Guild Wars 2

Hello everyone.

Indeed we will proceed to close this thread as it has already derailed into something very negative and does not remain constructive any longer.

Thanks for your understanding.

Hello Jayne.

The forums are not the best place for letting us know about this. We are encouraging players that see bots to report them through the in-game reporting tools as this helps effectively our security team. Thank you very much!

Hey everyone.

There is already a merged thread about this issue, here. Please, check it out and keep on discussing the appearance of the poster there.

Thanks!

Hello Jmk.

The best way of dealing with your connectivity problems would be to write a ticket to Customer Support and describe them the exact issues you are facing, along with the error codes. The more information you provide, the better they can help you. If your ticket gets more than three days unresolved, please, post your reference number and problem in the following thread.

Hello everyone.

MyNode, thanks for your feedback, which will be passed on to the team.

Hello everybody.

Emsel, I would ask you to post, if you have not done it yet, your ticket number and a description of the incidence in the following thread, where the issue will be looked into.

Thanks!

Hello everyone.

Thank you very much for your feedback in this respect, which will be passed on to the team. However, this is not the description of an account problem and therefore it will be closed.

Thanks for your understanding!

Hello everyone.

If you are innocent of the charges then Customer Support will restore your account, rest assured of that. You only need to give them a little bit more of time till they deal with your issue.

We proceed to close this thread now.
Thanks!

Hello Yasangma.

You need to write to Customer Support a ticket (follow this link), providing them your error code and as many details as possible. They are the ones who can effectively help you.

Hello everybody.

Customer Support will help your friend with this issue if he sends them a ticket. The waiting time is shorter than before so it should be resolved soon. If not, please, post your ticket number and incidence in the following thread.

We proceed to close this one now.
Thanks!

Hello everybody.

Deutero, we are very sorry to hear that. If you have sent a ticket to Customer Support then you only need to wait for their answer as you did the right thing.

Therefore we proceed to close this thread.
Thanks for your understanding.

Hello everyone.

Thank you very much for your feedback. However, this thread has derailed into something rather negative and disrespectful and remains no longer constructive. Therefore we will proceed to close it. Remember that all points of view are welcome here as long as they are kept civil.

Thanks for you understanding.

Hi Geebuss.

The forums are not the best way of letting us know. The best thing players can actually do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system. Check this thread for more information about the botting issue and what are we doing with it.

Thanks!

Hello GrinReaper,

welcome to the forums and to Tyria!

I hope you enjoy your stay here! Remember to created more specific titles that resume better the content of your messages so the other users can help you better. I will also move your thread to the subforum Players helping players because the question fits better there.

Cheers!

Hi Tanas.

The forums are not the best place for letting us know. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and your patience. It’s greatly appreciated!

Hello everyone.

Please, if you think that some players in WvW are abusing or exploiting, then proceed to send screenshots and a report to the following email address: exploits@arena.net and the issue will be looked by our team. Posting here in the forums does not help whatsoever and it only helps to stir up negativism.

Therefore we will proceed to close this thread.
Thanks for your understanding.

Hello Arcane.

If you have submitted a ticket to Customer Support then you have done the right thing. However, you can still try to purchase gems a little bit later during the day; sometimes transactions do not work for some users because of the total amount of transactions that are taking place at the same time.

We proceed now to close the thread.
Thanks for your patience and understanding.

Perfect, as it seems that the question has been answered, we proceed to close the thread.

Hello Uthar.

Thank you very much for your feedback, which will be passed on the team. Rest assured that the team is working hard on this and you will see an improvement during the next following weeks. Check the latest information about the issue by Colin Johanson, here.

Thanks.

Hello everyone.

Please, if you think that some players in WvW are abusing or exploiting, then proceed to send screenshots and a report to the following email address: exploits@arena.net and the issue will be looked by our team. Posting here in the forums does not help whatsoever and it only helps to stir up negativism.

Therefore we will proceed to close this thread.
Thanks for your understanding.

Hello Ciso.

The forums are not the best place for letting us know about this. The best way of helping the security team is by reporting all those bots through the in-game reporting tools. Do not forget to check this thread for an update about the issue.

Thanks.

Hello everyone.

Thank you very much for all your contributions and feedback. As Colin Johanson already stated here, we are very committed to fight botts and you will see a great improvement in the next weeks concerning this issue.

Thanks for the continued reports and everyone’s patience.

Hello everyone.

The thread has been locked due to the fact that these official forums are English-speaking ones. Please, do write your posts in that language from now on.

Hello there.

We’re not able to change display names at this time. If this becomes an option in the future, we’ll be sure to let you know.

Hello Adam.

We are sorry to hear that but at the moment the only thing your friend can do is try to join Desolation whenever the flow of players is not so high. Remember that server changes are allowed only once per week. The guesting feature will arrive in due time.

Hello Bloodbird.

From the forum we cannot unfortunately transfer you back not restore your items. You need to write a ticket to Customer Support, detailing your situation. This will help to fix the persisting problem.

We will proceed now to close this thread.
Thanks for your patience and sorry for the inconveniences.

Hi there, Doug.

We are very glad to hear that you are enjoying the world of Tyria.
Greetings!

Hello everyone.

This suits better the Tech Support subforum, yes, and consequently will be moved there.

Hello Anhellbro.

Cheaters and hackers you can always report through the in-game reporting tools (choosing Booting as a reason for report). Alternatively you can send screenshots and reports about exploits to the following email address: exploits@arena.net. However, we would rather like to have the forums free from public denounces as the fastest way of helping the security team is following the fore-mentioned steps.

Thanks!

Hello everybody.

Sorry to hear that, Zeke! Slark and Zaken are right: now the world transfers are only limited to one per week so you need to wait. In the future, however, the option of guesting will be implemented and you will be able to play with all your friends, even if they are in different servers.

As the question has been answered, we proceed to close the thread.

Thanks, Mif, nice tip!!

We are working on it, though, so the feature should soon be again there and without any problems.

Hey everyone.

Please, check this other thread as the issue is being discussed by a bigger number of players. Thanks!

Hi everyone.

We will proceed to close the thread since the bug is being discussed in another bigger thread, already pointed out by the user Lookitsandrea. You can help the dev team more effectively by posting there.

Thanks.

Hello everyone.

Thank you very much for your feedback, which will be passed on to the team.

Hi.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks.

Hello everyone.

As this thread has derailed into a personal exchange between two users, rather off-topic during the last posts, we will proceed to close it.

Thanks to all of you for your contributions.

Hello Zedaso.

This is an issue that you have to report to Customer Support through the ticketing system.They are the only ones who can help you with this incidence. In any case, I take note of it and proceed to forward it to the team.

Thanks.

Hello AliceKaye.

The ability of purchasing all those Halloween items will be gone, yes, but of course players will still be able to use what they bought any time. Also, you will be able to get them from other players in the TP. The rabbit ears and aviator caps will not go away since they are not Halloween items.

Hope this answers your question.

Perfect, then we proceed to close the thread since the doubt seems to have been solved.

Hello Striftoe.

Thank you very much for your feedback, which will be passed on to the team.

Pyrefly, please, check this thread about the same issue. The team is aware of it and working on it.

Thanks.

Chaosmesmer,

sometimes it is a matter of the in-box, that it is full of messages and therefore your purchases do not arrive . On other occasions, the objects arrive with a little bit of delay. We ask you for a little bit of patience in this respect and if you finally do not receive anything in the following hours, proceed to write a ticket to Customer Support.

Thanks.

Hello Smug.

There is no such a “memory function” at the moment and therefore, you cannot replay a personal story instance. You can reformulate your message as a suggestion in the Suggestion subforum, should you feel this needs to be improved.

Hello everyone.

We will forward the info here given to the team. However, the best way to proceed with this is not here, in the forums but rather sending an in-game report or via the ticketing system.

We will proceed to close the thread now.
Thank you for your understanding.

Hello everyone.

Niroy, obiemvy is right. Please, check the following thread for more information.

We proceed to close the thread.
Thanks for your understanding.

Hello everyone.

Morrigan and Nottsgman are right, Romisfh. Using the in-game reporting tools is the best way of helping us.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Perfect, as the question seems to have been answered, we proceed to close the thread. For this kind of questions, the subforum Players helping players seems more fitting.

Welcome to the game, eastlin!

For the moment we will proceed to move your thread to the subforum Players helping Players as it seems more fitting there.

Hello Thero.

At this moment there is a free transfer per week, this is correct, but we are not charging you anything for transferring more than once yet so in your case, you can still change for free. The purchasing of transfers will come in due time, as well as the guesting feature that will enable you to invite friends to your server. We will keep you updated when that moment comes.

Thanks!

Corrected. No, they are not a must and should not be a must in these forums.