Guild Wars 2

Hello everyone.

Thanks for all your contributions. Since the question seems to be solved, we proceed to close the thread. Thanks again.

Hello to both of you.

Are these problems still there for you? Sometimes the systems experience some temporal errors but work again after few hours.

Hello everyone.

Shagura, from the forums we cannot really speed up the process, if your friend already put a ticket with Customer Support. I see that the incidence is quite recent so I would ask you a little bit more of patience till Customer Support gets back to your friend. In these cases, rest assured that he will receive his account back as soon as they check the logs.

As ShiningSquirrel indicates, if the ticket goes unanswered for three or more days, proceed to post the reference number and a little description inside the stickied thread provided for this.

Thanks for your patience!

Hello Psychol.

If you really want a refund, then proceed to check the following webpage. As Michael says, you will need later on to open a ticket to Customer Support.

Hello everyone.

Parae, I see that the issue is quite recent so your friend needs to wait till Customer Support gets back to her. Rest assured both of you that once they check the logs and see that there is nothing banable there, she will have her account back. But of course you need to wait a little bit until this is sorted out. If the ticket goes unanswered for three or more days, then follow Loli Ruri´s link and your incidence will be taken as a priority.

Thanks!

Hello everyone.

Adriannauk, we are glad to hear that . As the question seems to have been solved, we proceed to close the thread (advising you to take a closer look specially when deleting and buying items ).

Thanks.

Hello everyone.

Thanks, Kain, for that quick answer. As the question has been solved, we proceed to close the thread.

Hello Diasozo.

Thanks for letting us know. Glad that you could get your Mercenary title. As this is not longer the description of a bug, we proceed to close the thread.

Hello Katasketti.

As GummiBear correctly states, you can send a ticket to Customer Support, click here; however, do not build your hopes up though as this mistake, although unfortunate, was accidental and nothing related to a bug or internal error.

eLLii, welcome to Tyria and the official GW2 forums!

As ProphetSword says, joining a guild is always an interesting group experience and can provide you with lots of fun. You can also have a look at the Guild subforum and see if one of them attracts you or you can also post a search-thread there so some guild leaders and members can get in touch with you.

In any case, have fun!

Hello Cmerc.

Thanks for posting. However, the forums are not the best place for letting us know. The best thing you can do is continue to report every incident of suspected botting behavior you witness using the in-game ticketing system.

Thanks for the continued reports and your patience. It’s greatly appreciated!

Hello everyone.

Rekuja, if this issue bothers you you can always send a ticket to Customer Support in order to let them know about this. It was probably what BioFringe is stating though, that the name is already in use and therefore it did not allow you to use it.

Hello LadyWolfsong.

I see that the incidence is quite new, from yesterday, so it is still a little bit early to get an answer from Customer Support. There is a sticky for old tickets (three days and older) that have gone unanswered, where I would ask you to post your reference number once you have been waiting those three days. For the time being, please, remain a little bit patient till Customer Support gets back to you.

However, do not build your hopes up as although very unfortunate, the mistake was a human one and not a product of an internal error or bug inside the game.

Thanks for your patience and good luck.

Hi everyone.

Thanks for that answer, NevirSayDie. As the question is solved, we proceed to close the thread.

Hello everyone.

As made with your other question post, Direwulff, we proceed to close this as the answers have been rapidly given by Berkut.

Hello everyone.

The GW2 Wiki is a very good place to start looking for information when you are a little bit lost about some aspect of the game. Since this question has already been answered, we proceed to close the thread.

Thanks, Berkut, for your answer!

Hello everyone.

Nooga, welcome to Tyria and the official forums!! Wish you a lot of fun with your Charr. As the question has been answered, we proceed to close the thread.

Thanks to all of you for your contributions!

Hello Darstx.

Yes, there was indeed a trial period for friends during the Last Shores event in November. At the moment we are not holding trial invitations or versions and honestly I do not know when they will be up again, if they are ever again. In any case we will keep you informed beforehand, should a trial period arrives to GW2.

Hello Mad Queen.

We have been receiving a lot of reports on this issue and the team is studying it. We would ask you to remain patient till it gets solved. Thank you very much!

Hello everyone.

The team is aware of this and working on it as it has been reported quite a lot during the last weeks. Please remain a little bit more patient till the issue gets fixed.

Thanks!

Hello everyone.

Thanks for your answers, guys! Since the problem is resolved and this is not longer a bug we proceed to close the thread.

Hello Phoenixtian.

The forums are not the best place for this kind of reports. If you have reported them already, then you already did the right thing. Alternatively you can also send this screenshot attached to a ticket to Customer Support.

Thanks for your reports and your patience, as they are highly appreciated.

Hello everyone.

Thank you very much for your feedback and contributions in this issue. However, the thread has derailed already and does not offer any more grounds for a real discussion and therefore we will proceed to close it. Thanks for your understanding!

Hello everyone.

Just a quick message to let you know that there is an email address available for all of you, exploits@arena.net, where you can send your screenshots that involve episodes of hacking and/or exploiting. Please, use this address to denounce this kind of attitudes.

Although we do understand that watching an exploit or a hack that goes unpunished is pretty frustrating in a match-up, posts created with the sole intention of throwing accusations to each other tend to derail the threads and stir them up with negativity. Please, bear this in mind before posting and help keep the discussion and sportsmanship up.

Thanks!

Hello everyone.

As it has already been indicated here, all races run at the same speed; besides their appearance, it is their respective animations while running what makes them look faster or slower in your eyes.

Hello everyone.

ImEvolRAWR, please check the following thread, as Gab Superstar already mentions. gw2lfg.com is a very useful tool for finding groups.

We proceed to close the thread now.
Thanks for your understanding.

Hello everyone.

Hermes is right and therefore, as the question is solved, we proceed to close the thread.

Hello everybody.

Laurana Fox, welcome to Tyria and the official GW2 forums. Now that you found out the info you were searching for, you only need to wait a little bit to make the server jump. It may seem difficult sometimes with very popular servers but it is possible.

Have fun with your surprise scheme!

Hello everyone.

As it has been already stated here, we are offering one free transfer per week at the moment. Rest assured that we will inform you beforehand through our official channels, should a change in the transfer system occurs, so you can plan quite in advance where to stay.

Perfect, thank you very much Kirito. As the issue has been solved, we proceed to close the thread.

Hello everyone.

Glad to know that it worked finally for you, Sartori. We will forward the info here provided to the team today. Thanks!!

Hello everyone.

Thanks, Unantastbar, for that answer. We will leave the thread open so more people can benefit from this solution.

Hello Cerelia.

Thanks for this heads-up. We will leave the thread open so more people that encounter the same problem can benefit from your work-around. We would ask for a little bit of patience till the quest gets fixed. Thanks!

Hello everyone.

This is not a bug report and therefore we proceed to close the thread as it does not fit inside the subsection. If you feel that this issue can be discussed, feel free to open a thread in a fitting subsection and/or post your suggestions in the Suggestions subforum. Thank you very much for your understanding.

Hello Roy,

well, glad to know that you found your solution. As this is not a bug report any longer, we proceed to close the thread.

Hello there, Jaqalope.

There are already other threads in this subforum that threat this issue (therefore we will close this one). In these moments the team is aware of this and studying it carefully. Thanks for your patience.

Hello everyone.

As ILLconceived Was Na has pointed out, you do not need to delete your character but just provide a different name.

Hello Baroness.

You need to contact Customer Support (click here), so they help you with this issue. Do not forget to provide them with as many details of both accounts as possible. If the ticket goes unanswered for three or more days, please, proceed to write the reference number and a little description in the following thread.

Thanks!

Hello there, Fook.

If your friend has already sent a ticket (and the issue seems to be quite recent) then he needs to wait till Customer Support gets back to him. The moment he is proven innocent, his account will be restored. At the moment the team is studying these cases carefully; rest assured in any case that real gold sellers are also getting banned.

We proceed to close the thread now.
Thanks for your patience and understanding.

Hello everyone.

The forum Code of Conduct is on the forums main page, here. You can also learn more about the infraction system by clicking in the following thread.

As the question has been answered, we proceed to close the thread.
Thanks!

Hello everyone.

Pvp, you can follow the tip of Centrix and alternatively you can also send the video or links to a video and screenshots to Customer Support via a ticket. Following these guidelines you make sure that the info you have arrives effectively to the security team.

Thanks for your collaboration!

Hello everyone.

Although we do appreaciate this contribution, we proceed to close the thread as this is not really related to Guild Wars 2, as you already mention, Brazensage. Thank you very much for your understanding.

Hello everyone.

As it seems that the question has been solved, we proceed to close the thread. Thank you very much, Michael, for your contribution.

Hey there, Popcorn.

Please, check this thread, to see if the solutions there stated can help you in any way. Most of the times you need to re-visit the Chantry of Secrets in the Bloodtide Coast. If this is not the case, please, contact Customer Support.

Hello Arx.

We understand the situation here but rest assured that your account will be restores as soon as Customer Support sees your innocence (as it already happen with your friend). I see that your ticket is quite recent so please, I would ask you to remain patient till Customer Support gets back to you. If the ticket goes three or more days unanswered, please, proceed to write that reference number in the following thread.

Thanks.

Hello everyone.

Thanks for that quick answer, Curae. Since the question has been answered, we proceed to close the thread.

Hello everyone.

Since the question of Ushiromiya has been answered, we proceed to close the thread. Thank you very much to the others for your answers.

Hello everyone.

We are aware of the fact that there is no proper tab for reporting these attitudes so I will forward this today to the team. For the time being, you can select the “scamming” option or alternatively you can send your screenshots and details of this particular incidence to Customer Support. Both ways help us.

We close the thread now.
Thanks for your understanding.

Hello everyone.

Miri´s question has been answered correctly so we will proceed to close the thread.
Thanks for all your quick contributions!

Hello everyone.

Yes, the team is aware of this new kind of bots and aware as well of the fact that they are considerably harder to report. I will pass to them today again these concerns but in the meantime we would ask you to keep on reporting as much as you can with the already existing tools (in-game tools and external ticketing system with screenshots). The more you report, the better the game will be for all.

Thank you very much for your patience and continuous reports.
We really appreciate them.