Guild Wars 2

A Message from the Customer Support Team:

We wanted to provide some transparency into the current state of our support queues. With the recent announcement of Path of Fire, our ticket volumes have spiked. We planned for this, but the spike was greater than forecasted. We are working as quickly as possible to make sure that we respond to everyone’s ticket. For those who may be unaware, we resolve tickets in the order in which they are received. However, there is one major exception: We always make sure to have a few of our staff doing nothing but the new tickets that come into our queues. This ensures that we do not miss any new issues that need to be prioritized.

As of this today, we have about 6,000 tickets in our backlog. The good news is that each day we are resolving more tickets than the number that are coming in to our queues, which means it is just a matter of time until we are caught up completely. However, this may take a couple weeks so please hang in there. Your tickets have not been lost, and we have not forgotten about you. Our support staff is working 24/7 to make sure everyone receives a response.

You can find a few suggestions that will help us process your ticket here.

We appreciate everyone’s patience as we work through this situation and get everyone the assistance they need.

A message from the PvP team:

We have received many reports this season about match manipulation both here on the forums and via in-game reports. Our investigation revealed that a few players were sharing a handful of accounts, which is clearly against our User Agreement.

While the investigation into this is still ongoing, at this time we have enough evidence to take action. As a result, we’ve decided to give dishonor to the offending accounts for the rest of the season. As our investigation continues, further action may be taken should we feel it appropriate.

With the next release, we will be making a change to the Watchtower Cliffs (aka: the centaur stronghold) area of Lake Doric. The Harathi centaurs noticed that while those who shout “I can outrun a centaur” were not much of a threat, those who could build turrets and other weaponry were. They reached back to their command in the Harathi Hinterlands and requested support, which has come in the form of trebuchet fire aimed at enemies in their Lake Doric stronghold.

This change is intended to discourage players from AFKing in the centaur stronghold. The strikes come swiftly and carry a powerful punch – especially towards summons – while not becoming overly punishing to those who are playing through the entire area. Keep an eye out and be ready to evade the bombardments!

We will continue to monitor the centaur’s stronghold area and will investigate potential changes to incentivize intended gameplay in the area.

Because cats are superior creatures. You had to ask!?

~ Posted by Franklin, Gaile’s pet

Guys — you have the information you need, and this thread is becoming unnecessarily caustic.

We know everyone is disappointed by the delay — no one wants this new content in your hands more than we do! But things happen, and we let you know as soon as we knew we could not hit today’s release window. So please, let’s just look forward to tomorrow. In the meantime, I’ll lock this thread.

Dawnbreaker.6215:

“Wintersday” really? So we’ve come to the point of hating our own culture so much that we can’t even call it Christmas anymore just to appease some minorities who don’t celebrate it?

Everyone knows it’s Christmas, no one is forced to celebrate it.

And just what culture are “we,” exactly? I’ve met players from several dozen countries who hold as many values and beliefs as there are stars in the sky. We have players joining us from nations that are preponderantly of one religion, or many religions, or of no religion at all.

Wintersday takes place in the fantasy world of Tyria, ruled by absent gods numbering six. As your fellow players have pointed out, Wintersday is not Christmas, even while we have incorporated some traditional seasonal decorations from Christmas and from other winter holidays into the world.

So while I may choose to say — and it’s my right to choose — “Happy Holidays” to one friend, “Merry Christmas” to another, and “Happy Wintersday” to my fellow gamers — the real message is “I care about you.” And that message crosses all boundaries, faiths, and beliefs.

People, people, people.

You have a legitimate question, all of you. But some of you are going off the rails with a really high level of snarkiness, grumpiness, and general unpleasantness.

I have asked around, and after some discussion amongst teams, we think we may understand what happened. What you want (need) to know is this: The change to the Silverwastes drops was not intentional, and it will be corrected.

If you could please avoid the name-calling and the other tin-foil hat comments, I’d appreciate it. I can get down into core issues a lot more quickly, save myself a pair of permanently-raised eyebrows, and save my team members another muttered “Oh really, you guys?” if you just ask the question straight up and let us get you an answer!

Thanks! And I’ll update when we have more info!

A message from the PvP team:

Five weeks ago, we launched the first season of our “PvP League system”, and since then we’ve been talking to many of you in-game and keeping our eyes glued to our forums, reddit, Twitch, and other social platforms in an effort to take in as much of your feedback as possible. Now that we’ve had time to fully digest your thoughts and contextualize it with the heaps of data that we’ve collected, we’d like to kick off the New Year by discussing the changes that will be coming to PvP Leagues for Season 2.

Matchmaking Changes

The matchmaking system in Season 1 uses a blend of both your current division placement in Leagues as well as your individual matchmaking rating (MMR). This means that you’ll generally get paired with and against players in your division that are of similar skill levels. Unfortunately, what this also means is that from day one you’re going to have difficult matches, and because of the way MMR works in Ranked play, you’ll have a very difficult time maintaining enough of a win-streak to progress through tiers and divisions. This is especially true as you climb into divisions such as Ruby where you can lose points as well as tiers. While this system helps ensure that your matches are always as competitive as possible, it does mean that it’s also more difficult to get to the division where you actually belong based on your skill – for example, as a top tier player, the difficulty of your matches in Amber would actually be fairly close to what you’d experience in Ruby and beyond. After analyzing your feedback, we’ve decided to shift toward having your division standing in PvP Leagues be even more reflective of your personal skill level than it currently is.

Beginning with Season 2, matchmaking for Ranked matches will use your placement in your current league division as your primary matchmaking consideration and pair you against players who are placed in the same point range as you, regardless of the skill level (MMR) of the other people in that point range. While we’ll be using divisions to match you against your immediate opponents, we’ll still use your MMR to place you on teams with similarly skilled players (from your division point range) to help ensure that you’re not forced to play with individuals that are of a much higher or lower skill than you. Ultimately, this means that the new matchmaking changes will make PvP Leagues much more reflective of your actual skill, and each division will be progressively more difficult to compete in.

Win Streaks

Since the new matchmaking changes may make matches more volatile at the very beginning of the season (since everyone will be starting in the same division), we’re also planning to introduce a “Win Streak System” into PvP Leagues that will help more skilled players climb through early league divisions and get them into the divisions that they belong. On your third consecutive win (and for every win afterward), you’ll automatically earn extra league points toward your division progress for as long as you can keep the streak going. But keep in mind that a loss while on a win streak will reset your win streak status back to zero, and you’ll need to start another win streak in order to begin gaining extra points again.

Point Confusion: Fixes & Clarifications

If you’re not familiar with the more detailed workings of our match prediction system, then we realize that there’s still some confusion as to why you earned or lost points at the end of a match (for example, “Why did I gain 1 pip for having won a close match, but lost no pips in a blowout?”). With Season 2, we’ll be displaying a postmatch breakdown for you at the end of each game, which will include items such as the win probability that our algorithm determined for your team and an explanation of why your points changed the way that they did.

Shopping for Ambers

In addition to the changes above, we’ll also be adjusting the way that parties are scored in our matchmaking algorithm based on the overall division spread of a team’s makeup. It is important to us that anyone can play with their friends regardless of league standing, but in doing so, we also want to ensure that teams aren’t gaining an unfair advantage in match difficulty based on their rosters. An example of this would be two friends: one is in Diamond and the other is in Amber. For Season 2, these two players will still be able to team up and play together, but they’ll be placed into Diamond level matches based on the highest division player in the party. This means that forming a party with players in a higher division than you will always bring you up to their level for matchmaking and prediction, rather than adjust to compensate for party members at lower divisions. This specific change will go into effect in our next scheduled release (prior to the end of season 1).

Wrapping Things Up (For Now)

There are a few other things coming that will impact the next season of PvP Leagues (namely our next balance update) that will be discussed separately – so keep an eye on our forums and on Guildwars2.com for updates.

We’d like to encourage all of you to please keep sharing your constructive thoughts with us so that we can continue to make PvP Leagues (and PvP in general) even better together. From all of us here on the PvP team, we wish you all a happy New Year and we’ll see you in the Mists!

Customer Support has carefully reviewed the data that resulted in the termination of the game account in question. They verified that this account accessed 29 map points in under 60 seconds. It is not possible to accomplish this without the use of a third-party program, the kind of program that is expressly forbidden by our User Agreement and our Rules of Conduct.

Because of these facts, the account termination will not be reversed.

A message from John Corpening and John Smith:

Hello All,

Since the launch of Heart of Thorns the Team has been monitoring feedback regarding the changes to Fractals. We’ve noticed several issues with fractal balance and rewards that are especially prominent above Fractal Level 50, and the team is working on some adjustments that we are planning to ship in December. We wanted to give you an overview of what’s coming.

Balance
After reviewing stat scaling we have decided to make an adjustment to how toughness scales. From fractal scale 1 to 50 the toughness stat of creatures will scale up with the fractal scale. Beyond fractal scale 50 the toughness stat of creatures will no longer increase with the scale of the fractal. This is to make damage builds more viable in higher level fractals.

Ascended Drop Rates
We’ve noticed some changes to ascended drop rates that are below what we were expecting. In this iteration of Fractal changes we will be increasing the drop rate of ascended gear from your Fractal dailies with an emphasis on high level Fractals rewarding more ascended armor.

Mastery Experience
We plan for Fractals to be an effective place to earn mastery experience. Our first step towards that goal is adding additional experience sources to boss chests at the end of each Fractal. This experience counts towards earning your Masteries for Central Tyria, and increases both for more difficult Fractals as well as with increased Fractal Scale.

Gold
In this iteration, there will be several changes to how fractals give out liquid rewards (gold and items designed to convert directly into gold). The negative aspect of this change is a required decrease to the amount of keys you receive from converting a stabilizing matrix from two to one. However the upside is threefold:

• First, the quantity of free Fractal Encryption Keys you receive for completing all dailies will increase.
• Second, the amount of liquid rewards Fractal Encryptions contain will be greatly increased.
• Last, the variation of liquid rewards will be reduced. We noticed that the general perception of how much the Encryptions were rewarding players and the aggregate numbers didn’t agree, they weren’t even close. We believe that the variation was set to rely too greatly on the high valued rewards. This change will make liquid rewards from fractal farming and dailies much more predictable.

We look forward to getting these changes to you and would like to thank you for all of your constructive feedback on Fractals. We are committed to supporting fractals for the long term and we’ll be continuously monitoring them for future improvements.

Thank you,

John

We’ve introduced a beta version of a 64-bit client for Guild Wars 2. Please review the following FAQ for more information:

What is the 64-bit client?
It is an alternative to the 32-bit client currently used to play the game. Aside from some technical details, the two are identical in functionality.

What does it mean that the client is 64-bit?
Modern computers generally have one of two types of processors: 32-bit, or 64-bit. 32-bit processors can only execute 32-bit applications, while 64-bit processors can execute both 32-bit and 64-bit applications. The fact that the client is 64-bit means that it is intended to be executed on 64-bit processors.

What are the benefits over the 32-bit client?
64-bit applications have a significantly higher limit on how much memory they are able to use compared to 32-bit applications. Due to this, the main benefit is significantly less “out of memory” crashes.

What are the requirements of using the 64-bit client?
Your computer needs to have a 64-bit processor, and your operating system must also be 64-bit. To find out whether you fulfill these requirements, please refer to Microsoft’s Knowledge Base. If you are using Windows 10 you may follow the steps for Windows 8, and replace the first step with simply clicking the search button in the task bar.
Please note that we do not support 64-bit Windows XP.

How do I get the 64-bit client?
Log in to account.arena.net and go to the Game Content page. Under “Other Clients” you will find a button that says “Windows 64-bit [Beta]”. Press that button and then follow the instructions in the next paragraph for installing the executable. Installing the 64-bit client is a manual process and is recommended only for people familiar with Windows folder management.

I already have the 32-bit client; will I have to completely download the game again?
No. The 64-bit client uses the same data as the 32-bit client. If you already have the game installed, you can follow these instructions to avoid needing to reinstall the game:

• Download the 64-bit client.
• Copy the downloaded program into your Guild Wars 2 game folder.
• Update any shortcuts to the game to point to the new file instead.
  This process will be automatic once we get out of beta.

Are the two clients mutually exclusive?
No. If you have both installed (or copied to the same folder as outlined in “I already have the 32-bit client; will I have to completely download the game again?”), you may launch either client as you see fit.

Does the 64-bit client only benefit players with more than 4 GB of system memory?
No. It is true that the 32-bit client in theory can access up to 4 GB of memory. In practice however this is almost never the case, due to gaps in the address space that slowly build up over time (known as fragmentation). Most players crashing today due to being “out of memory” are actually only using between 3 and 3.5 GB of their system memory.

In addition to this, modern operating systems use something known as “virtual memory” to extend the available memory beyond what the system has physically. The 64-bit client will allow you to benefit from the increased address space by making gaps largely irrelevant, and will allow the client to use more memory than it could otherwise rather than crashing.

Are there any performance differences between the 64-bit and 32-bit client?
There may be some very slight differences in favor of either client depending on your computer’s configuration. In the vast majority of cases it should be negligible.

Why is the 64-bit client using more memory than the 32-bit client?
Due to the technical differences between the two platforms the memory usage will never be directly comparable.

Is there a 64-bit Mac client?
Unfortunately, a 64-bit Mac client is not available at this time. We are hoping to be able to provide one in the future, but have no timeline to provide it.

Thanks for those who are looking forward to the event, and who post to say they are. For those who are posting up bile-filled negativity, I’d like you to step back and think about the situation: We’re having a Halloween festival in a timeframe when many, many players thought there would not be one. Dire “the sky is falling” commentary isn’t appropriate. Rude “You got nothing” comments have no place here.

We’re offering to join community events because they’re fun, and our joining in supports those marvelous people and guilds and groups who put their time and effort into creating such events for the community at large. This is in no way a case where we’re “doing nothing” when the team is presenting an entire festival for you at a time the company is also launching an expansion pack for our game.

This thread presents positive and encouraging new information, and I’d ask you to join in the spirit of the thread and not make rude, negative, or nasty comments. I mean, replying is optional, and thoughtfulness seems a simple thing to ask.

Halloween is coming to Tyria! We’re really looking forward to the return of everyone’s favorite pumpkin-headed monarch, Mad King Thorn, and his motley mass of mischievous minions.

While many of us at ArenaNet will be joining the game often during the Halloween festival, team members are going to make a special effort to join players in the game on Friday, October 30. We’ll be hanging out in Lion’s Arch, joining with players in a few rounds of “Mad King Says” or other seasonal activities, and hopping into a few of the many player-organized events that take place on that date.

If your guild or group is holding an event in Lion’s Arch on October 30, let us know by posting in this thread. Provide the group name, time (with time zone), your game world, and a few details about your planned activities. If we’re able to do so, we’ll stop by and visit with you for a bit!

We also wanted to mention that we’ve scheduled a new episode of the Community Showcase Live livestream for Wednesday, October 28 at Noon Pacific Time (17:00 UTC). The show is presented in English, but art is “the universal language” and we feel that everyone will enjoy the visuals no matter what language they speak. If you’re an artist, crafter, or other creative sort, please consider posting your creations in our Community Creations Forum. Lizzie and I may be able to feature them in a future show!

Get ready to celebrate Halloween, Tyria Style!

We are happy to share a message of seasonally-appropriate cheer from Mad King Thorn and his minions: A Halloween festival will be taking place this autumn in Tyria!

We know that some of you may have pondered a bit about Halloween this year, wondering if we were brewing up anything in relation to a celebration. Fear not! Our haunty, headless hero and his band of creepy cohorts will be stopping by Lion’s Arch, to give plenty of chills and thrills (and potential rewards) to new players and old.

Now, you may have noticed that some Halloween-ish items already are appearing in the In-Game Store. You should know that more items that will be rolling out over the next few weeks, and they will include several popular items of the past and a couple of splendiferous somethings that are brand new this year!

Make no bones about it, this will be a festival sure to please. Keep your eye on our website for more information in a few weeks. Then, get ready to costume up and join in the spirit of the occasion!

I’m tickled that, over time, many members of our community have adopted “kitten” as a cover-all word, instead of posting The Words That Should Never Be Written™.

The funny thing is when you say it in public: “I’m pretty kittened off about that!” and your friends give you the strangest looks.

Please note: Our studio — and that means our entire development team — is located in the United States, in the Pacific Time Zone. We work very hard to synchronize as many things as possible, but beta weekend events are best organized around the times that our development team will be able to devote as many hours as possible to testing, in-game observations, forum tracking, feedback reviews, and even possible on-the-fly changes. (The latter is not likely, but it has been known to happen.)

In no way do we want anyone to feel distanced by the hours chosen, and we do apologize if the hours are somewhat inconvenient for someone (although with a test that runs for a couple of days, surely not all hours will prove to be inaccessible ). For practical purposes, the hours selected are the best possible for the team developing this game for you, and we ask for your understanding of that fact.

This is not a preview, early start, or sneak peek. It’s a test. <— said in my Admiral Akbar voice, and if you get the reference, kudos to you!

I’ve addressed your complaints in this thread.

And this make a lot of sense to me:

Ashen.2907:

If you can figure out how to give new customers three years access to the game retroactively so that they are on a par with those vets who have been around since beta, sure.

Unless you quit or die before they do you are essentially guaranteed to have three more years of GW2 play than a new player.

If this game lasts ten years I will have ten years of play. Someone who joins now will have only seven. In addition there are game elements that I got, or continue to get, that a new player does not.

As does this:

JoshuaRAWR.4653:

What about all that temporary content we were able to experience?

SAB? Living Stories? Holiday Events? Pre-june 23rd style builds? Raid on the Capricorn? WvW events?

There’s also the fact that we’ve had 3 years to gear up our accounts and take advantage of numerous promotions and sales and have received the ability to gain items that are no longer in the game or won’t be again for a while.

I bought an NES game back in the 90s that cost me probably around £40. That same game is now selling on Ebay for £1. Am i entitled to a refund by the publisher for the remaining £39?

As do many many comments of a similar nature.

Please do not post or PM me on this subject again.

Hi,

These are the Guild Wars 2 official forums. We want discussions to be related to our game and have no interest in hosting an off-topic forum. I administered a busy OTF years ago and it was incredibly time-consuming and volatile for me and my team.

We encourage game-related discussions, and sure, those can head into areas that are more real-world than in-game. But a forum strictly dedicated to non-game topics simply isn’t in the cards.

Stress Tests are early versions of a game. Please don’t judge something based on a stress test. In fact, I have tested a lot of games over the years and I’d highly recommend you not judge the release version of the game on the beta tests, either. (For, looking back, I’d have gone into StarCraft with some really unfounded concerns about balance, given that the game was tweaked between beta and launch, as is intended with the beta test process.)

Basically, it’s too early to judge the story so please hold on that until release.

The LFG (Looking for Group) Tool is intended to be used to help put together a group to enjoy game content, such as Open World, Fractals of the Mists, or PvP. Over the last several weeks players have expressed increased concern about abuse of the LFG Tool as a growing number of individuals have begun using the LFG Tool to advertise the sale of in-game items.

Clearly, if a group-formation tool is flooded with item sales and trade messages, it will be difficult for players to use it for its intended purpose. Beyond that, trades and sales initiated in the tool are at high risk for scams. While our Customer Support Team will take action on the accounts of players who engage in scams and other disallowed activities, they generally will not be able to replace items of players who fall victim to these unscrupulous individuals.

Our policy: Players may use the LFG Tool only for the formation of a group.

Players may use the tool to sell a spot in a group, but they may not use it to sell or trade items or for any other unintended purposes. Doing so will result in an account infraction.

You can help us reduce the spam and refocus the tool by reporting individuals who are misusing the LFG Tool. Simply click on the name of that player in your chat window, right click, choose “Report,” and then choose “LFG System Abuse.” With your help we’ll be able to keep the LFG Tool clear for your use in forming groups.

Wait, Prince Rurik? So he can lead you on a merry chase again, all the while telling you touching stories of his youth?

Release Notes

• Added an option to make a custom exchange on the Currency Exchange. Selecting Custom Exchange at the bottom right of the Currency Exchange window will switch the Currency Exchange into custom mode. In custom mode, you can enter any number of gems or coins you would like to receive from an exchange, get a price, and make the exchange.
• Custom mode uses the same exchange rate as standard mode.
• Exchange rates update at the same rate in custom mode as they do in standard mode.
• In custom mode, there is a limit of 9,999 gems received from a single exchange and 999 gold received from a single exchange.

I am horrified by this news, and had no idea that this was going on.

Oh the humani…. quagganity!

As you may have noticed on our website, we are heading into another free trial period. In the past, you may have spotted a few problems related to free trials. For instance, gold seller spam was pretty noticeable. For this trial period, we have introduced a few restrictions that should address some of the concerns we’ve noted in the past. Here’s a list:

• Trial Accounts can send mail only to a player who has added the trial account holder to their friend list
• Trial Accounts can send whispers only to a player who has added the trial account holder to their friend list
• Trial Accounts cannot use map chat

Here are some other details about trial accounts, so that if your friends join us – and we hope they will! – they have an understanding of how trial accounts work:

• Those playing on a trial account cannot sell items the Trading Post
• Trial Accounts will be limited to 2 character slots
• Trial Accounts will not have access to the Gem Store
• Trial accounts will not have access to the Currency Exchange
• Trial accounts will have access to Edge of the Mists but will not have access to World-versus-World

Also, FYI: there will be no guild restrictions in place, so your friend playing on a free trial account is welcome to join your guild and will be able to chat and play with you and your guild members.

I had initially thought I’d want to lock this thread. At this point, I’ll leave it open. However, here are some guidelines:

• We’re not going to say “this infraction will get a warning” and “that infraction will earn a suspension.” Please don’t ask that.
• We’re not going to get into a philosophical discussion about “If you’re warning about XYZ, then you are required to warn about ABC.” Just… don’t go there because any form of warning is a kindness, not a requirement.
• Any mention of “Freedom of Speech” or your other constitutional rights, or a citation of legal action, will be smote with my Bow of the Mighty Slaughtering of Fools. But then, I always have that bow at the ready.

Very sorry, but we cannot offer you a replacement.

Magische Boek.2530:

i have 9 characters, 8 of those are equiped with a full set of unlimited gathering tools, one of those characters has the 2 new tools and is still waiting for the unlimited axe to come out. now with this new update to make them acount bound i’d like to sell 23 of my 26 unlimited harvesting tools. PLEASE give me my gems back… you dont know how mad i am right now! i could have had a frkn legendary -.-

thanks…

Please do submit a ticket. We want to take care of you and everyone else who might be in this same situation. If you submit the ticket and we verify that you meet the qualifications, simply follow the instructions in the support response and we’ll be happy to refund your gems!

I just ask this: This request is going to be pretty popular, so please allow a bit of extra time for the team to get to your ticket. We’re on it, and we will help! Thanks.

In order to offer you improved customer support, we are changing the core system that we use for responding to support e-mails and tickets. This change will be effective 23 October 2013. The new system does not require you to use a support account. Instead, you’ll use a web interface to find help in our Knowledge Base and submit support requests without signing in. Once you’ve submitted a request via the site, we’ll get in touch with you directly via e-mail.

While things will look a bit different when this change takes place, all the existing content we offer in our Knowledge Base will be available, and our ability to assist you accurately and promptly will be enhanced. As the new system is expanded in the coming weeks, we offer improved localization and more content to assist you with your customer support questions.

The upcoming system change will not allow us to copy or carry over existing tickets; everything will start new. Therefore, if you have any ticket history in the “My Stuff” section of this site that you wish to save, we advise creating a copy on your computer or e-mail account. Additionally, if you currently have an open support ticket, you may wish to save the most recent e-mail that you received about the subject from Support. Then, if you still need help when we switch to the new system, you can create a new ticket and include the previous dialogue within it.

We’re very pleased to be making this change, and welcome your feedback in the coming weeks.

Shaft Ed.3042:

Stay Classy Arena-Net

“Got Banned For Saying The Word ‘African.’” Is that really your position? Because the records prove, and I’m sure you know, that you said far, far worse than “African.” You used an offensive, racial slur more than once, and you were (accurately) reported and actioned. In addition, you were not “banned” but suspended, as explained in the in-game message that you were shown when the action was taken.

However, do be aware that if you continue to use that sort of offensive language, you will suffer serious consequences, up to and including account termination. So give a thought to your in-game chat and avoid offensive words and phrases.

Oh please, you cannot misunderstand the blocking of that name.

Rename and move on.

Thank you.

YourFriendMarvin.4127:

So I got a 72 hour suspension for an unacceptable name, and I didn’t even get an option to name change it. I had the name, “I Spread A I D S” for my necromancer. The funny thing is that I got disconnected from a solo queue tourney game in PvP which resulted in a 4v5 for my team. I know that name is appropriate, but A I D S could be anything. Can I get a chance to get a name change, because a 72 Hour suspension seems too severe. I see a bunch of other names that haven’t been reported which are worse than mine. Also if you’re gonna disconnect people from a game, do it after the tourney match.

Edit: I submitted a ticket, but I wanted to post here as well. Also here is my ticket number #130826-002448

First, you have a horribly offensive name back in April. That was your warning.

Second, the name you chose this time is again, very offensive. Do you really think people want to see that name, people who may have a friend or loved one who suffers or died from that disease? Our players come from all walks of life — genders, cultures, ages — and we ask that you use sensitivity in your name choices, if not a little sense!

Third, never, ever submit a ticket and post immediately in the forums. That’s rude, it takes time, it doesn’t give support time to answer the issue that you submitted in the ticket, and it is therefore utterly pointless. If you’re hoping to get public support for your cause, obviously, you didn’t.

Fourth, if you see a bad name, report it. Don’t use it as an excuse “Well, mine’s not so bad if his is worse!”

Fifth, the filter is not intended as a license to offend.

Raine.1394:

I’m very happy to see that Anet continues to take player conduct seriously. And, the in-game culture is the better for it. We really have no way to know the details of any given case and that is why processing this publicly serves no purpose. If you have a problem with the suspension take it up with Anet as they know why they suspended you.

Thank you, calm voice of reason.

Uhhh… guys. This is about the sweetest post of the month, and I really appreciate the kind words. But I think there’s a “no dev call-out” rule, so I’ll just do a quite response and lock this so no one worries about it running off the rails.

The question about repeating information or advice is easily answered, I think, because if I do need to repeat myself a lot, I know that for the person to whom I’m responding, that is the first time he or she has asked the question. So that person deserves my respect and my courtesy. (Even if I’ve said it a gazillion times before.) It’s part the words I live by: “On the other side of the monitor is another human being.”

But if you’re messing with the game, if you’re antagonizing the community, if you’re making other players uncomfortable with your words or your offensive behavior, if you’re scamming/cheating/exploiting, and if you play the " I have no idea why I was blocked" or the “Customer Support messed up” game, I’m sort of obliged to set the record straight. In a ladylike manner, of course. lol

So you defend using the “F” word, repeatedly, as A-ok, no worries, perfectly fine in a game that serves players as young as 12, and people from all over the world, many cultures, ages, and genders?

We don’t care what someone else said to you in the context of your appropriate suspension. He or she will be dealt with appropriately. As you were.

You’ve had four blocks on the account. Two for offensive names; two for offensive language. I’d suggest you get on board with the expectations or your account will be terminated.

It’s sad to open your Guild Wars 2 Forum account and see more than 1,430 private messages. And it’s doubly sad to know that in order to focus on the forums as a whole — with the related benefits that help all players — answering those PMs is simply impossible.

Please do not send a PM to:

• Ask me for a personal review of your ticket. If you need help, post about it in the forums, Consider using the Tickets for Review thread, because posting immediately after creating a ticket is pointless — we must allow the agents time to resolve your issue.
• Ping me to respond to your thread. If it’s in the forum, and if I can respond to it, I will. Note that I primarily focus on game account issues.
• Ask me to point out your thread to the devs, or expedite a review of your suggestion or feedback.
• Report a bug.
• Report an exploit. Send an email for exploits to Exploits@Arena.Net (to keep critical info off the forums).
• Protest a Support decision.
• Give an opinion on a game change.
• Argue about comments in a locked thread.
• Request special services, such as a Display Name change that already has been declined by Support.
• Ask about a third-party program. Review Our Policy Statement for the current policy.
• Report a phishing mail. Review the A Note About Phishing thread and report in the Email from ArenaNet thread.
• Report other things that can and should be reported directly to Support, including scamming, harassment, and other breaches of the Rules of Conduct and the User Agreement. For some issues, such as offensive language, you can report from within the game.

The forums are a wonderful place, and we can, will, and do respond to as many posts as possible on pretty much a daily basis. PMing isn’t the right way to get help. If you have an account issue, submit a ticket. (Click “Support” at the top of these page, and then “Submit a request” to get started on a ticket.)

If you want to follow up on an existing ticket, you must give the team time to analyze the issue and response. If you still need help after three days, post in the Tickets for Review Thread.

If I ask for you to PM me with information that is not safe to post on a forum (never your password, but perhaps the user name or other info that helps me identify the account) I will look for your response. But these situations are very rare.

Lastly, everyone appreciates a friendly note or a warm greeting. But please keep forum business on the forums, so that everyone benefits from the information provided.

Thanks for understanding!

JinAtonic.2781:

Are you serious??

Yes, we are.

Your account was terminated for using a third-party cheat program. Repeatedly. Your account was not hacked — we check for that. The account termination will not be reversed.

Review complete.

Ebi.8561:

You’re all newbs, after consulting a GW2 team member, i have had my ban lifted, due to their evidence was not clear enough to ban someone on constitutional rights.
Win.

For the record: You have never had a suspension or termination lifted in Guild Wars 2. And we do not reinstate for “constitutional rights.” U.S. Constitution Amendment #1 refers to right to free speech and places restrictions on the government in relation to preventing free speech. It does not guarantee anyone the right to “free speech” on a private game server.

Ebi.8561:

Are you serious?
I just got logged out, because i might have said the F word a bit too much, and banned for 167 hours? What the kitten?
What kind of system are you guys running, in NORMAL games, you get muted for 24/48 hours for saying the f word or something offensive, but being BANNED FOR 7 DAYS IS ABSOLOUTELY RIDICULOUS.

Im a pottymouth, and im reframing from my cursing on this post, you cant ban people because of their nature and their potty mouth, atleast send them a warning if people are getting offended.
what you’re saying is 1 person out of the thousands on that server is offended by some of my language, okay lets ban him for 7 days.
That’s stupid! that is so stupid!!
You have no idea!

I’ve spent alot of money on this game, gem store etc and you repay me with a 7 day ban for a few words said, not even directed at anyone?

Go look at what i said, post it here, and let the community decide, myself as a hardcore player that plays nearly 6-7 hours a day because i dont have a life and i love this game am absoloutely outraged.

You must see this from our point, that’s 7 Dailys, that’s 7 transmution stones, 7 jugalugs of karma?
Do that math. Im trying to farm for karma, and you guys arent friggin helping!

ANYWAYS BACK TO THE TOPIC

This is unfair. Please read over this and post your replies… i know alot of people are kitten ed off for being banned for swearing.

You were suspended for two weeks, because you were suspended a couple of weeks ago for very offensive language. There is an escalating system for time-outs based on both recent and full-time account history.

Last time you were suspended for crude sexual references of a very offensive nature. This time, you were suspended for hate speech. Read the Rules of Conduct and the UA. You can’t continue using offensive sexual references (and I don’t mean an occasional F-bomb) or insulting TWO different races in a single sentence indefinitely. If you continue down that path, your account will be terminated.

So think before writing things in chat. And serve your suspension, because it will not be lifted or reduced given the nature of your comments and your account history. Because yes, we can and will ban the habitual “pottymouth” (as you call yourself) for the good of the game as a whole.

Have you recently received an email that purports to come from ArenaNet, saying that “we” have discovered you are attempting to sell your game account? You may have heard about this, it’s the one that threatens dire consequences if you don’t follow the instructions, which include clicking a suspicious link. Here’s some information about this:

This is a phishing attempt. Do NOT click on or visit any links provided in these emails.

In addition:

• Never give anyone else your account name or password.
• Never use your account name and password on any website except for our official sites at http://www.guildwars2.com (which includes our official forums: https://forum-en.gw2archive.eu/forum) and http://www.ncsoft.com.
• Don’t trust the way a site looks, because fraudulent websites copy the look and feel of our websites.
• For the greatest level of security, type a desired URL or copy and paste it into your browser rather than clicking a link. (Another tip: Mouse over a provided link and see that where you’re going is where the link says you’re going. If you see www.guildwar2.com and mouseover to see www.verybadsitethatwillstealyouraccount.com, you have a fairly good indication that someone is up to no good. )
• Use reputable anti-virus software at all times to add another layer of protection.

If you entered any of your account information on the suspicious website, please contact our Support Team (use “Ask a Question” on that page) so that we can take steps to prevent damage to your account. If you have not entered any information on the site, no further action is required (other than deleting the email).

You used an exploit in the game. The evidence in irrefutable. The only error that was made was in giving a lengthy suspension instead of terminating the account. That has been or will be taken care of today.

First, you were suspended not just this week, but in November, December, and twice in March.

You demand details. Here you go:

• You chose a name disallowed by the Naming Policy.
• You used offensive language. Multiple times.
• You posted a link to an pornography website.
• You propositioned players asking for things not discussed in polite conversation.

You were reported multiple times, and were suspended — not for “no reason” or for one of “the smallest reasons” — but because you deserved it.

There’s your mature, professional, and competent response. Now, consider the suspensions and the reasons for them (which I believe you well knew before demanding details). Reconsider your in-game (and on-forum) behavior. And conduct yourself more prudently in the future.

I just read what you said in chat, and it disgusts me and every other member of the team. (And I have news: It’s hardly “mild” language.) The word filter did not catch it; having it reported and acted upon was for the betterment of the game.

The filter is not intended to serve as a “License to Swear” (or “Permission to Offend”) for users who choose to use offensive language. It is presented to afford some protection against offensive language, but we still uphold the stated rules regarding chat.

I like this analogy that a player posted a few months ago:

“Cursing in public chat channels is like cursing at an Olive Garden. You’ll get kicked out if someone complains. “Their kids could cover their ears” is not a valid excuse. Guild chat is more like a backyard BBQ. Swear and drink all you like — it’s your party. Threaten someone, though, and that’s still assault. Yes, I know we’re adults and hear plenty of bad things. It wouldn’t hurt to act like one every once in a while."

Show more restraint and all will be well. Err again and you will be suspended for a much longer length of time. Err repeatedly and your account is subject to termination.

Use good judgement — it’s really that simple.

Izuvac.5713:

can i please use my every mmo game nick, P O R N O, please, i got ban on 3 day, and i wrote to support, noone ansverd and i made one, please let me use that nickname, all my friends know me with that name, please. and btw, now porno is not bad word, it is one of film arts in normal world, same as action or horor movie

No.