Guild Wars 2

Hello everyone.

Thanks for all your answers. Since the problem has been solved and this not longer remains a bug report, we proceed to close the thread.

Hello everyone.

Thanks for all your very quick answers. Since the question has been answered, we proceed to close the thread.

Hello everyone.

There is already a bigger thread discussing this video, here, so I would ask you to keep on your discussions there. We close this one to avoid duplicates.

Thanks.

Hello everyone.

Of course this kind of attitudes do not really benefit the community so we would suggest you to report them through the in-game reporting tools and also by sending a screenshot with more details to Customer Support via a ticket.

Just like we don’t permanently ban anyone on the forums for first time offences, the same goes in-game. The more you report, the better the game world will be. Thanks!

Hello everyone.

Thanks for all your answers. Since the question has been correctly answered, we proceed to close the thread.

Hello Naus.

I am afraid to tell you that this was a human mistake, very unfortunate, but not caused by any error or bug inside the game. You could try to write a ticket to Customer Support but do not build you hopes up regarding this.

Hello everyone.

This thread does not really offer any meaningful discussion and derailed from the very beginning. Taking that into consideration we proceed to close the thread now.

Thanks for your understanding.

Hello everyone.

We proceed to close the thread and invite you to follow Herio´s post here so you can keep on adding new ideas and discuss the already existing ones regarding this feature. Thanks!!

Hello everyone.

Thanks for all your answers. We proceed to close now the thread then.

Hello everyone.

Alverad, please, go and check Michael´s link. Just report those users once by clicking the black flag inside the PM; if you received the PM after the 15th, please, keep it just in case.

Thanks.

Hello everyone.

Thanks you very much for your comprehensive and quick answers. Since the question is solved, we proceed to close the thread.

Hello everyone.

MuppetArms, welcome to Tyria and the official forums. Since the question is answered, we proceed to close the thread.

To the rest of you, thanks for your answers.

Hello to both of you.

Fror, thanks for your feedback, which will be forwarded on to the team. However, as this is not really a bug report, I am afraid I have to close it.
Thanks for your understanding.

Hello Ra Sun God.

We are sorry to hear about this episode. By your description, it seems that your account was hacked. In this case, you need to write a ticket to Customer Support, if you want to have a rollback of your account to a prior point. Check this page for more information about it; we are offering one ollback per account. I would also recommend to add from now on the authenticator system for an extra layer of security and also to use a very unique password, never used before, so this episode does not repeat again.

Hello everyone.

Faramir, you need to write a ticket to Customer Support, if you want to have a rollback. Check this page for more information about it; we are offering one per account. Also, as Squall Leonhart says, would be even better to add the authenticator system for an extra layer of security.

Hello everyone.

Thank you very much for taking the time to let us know about your opinions and feedback. While we appreciate all pieces of negative and positive criticism that you send daily us (yes, we are reading), we do not allow posts that are non-constructive or just directly aimed to treat the dev team in a disrespectful way.

Therefore we proceed to close this thread, as a great number of posts do not follow this philosophy.
Thanks for your understanding.

Hello Honeybadger.

Glad to hear it then. As the problem is solved, we proceed to close the thread.

Hello everyone.

Arsenic, thanks for your answer. Since the issue has been solved and this is no bug report any more, we proceed to close the thread.

Hello everyone.

Since the answer has been given, we proceed to close the thread.

Hello Dronos.

The team is aware of this. Please, go and check the following thread, where this is being discussed by the community. We close this one in order to avoid duplicates.

Thanks for your understanding.

Hello Tzevaot.

You should be able to create a ticket without any problems by clicking here. If you can access to that webpage, you will need to provide all the details of your GW2 account to Customer Support can help you out.

Ok, thanks for letting us know. Thread locked in 3, 2, 1…

Hello Halanna,

just as everybody has said, this does not really sound like a bug as your server may have that advantage or bonus. If you do not find that there, then you can always send a ticket to Customer Support and informs them about this issue.

Thanks to all for you contributions.
We proceed to close the thread.

Hey, Nibiru.

Here you can find a transcript of the whole thing.

Hello everyone.

Thanks for all your answers and contributions. Since the question has been already answered, then we proceed to close the thread. Thanks again.

Hello Gallant.

Normally these kind of issues get again fixed after restarting the client. If this does not the case and you are still experiencing it, proceed to open a ticket to Customer Support.

Thanks.

Hello everyone.

No problem, Nifty Lost Kite, we are glad that you are not experiencing this any more. Thanks, Squall, for your answer. We close the thread now.

Hello everyone.

Since this is not really the description of a bug, we proceed to close the thread. Thanks, JayMack, for your answer.

Hello everyone.

Ashleyyybrooke, Customer Support can help you with this incidence, so please send a ticket by clicking here and wait for their answer. If the ticket goes unanswered for three or more days, please, post the reference number and a brief description in the thread for old tickets.

Thanks.

Hello everyone.

IsilZha, still you have some days till the 28th arrives and the 7-days period will pass, granting you with a few days in which you can try at different hours of the day to get to Tarnished Coast, so I do not see really a great problem here. Customer Support, on the other hand, is unable to attend such personal requests so a ticket with them will not really help you.

We close the thread now.
Thanks for your understanding.

Hello everyone.

CRASH, I am afraid to tell you that since this seems to be a human mistake, very unfortunate, there is not so much that Customer Support can do for you. You could naturally try to open a ticket and see what they tell you and what could be done but do not build your hopes up that much.

We close the thread now. Thanks for your understanding.

Hello Leablo.

Please, restart the client and see what happens. Normally these glitches tend to get resolved after that. If this is not the case after some tries, then proceed to open a ticket with Customer Support.

Hello Nefar.

Please, check the following thread. Thanks!

Hello there!

From now on you can use this thread. Thanks for your questions!!

Ok, I just opened the thread again. I would like to apologise for the confusion regarding this; however, those comments that go against the code of conduct in the forums will be dutifully moderated.

Sorry again for the inconveniences.

Hello Daemon.

No, at the moment we are not offering this feature any more.

No problem. Then we proceed to close the thread.

Hello everyone.

Yes, we are aware of those issues and therefore we would ask you to keep on reporting those fellows through the in-game reporting tools (using the botting or scamming tab as a reporting option) and/or sending your reports to exploits@arena.net.

Thank you very much for your reports and patience, it´s greatly appreciated.

Hello everyone.

Just a quick message to let you know that we have deleted already a great number of posts in this thread that were off-topic or just plainly aggressive towards other users. Please, remember to stay “classy”; a little bit of competitive spirit is necessary, healthy and fun, ok, but do not forget the sportsmanship, please. You can be competitive and respectful at the same time.

Thanks for your cooperation!

Hello everyone.

If you would like to join already the discussions around this and other issues, please, do check the following stickied thread in the Gw2 discussion subforum. We rather prefer to have all your feedback in one official place rather than scattered all around the forums.

We close this one. Thank for your understanding.

Hello Saoi.

Please, try to delete some messages from your in-box inside the game. Most of the times these items do not arrive to your account because you have the in-box rather full; delete some till you are with three or four and see if the kit arrives. If it does not arrive in the next hours, please proceed to write a ticket to Customer Support.

Thanks.

Hello everyone.

Since there is already an official sticky where you can discuss these question, we will proceed to close this thread and invite you to give us your feedback here. Thanks.

CassieGold.7460:

I think a-net support (Gaile) has said on a few occasions that there’s not much they can do in this instance as they consider it an internal guild issue

.

This is true. Cryo, you could nevertheless report him in-game or through the ticketing system as a scamming denounce. However, and as it has already been said, this is an internal guild issue; although unfortunate, it can be a lesson so your guild does not suffer the same episode again.

We close the thread now. Thanks for your understanding.

Hello everyone.

Haelis, we are glad to hear that you can sell in the TP again and that Support helped you promptly. To all of you, thanks for all your contributions. Since the problem has been solved, we proceed to close the thread.

Perfect, then we proceed to close the thread.
Thanks, Esplen, for your answer.

Hello there, Terrastrasza.

I am afraid to tell you that you are right in your assumption. Customer Support won´t return your armour skin as this is a human mistake and not something out of a bug or an in-game error. In this case, you need to purchase again the entire armour skin set, yes, if you want to have it back.

We close the thread now. Thanks for your understanding.

Hello to both of you.

Rhamza, you could certainly try with a ticket to Customer Support although do not build your hopes up that much. Although very unfortunate, this occurred by a personal mistake and not due to any in-game error or bug.

Thanks for your understanding.

Hello Feoriee.

At the moment we cannot really say whether we will offer this in the future or not but rest assured that we will keep you informed about this through our official channels, should any change arrives.

Hello Lonewolf:

You are more than welcome to check the following thread made by Mark about the infraction system, where you can get more information about it. If you want to send your appeals or feedback then yes, forums@arena.net is the right address to send your email. However, keep in mind that due to the volume of emails, you may not get a personal answer.

Thanks!

Hello Fikii,

your friend can open a ticket support here and provide all the other details that he has attached to that account (like the email, character names, account number, and so on), so they can check that it belongs to him and proceed to make the retrieval of the password. If the ticket goes unanswered for three or more days, you can post the reference number in the sticky for old tickets.

Thanks.