Guild Wars 2

Hello Pathos.

Zaken is right. You should write a ticket explaining with as many details as possible the origin and description of your incidence so they can effectively help you.

We proceed now to close the thread.
Thanks.

Hello Milamber,

the two systems of authentication that we are providing are enough to secure your account; you are not in the need of any external thing. Another way of adding extra security is by changing your password regularly.

Hello everyone.

Thanks for the feedback, which will be passed on to the team.

Hello.

As there is another thread opened and the dev team is looking into the issue, we will proceed to close this one.

Thanks for reporting and for your understanding!

Xo Wayne,

we are very glad to hear that. And thanks for sharing! Hopefully this helps other players in the same situation.

Hello Paradox.

Working as intended.

Hello there, Intigo.

You can still report people of hacking sending reports (better with screenshots) to Customer Support, where they will be looked into by the security team. Thanks!

Perfect, as the original question has been solved, we proceed to close the thread.

Hello everyone.

As this thread has three correct answers, we will proceed to close it. We will keep you properly informed, should the feature arrive.

Hello everyone.

Dexter, if you were not botting then rest assured that Customer Support will proceed to give back to you your account. However, posting here in the forums does not speed up the process unless you have been waiting for an answer more than three days: then you can proceed to write your incidence number here.

This thread will now be closed.
Thanks for your patience and understanding.

Hello Farer.

Thanks for reporting. There are multiple threads in this subforum going about the issue with the bugged doors; the team has acknowledged them and are working to fix them. You can keep on reporting these scenarios through the in-game reporting tools.

Thanks for your patience!

Hello Powercore.

That is easy, you only need to write a ticket to Customer Support indicating that you want to change the email associated to your account. Provide them with the old and the new one.

Hello PePox.

Thanks for your feedback. You can formulate your suggestions for improvement of the PvP in the Suggestions subforum.

Hello everybody.

Shiren, thanks for your feedback and suggestion, which will be passed on to the team. A great number of players have already suggested in the subforum Suggestions the implementation of a confirmation pop-up.

This thread will be closed now.
Thanks for your understanding.

Hello Albrizz,

thanks for your feedback, which will be passed on to the team.

Staticstorm,

we are sorry to hear that; we understand that the wait can be quite frustrating. When was the last time you sent a ticket to Customer Support about this? They are the ones who will help resolving this incidence. If you have been waiting more than three days, then proceed to post your incidence number in the following thread.

Thanks and sorry for the inconveniences.

Hello Fashion Palace Hall,

we understand that you are angry but posting here in the forums does not really speed up the process. These incidences should be done and resolved through Customer Support.

When was that ticket sent? If you have been waiting more than three days, please, post your reference number and a little description in the following thread, where it will be looked into.

Thanks and sorry for the inconveniences.

Hello to everyone.

As Gaile Gray has stated in other threads, the processes we manually use in order to detect bots or check botting reports will restore your account once we see it did not do any botting activity. We apologize for this situation and remind you that the best way to return to Tyria is through the ticketing system.

Thanks and sorry for the inconveniences.

Hello everyone.

As Gaile Gray has repeatedly announced in other threads, all those players who were not botting will see their accounts restored.

If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Again, we ask for your patience in this respect and rest assured that your incidence will be looked into and resolved.

Thank you very much.

Nice to hear!

Please, do not hesitate to post again in the forums or send a ticket to Customer Support should you encounter more problems like this one.

Hello everyone.

This thread has derailed into a great deal of negativism and poor display of sportsmanship, which is overall counter-productive for the spirit we want for WvW and therefore it will be now closed. Remember that we are all on the same boat and we are here to have fun so personal and rude comments will not be accepted.

Thanks for your understanding.

Hello everybody.

Saika, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post. This is the procedure you should follow to resolve the situation.

Thanks!
We will now close the thread.

Hello WhisperedInsanity,

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post. This is the procedure you should follow to resolve the situation.

Thanks!

Hello EdhaN.

Currently Customer Support is unable to proceed with this kind of refunds as they do not have the tools to do so. Besides, most of the times, these accidents are personal slips of the player rather than an internal bug or error. In this respect, some users have been already suggesting the implementation of a confirmation popup, which could be indeed a good solution.

Hopefully this helps.

Hello Zoid.

Yes, there are other players like you who accidentally bought items that they did not need. In these cases, I am afraid, Customer Support does not do refunds as the purchase was the player´s mistake and not something created or cause by a bug or internal error. In this respect, some players have already suggested a confirmation popup system when purchasing in the Suggestion subforum.

we proceed now to close the thread.
Thanks for your understanding.

Hello everyone.

Thanks for all your contributions in this topic.

In the future we will implement the guesting feature, which will speed up of course the on-line meetings between you and your friends scattered in different servers. We will keep you updated about this through the official channels.

We have proceed to merge the threads as it is easier to have just one where all your feedback is located rather than having different ones scattered all over the forums.

Hi there, Bacon.

I am afraid that the team does contemplate different possibilities and new features for the future but this one is not among those. So maybe it would make more sense to just try with a Charr and discover in the process the attractive of the Charr world .

Hello there, CihandaR.

Well, what you can just do, if you have that much to write, is to continue writing your next post after the starting one; this is what a lot of users in these forums do and it just works fine.

Nevertheless, I will pass on the feedback you provide to the team.

Thanks for posting!

Hello everyone.

Sorry for not answering before! We will proceed to move the thread to Tech Support since it fits better there than in the Audio discussion and also will forward the new feedback to the team; they are aware of this problem. Thanks for posting!

As the question has been solved, we proceed to close the thread.

Hello there, Viz.

Some players are experiencing this problem, which is known inside the team. Try entering the Chantry of Secrets, in the Bloodtide Coast, south of the entry point from Lions Arch. Some of you need to enter there to get the achievement and Gifts of Exploration. If this does not help you, please, proceed to make a search in the Game Bugs subforum and post in one of the already existing threads.

Thanks!

Hello everybody.

Thanks for letting us know! This information will be passed on to the team.
Thanks again and sorry for the inconveniences.

No problem!
Solved! Now this is the official one.

No need of posting it again, as I will proceed to move it now.

Hello there.

We will pass this information on to the team. Please, keep on reporting if you experience any change in this situation. Thanks!

Hello Florgknight.

No, you are not being unclear and I will forward this feedback to the team.
Thanks for posting!

Hello Myng.

We will pass on this feedback to the team. Normally those little bugs tend to disappear after some minutes or even after refreshing the browser.

Thanks for letting us know.

Saxon, it must have been a kind of bug. Can you post now again without any problem or does the issue persist?

Hello Nev.

We just removed the link you provided as it is not a domain owned by NCsoft; there is currently no web version of the gem store whatsoever. Therefore, we strongly advise you not to go there. Thanks!

Hello Sowin.

Thanks for letting us know, although the forums are not the best place for this kind of report. If you want to help the security team, please, keep on sending in-game reports as it is the most effective way of dealing with this problem.

Thanks!

Perfect, as the question is solved, we proceed to close the thread.

Hello everyone.

Skyph, what Renegadeimp says is right. At the moment it is only allowed to change from server to server once per week. Later on we will implement the feature of guesting.

Hello Videshi.

Thanks for letting us know but the forums are not the best place for this. Using the in-game reporting system and the tickets is the best way of helping us dealing with this problem. Check the following thread for an update about the botting issue.

Thanks!

Hello Marianitten.

Thanks for your concerns. As we have been repeatedly stating, our team is working tirelessly in this botting issue (check this thread for more info) and developing their own internal measures. The best thing players can do at the moment is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hello everyone.

Apart from all the links provided, do not forget to check the following one, with an update about the state of the question. The reporting tools are working and are helping us a great deal.

Thanks for your patience and support!

Hello everyone.

Guesting will be implemented in due time. We will keep you updated about this so you do not worry.

Hello AvivKing.

Thank you for your feedback, which will be passed on to the team. We are taking the botting issue very seriously and the community will see an improvement in this respect during the following weeks.

We will proceed now to close this thread.
Thanks for your understanding.

Hello everyone.

Nice to hear, ElNene. To the rest, thanks for your contributions!
We proceed to close the thread, now that it is solved.

Hello Apostate.

Penatbater is right. Remember that now it is only allowed to change server once per week and the guesting feature will arrive in due time.