Guild Wars 2

Hello everyone.

Thanks for your feedback, which will be passed on to the team. Please, note also that threads created for the sake of complaining are not allowed as they do not invite to constructive discussion and that we accept all forms of feedback as long as they are written in a constructive manner.

Thanks!

Hello everyone.

As stated already, we are not contemplating any race changes at the moment.
Thanks for your concerns.

Perfect! Then we close it right now.

Hello Kneru.

This has already been notified to the team; in any case, we will pass it on again today. Thanks for the report.

Hello everyone.

Glad that you finally got it, Hexs. Remember to keep your messages in low quantities!
We close the thread now.

Hello everyone.

Petition threads are not allowed and are a clear violation of the Code of Conduct and we will close now the thread because of this. You can open a new thread in the Suggestions subforum or start a new discussion about this feature whenever you like but without the petition element.

Thanks!

Hello everyone.

DyslexicDwarf, while we understand that you may need help/advice with this issue, we are closing the thread as it is not really Guild Wars 2 related.

Thanks for your understanding!

Hello everyone.

I would suggest you to look at this official announcement. We prefer to keep accusations outside the match-up threads because normally they incur in character, server or guild assassination (which is against the code of conduct) and they tend to stir up negativity and derailment in those discussions.

This is why all reports should be made either by using the in-game reporting tools or by sending screenshots and descriptions to our Customer Support team or via the following email address: exploits@arena.net. If you do so, those reports are not lost in a match-up thread but they actually arrive to the team, who can look into them.

Hope this explained everything.

Hello everyone.

Thanks for your input and feedback up to this point. As there are effectively other threads about this issue, we will proceed to close this one in order to avoid duplicates. We will also forward this to the team today as we understand this is a very frustrating issue.

Thanks!

Hello everyone.

Threads created for the sake of complaining are not allowed as they do not invite to productive discussion and as such, this one will be closed now. Remember to post your feedback in a more constructive way. Thanks!

Hello everyone.

Thank you very much for your report, which will be passed on to the team. As this bug has been already reported in the Game Bugs subforum, we proceed to close this one in order to avoid duplicates; you can also keep on reporting it with the in-game reporting tools.

Thanks!

Hello everyone.

Since this issue is being discussed already in the fore-mentioned thread, we proceed to close this one in order to avoid duplicates. Please remember that we have a Suggestions subforum in which you can always start your own threads with suggestions about how to improve the game.

Thanks!

Hello everyone.

Oxide, we are aware that there is no hacking/exploiting report tab in the in-game reporting tools so you can always choose scamming/botting as your best options. Another possibility is, as Mrstealth mentions, to send the screenshots to our Customer Support team. We will forward this issue to the team today, in any case.

Thanks for your reports!

Hello everyone.

Rest assured that the team is aware of this particular issue and working on it, assessing the situation thanks to all your reports. We would ask you for a little patience while the devs are on it.

We proceed now to close the thread, since there are already other threads that describe the lag and some latency issues.

dreztina.4820:

I don’t even know how to report these guys. I just do scamming because that seems like the closest one, but that’s not really good enough. There’s no identification so it’s not like I can email support. Screenshotting a speedhacker isn’t going to show much.

Kind of seems like anet would prefer to just pretend they don’t exist.

Dreztina, please, have a look at the following official announcement. We understand that sometimes reporting speed hackers, for instance, is rather hard with the in-game reporting tools at your disposal (in these cases, you can select scamming as reporting tab; we have already sent suggestions to the team to expand the reporting options, in any case) but you can still take screenshots and send them as an attachment to our Customer Support team via the ticket system.

We have a policy of zero tolerance against hackers as they are not playing fair. Therefore, please, we would ask you to keep on reporting them. They may not disappear just after the report you made but rest assured that those reports are arriving to proper hands and being looked into.

Thanks.

Hello everyone.

Rest assured that the team is aware of this particular issue and working on it, assessing the situation thanks to all your reports. We would ask you for a little patience while the devs are on it.

We proceed now to close the thread, since there are already other threads that describe the lag and some latency issues.

Hello everyone.

We thank you for your input/feedback up to this point. However, threads created for the sake of complaining are not allowed as they do not invite to constructive discussion. Because of that we proceed to close this one.

If you have any suggestions you want to make, remember that we have a Suggestions subforum where your threads are very welcome. Thanks.

Hello Ic Dead Ppl.

We understand the concerns expressed here and we will forward them to the team today. However, the correct place for reporting such issues is the bug subforum and therefore, we will proceed to close this thread and encourage you to post there.

Thanks.

Hello Forrae.

We will forward this to the team today (you are also welcome to create your own suggestion thread in the Suggestion subforum). For the time being you can report harassment or other unhelpful attitudes to our Customer Support team via the ticketing system and with a screenshot. Thanks!

Hello Bcd.

There is already a bigger thread on this issue. Please, go and check it here. You can add your own thoughts and feedback about it there. We proceed to close this one in order to avoid duplicates.

Hello GameDevBrian.

Please, go and check our official Third-Party Programs policy, as it will give you an idea of our stances on the matter. I am also quoting from the original Gaile Gray´s post: In the future, we will be working directly with the community to develop app support for Guild Wars 2, so stay tuned for more info!".

Hello Msrmaw.

The team is committed since the very beginning to fight bots. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game reporting tools; or you can also send us your screenshot through the Customer Support ticketing system.

Thanks for the continued reports and your patience. It’s greatly appreciated!

Hello everyone.

Thanks for your contributions up to this point. However, this thread is not really inviting to a constructive discussion and therefore we proceed to delete it; please remember to be respectful to the other users, who may have a different opinion about an issue.

Hello everyone.

Blimm, as already stated, all incidents of in-game harassment should be reported to our Customer Support team using the in-game ticketing system. Just keep in mind that as we don’t permanently ban anyone on the forums for first time offences the same goes in-game. The more inappropriate posts you report, the better the game experience will be.

Thanks!

Hello Sir Robindole.

Please, have a look on this thread. It may help you out.

Hello everyone.

Thanks for helping Radnar out, Aye. We wish you and your girlfriend lots of fun in the guild, Radnar. And we proceed to close the thread as well.

Hello Cesmode.

There is already a big thread about this in the DE subforum, here. Therefore we proceed to close this thread now.

Good luck!

Hello everyone.

These forums are for the discussion and comment of Guild Wars 2 only so we would ask you to keep your feedback about other games outside of these boards. Thank you very much !!

Hello everyone.

Yes, everything posted here is correct. The best way of letting us know about these bots, Icko, is to send screenshots/videos to our Customer Support team. Also, so you can always use the in-game reporting tools for a faster report (however, with some teleporting bots we know it is kind of hard). Either way you choose helps us in this battle against botting.

We proceed to close the thread now.
Thank you very much for your support and reports; they are greatly appreciated!

Hello everyone.

Thanks for all your contributions up to this point. Refunds are something to be discussed with our Customer Support team, via a ticket. We encourage you to send your questions there.

In the meantime, we proceed to close this thread.

Hello Itukaaj.

Thank you very much for your concerns. Rest assured that the team is working on the issues you are mentioning to improve the overall gaming experience.

We close the thread now.
Thanks for your understanding.

Hello everyone.

Since Bananaling and Ari Kagura have pointed out in the right directions, we proceed to close the thread now. We would ask you to use the searching machine of the forums before posting, as some of your questions and/or feedback could have been posted before by other users. Thanks!

Hello Thrice Over.

While we appreciate that you took the time to send us your feedback, “I quit” threads are not allowed on the forums as they are not conducive to creating a friendly community nor do they have room for constructive discussion. As such, this thread has been closed.

Thanks for your understanding.

Hello everyone.

Since the question has been solved, we proceed to close the thread. Thanks for your answer, Palador.

Hello everyone.

Since it seems that Sinhealer got a solution, we proceed to close this thread. Remember that we have a suggestions subforum that you can always use in order to let us know about things that could be improved in the game, according to you. Thanks!!

Hello everyone.

Thanks for that link, Karizee. Mexay, if you want to contribute with your opinion, then proceed to that fore-mentioned thread. We close this one in order to avoid duplicates.

Hello everyone.

Since this thread does not really invite to a meaningful discussion about the game in itself, we proceed to close it. Remember that every player of GW2 is more than welcome to the official forums and that positive and negative feedback is very valuable for us, as long as it is kept in a constructive tone.

Thanks!

Hello everyone.

Thank you very much for your input up to this point. However, “I quit” threads are not allowed on the forums as they are not conducive to creating a friendly community nor do they have room for constructive discussion. As such, this thread has been closed.

Thanks for your understanding.

Hello everyone.

Thank you very much for helping Gele with this. Remember, Gele, that we have a subforum called Players helping players where this kind of questions fit better than in GW2 general discussion. We close now the thread.

Thanks again!

Hello everyone.

Please check the following thread about this issue. We close this one in order to avoid duplicates.

Thanks.

Hello everyone.

Cuthbertus, as Kenmei states, there are already other bigger threads about this issue so I will now close this one and ask you to keep on writing your feedback in this one, for instance.

Thanks!

Hello Renolade.

I would ask you to please go to your in-game inbox and empty it till you have two or three messages left and see if the item arrives. Sometimes you do not receive your purchased items because your inbox is rather full so finding there some space helps. If this is not the case and you do not receive your kit in the next few hours, please contact our Customer Support team.

Thanks!

Hello everyone.

No, currently the total makeover kit does not incorporate the option of changing the name of your characters. Please, bear in mind that we have in this subforum other threads about this issue, check here, and therefore I will be closing this one in order to avoid duplicates.

Thanks for your understanding!

Hello everyone.

Thank you very much for your contributions and input expressed up to this point. However, threads created for the sake of complaining are not allowed as they do not invite to constructive discussion. Please refrain from creating such threads in the future.

We close this one now. Thanks for your understanding.

Hello everyone.

Since there is already a thread in the Game Bugs subforum, please feel free to report it again there so this comes to the first page. We will also forward this to the dev team today.

We also close the thread now.
Thanks for your understanding.

And we proceed to close the thread, since the issue is solved.

Hello everyone.

You may want to check this other thread about the Predator. So we close this one, in order to avoid duplicates.

Hello everyone.

There is a big thread about this in the Game Bugs subforum already. The team is aware of this and still working on it, thanks to all your reports. We now close this thread.

Thanks for your understanding.

No problem, Toby.
We close the thread in 3,2,1…

Hello Pak.

It is indeed a solution that works most of the times. Glad that it did for you as well! Since the issue is solved, we proceed to close the thread.