Guild Wars 2

Glad to hear, Sicarius. Do not hesitate to send a ticket to Customer Support if this issue happens again. Thanks!!

We are glad to hear that you got it, cRyan.
And thanks for your collaboration, Burno.

As the problem has been solved, we proceed to close the thread.

Hello there.

just a quick message to let you know that this issue has been passed on to the team so they are aware of this and working on it. We understand that it is kind of hard to report in such circumstances but we would encourage you to keep trying, if you see some more. You can also make a screenshot and send it along with a report to Customer Support through the ticketing system.

Thanks for your reports and patience!!!

Hello there.

Funset, this has been repeatedly suggested (go and have a look to the Suggestions or the Dungeons subforums); in the meantime you can use the link Stiv provides.

We proceed to close the thread.
Thanks for your understanding.

Hello there.

We are encouraging the players who suspect to have seen cases of exploits or cheats to report those players through the in-game tools (there´s no “hacking” tab but you can select “botting” for the moment); or better, you can send a report (screenshots are welcome) to the following email address: exploits@arena. and the question will be studied by the security team.

Opening threads like this in the forums does not really help.
Thanks for your reports!

Hello there, Bluestone.

Of course, this makes a lot of sense and will be forwarded to the forum team today. Thanks for bringing this to our attention.

Hello there.

Windmist, as Bluestone correctly states, you need to issue a ticket with support. This thread will provide you with more information about what to write in the ticket. If the answer does not arrive in three days, please, proceed to post your reference number in the following one.

Thanks!

Hello Yanzman.

Well, we are already offering what you are asking for, in the Trading Post. We have a Self-Style Hair Kit for 250 gems and a Total Makeover Kit for 350 gems, which can be used to change the core visual characteristics for any of your characters. However, bear in mind that a name change is not offered yet.

Have fun!

Hello everybody.

The best way of reporting this kind of issues is by email: you just need to send a report (of course, it would be much better if you could attach pictures or even videos or links to videos) to the following email address: exploits@arena.net. This is nowadays the best manner you can help the security team.

Thanks for all your reports!

Hello there.

Bluestone is right, Hakkai: just proceed to issue a ticket, providing them with the details of your account and specifying your old and your new email account.

Hello there.

Shiren, this suggestion has been already brought to the dev team. For the moment, we are encouraging all the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Many thanks for your cooperation.

Hello xCrusadentx,

will forward this to the team today. Thanks.

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report (with the link to the video, in this case) to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Hello to everyone.

Thanks for posting. However, we will proceed to close this thread: if you use the searching tool that our forums offer, you can find other open threads in this particular section, Gw2 discussion, where you can read and get an idea of what the people are thinking about the game in its multiple facets. We encourage you to use this searching tool before creating new threads.

Thanks for your understanding.

Hello Wakwazu.

We are glad to hear it. See you around in Tyria!

Hello there.

As already pointed out, there is an existing thread in the Game Bugs subsection, here. Please, do not hesitate to contribute there. The team is aware of this already and working on it.

We proceed to close the thread.
Thanks!

Since the question was been quickly solved, we proceed to close the thread.

Hello everyone.

Glad to hear about it. Do not hesitate to let us know should you encounter another situation like this in the future. Thanks!!

Hello there OrinX.

Threads created for the sake of complaining about a specific player do more harm than good and therefore, we will proceed to close yours. Remember that you can always issue a ticket to Customer Support (better with screenshots, of course) to denounce disrespectful/harassing attitudes in this kind of situations.

Thanks.

Hello Lucifer.

The dev team is working on the bugs that the community is still facing when playing GW2. We know that they are disturbing, we know that they represent a problem for your gaming experience but rest assured that we are working on them. Therefore, we ask for your patience as we keep on dealing with each of these issues.

Opening threads like this do not really speed up the process. Whenever you find a bug that disturbs you, you are more than welcome to report it through the in-game tools or post it in the Game Bugs subforum.

Thanks for your patience and understanding.

And therefore, we proceed to close this thread.

Hi Harmadda.

We are encouraging the players that see episodes of hacking/exploiting to send a report (with vids and/or screenshots) to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

We proceed to close the thread.
Thanks.

Hello everyone.

Thanks for your collaboration. As the problem seems to have been solved, we proceed to close the thread. Thanks again!

Hello Frans.

I will forward this incidence to the forum team and leave the thread open, should you or any other users encounter a similar problem again. Do not hesitate to post again then.

Thanks!

Hello there, Frans.

We are aware of that and we do normally proceed to remove the thread manually in that case. I will forward this as a suggestion to the forum team.

Thanks.

Hello there.

If you thing this confirmation pop-up is a feature that should be implemented, please, do not hesitate to open a thread about it in the Suggestions subforum (I will pass on the idea to the dev team in any case). Once you move to another server, you need to wait seven days in order to jump back, I am afraid.

Hello there, Alex.

You can try and contact Customer Support with a ticket and explain them this incidence although do not build your hopes up: it is quite unlikely that they will proceed to return those gems.

Hello there.

Vrothgarion, account sharing is not really allowed in Guild Wars 2. You can try and contact Customer Support, here, although do not build your hopes up about avoiding those 72 hours.

Hello everyone-

Ghostrider, as Leapfrog and Paken Kai point out, rest assured that all the races have the same basic speed in Guild Wars 2. You may perceive your Norn to be actually slower but it is only that, a perception.

We proceed to close the thread.

Hello everybody.

Ezraqfernandez, you can always report them through the in-game reporting tools, as this is the most effectively way of helping us with this.

Thanks for the continued reports and everyone’s patience.
It’s greatly appreciated!

And as the question has been answered, we proceed to close the thread.
Thanks for your collaboration.

The we proceed to close this one.

Hello Oloap.

You may want to check the following thread in order to find groups. Also, this issue has come repeatedly in the forums (check the Suggestions subforum, for instance, or this Dungeons one) so I will proceed to close yours and encourage you to use our search engine.

Thanks for your understanding.

Perfect, since the question has been solved we proceed to close the thread.
Thanks for your contributions.

Hello everybody.

ZaxanRazor, you will not be banned for this.

Perfect, we are glad to hear that, Hundreds.
Thanks, Dipnlink, for the answer. We proceed to close the thread.

Hello everyone.

As Cogbyrn has suggested, please do not derail the thread here at hand into something different. This kind of issues can be explained through private channels.

Thanks!

We are glad to hear it, Medusa.
Thanks for all your contributions! Since the question has been solved, we proceed to close the thread. Thanks!

Hello everyone.

Yes, this issue has been already reported in the Game Bugs subforum and the team is looking into it.
We proceed to close the thread now.

Hello there.

Welcome to Guild Wars 2, Littlegraysheep! And to the official forums.

As KerrMD has pointed out, all transfers are free at the moment but you can only move once per week. Whenever we introduce changes about this, you will be all informed through the official channels .

Hi everybody.

We are encouraging the players that see possible episodes of hacking to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team. Posting here in the forums does not really help us.

The thread will be now closed.
Thanks!

Perfect, since the question has been resolved, we proceed to close the thread.
Thanks to all for your contributions!

Hello Gluttony.

Thank you very much for your complete feedback, which will be passed on to the team.

Peter,

this is a known issue and the team is on it. Please check the following thread, in the Game Bugs subforum.

Thanks.

Hello there.

Since the question has been answered, we proceed to close the thread. Thanks for your collaboration!

Hello there, Rhoto.

You can just paste the link of the youtube video you want to show us in the body text and will appear automatically when you publish your post.

Hello Aragiel.

Thanks for reporting! We know what you are mentioning here, as we have seen it sometimes in the forums. I will forward your message too to the team today.

Hello everybody.

Just a little reminder to let you know that we allow the inevitable (and healthy) competitiveness that comes with each WvW encounter but what we do not tolerate is personal and negative accusations that normally tend to derail a thread created with another purpose.

Please, stay on topic and keep the rudeness to the minimum or we will proceed to close it.

Thanks for your collaboration.

Hello everyone.

Othayuni, we encourage you to have a look around the subforum to grasp the most relevant issues that are being discussed by the community around the figure of the Ranger.

We proceed to close the thread now.
Thanks.