Guild Wars 2

Hello Sayos.

Well, you need to be a little bit more patient since the ticket you sent is quite recent. You will get the answer of Customer Support on your normal e-mail in-box.

Thanks.

Hello to both of you.

All episodes of hacking and exploiting can be denounced in the email that Michael provides, exploits@arena.net. You can always attach videos and/or screenshots to support your report.

Thanks!

Hello KhaosX.

Yes, teleporting bots are harder to report by means of clicking so of course we welcome videos and links to videos!! You only need to send Customer Support a ticket with that information and they will forward it to the team.

Thanks for your reports!

Hello everyone.

Unfortunately we do not have an ETA for this feature at the moment but we will keep you always informed through our official channels, should an update arrives.

Thanks for your patience.

Hello Adevilar.

Well, that would certainly help even better the team! However, the forums are not the best place to post it. I would rather ask you to send the link through a ticket to Customer Support and that would be enough.

Thank you very much for your reports and patience.
It´s greatly appreciated.

Hello everyone.

DanteJTyrone, we understand that it is frustrating to wait when you want to play but if you already sent a ticket, then you need to be a little bit more patient, as MoonDaisy says. Rest assured that they will study your situation and sort it out soon. I would suggest you use always a very unique password and the two authentication systems.

Thanks!

Hello everyone.

We are glad to hear all your positive and negative feedback; however, rant-like posts of a very personal nature do not offer the grounds for constructive discussions since they are, well, rants. We would like to hear all your suggestions on how PvE could be improved so do not hesitate in creating a thread in the Suggestions subforum for that matter.

We proceed now to close the thread.
Thank you very much for your understanding.

Hello everyone.

We do not allow naming out characters or people inside the game as this could be considered character assassination. This said (and I will edit the original message), all incidents of in-game harassment can and should be reported to our Customer Support team using the in-game ticketing system (screenshots normally work pretty fine).

Just remember that like we don’t permanently ban anyone on the forums for first time offences, the same goes in-game. The more you report, the better the game world will be.

Thanks!

Hello everyone.

Thanks for all your insight and discussion. Kokoweef, you could certainly try to contact Customer Support to revise this action although do not build your hopes up that much. As the thread has derailed already and offers no real meaningful discussion about the game, we proceed to close it.

Thanks for your understanding.

Hello everyone.

Thanks for engaging in this discussion; unfortunately it has derailed and will continue to do so in the future so we have decided to close it. Remember that the forums accept positive and negative comments as long as they are kept respectful to each other and constructive. Remember as well that we have a reporting feature in this forum so you can report those comments that you see that cross the line.

Thanks for your understanding.

Hello everyone.

The team is aware of this issue, are studying it and working on it so we would ask you a little bit of patience, should this situation is repeated later on.

Thanks!

Hello everyone.

As Shuguard has indicated, please, if you received a PM on these forums regarding this gold selling issue, proceed to press the report bottom inside the email so that gets to us and we can treat that user accordingly.

Thanks for your reports!

Hello everyone.

We totally understand that guesting is a very attractive and useful feature for the players but unfortunately we do not have an ETA for it at this moment. Rest assured that we will keep you updated through our official channels, should an update comes regarding this.

Thanks for your patience.

Hello everyone.

Snieh, Nike is giving you the correct answer. I am sure that if you delete some of your in-box messages (lets say, till you have only two or three there), you will receive your transmutation stones without any problem. If his is not the case, please, proceed to contact Customer Support.

Thanks!

Hello everyone.

Yes, the team already knows this particular feature with the email. We would ask you to just keep on deleting your old emails so you receive new ones and the new purchased objects (patience, I know…). For any other problem you can always send a ticket to Customer Support through the ticketing system.

And as the question has been solved, we proceed to close the thread.
Thanks for your understanding.

Hello everyone.

since the correct answer has already been given, we proceed to close the thread.
Thanks all for your contributions.

Hello everyone.

Since the issue here has already received a ticket and an answer from support, we will proceed to close the thread. Remember that each time you report this kind of bugs, you are really helping us to create a better game.

Sorry for the inconveniences though.
And thank you all for your patience and reports.

No problem, Technic.
We proceed to close the thread right now.

Hello Chimaster.

You could certainly try and contact Customer Support with this issue, sending them a ticket through the ticketing system. However, do not really build your hopes up as there is the possibility that they won´t restore that Sigil you want, I am afraid.

We proceed to close the thread.
Thanks for your understanding and good luck.

Hello Rich.

This is not a bug report and therefore we will proceed to close your thread. Rest assured that the team is indeed addressing the bugs that the community and our testers point out to us; of course some issues require more time than others to get solved but everyone is doing their best to make the game better. We would ask you to keep on reporting through the in-game reporting tools.

Thanks for your patience.

Hello everyone.

Perfect, Naurthoron, we are glad you solved it. And since this is not a bug report any longer, we proceed to close it.

Hello everyone.

Thanks for all your contributions and different points of view but this thread has derailed already and does not really offer a friendly setting to engage in discussions. Therefore we proceed to close it.

Thanks for your understanding.

Hello Miyamoto.

Have you tried to delete some of your in-box messages? Sometimes the items do not arrive just because your in-box is rather full; I would ask you to delete some of them till you have two or three left and see if the items arrive. If they do not do so in the following hours, please, do open a ticket to Customer Support.

Thanks.

Hello Streamdevil.

When was that ticket issued? If the incidence is quite recent, then you need to wait till Customer Support gets back to your commander, which will not take too much longer as the process of resolution for those tickets has speeded up. We understand the general frustration but this is the only procedure to follow.

Posting here in the forum does not really help. However, if he has been waiting for more than three days for an answer from Support, then we encourage you to post the reference number and a little description in the following thread.

Thank you very much.

Hello Andrax.

We understand that your want to know when guesting is going to be available in GW2 and we would ask you for a little bit more of patience till it comes out. We do not have an ETA for it at the moment, I am afraid, but will inform all you you in due time should any change or update appears regarding this issue.

Thanks for your patience.

Hello everyone.

We would like to ask you to keep on reporting them as soon as you see them. The team is working on this since the very first day and appreciates the effort and patience of all of you guys that continue reporting bots. Thanks for all your reports!!!

Hello both of you.

Please go and check this thread if you have not done so yet.

Hello everyone.

Since the question has been satisfactorily answered and Conncept has requested for it, we proceed to close the thread. Thanks for your collaborations!

Hello everyone.

Jazzllanna, please, follow the following link so you can open a ticket with Support and let them know about this. You will need to provide them with all your account details.

Hello everyone.

Since the question seems to be solved as well as the problem, then we proceed to close the thread. Thanks for all your contributions.

Hello everyone.

OlmO, have you already sent a ticket to Customer Support? If you have not done so yet, please proceed to open one following this link; you will need to provide them with all your account details so they can revise the situation for you and sort it out. If your ticket has gone unanswered for three or more days, please, write the reference number and a brief description in the following thread.

Thanks!

Hello everyone.

This thread has derailed for a while, turned into a nest of “off-topicness” and negativity and therefore we have decided to close it, cleaning and infracting at the same time those posts that were against the rules of conduct as they were obviously disrespectful against other players. Please, remember to keep the forums a healthy space of communication.

Thanks for your understanding.

Hello everyone.

There is already another bigger thread in this same subforum that deals with this issue: check the following link. You will find more information about the January update as Colin Johanson did post inside.

We lock now this thread. Thanks for your understanding.

Hello everyone.

Thanks for letting us know, Jax. We will let the thread open so other users can benefit from Laughing´s answer if they encounter the same problem.

Hello everyone.

Thanks for your quick responses and the help provided. Since the question has been answered, we proceed to close the thread. Good luck with your transfer, Crusheddiamond!

Hello Kain.

We understand your message and we will forward it to the team today but rest assured that they are working on this issue since the very beginning and will keep on with it. We would like to ask you to keep on reporting any botting behaviour as many times you see fit; your reports help us effectively with this problem and we appreciate them, as well as we appreciate your patience and support in this matter.

We close the thread now. Thanks for your understanding.

Thanks to Oglaf and Stpetemermaid for their contributions. As the question has been already answered, we proceed to close the thread.

Hello everyone.

As it has been correctly stated here, the previewing feature such as it is right now is just temporal and will change back very soon but we ask for a little bit more of patience till it gets updated and released.

Thanks!

Hello Umaxer.

If you have not done it yet, please proceed to post a message in the following sticky. Also, if you have not done so as well, send a ticket to Customer Support, click here.

Thanks!

Hello everyone.

Ayrion, we understand that you want to help the user out but posting in this fashion in the forums does not really speed up the process. Once his account has been studied by Customer Support it will be released if he is found innocent.

Thanks for your understanding.

Hello everyone.

Just a quick message to let you know that I have merged two threads that were dealing with the same issue. Please, feel free to keep on posting and sharing your thoughts about your favourite match-up opponent during this year.

Hello there.

Kaylogin, as Butch has indicated, this measure is not a permanent one but temporal; we are just updating the preview feature and, at the moment, you cannot preview other types of armour. But this will change in due time so we would ask from you a little bit more of patience.

Thanks!

Hello everyone.

Uman, have you sent a ticket to Customer Support informing them about this incidence? (You say you have reported but I do not know if you have done this in the game or to Customer Support). If not, I would encourage you to open one as soon as possible, by clicking here. They are the ones who can help you effectively with this if you provide them with all the details about your account and problem.

This said, please note that the use of a demanding language on the forums will not speed up in any way the process of resolution. We proceed to close your thread because of that. If the ticket goes unanswered for three or more days, please, proceed to write the reference number and a little description in the following thread.

Thanks for your patience and understanding.

Hello again.

Nice and glad to hear that, Kway.
We close the thread right now then.

Hello everyone.

We understand the frustration of watching this kind of attitudes but rest assured that the team is dealing with this non-stop since launch. We would ask you to keep on reporting these fellows through the in-game reporting tools or the ticketing systems (with your screenshots), as this is the most effective way of helping us.

Thanks for your reports and everyone´s patience.

Hello everyone.

As it has already been noted here, no, the Asura are not the fastest race (there´s not such a thing in GW2) although they certainly “look like” being the fastest ones on Tyria, due to their little steps and general animations.

Hello Bigphule.

Thanks for letting us know. We will leave the thread open then, so other players with the same problem can benefit from your link.

Hello Solon.

We understand how frustrating this is for you but rest assured that the team has not stopped in dealing with this issue since launch. We would ask you to keep on reporting through the in-game reporting tools or the ticketing system, as this is the most effective way in helping us.

Thank you very much for your patience and your reports. They are highly appreciated.

Hello everyone.

Erebus, we will keep all of you informed, should a change in this system arrives to GW2. For the time being, please, keep on using the link Azix provides, as it has proven very useful for players.

Thanks.

Hello everyone.

Since the question has been solved, we proceed to close the thread.
Thanks for your contributions!