Guild Wars 2

Hello everyone.

It is always very useful to check the GW2 Support webpage, here, as most of the times they do offer information about these issues. I proceed to copy and paste the relevant information to answer your question:

You can purchase the Digital Deluxe upgrade for both Standard and Digital Editions of Guild Wars 2. To upgrade your account to a Digital Deluxe Edition, follow the steps below.

• Log in to Guild Wars 2.
• Go to the Black Lion Trading Company Gem Store by pressing “O” (the default hot key) or by clicking the lion head icon in the upper left of your screen.
• Select the Upgrades category on the Gem Store home page.
• Select the Digital Deluxe Upgrade item and click Confirm to purchase.

Please note that once your purchase is complete, your account will be upgraded the next time you log in to Guild Wars 2. Once your account is upgraded, you will receive an in-game mail message with your items attached.

If you require further assistance, please contact support.

Hello everyone.

Adwila, yes, it is possible. You need to send a ticket to Customer Support, providing them with your account details and the new email address.

Thanks, Spyly, for that answer!!
Since Mucro has already the Mystery Boxes, we proceed to close the thread.

Hello everyone.

Yes, the team is aware of this kind of teleporting bots and we do understand that it is harder to report them precisely because of the speed they move with. However, there are alternative ways of reporting them; when possible, take a screenshot and proceed to send it as attached in a ticket to Customer Support.

Thank you very much for your collaboration!

Hello there Eilianna.

Have you already sent a ticket to Customer Support informing of this particular incidence? If not, we encourage you to do so. We will forward this to the team today, in any case.

Thanks!

Hello Bob.

We totally understand the frustration that goes along with these episodes of banning. However, understand that Customer Support are the only ones that can help you and your girlfriend and that you need to give them a little bit more of time till your accounts get restored again. You say that the tickets are not 3 days old so we ask you to wait a little bit more. If they go unanswered, then proceed to post the reference number in the sticky on top of the subforum and they will be looked into.

Thanks you very much.

Hello everyone.

Aarioch, you can certainly try the solution Bluestone is giving to you and hopefully that works. If not, understand that this was a human mistake and nothing related to a bug or error inside the game and therefore Customer Support will not proceed to make a roll-back.

We proceed to close the thread now.
Thanks for your understanding.

Hello everyone.

This thread has derailed very quickly and, no question about that, will attract more off-topic posting. Therefore we proceed to close it. Gaming on laptops or towers is a personal decision and each person has his/her own reasons to choose one medium or the other.

We close the thread now. Thanks for your understanding.

Hello everyone.

Thanks for all your quick answers. Since the question has been solved, we proceed to close the thread.

And that´s what the forums are for, in any case.
We close now the thread.

Hello Emerge.

Yes, that is indeed the email address from which we send to all of you our newsletters so you can mark it as non-spam.

Hello everyone.

Exploit reports should be sent to our exploits@arena.net address, where they are looked into by the security team. Creating threads like this one is not that effective and only stirs up unnecessary negativity among players. Also, please do not equate the action of some individuals to the actions of the whole server as this is not overall fair.

Thanks for your understanding.

Perfect, since it seems that the question has been clarified, we proceed to close the thread. Thanks to all of you for your comprehensive contributions!

Hello everyone.

Since this subforum has already a bigger thread, here, in which the issue of nightcapping is being discussed thoroughly, we ask you to keep on your remarks there. In this way, it is easier for the dev team to access to your opinions about this particular matter.

Thanks!!!

Hello everyone.

As the question has been already answered, we proceed to close the thread. Remember that the forums host a Suggestions subforum, where you can always drop your ideas on how to improve different aspects of the game.

Hello everyone.

Thanks for all your comprehensive answers. Since the questions have been answered, we proceed to close the thread. Thanks again!

Hello everyone.

Thanks for your answers. Since the question has been solved with your help, we proceed to close the thread.

Glad that worked! We will leave it open then, for more people to see.

Hello everyone.

Since the answer has been correctly given and the problem is resolved, we proceed to close the thread.

Hello everyone.

We will proceed to forward this feedback to the team today. However, rant-like threads do not really set the proper grounds for any meaningful discussion and therefore we proceed to close this one. Thank you very much for your understanding.

Glad to hear, Brendon. Enjoy it!

We proceed to close the thread now.

Hello everyone.

Please, visit the following thread in the GW2 discussion subforum, where this issue is being currently discussed by a number of players. We will forward it to the team today.

Thanks!

Hello everyone.

Please, visit the following thread in the GW2 discussion subforum, where this issue is being currently discussed by a number of players. We will forward it to the team today.

Thanks!

Hello everyone.

Since this thread went off-topic pretty fast and into a discussion about possible exploits, we are closing this thread now. Be aware that we have a look on the transactions and if something irregular like this occurs, we will check this and have an eye on it. Besides, no advertising is allowed on the forums, even for in-game auction prices.

Thanks for your understanding.

Hello everyone.

Then we proceed to close this one.
Looking forward to seeing all your pictures there!

Hello there to both of you.

Since the original question has been answered, we proceed to close the thread.

Hello everyone.

Since this question is answered, we proceed to close the thread. Thank you very much for all your contributions!

Hello everyone.

Since the question has been solved, we proceed to close the thread.

Hello everyone.

Thanks for your feedback and the suggestion, which will be passed on to the team. We proceed to close the thread. Remember that there is a big merged one, here, where you can post your feedback about the JP.

Thanks for your understanding!

Hello everybody.

We have decided to close this thread, which discuss a great deal the Jumping Puzzle prior to the release of the Wintersday content. In order to have your feedback at hand and more organised, we would ask you to keep on your discussion in the following thread, which is newer.

We are looking forward to read your opinions!
Thank you very much!

Perfect, then we proceed to close the thread.
Thanks for that quick answer, Raptor!

Hello everyone.

The team is fully aware of this new variant of bots thanks to the reports that you guys have sent us and we are also aware that they are much harder to report precisely because they disappear quite quickly. We will pass on the suggestions here made about the in-game reporting tools to the team.

In the meantime we remind you that you can use alternative methods: one would be to capture a screenshot and then send it to Customer Support through the ticketing system. The other valid one is what Elissa is describing; that also helps.

Also, we would like to remind you that the report of bots names and screenshots in the forum does not help us. Please, if you have captures and if you have names, then proceed to send them to Customer Support.

In any case, thank you very much for all your reports and your patience.
They are really appreciated!

Hello everyone.

Lord Ryoka, thank you very much for your answer. As the question has been answered, we proceed to close the thread.

Hello everyone.

Thanks for all your contributions. Sanguinius or any of you, if you feel that this could improve the state of the game, then please proceed to open a thread in the Suggestions subforum. We proceed to close the thread now since the question has been solved.

Thanks!

Hello everyone.

Thanks for all your answers. Since the question seems resolved, we proceed to close the thread.

Hello Ari.

I am afraid that at this moment we cannot really tell. We will keep all of you guys updated about it though the official channels, should the “Invite-a-friend” feature returns to the game.

Hello Eslayel,

thanks for letting us know. Merry Christmas to you as well!

Hello everyone.

Annie, the activity on the forums tends to get quite hectic and the PM circulation also follows this rule. Also, some people from the moderation team are here to ensure that the forums are kept friendly and respectful and may not have the particular answer you are searching for. Opening a ticket with Customer Support is always your best choice if you have problems with the game, in any case.

Hopefully your ticket gets resolved soon.
We proceed now to close the thread. Thanks for your understanding.

Hello everyone.

StevenNeoh, no problem. Glad that you found your items, one way or another. The forums are a good place to resolve your issues thanks to the helpful answers from other players.

We proceed to close the thread now.

Hello to both of you.

Quacthulhu is right, Cannonfodder, you need to open a ticket to Customer Support, providing them with as many details as possible about this incidence and your son´s Gw2 account, so they can help you to resolve this.

We proceed now to close the thread.

Hello to both of you.

The gem store sometimes displays problems for some users but these are cleared after a few hours. Please, check it later on whether it is possible or not for you to buy gems; if it is not, please, do not hesitate to file a ticket with Customer Support.

Thanks!

Hello there.

You can certainly file a ticket to Customer Support; it is always useful to have records of this kind of situations. On the other hand, do not build your hopes up, as Loli Ruri mentions, as you need to wait for a week in order to make a new server jump.

Thanks for your understanding and sorry for the inconveniences.

Hello everyone.

We have already a merged and bigger thread about the Wizard Hat so we will ask you to move to that one if you want to keep on with the discussion. Please, check it here.

Thanks for your understanding.

Hello everyone.

Predator, as other players have correctly stated here, you will not get banned because of those transactions between friends. Of course it is also a very subjective matter and those items/money deliveries should not be sent in excessive quantities or repeat themselves on a very daily basis.

Thanks for all your contributions!

Hello to both of you.

Bengt, we understand that the waiting can sometimes be pretty frustrating, specially if you are looking forward to this implementation. However, I am afraid to tell you that we simply cannot provide an ETA for this at the moment. Rest assured though that we will use our official channels to inform you, should we have an update about the feature coming.

Thanks for all your patience, it´s greatly appreciated.

Hello everyone.

As Laethan correctly mentions, you need to check the recent patch notes.
I am copying and pasting here the specific information:

• Commendation vendor Lionguard Lyns is restocking her goods and is not accepting commendations at this time. She will begin accepting commendations again soon.

Hello everyone.

This thread has derailed due to what it seems to be a confusion in the communication. We proceed to close it now and encourage the OP to reformulate his/her ideas in another thread so other users can bring their own feedback.

Thanks for your understanding.

Hello there.

It has been suggested a lot of times, Annie; for instance, check this one. We highly encourage all of you guys to use the search machine of the forums before posting, specially in this subforum as there are multiple popular suggestions that are repeated from time to time in different threads.

Thanks!!

Hello everyone.

Oorjuwa, thanks for your feedback, which will be passed on to the team. However, this kind of personal threads do not really offer grounds for discussion as they consist only about complains. Please, if you feel that something needs extra attention or needs to be changed/addressed, visit the Suggestions subforum; you are very welcome to post your proposals there so other players can discuss them in a more constructive way.

Thanks to the rest for your contributions.
We proceed to close the thread now. Thanks as well for your understanding.

Hello there.

As Desdisques correctly shows, there is already a thread where your fellow players are discussing this issue. This has been already forwarded to the team in any case. We will proceed now to close this thread and encourage you to keep on posting in the other one.

Thanks!