Guild Wars 2

Hello Blude.

Yes, we are aware of that and have passed the information to the forum team already.
Thanks for reporting.

Perfect, then we proceed to close the thread.
Thanks, Lavra, for your quick answer!!

Hello Zastari.

The forums are not the best place for this. We encourage you to send tickets to Customer Support with your screenshots, as this helps us more effectively.

Thanks!

Hello there.

Perfect, since it seems that the question has been solved, we proceed to close the thread. Thanks for your answer, Garambola!

Hello everyone.

Loopy Larry, if you already reported them through the in-game reporting tools then there is no need to post such an image and information in the forums as this does not really help. Quite the contrary.

However, I will proceed today to send your concerns to the team as they are shared with a great number of players.
Thanks.

Hey there, LightningLockey,

are you still experiencing this problem?

Hello everyone.

Nimrod, this has already been reported to the team.
We proceed to close the thread now. Thanks for posting!

Hello there.

Thanks for your reports. Since the link is working now, we proceed to close the thread. Remember to let us know about other bugs or problems you encounter in the official webpage and the forums as this helps us to fix the issues quickly.

Hello there,

thanks for posting!
This has been already proposed and I will forward it to the team today again.

Hello to everyone.

Since the problem seems to have been solved, we proceed to close the thread.
Thanks for your contributions!

Hello there.

Deria, please also check the following thread about this. The whole thing will start at 12pm PST.

It already went live!! http://www.reddit.com/r/Guildwars2/comments/13tuac/im_the_studio_design_director_on_guild_wars_2_ama/

Hello everyone.

Than you very much for your answers. Since the questions have been solved, we proceed to close the thread.

Perfect, since the question has been answered, we proceed to close the thread.
Thanks, Vilidius.

Perfect, as it seems that the problem has been clarified, we proceed to close the thread.

Hello everyone.

Please, do not forget to use the searching tool before posting in the forums as this particular issue has been already suggested. Check the following thread, for example.

Thanks!

Hello there.

Please, feel free to report this case to our Customer Support team through the ticketing system.

Thanks!

Hello there.

Please do not post links to game hacks and/or exploits. Public posts containing this information do more harm than good. If you would like to report an exploit, or game hacking, please email exploits@arena.net and the issue will be looked into by the security team.

Thanks.

Hello there.

As it has been already said, we are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team. Posting in the forums does not really help.

And please, remember not to use misleading titles: a server cannot be blamed for the action of particular players.

Thanks.

Hello everyone.

Thanks for your contribution. However we proceed to close the thread now and redirect you to the already existing one, here. Making multiple threads with almost the same content in different subforums is not allowed as this is not fair to other members.

Thanks for your understanding.

Hello everybody.

Red Falcon, do not forget to check the thread that Major Melchett is linking as the combo is explained thoroughly there. We proceed to close this one.

Thanks.

Hello everyone.

Since the question has been answered, we proceed to close the thread.
Thanks for your contributions!

Hello there.

Ramchip, we understand that the guesting feature is very practical and you all are looking forward to it. However, we cannot provide you with an ETA at this moment. Rest assured that it will arrive in due time and you all will be properly informed through the official channels.

Thank you very much for your patience.

Hello everybody.

Thanks for your contributions. As the question has been answered, we proceed to close the thread. Thanks!!

Hello there Gutling,

yes, reporting in-game is enough but you can also send screenshots to Customer Support. Both ways help the security team.

Thanks for your reports!

Hello Selve.

You need to send a ticket to Customer Support (click here), explaining them this problem and providing them with as much information as possible about your account to show that you are effectively the owner of it (characters created, serial code, email address liked to it, etc). Follow this guide so you know exactly what to put.

They will help you to establish a new password, if necessary.

Hello there.

Yes, you can report people who display such an attitude to our Customer Support team using the in-game ticketing system. You need to provide as many details as possible, just as Lucas points out.

Bear in mind that like we don’t permanently ban anyone on the forums for first time offenses, the same goes in-game. The more you report, the better the game world will be.

Thanks!

Hello there.

NewCreator, we encourage you to search with the searching tool before posting. This subforum has already seen some threads going around this issue (check, for example, this link). Therefore we will proceed to close this one.

Thanks for your understanding.

Hello Runoff.

We understand that it is a very attractive and practical feature and rest assured that it will be implemented in due time. But we cannot provide an ETA at this point. You will be in any case updated through the official channels.

Thanks for your patience.

Hello everyone.

Mell, since you have already an open thread about this issue in the Engineer subforum, this one in Players helping players does not really add anything else and therefore, we proceed to close it. Thanks for your understanding.

Hello there.

Halagaz, as the other players have correctly stated it is impossible to party with people from North-America if you are in a European server. If you have friends in another server and want to party with them the only thing you can do is to transfer there.

Thanks to all of you for your contributions.

Hello there.

Candlecan, both issues have been already reported and the team is aware of them and working to get a fix. We understand that it can be frustrating to play while these issues are still there, affecting your gaming experience, but we ask you for a little bit more of patience till the fix arrives.

If you want to contribute to any of the open threads in the Game Bugs subforum, feel free to do it. We proceed now to close this thread.

Thanks for your patience and understanding.

Hello there.

Cappadocia, thank you for your feedback. To the rest, thank you for your contributions.

Hello Neandramathal.

We are sorry to hear about this situation but the forums are not the best place to let us know about this; Customer Support is. Even if you have not found anything missing from your account, you should file a ticket and provide them with all the details of this incidence. You should also proceed to change your password and use one that you have never used before.

We proceed now to close this thread.
Thanks for your understanding.

Hello there.

Rambodacious, we encourage you to open a ticket with Customer Support, if you have not done it yet, and describe there your incidence and problem. The more details you provide about your accounts, the better they will help you.

We proceed now to close this thread.
Thanks for your understanding.

Perfect, as the questions have been answered, we proceed to close the thread.
Thanks for your contributions!

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thank you very much.

Hello there.

Since this question has been correctly answered by Demarc, we proceed to close the thread. Thanks!

Hello everyone.

Thrym, this happens more often than you could probably imagine.
As the question is solved, we proceed to close the thread.

Hello Likens.

We are sorry to hear about your situation. You can contact Customer Support through a ticket, if you have not done it already, as they are the ones you always need to contact in this kind of situations. They won´t probably restore what you lost while the hacking took place though as they do not have the tools for that at the moment.

Please, remember that we have two systems of authentication (mail and mobile) that you can use to gain extra security. We also recommend you to change the password to a unique one not used before.

Thanks.

Hello everyone.

FrostSpectre, we understand that in these situations and with these particular bots the reporting is more difficult then but we encourage you to keep reporting them as much as you can, through the in-game tools. Alternatively you can also send screenshots to Customer Support.

We will forward this to the team today.
Thanks!

Hello RaZaC.

You can send as many private messages as you want but you can only store up to 100 total PMs in your in-box.

Hey there,

just a quick message to let you know that I have merged several threads that were informing us of this little bug. Thanks for letting us know!

Hello there, Hannusch.

You can send a question to Customer Support. However, and following our policy on Third-Party Programs pointed out by Loli Ruri, we encourage you not to use that kind of macroing features on Guild Wars 2 since it offers some advantages to you that other players without it do not enjoy.

Thanks!

Hello everyone.

As the question seems to have been solved, we proceed to close the thread.
Thanks for your contributions!

Hello everyone.

This has been repeatedly proposed by the community and the team is working on it (no ETA at the moment though although we will keep you updated). In the meantime, there is a workaround proposed by a user in the following thread.

We proceed to close this thread now.
Thanks for your understanding.

Hello there,

Spyder Arachnid is right, Joseph. Those objects do not have any use after the event.
We close the thread now.

Thanks!

Hello there.

Slic, Customer Support does not currently make this kind of refunds. Although unfortunate, you made the purchase of that Mystic Pistol by yourself and it was not due to any internal bug or error. In that respect, a great deal of users are suggesting already in the Suggestions subforum the implementation of a confirmation pop-up that should fix this kind of issues.

Also, if you have already a ticket open you should wait till the resolution of it before coming to post on the forums. We understand that you want the attention that it is due to your problem but this is not fair for the other players that are waiting. If your ticket goes unanswered for three days, then proceed to post it here.

Thanks for your understanding.

Hello Diablo el dementa,

we have archived the Lost Shores subforum as the event is over and therefore, no user can post inside of it any more. However, there are still discussions in the Gw2 discussion subforum so please feel free to contribute there.

Hello Anteros.

Thanks for your feedback, which will be passed on to the team. In the subforum Game Bugs you can find more reports of bugs that are being discussed at the moment; feel free to contribute to those threads should you see it fit, as this helps the team to find quickly errors that can be fixed.

We proceed to close the thread now.
Thanks for your understanding.

Hello there.

Just a quick message to let you know that I have proceed to merge three threads that were discussing the issue with the links at the same time.

Thanks for letting us know.