Guild Wars 2

Arrow.4619:

Tried multiple times to purchase the $79 version and ran into the same problem most others have reported – after hitting continue it doesn’t process the payment and tells me an error has occurred and that I should try again later. Tried on both my machine and my wife’s without success.

Sorry to hear, Arrow. What browser are you using? (And have you tried alternative browsers? Just asking so I can give full info in my report to the devs.)

Hey there,

A few people were sent serial codes that had already been distributed. If you get an error message that suggests your code was one of those (<100) sent out twice — such a message might be something like “This code is in use” or something of that sort — please be aware that we have gathered a list and will be sending replacement codes without you needing to do a thing!

This applies to the Path of Fire Deluxe Collection, which is the “bundle” that includes Path of Fire and Heart of Thorns.

If you submitted a ticket, no worries. If you did not, no worries. We’ll get that code out — they’ve already started on it — and if you need any extra help, you can contact CS at that time. We’re very sorry for this inconvenience and will take care of this as soon as possible.

I can chime in here to hopefully address a few of these issues. First of all, the redirect issue is known and currently being worked on. It should (in theory) be possible to resolve it by clearing your browser’s cache (cookies and browsing data) and then reloading the buy site (you might have to hard-refresh the page using CTRL+F5), however it sounds like that hasn’t quite solved the problem for some users so we’re trying to dig further into why that might be.

JustTrogdor.7892:

Still getting this error via Firefox. When I open it in a private window to block cookies and such I get a busted up page see attached image below, turned off ad blocker same thing. I think Anet management really needs to have a serious meeting with their web developers. This is not a good thing for such a big day that should be generating easy sales. I know there are work arounds such as using a different browser, or buying in game but customers shouldn’t have to fiddle with such things to buy your product.

I’ve been able to reproduce this in a private Firefox window, but nowhere else (as another user mentioned it occurring in Chrome and Edge as well). Firefox is extra aggressive with its tracking protection and it blocks a lot of scripts loaded across domains by default in private windows, which is interfering with content loaded by our payment provider. Private windows in both Edge and Chrome seem to allow everything to load fine with the browser default settings, so I would hazard a guess that an extension like Disconnect or an Adblocker is interfering here somehow (uBlock Origin doesn’t seem to be causing problems as far as I can tell, but ymmv depending on what filter lists you’re using and how aggressively you’re blocking). I know it’s not a good answer in this situation, but for the time being the best solution will probably be to not use a private window.

Thanks for the reports and for all these details!

I believe that the load times are better but not great. We’ll continue to investigate if there are additional ways to improve performance.

krisk.1098:

Avelione.6075:

FURTHER INVESTIGATION:

the site http://81.21.151.214/store/gw2/en_IE/html/pbPage.pathoffire/themeID.4785548100 worked… somehow…

This is the only link that works for me. Can someone from AN confirm that it is safe to buy from the link?

I have asked about that link and will update when I know more.

There’s gonna be more raids and fractals, chill guys ^-^

Hey there.

Thanks for the reports, as they really help to identify some of the more elusive bugs. I’m working on fixes to issues with the Arkk fight now, and hope to have it out to you all very soon™.

Hang in there!

A message from the Customer Support Team:

With the announcement of Path of Fire, we’ve seen a lot of excitement about the game! With that, ticket volumes have increased. We wanted to let you know that the turn-around time for CS ticket responses may be longer than normal.

If you have submitted a ticket, the team will get back to you as quickly as possible, but it may take an extra day or two to do so. Please remember to not submit duplicate tickets for the same issue, because that will only delay our response to your need or concern. Please also remember when you submit a ticket to include as many details as you can about the issue you are experiencing. For instance, if you are receiving an error message, please include the exact message or error code. If you are having account access issues, provide as many details as you can to identify yourself and your account.

We look forward to helping you as soon as we can, and thank you for your understanding.

skullmount.1758:

Benjamin Arnold.3457:

Sorry, I misspoke, I should have said, “the next patch with fractal and sanctuary updates”. It is coming very soon, apologies.

Is this also the patch that will give the sanctuary the ability to put us back to where we started/used the pass?

Yes.

Nope to both questions.

I might have this by the end of the week? Added it in yesterday, need to integrate the change out to live and deploy.

For those having the keyboard problem, is it keyboard layout related.. i.e. is the game switching layouts on your or some other behavior?

Was considering adding a second field, “accesses” or something that’s just an array.

Really not a fan of the comma separated list, but it’s probably the more backwards-compatible approach.

So sorry to hear! Do you recall if you got a specific error code?

Also, I don’t think you can do this, but if you’re able to use the in-game report, that will send a lot of info to the programmers. (I do believe if it’s crashing you would not be able to do the in-game report, but if the pop-up is available, adding a note about what you were trying to do would help!)

Thank you for this information. I just checked and this is a known issue and we’ll correct it as soon as we can.

Thanks again!

A message from the Skills and Balance Team:

Hi everyone, we have some big news today regarding item changes in an upcoming balance patch. These changes may impact which gear and consumables you want for your build, so let’s dive in and see what’s different!

CONCENTRATION AND EXPERTISE

With the release of Heart of Thorns, we added new stat combos for equipment that included Concentration and Expertise as stat replacements for Condition Duration and Boon Duration. Having both of these systems available on equipment and consumables is redundant, so in the upcoming balance update we will be converting all equipment and consumables that provide a bonus to Boon Duration or Condition Duration to use Concentration or Expertise instead. This allows players more granular control over how much benefit they receive and makes it easier to balance and scale those values across the game. Runes and Sigils are not included in these changes and will remain in their current form.

Consumables

Food buffs that provided Condition Duration and Boon Duration will now provide normalized stat values for Concentration and Expertise similar to other consumables of the appropriate levels. Level 80 food that once provided +20% Condition Duration or Boon Duration will now provide +100 Expertise or Concentration, respectively. This change should lower the power of condition-based builds overall as well as encourage support players to invest more heavily in gear to acquire the boon duration they desire.

We are making this change for a couple of reasons. First of all, condition builds received a significantly higher damage boost from using food than power builds, which made it much harder to balance them across game modes. This change will bring the impact of optimal condi food in line with optimal power food. With the use of food imparting a consistent amount of DPS for all damage-dealing builds, we are able to more easily make changes to the skills and traits themselves, especially base amounts of condition duration. That in turn makes it easier for all players to understand roughly how much benefit they will receive from consuming food.

Secondly, we wanted to clean up a number of inconsistencies with consumables in general, and the upcoming balance patch gave us the perfect window to make these changes. When we made the change to Seaweed Salad, we knew that there were a lot more things that needed attention, but the scope of the changes to consumables was too broad to get out the door at the same time.

Equipment and Upgrades

The Giver’s weapon and armor sets currently are the only stat combos that provide Condition Duration (weapons) and Boon Duration (armor). In the upcoming build, these will be converted to Expertise and Concentration as well! While this will result in a small loss in stats for the weapons, it will greatly increase the benefit of the armor once Concentration is provided in level- and rarity-appropriate values. This change not only completes the standardization of stats on gear, but also will greatly improve the armor stat combo for those looking to play in a support role.

Additionally, Snowflakes and Doubloons have been switched over to use Concentration as well. Doubloons will now grant bonuses in line with other upgrades of their level and rarity, and level 80 Snowflake upgrades will provide the same bonuses as before, now with consistent stat messaging.

CHANGES TO UTILITY CONSUMABLES

We are also taking this opportunity to standardize the way Utility buffs provide bonuses, rework the theming, and ensure that they feel unique and different from Food buffs. All Utility buffs will consistently provide stat conversion from now on. Additionally, Sharpening Stones will always benefit Power-based builds, Tuning Crystals will always benefit Condition-based builds, and Maintenance Oils have been repurposed to benefit Support builds.

As the chart at the bottom of this post reveals, we are making some pretty significant changes, and those changes warrant discussion. When we sat down to talk about consumable balance, we came away with three goals: convert %Boon/Condition Duration into Concentration / Expertise, establish consistency in the damage boost from consumables, and make Utility buffs and Food buffs feel distinctly different. So we reviewed all the different Utility buff models we had tried since the game launched, and decided that the coolest build decisions involved converting stats into other stats. After that, the data showed us that Maintenance Oils were worse than Sharpening Stones for power DPS, so we threw out their concept and repurposed them as the Utility category for support builds.

The damage boost from using the new Utility buffs will be slightly higher for Berserker builds than it was before, and somewhat weaker for Condition builds than it was before. The effects of the baseline buffs also have changed to not convert from defensive stats anymore. That effect is now on the “Magnanimous” prefix, which was introduced in Episode 5 of Living World Season 3. If you’re still interested in that conversion but don’t have the episode or don’t want to do the reward track, the Compact utilities available from Canned Food Crates in WvW will provide a reduced-effect version of the Magnanimous utilities.

Recipes

While we were going through and making changes to the function of the Utility buffs, we also took a hard look at the crafting costs associated with them and made some adjustments to bring down the costs of making Furious, Toxic, and Bountiful utility items. It should be significantly less painful to craft these items going forward, and we are hopeful that the reduced cost of entry leads many more people to experiment with new utilities they may not have considered before.

We’re very excited to release these changes into the wild and look forward to getting them into your hands as soon as possible!

cadmiumgreen.8712:

usnedward.9023:

I play GW2 from a portable HDD via USB3 cable when I travel. Never an issue since thru-put. So there’s that too

Hrmm, if it’s working fine for you I’ll grab a new USB3 thumb drive and try move GW2 to it this week to test it out. Worst case scenario it doesn’t work out but I have a new back up drive.

I honestly didn’t expect it would work, but nice to hear reports. Could you post again or PM me after you’ve tested it, too? I’m always interested in learning more.

Also, we seem to have gone quite a bit off topic, and so I’m going to close this thread. From what I understand, the OP did purchase Path of Fire and they’re happy with their decision to do so.

Deleting worlds and redistributing players is something that has been considered and discussed. In the way described it is not an option that we feel works to solve the complex issue of world population balance. There are many factors involved many that are not immediately obvious without the data we have access to.

Scalyon.7028:

Gaile Gray.6029:

Guys — it was a joke. “Defrag your HD” was the standard CS answer back years and years ago, when they really didn’t know what was wrong but wanted to say something. Sorry if you were confused. I’ll try to rain more smilies in my jokes in the future.

Yeah, do that – or preferable a “just kidding”. To the poster, the winkie-face may have implied it would solve all his/her problems. Some people outside of IT won’t get the joke. Note that I’m not trying to ruin any jovial mood you may be in!

Yep, I did that a while ago, actually: Added a flag on my post to make it clear I was not really suggesting a defrag. And thanks for your kindness — I do feel rather jovial today.

cadmiumgreen.8712:

Gaile Gray.6029:

Maybe get an inexpensive external storage device and move a few things there??

How well does GW2 run from an external thumb drive? My windows partition is not getting any bigger, but external storage is cheap.

~lol!~ Nah, I didn’t mean put GW2 on a thumb drive, although you did make me smile there. I was more thinking of whether they could move off, say, a bunch of saved photographs (or even screenshots) and not a game. Photos take up a lot of space but are easily stored off the comp, right?

bob.5680:

Uh, don’t defrag SSDs. All it does is add wear to them. They don’t need to be defragged.

Scalyon.7028:

Do NOT defrag an SSD! Very poor advice, Gaile!

Guys — it was a joke. “Defrag your HD” was the standard CS answer back years and years ago, when they really didn’t know what was wrong but wanted to say something. Sorry if you were confused. I’ll try to rain more smilies in my jokes in the future.

Alin.2468:

To avoid possible problems during defrag, first don’t forget to backup your copy of Guild Wars 2. To achieve this, feel free to use 1.44 floppy disks.

Thank you for getting it, Alin!

AegisRunestone.8672:

Gaile Gray.6029:

Gaile Gray.6029:

AegisRunestone.8672:

Um… can someone, a dev or mod, clarify the minimum space requirements? It says 50 GB. Is that for all the current content?

Right now, GW2 is about 29.4 GB for its GW2.dat file (and I have HoT). I only have about 32 GB of space left on my computer… Do I actually need 50 more GB or is the 50 GB including at least the core game?

That is an excellent question. I’ll check for you.

And the answer is, the 50 GB is for everything, not in addition to what’s already in use. Thanks for asking — it’s worth knowing in case others wonder about it.

Crap… I don’t want to uninstall 50% of my other games. Can’t afford a larger SSD yet.

Defrag! <— meant as a joke.

Since I started PC gaming in the 80s, I totally understand what you’re saying. (My first hard drive was 40 MB, and that was considered well above average!) Maybe get an inexpensive external storage device and move a few things there?? Best of luck!

We are actively investigating the crashing. Unfortunately it hasn’t been easy to reproduce internally.

1. World sizes are based on WvW play hours and players. People who do not play WvW, or are guests, do not factor into the population size of a server. If a world is locked, it is because it has a larger population than our “Full” threshold.

2. Yes and no. We look at timezone participation but timezone participation is hard to balance because people who play at certain times tend to all gravitate towards the same worlds so they can play with a lot of people. There are not enough off-hour worlds that we could link to create 24-hour coverage for every world. It just is not possible with our current world populations.

3. Yes, high population servers are usually the benchmark for when we link worlds. For example, if Blackgate has 10 players and it’s the highest populated server, then we try to link worlds so their populations are also around 10. We can’t be totally precise so sometimes worlds might end up with 12 or 9 but we try to get as close as possible.

Gaile Gray.6029:

AegisRunestone.8672:

Um… can someone, a dev or mod, clarify the minimum space requirements? It says 50 GB. Is that for all the current content?

Right now, GW2 is about 29.4 GB for its GW2.dat file (and I have HoT). I only have about 32 GB of space left on my computer… Do I actually need 50 more GB or is the 50 GB including at least the core game?

That is an excellent question. I’ll check for you.

And the answer is, the 50 GB is for everything, not in addition to what’s already in use. Thanks for asking — it’s worth knowing in case others wonder about it.

AegisRunestone.8672:

Um… can someone, a dev or mod, clarify the minimum space requirements? It says 50 GB. Is that for all the current content?

Right now, GW2 is about 29.4 GB for its GW2.dat file (and I have HoT). I only have about 32 GB of space left on my computer… Do I actually need 50 more GB or is the 50 GB including at least the core game?

That is an excellent question. I’ll check for you.

Sorry, I misspoke, I should have said, “the next patch with fractal and sanctuary updates”. It is coming very soon, apologies.

Folks, you really need to read the previous statement, not with what you thought it said, or hoped it said, or inferred it said, but read it for the value of what it actually said.

“In the future, if we release further Guild Wars 2 expansions, we plan to offer all of the prior expansions, the core game, and the latest expansion for one single purchase price.” We are offering the core game and the two expansion packs for a single purchase price. We are not offering the previous expansion pack for free, nor did we say we would.

At this point, the statement has been quoted, its context should be understood, and there’s nothing more to say on this subject.

okultis.3170:

Gaile Gray.6029:

Alin.2468:

Two years ago they made a promise: every new expansion would contain previous expansions for free. Now people have to buy them in bundle.

Two years ago they also made a second promise: with every expansion release, all non-upgraded accounts would get previous expansions for free. Now old accounts of core game will no longer get HoT.

Seriously ArenaNet?! You started breaking promises now?

Sorry, that is completely inaccurate. Please read the materials again, as we never made such comments or promises at any time.

https://www.guildwars2.com/en/news/pre-purchase-community-address/

In the future, if we release further Guild Wars 2 expansions, we plan to offer all of the prior expansions, the core game, and the latest expansion for one single purchase price.

Heart of Thrones was very expensive and you try to cover that up with that promise… I have HoT, but this is just another lie, this time from Gaile… very sad moment on a day when we can order second expansion…
Cash grab … very nice! Great success!

No, read again. Calling me a liar doesn’t make sense, when you can read the actual statement. As I said above, there was no you get a free game, and you get a free game, and you… As you will note with today’s announcement, there is an option to purchase a “bundle” for a reduced cost over the individual purchases, but the two expansion packs are not inter-dependent, and are separate purchases.

Ubi.4136:

Gaile Gray.6029:

Alin.2468:

Two years ago they made a promise: every new expansion would contain previous expansions for free. Now people have to buy them in bundle.

Two years ago they also made a second promise: with every expansion release, all non-upgraded accounts would get previous expansions for free. Now old accounts of core game will no longer get HoT.

Seriously ArenaNet?! You started breaking promises now?

Sorry, that is completely inaccurate. Please read the materials again, as we never made such comments or promises at any time.

https://www.guildwars2.com/en/news/pre-purchase-community-address/

Business Model Clarification
…In the future, if we release further Guild Wars 2 expansions, we plan to offer all of the prior expansions, the core game, and the latest expansion for one single purchase price.-GW2 team June 22, 2015

Yes, and that’s what we’re doing. At no time did we say “everything preceding the XP is included, or free, or part of the cost of the XP.” We said that core GW2, HoT, and PoF would be offered for a single purchase, and that’s what’s happening.

The Trading Post is currently undergoing maintenance. We will re-enable it as soon as possible.

As several people mentioned, and Mo mentioned in the AMA, we release on our own cadence and will continue to release updates for WvW outside of the expansion release.

I also wanted to let everyone know that today is all about announcing the expansion, but later this week we will be talking about some of the upcoming updates for WvW.

Ruthenium Panther.8679:

Bought ultimate, everything is ok. Waiting for gems.

Awesome! Thanks for your support.

Safari.3021:

robertjan.2197:

If you received a level 80 boost from HoT, will you get one more for purchasing PoF?

Have bought it and can confirm I have another level 80 boost up there with the account slots

Thanks for sharing that, Safari.

Alin.2468:

Two years ago they made a promise: every new expansion would contain previous expansions for free. Now people have to buy them in bundle.

Two years ago they also made a second promise: with every expansion release, all non-upgraded accounts would get previous expansions for free. Now old accounts of core game will no longer get HoT.

Seriously ArenaNet?! You started breaking promises now?

Sorry, that is completely inaccurate. Please read the materials again, as we never made such comments or promises at any time.

Marshall Sed.8643:

No, PoF and HoT are totally separate.

Correct!

markk.2401:

DivaCeryn.2673:

Me and a few others in my guild purchased the $79 version and got most of the stuff already. We didn’t get the 4000 gems? Is this a bug or just slow?

DivaCeryn , it states in the email after purchase that can take upto 72 hrs to get the gems, so wouldnt worry just yet.

Correct. I’m getting that added to the main FAQ for Path of Fire, so it’s info that players can get real easily.

Burn.5401:

Still getting that error.

Which error?

If you cannot purchase…

Please post the details here.
However, if you see this message: “Unfortunately an error has occurred. Please try again later!” we’d like to ask you to contact Customer Support and they will look into the matter.

Basically, if it’s an Error Code 500 or 504, we’re on the case, and those have been (we believe) fully addresssed. But the specific message above points to a topic worth discussing with CS.

If you cannot purchase…

Please post the details here.

However, if you see this message: “Unfortunately an error has occurred. Please try again later!” we’d like to ask you to contact Customer Support and they will look into the matter.

Basically, if it’s an Error Code 500 or 504, we’re on the case, and those have been (we believe) fully addresssed. But the specific message above points to a topic worth discussing with CS.

We believe the website issues have been addressed. Could you kindly try again?

We believe the website issues have been addressed. Could you kindly try again?

Meiya.6320:

I have been unable to purchase both through the in game gem store and through Google Chrome. Like others have said, the error message on the gem store goes away too fast to really read and it’s the same error as everyone else through my browser. I’m not trying to bundle with HoT as I already have it. I’m just trying to purchase the Ultimate edition. I’m also in the USA. Don’t know if that info helps.

Very helpful details, thank you!

To those for whom this is relevant:

Buying the Bundle

The option to purchase the bundle of Heart of Thorns and Path of Fire will appear at the end of the purchase flow, when you are reviewing your order. Please note that if you already own HoT, the upgrade/bundle option will not appear. But if you do not own HoT and are looking to purchase Path of Fire and add Heart of Thorns at a reduced price, it should appear as I described above.

Please let me know if it does not appear for you, and thanks!

Nylocke.4075:

So trying to do Standard Edition bundle into Upgrade to Deluxe Collection to payment gives an error. That’s the purchase I am trying to go through with.

Edit: This is using the in-game shop

Thank you, I will pass that along right now.

Pifil.5193:

Zushada.6108:

A few of my friends have come over from another game recently and are playing on free accounts. They would like to purchase the HoT unlocks but have been holding off until the announcement of the PoF release date.

I just took a look at the bundle postings and they indicate that PoF and the core Central Tyria is included; however, there is not indication of whether the HoT content is as well.

Can you please confirm or deny that HoT is included in this price?

Thank you for clarifying!

HoT is not included in the price, however you can add HoT to your cart when buying PoF and receive a discount.

This is correct.

Buying the Bundle

The option to purchase the bundle of Heart of Thorns and Path of Fire will appear at the end of the purchase flow, when you are reviewing your order. Please note that if you already own HoT, the upgrade/bundle option will not appear. But if you do not own HoT and are looking to purchase Path of Fire and add Heart of Thorns at a reduced price, it should appear as I described above.

Please let me know if it does not appear for you, and thanks!

Buying the Bundle

You should be able to purchase the bundle of Heart of Thorns and Path of Fire. This option will appear at the end of the purchase flow, when you are reviewing your order. Please note that if you already own HoT, the upgrade/bundle option will not appear. But if you do not own HoT and are looking to purchase Path of Fire and add Heart of Thorns at a reduced price, it should appear as I described above.

Please let me know if it does not appear for you, and thanks!

Fenda.1398:

It isn’t. As a german user, the ingame shop throws an error, too. Right before checkout, doesn’t even forward to Paypal. All my browsers throw safety certificate issues, thelling me the site is not safe and someone may want to steal data.

Fenda — we’re sorry for this, and would love to figure it out! Can you give me more information? For example, could you post one of the safety warnings you get? That would be very helpful.

Gaile Gray.6029:

ClanTzimisce.1269:

Ray Koopa – Problem is, that you can only buy one or the other. It doesn’t give you the option to add Heart of Thorns for $20 in game. I want both

Edit: Correction. It does apparently you have to fill out the CC details first. That’s silly, but ah well

Hey CT — Can you clarify for me? You were not able to add HoT, but after you inserted your CC details you were able to purchase for $20?

Thanks!

Just got an answer to this: You can bundle HoT with any version of PoF in the Gem Store. You are given the option at the end of the purchase flow when you are reviewing your order.

ClanTzimisce.1269:

Ray Koopa – Problem is, that you can only buy one or the other. It doesn’t give you the option to add Heart of Thorns for $20 in game. I want both

Edit: Correction. It does apparently you have to fill out the CC details first. That’s silly, but ah well

Hey CT — Can you clarify for me? You were not able to add HoT, but after you inserted your CC details you were able to purchase for $20?

Thanks!

Ray getting you all free, if you’re not free already.

Sorry for the inconvenience!