Guild Wars 2

Hello everyone.

AXeonz, this item is sent always via the in-game mail system in a mail titled “Special Item Delivery”. Maybe you have your in-box full. In this case, I would ask you to delete some messages (till you are left with 2-3, for example) and see if you receive the Mini Rytlock. If you do not receive it then proceed to send a ticket to Customer Support. Thanks!

Hello everyone.

We are sorry to hear of this episode, Wick. If your account was compromised and hacked we are offering a roll-back (once per account). You can check more details about it and how to proceed in the following link. Remember that if your ticket goes for more than three days unanswered, you can always put your reference number in the sticky for old tickets and it will be taken as a priority.

Thanks.

Hello everyone.

Although we are sorry to hear this, Porag, there is not really an opportunity here of reinstating your deleted character. It was an unfortunate event, no question about that, but a personal mistake and not something motivated by an in-game error or bug. Thank you for your understanding.

Hello everyone.

Jandia, as Awwgee correctly states, those mails and even items that did not arrive because of the full inbox will just arrive to you after few hours if you clean it.

Hello Minos.

It is a known bug and they are working on it. Please, check the following thread in Game Bugs. Thanks!

Hello everyone.

Since the OP got the answer to the question, we proceed to close the thread.
Thanks for your input and contributions!

Hello Devine Blades.

We are sorry to hear this. Please contact our Customer Service team for assistance. They’ll be able to answer any questions you have about this and the possible restoration process that your account can experience.

Thanks.

Hello everyone.

Kriknav, thanks for letting us know. Since the case is closed, we proceed to close the thread then.

Hello everyone.

Since the Asuran of Killeraled has gotten his name, we proceed to close the thread. Thanks for your suggestions and input.

Hello everyone.

Glad that the name of Advent works fine on your Asuran Necromancer, SoPringles. Since the name has been given, we proceed to close the thread.

Hello everyone.

Since the question has been already answered, we proceed to close the thread. Thanks for your answers!

Hello Milo.

As Gillius has said, the quaggan backpack is account bound and therefore you cannot send it as a gift to your girlfriend, I am afraid.

Hello everyone.

Thanks for your quick answers. Since the question has been already solved, we proceed to close the thread. Thanks again.

Hello there, Begger.

Yeah, FOTM automatically buffs you to the cap.
We close the thread now.

Hello everyone.

Thanks for all your comprehensive answers. Since the question has been already resolved, we proceed to close the thread. Thanks again!

Hello everyone.

There is already a bigger thread in this same subforum that discuss this issue with the Mystic Clovers, here. So I would ask you to please move there and keep your discussions there, in order to avoid duplicates.

Thank you very much for your understanding!

Hello everyone.

Griefer of Death, well, it certainly looks pointy but it is only because of the way the hair is around it. As Conner say, this is not a game bug whatsoever and therefore we proceed now to close it. Thanks for your understanding.

Hello everyone.

Thanks, Articluna, for pointing in the right direction. Since the problem has been solved and this is not a bug anymore, we proceed to close the thread. Thanks again!

Hello Sostronk.

I am afraid there is not. If you have been waiting more than three days for an answer for your ticket, have you posted your ticket reference number inthe following thread? If not, please do, so Gaile Gray can take it as a priority.

Thanks!

Hello Ion.

I am afraid that since the paid transfer are here now you cannot transfer to another world without gems any more. The costs depends on how full or not full the world of your choice is:
500 gems – to a low populated server
1000 gems – to a medium populated server
1800 gems – to a high populated server

We will proceed now to close the thread.
Thanks for your understanding.

Hello everyone.

Deulon, thank you very much for your feedback. Since this is not really an issue that deals with an account problem, we will proceed to close the thread.

Thanks for your understanding.

Hello Turial.

reporting him for scamming was right. However, you you can also write a ticket to Customer Support, providing them with a more comprehensive description of this episode and that screenshot. That should work.

Hello everyone.

Kagura, as Michael says, you both need to wait till Customer Support gets back to her (if you have already a reference number that means that the ticket is ok and there are no issues whatsoever so she should receive an answer soon). In any case, should it go unanswered, then proceed to write it here.

Thanks.

Hello everyone.

Since this question has been answered, we proceed to close the thread.

Hello everyone.

Since there is already a thread about this video, here, we proceed to close this one and ask you to keep on discussing it in the other one. Thanks!

Hello everyone.

We would like to thank you for all the reports that you have been sending to us since the beginning and we encourage you to keep on sending them. We understand that sometimes it seems as if the same hackers are there, day after day, but rest assured that we take this issue very seriously and we are taking care accordingly of players who hacked and/or cheated in different ways. So, please, I would ask you to keep on using the in-game tools (the scamming tab should be enough) and/or sending screenshots to exploits@arena.net.

Thanks for your understanding.

Hello everyone.

Scionyde, for this kind of questions you can always use the Players helping players subforum as it seems more fitting. Since the issue is resolved, we proceed to close the thread. Thanks for your answers!

Hello everyone.

Thanks for your answers. Since the question is solved, we proceed to close the thread. Thanks again!

Hello everyone.

Carnivoor, we are glad to hear that your problem is solved. Good to know as well that we do not have unnecessary trolls walking around.

So we proceed to close the thread now. Thanks for your understanding.

Hello everyone.

MandaTron, welcome to Tyria and the official forums! You can always use the GW2 Wiki on crafting for getting a general overview about this aspect of the game. Have fun!

Since the question is solved, we proceed to close the thread.

Hello everyone.

Mazrim, we are sorry to hear about your disappointment. If you think there is something we could improve about the design, do not hesitate to let us know in the Suggestions subforum.

Now we proceed to close the thread. Thanks for your understanding!

Hello Asper.

Welcome to Tyria and the official forums! The GW2 Wiki has a great deal of information about crafting so it´s a great source to start with; and of course the forums and players here can also help you solving problems or questions you may have.

As this particular question is solved, we proceed to close the thread.

Hello Badaddy.

Normally these TP glitches solve themselves after restarting the client. If those Lodestones have been lost and you have not received nothing in return after some hours, then I would suggest you to write to Customer Support about it.

Thanks.

Hello everyone.

Cesmode, as already indicated here, yes, the week cooldown will still be there (jump to the bullet points of the following article on guesting and transfers).

Hello everyone.

Dradiin, you can certainly try to contact Customer Support regarding this issue to see if they can be of any assistance. I would not build up my hopes for those gems though.

Hello Crago.

As Michael says, you need to contact as soon as possible to Customer Support. Also, we do have the possibility of rolling back your account, if you wish, to a point prior to the hacking episode (we are offering this once per account). I would also recommend you to use always a very unique password never used before and enabling the two authenticator systems that we have.

Hello everyone.

AcidPith, as Meijo has already indicated, Customer Support cannot just move you from one world to the other like this, I am afraid, although we would like to thank you for the bug report, as the more reports we have about these issues, the better the game will be.

Sorry for the inconveniences caused and thanks for your understanding.

Hello everyone.

Waffles, if you post your reference number in Michael´s link Gaile Gray will put this case into priority and it will be revised then. Rest assured that you will be playing in Tyria soon.

Hello Noroz.

I am not quite sure if Customer Support will help you with this but you may give them a try and contact them. Hopefully your friend is just having a rest of the game and gets back to you soon.

Good luck.

Hello Notebene.

We totally understand that you want this feature back as soon as possible but we would ask for a little bit more of patience till it finally gets released. We will keep you informed and announce when this is done, in any case. For the time being you can always check this complete armour gallery.

Thanks for your patience.

Hello Daddy.

You can contact Customer Support in order to appeal this.

Thanks.

Hello everyone.

Thanks for that input, guys, and enjoy your Elementalist, SikStyle. Since the question has already been answered, we proceed to close the thread now. Thanks again!

Hello Josh,

yeah, changing the password is of course the first step but do not forget that we are also having two systems of authentication; thanks to them you can get an extra layer of security to your account. I would also recommend to contact Customer Support and denounce this episode of hacking so they know that someone accessed your account temporarily (in case charges of gold-selling appear).

Thanks.

Hello everyone.

As it´s been already pointed out, at this moment we do not contemplate to add a race change feature to Guild Wars 2.

We close the thread now. Thanks for your understanding.

Hey there, guys.

Ye,s Players helping players seems like a better subforum for this kind of posts. In any case, we proceed to close this thread now. Thanks for your understanding!

Hello everyone.

Thank you very much indeed for your useful tips and links. Since the original question seems to be answered, we proceed to close the thread now. Thanks again.

Hello everyone.

Since the original problem seems to be resolved, we proceed to close the thread. Michael, we encourage you to open your own thread in the Suggestions subforum about a return system, if you see it fit.

Thanks for all your input.

Hello everyone.

Since it seems that the question has been cleared, we proceed to close the thread now. Thank you very much for your contributions.

Hello everyone.

Thank you very much for all your answers and input. Since the question seems to be answered for Spiral Architect, we proceed to close the thread now.

Hello Aufero.

Thanks for writing again. We take note of what you say and suggest to you to write a little report to our Customer Support, informing them of these issue as it is always very useful to have records of this kind of situations.

Thanks!