary attributes! This new type of armor will not have a unique skin, such as the one that is part of the raids legendary armor, but instead will consist of an upgrade to WvW and PvP ascended armor that gives those armor pieces legendary stat-swapping capabilities without changing the skin.
The following PvP and WvW ascended armor can be upgraded to allow stat swapping:
• Triumphant Hero’s Ascended Armor
• Mistforged Triumphant Hero’s Ascended Armor
• Ardent Glorious Ascended Armor
• Glorious Hero Ascended Armor
To upgrade a piece of WvW or PvP ascended armor, combine 3 new PvP or WvW gifts with 1 piece of ascended gear in the Mystic Forge. You can purchase ingredients for the gifts from either Commander War Razor in WvW or the Ascended Armor League Vendor in PvP.

Gliding and Territories in WvW

in WvW

Posted by: McKenna Berdrow

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McKenna Berdrow

Game Designer

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Hello, Mist Warriors!

I am excited to reveal that on August 8th we will be adding Gliding to WvW. The team has been working hard on a way to make gliding in WvW feel fun and fair, and by using our brand new territory system, we believe we finally have come up with a way to accomplish both goals.

Territories

Each objective in WvW now has a territory associated with it, and the ownership of each objective is displayed by map outlines in the color of the owning team. In addition to the map displaying the territory, the WvW score UI now displays the objective of your current territory next to the War Score your team is earning that tick. The objective icon functions the same way it does on the map and clicking it will open the Objective Upgrades panel.

Gliding

Gliding in WvW does not require unlocking gliding through PvE masteries. Instead, you can acquire Gliding by using ability points in the new Heart of Thorns War Gliding Mastery. The War Gliding Mastery is available to those who own Heart of Thorns and allows gliding in territories that your team owns in the Mist War maps: Eternal Battlegrounds, Alpine, and Desert Borderlands. If you enter a territory that you do not own while gliding, you will be kicked from your glider.

We’ve made several map adjustments to the Eternal Battlegrounds, Desert, and Alpine Borderlands maps to better accommodate gliding. Besides map adjustments, we have also replaced Ballista’s fourth skill with an anti-air bolt skill that shoots people out of the air and immobilizes them for a short duration.

It is important to keep in mind that this is a test for gliding in WvW. If we discover with this test that gliding is not appropriate for WvW, we will disable it.

Ability Point Reset

With the August 8th update, we are also adding a new ability point reset vendor, the World Ability Master, to every portal/home keep (team starting area). A free sample ability point reset is available per character so that everyone with ability points can start gliding right away.

Mistlock Sanctuary's Fractal Access

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Sorry, I misspoke, I should have said, “the next patch with fractal and sanctuary updates”. It is coming very soon, apologies.

Is this also the patch that will give the sanctuary the ability to put us back to where we started/used the pass?

Yes.

Can we get the same QoL on the other passes?

At this point, no. It is actually not possible to do this in lounges that are in open world maps because of how we export character position on map transition.

Thaumanova Fractal boss teleporting at 50%

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Finally figured it out. The bug was hilarious but too technical to explain. Fix incoming.

Mistlock Sanctuary's Fractal Access

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Sorry, I misspoke, I should have said, “the next patch with fractal and sanctuary updates”. It is coming very soon, apologies.

Is this also the patch that will give the sanctuary the ability to put us back to where we started/used the pass?

Yes.

But will we be able to see the map and choose whatever waypoint we want? because put us back to where we used the pass it doesn’t really solve the problem… I don’t wanna have an extra loading screen

If I wanna go to do meta events, go to HoT maps, Living Story or going to whatever maps for stuff for my collections I will need 2 loading screens or 3 in case I need to join an instance :/

I just wanna go directly to the place I need.

You will be able to open the map, tab down a floor, zoom out, and select tyria waypoints.

Having issues preordering path of fire?

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Oh gosh darn it! You’ve tried both in the game and on the website? What sort of error are you getting? If you see this message: “Unfortunately an error has occurred. Please try again later!” we’d like to ask you to contact Customer Support and they will look into the matter. If you’re seeing something else, could you share that so I can pass it along?

I am cutting and pasting these into report e-mails, so the details you provide — error codes, screenshots, whatever — are very helpful!

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Last Chance fire bug?

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: One of our excellent QA folks is going to take a look. They believe it may be an issue with certain graphics cards, but they’ll test and we’ll let you know what we discover.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Last Chance fire bug?

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I passed that along. Thanks for providing the details of what you had tried to resolve it, so the team can more quickly identify alternatives to try!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

buy.guildwars2.com, again!

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Ok, just checked on that “too many redirects” issue, and we heard that while some of the situation has been corrected, they’re still working on other components, and they hope to have this fully nailed down very soon.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

New hairstyle problem

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The team is aware of this and is looking into the situation. Thanks for the report.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Credit card security code problem

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Trying to buy PoF from the gem store using my Visa credit card. The entry form requires a 4 digit security code, but to my knowledge only American Express has 4 digit security codes while Visa has 3 digits. Never had this issue before and have purchased hundreds of dollars of gems.

That’s really odd, Celtus! Can you send me a screenshot of what you’re seeing, so I can share it with the team?

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet