Guild Wars 2

Hello MysticMelody.

We are aware of the frustration this situation may bring to your gaming experience and the team is working on a solution to these particular incidences. In the meantime you can try and contact Customer Support although I would not build my hopes up as there is quite unlikely that they will bring to you those items, I am afraid.

Thanks for your understanding and sorry for the inconveniences.

Hello everyone.

Scramble, the forums are not the best place for letting us know. As already stated by the other users, the best thing players can do is continue to report every incident of suspected botting behaviour you witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Thanks for letting us know, Worchester. Should this happen again, proceed to post it again here or even better, send a report through the in-game reporting tools or provide with a report to Customer Support through the normal ticketing system.

Thanks!

Hello everyone.

Glad to know that you got a solution for your problem, Nicklin. And thanks for your contribution, Spaceman. Since the question has been resolved, we proceed to close the thread.

Hello Zhasona.

We understand the frustration as this seems to be a wrongful banning. Rest assured however that the moment your friend is proven innocent, his account will be restored immediately. Please, bear in mind that Customer Support needs also time to sort things out and the banning occurred today so he should wait for a while. If the ticket has gone unanswered for more than three days, please proceed to write the reference number and a brief description in the following stickied thread and it will be taken as a priority.

Thanks for your patience.

Hello Lugnut.

We understand your situation but rest assured that the moment you are proven innocent, your account will be restored immediately. Please, bear in mind that Customer Support needs also time to sort things out and the banning occurred recently so you should wait for a while. However, as the ticket has gone unanswered for more than three days, please proceed to write the reference number and a brief description in the following stickied thread and it will be taken as a priority.

Thanks for your patience.

Hello Jsyc.

If your friend is proven innocent, his account will be restored immediately. Please, bear in mind that Customer Support needs also time to sort things out and the banning occurred yesterday so you should wait a little bit more. If the ticket goes unanswered for three or more days, then proceed to write the reference number and a brief description in the following stickied thread.

Thanks.

Hello Matea.

If the ticket has gone unanswered for three or more days, provide that reference number and a description of the problem in the following stickied thread. If not, you need to wait a little bit longer till Customer Support gets back to you.

Thanks.

Hello Decrypter.

Unless the Guild name violates the rules for improper names, it is quite unlikely that you can change your guild name at this moment. However, you can still try and send a ticket to Customer Support and ask them about it, providing your reasons; do not build your hopes up though.

Thanks.

Hello everyone.

The GW2 Support webpage offers solutions to a great deal of problems and questions. Jayvux, you can choose to link your Guild Wars 2 purchase to your original Guild Wars account during Guild Wars 2 registration and you can also choose to link your original Guild Wars account to your Guild Wars 2 account after registration.

For more details on how to proceed with both, check the following webpage.

Have fun in Tyria!

Hello to both of you.

MalevolentReaper, you need to open a second ticket (as the first one is already resolved although incorrectly it seems) to Customer Support so they can have a look to this new incidence. Remember to provide all the possible details about the account so they can help you faster and if the ticket goes three days or more unanswered, do not hesitate to post it in the sticky for old tickets.

Thanks!

Hello everyone.

As noted already by some players in this discussion, no, the servers will not be down during Christmas.

Hello everyone.

Just a quick message to drop a happy Christmas to all of you.
Enjoy these days with your people in and outside of Tyria!

Hello to both of you.

Since the original question has been answered, we proceed to close the thread. Thank you very much for your contributions!

Hello everyone.

Since the original question has been answered by Immortal and Starscream, we proceed to close the thread. Thank you very much for your contributions!

Glad that it worked this way, Twinklefairy.

We close the thread now.

Hello everyone.

Since the question has been answered, we proceed to close the thread. Thank you very much indeed for all your contributions.

Hello everyone.

Kway, sometimes the people do not get their items because their in-box is rather full; try deleting some of your emails till you are left with five or six or so.

Hello everyone.

Ashriels, please proceed to try what both players are suggesting as they are sometimes certainly at the core of the problem you just mentioned. If this is not the case after a while, please, proceed to contact Customer Support.

Hello there, Katody.

You can certainly try and contact Customer Support for this issue with a ticket; do not build your hopes up though, as there´s no guarantee they will proceed to do such a thing. If there is any available feature in the future we will let you know through the official channels beforehand.

We close the thread now. Thanks for your understanding.

Hello DancingPenguins,

no, this kind of behaviour is not encouraged as it is clearly not fair for the other players. Therefore we would ask you to report this kind of behaviour through the ticketing system to Customer Support; just provide screenshots and specific information about the instance you were in, what time it was, names and so on, so they have the whole picture about the situation.

Thanks!

Hello there!!

So, what AW lore says. The armour preview is temporally disabled because of an update; check the following Regina Buenaobra´s comment about it. You can also check this thread with an interesting website, in which all armours are listed.

Thanks for your patience!

Hello there, Dance Monkey:

as already stated in the very last part of the article (and I am copying and pasting here): “The goal is to allow everyone to play together and make partying less restrictive for everyone. We plan to ship these two features at the end of January”.

We close the thread now. Thanks for your patience and understanding.

Hello everyone.

Since the question seems to be resolved, we proceed to close the thread. Thanks, Dicellol, for your answer.

Hello Vauleen,

the team is aware of this and they are currently addressing it. Here I leave you a link to a bigger thread about this issue.

We proceed to close this one.
Thanks for your understanding.

Hello Apokriphos.

Although it is true that Tarnished Coast is a very popular server and it registers a very high peak of population, it is not overall impossible to get in there and we do get reports of players that keep on trying to get in and eventually they succeed (trying different times a day, of course, with a great deal of patience… which we understand can be rather frustrating). If you feel your suggestion can improve the game, please proceed to open a thread in the Suggestions subforum.

We close the thread now.
Thanks for your understanding.

Hello everyone.

Perfect, since the answer has already been given, we proceed to close the thread.
Thanks for your contributions!

Blueshield.6291:

This seems like the most appropriate thread for this issue.

In addition to the teleporting nodehack bots, I’ve been seeing a lot of bots which log out the moment a player gets too close. I was able to trap one where every time it logged in, it logged right back out due to my presence. It appears that they log out as soon as a player gets within targeting range – meaning that they can sometimes be visible at a distance, but not targetable to right-click and report. You can’t access their player portraits either.

Amusingly enough, when they attempt to log back in, they detect players in proximity before they even visibly display in the world – you’ll see their bears pop into existence, and then vanish almost immediately, but you never see the player.

@CC Eva and/or any other ANet representatives – Any tips on how to report this one? The standard reporting feature is unusable in this case, and screenshots are equally problematic.

Blueshield, thanks for bringing this to our attention. I am pretty sure that the team already knows about this kind of bots but I will proceed to forward this info today in any case, to assure that it reaches them. I would just ask you to keep on trying to report them using the already existing tools, whenever this is possible (I know it isn´t).

Thanks!

Hello everyone.

Since Navi has linked you with a very interesting initiative, we proceed to close the thread and hope you find your buddy soon enough!

Hello everyone.

Just a quick message to welcome you to Tyria, InfamousILL, and hope you enjoy your days here. Also, I proceed to move your thread to the subforum Players helping players, where you may find more suggestions and tips made by the people.

Hello Decrypter,

as the other players have already said, you can certainly try with Customer Support but do not build your hopes up about this issue, as they may not change the name of your guild.

Hello everyone.

Jeckcrow, it is true that we do not have a specific report tab for this kind of behaviour but of course we do encourage the players to report these attitudes, as they do not bring anything good to the community. All incidents of in-game harassment should be reported to our Customer Support team using the in-game ticketing system. Just like we don’t permanently ban anyone on the forums for first time offences, the same goes in-game. The more you report, the better the game world will be.

Thanks!

Hello everyone.

Since the question has been answered quite quickly, we proceed to close the thread.

Hello everyone.

Since the question has been answered, we proceed to close the thread. Enjoy your time in Tyria, bigtankstarsp.

Hello everyone.

As Dicellol says, there are currently no plans for a console port.

Hello everyone.

Since the question has been answered, we proceed to close the thread. Thanks, Stpetemermaid, for your answer!

Hey there, Daniel.

Another fellow is in the lead with this thread. Check here. Remember to use the search engine of the forums before creating new threads. Thanks!!

Hello to everyone.

There is not much we can do from the forums regarding this issue, Miss Sugarific. If you have already appealed to Customer Support then you only need to wait for their answer. We will forward your concerns to the team in any case.

Now we are closing the thread. Thanks for your understanding.

Hello everyone.

We are glad that it finally worked, GothamHunter. The TP sometimes experiences these little glitches. Do not hesitate to post in the Game Bugs subforum should you feel that they are repeating themselves more often.

Thanks.

Hello there, Callidus.

I am afraid we cannot provide with an ETA at this point. Rest assured though that we will keep you informed through the official channels, should news appear concerning this.

Thanks for your patience.

Hello everyone.

Jedius, yes, you should do a transfer now. Please note that once you transfer, all your characters are transferred to that server. It is just impossible to have some of them in Shiverpeaks and in Janthir at the same time.

We will keep you informed beforehand, should a change occurs concerning the free transfer per week and/or the guesting feature.

Thanks for your patience!

Hello Gandalf.

The Customer Support webpage is a very useful site to find information about these matters. I am copying and pasting their instructions in order to upgrade your GW2 into Deluxe:

You can purchase the Digital Deluxe upgrade for both Standard and Digital Editions of Guild Wars 2. To upgrade your account to a Digital Deluxe Edition, follow the steps below.

• Log in to Guild Wars 2.
• Go to the Black Lion Trading Company Gem Store by pressing “O” (the default hot key) or by clicking the lion head icon in the upper left of your screen.
• Select the Upgrades category on the Gem Store home page.
  * Select the Digital Deluxe Upgrade item and click Confirm to purchase.

Please note that once your purchase is complete, your account will be upgraded the next time you log in to Guild Wars 2. Once your account is upgraded, you will receive an in-game mail message with your items attached.

If you require further assistance, please contact support.

Click here to access the original webpage.

Hello everyone.

Lavra is right, we have seen a great number of cases in which the player did not receive their items as they had their in-box quite full; try to delete some messages until you have only four or five and see if your items arrive. Sometimes they need some hours, so be a little bit patient. However, if the time passes and you did not get them, please proceed to open a ticket to Customer Support.

Thanks!

Hello to both of you.

Red Dragon, you should really change your password for a very unique one, never used before, as Morbis says. You could also use the two authenticators system, clic here for more info, in order to add an extra layer to security to your account. In any case, do not forget to inform about this to Customer Support.

Thanks!

Perfect!! We are glad to hear this and to know that you are back in Tyria again.
To all of you, thank you for your answers and suggestions.

We close the thread now.

Hello there, Gorgorouth.

We have an Account Issues subforum where this would for more appropriately. In any case, you need to send a ticket to Customer Support as soon as possible in order to report this hacking episode. Follow these instructions so you can provide Support with a thorough report.

Also, Customer Support is able to revert your account to a point prior to the compromise incident as long as the compromise took place on or after December 1, 2012, and if it meets the qualifications of the restoration process: check this page for more information.

We recommend always to use very special and unique passwords and also use the two authenticator systems that we have, in order to add an extra layer of security to your accounts.

Hello Vlawde.

This issue is known to the team, as there are already bigger threads. Check this one for an update (there´s another one on the Wintersday subforum). The team is currently studying it and will get back to you guys when they have a fix.

Thanks for your patience.

Hello Tchandle.

You need to send a ticket to Customer Support, here, for this matter. You need to provide them with the details of your account and they will proceed to delete it.

Hello everyone.

IPrime xPhantom, the team works constantly to assure that your accounts are kept safe. We rely on the information you guys provide us with your tickets to enhance the system; we would ask you to send a ticket, therefore, if you have not done it yet.

Also, as already indicated here, it would be better if you could remove the player from the guild, as a precautionary step. The password change was a correct movement; you also have the two authentication systems in order to add an extra security layer to your account.

We close the thread now. Thanks for your understanding.

Hello to both of you.

Yes, the team is aware of this and working on it. We encourage you to keep on sending your reports via the in-game reporting tools and the ticketing system. We understand that it is harder to report these fellows but nevertheless, we thank you for your collaboration.