Guild Wars 2

Hello everyone.

Mucco, we would ask you to send a report to the following email address, exploits@arena.net, where this issue can be properly look into. In the meantime, we proceed to close the thread.

Thanks for your understanding.

Hello Searix,

what Michael has said is correct. You need to contact Customer Support, here, in order to set up the matter. If you think you may want a rollback of your account, you can also ask for it there.

Thanks.

Hello Shiniou.

We proceed to close this thread since there is already another match-up thread, here, so we kindly request you to repost this again in that particular thread. Thanks!

Hey, The great warchief. Thanks for letting us know. Since this is not a bug report anymore, we proceed to close the thread.

Hello there, Smoothy.

As Gaile Gray has stated in this other thread, we do not have an ETA on this feature but it is still planned for the future.

Thanks for your patience.

Hello Azrune.

You may want to file a ticket with Customer Support and ask them about it. If the mask was deleted somehow because of a human mistake, then do not build your hopes up about it though.

Good luck.

Hello everyone.

Haydenstar.8142:

Valhagr [VaL] has moved to Jade Quarry. Thank you for all your responses!

Since Haydenstar has already noted the final destination of the guild, we proceed to close this thread. Thank you very much to all of your for your contributions.

Hello everyone.

Just a quick message to let you know that a note will be passed on to the team about this. We let the thread open so you can report more about this issue, should you encounter it again.

Thanks!

Hello everyone.

Thanks for editing that original message, Merujsy, and letting us know about it. Since this is not longer a bug report, we will proceed to close it. Thanks, Peterpat, for your comprehensive answer.

Hello everyone.

Raggi, you still have a few days before the free transfers end and, as Mag Li has pointed out, there are moments of the day in which you can effectively make the jump inside JQ. We know sometimes is exasperating but I am sure you will be able to transfer, in the end.

Good luck!

Hello everyone.

Since this thread does not really invite to any meaningful discussion, we will proceed to lock it. Recycle, if you have a suggestion to improve the existing system then we encourage you to open a thread in the Suggestions subforum.

Thanks for your understanding.

Hello everyone.

Thank you very much for your answers and contributions. Since the original question is already resolved, we proceed to close the thread.

Hello Lipstickxx.

At the moment we do not contemplate to offer this trial period again. However, should any update comes regarding this, rest assured that we will let you all know about it through our official channels.

Hello everyone.

As it has already been stated before, this practice is of course not related to any specific server and generalisations about this should not be made, for obvious reasons. Having this in mind, we proceed to close the thread.

Thanks for your understanding.

Hello everyone.

Thank you for all your answers and contributions. Since the question has been solved already, we proceed to close the thread. Thanks again.

Hello everyone.

Thank you very much indeed for your contributions. Since the question is already solved, we proceed to close the thread. Thanks again!

Hello there, Lalance.

I am sure that the community will help you with other useful links about it, but I would suggest you to start by the GW2 Wiki article on crafting, as you will find direct info about disciplines, materials, crafting locations, and so on.

Have fun!

Thanks for letting us know, Raccoon. Since this is not longer a bug report, we proceed to close the thread. See you in Tyria!

Hello everyone.

Umut, yes, the team is aware of this botting issue since you guys started reporting it. We see that it is harder to report this kind of fellows because of the teleporting but nevertheless we would encourage you to keep on reporting them through the in-game reporting tools (you can also send screenshots to Customer Support via a ticket).

Thank you very much.

Gaile Gray.6028:

I believe that we will be offering name changes in the Gem Store sometime in the future. Hold tight and you will be able to change that name.

There you have, Bree Lynn. We understand the feelings that come along with waiting but I am afraid we cannot say more at this point. Should a change about this arrives to the game, we will keep you all dutifully informed.

We proceed to close the thread now.
Thanks for your understanding.

Hello everyone.

As AwwGee has pointed out, we would like you to report those PMs you get, as the denounces get directly to us and we can act accordingly. Regarding the other issue: rest assured that once your case is cleared, your account will get back to you but you need to be a little bit patient. As indicated before, if you do not get an answer in thee or four days, then proceed to post the reference number in that sticky thread.

Thanks.

Hey there, Nithix.

You friend needs to file a ticket with Customer Support, clic here, detailing all the possible information he has about his account, like e-mail account associated, serial code, etc. They are the ones who can help him regaining the access to the game again.

Hello everyone.

Yes, the team is aware of the presence of bots in WvW as well and fighting against them since the beginning as a priority. We would like to ask you to keep on reporting those fellows as soon as you see them, through the in-game reporting tools (screenshots and vids to Customer Support are also a possibility) as this helps us effectively.

Thanks for your reports and your patience. It´s greatly appreciated.

Hello everyone.

We understand that it is pretty much frustrating but rest assured that the team is taking this issue very seriously. Please, whenever you receive this kind of messages proceed to report them immediately so we can act accordingly.

Thanks for your reports and your patience, it´s very much appreciated.

arrownin.3128:

Oops this is supposed to be in the suggestion forums, that’s what happens when you have too many tabs open ;\

No problem when the mod team is nearby.

Hello there.

This topic has been widely discussed here already and there are still threads popping out in the Suggestion subforum from time to time so we would kindly request you to search for them and contribute with your thoughts there in order to avoid duplicates of the same topic.

Thanks for your understanding.

Hello Cynikh.

First of all, welcome to Tyria and the official forums!! Indeed, we used to offer a “Invite a friend” feature during the Lost Shores event, that too place in November. At the moment we cannot really say whether we will be offering this in the future. If this comes up again we will let the community know through out official channels.

Hello to both of you.

Thanks for that answer, JayMack. Since the question has been answered, we proceed to close the thread.

Hello everyone.

Thanks for that answer, Zaxares. Since the question is already solved, we proceed to close the thread.

Hey there,

thanks, Khisanth, for that quick answer. Since the question is already answered, we proceed to close the thread.

DejaVuGurl.8023:

EDIT: After some time and thinking, I have realized that this is purely my fault and ANET shouldn’t have to reimburse me. I just got really upset when it happened and kind of overreacted.

No problem, DejaVuGurl. The only thing is, try not to make ANet call-outs in your thread titles as this is against our code of conduct. We would like to thank all of you guys for your contributions up to this point and since the situation seems to be solved, we proceed to close the thread.

Thanks again for your understanding.

Hello Grezko.

No, it is not a mistake. The team is aware of this issue and encouraging the players to select the Botting tab when reporting with the in-game reporting tools. Another alternative way you can use is to take a screenshot and attach it with a ticket to our Customer Support. Either way helps us.

Thanks for your reports. They are greatly appreciated.

Hello Xemnes.

Glad that it got finally resolved for you. We will pass today this info to the team anyway and proceed now to close the thread.

Hello everyone.

Since the problem has been resolved and this is not a bug report any more, we proceed to close the thread. Thanks for your answer, Mira.

Hello everyone.

Vadiana, as Mespilia says, most of the times this is a temporal issue that gets resolved after restarting the client again. Other times it is due to maintenance procedures and it is also temporary. Please, whenever you encounter this bug, exist and start the game again. If this does not solve the problem, then proceed to write a ticket to Customer Support to inform them about this.

Thanks.

Hello Ingvar.

At the moment we are not planning to provide the service you are requesting. However, should a change comes in the future regarding this, you will be all informed through out official channels.

Thanks for your understanding.

Hello Smitten.

You need to send all of that to Customer Support via a ticket.

Hello everyone.

Since the question has been resolved, we proceed to close the thread now. Thanks, Loli Ruri, for your answer.

Hello everyone.

As already pointed out by some users here, there are already threads in the Suggestion subforum that suggest the possibility of implementing mounts in Tyria. Therefore and in order to avoid duplicates of the same topic over and over again, I would ask you to keep your discussions in the already existing threads there. For example, in this one.

Thank you very much for your understanding.

Hello everyone.

As it has already been said, this is a temporary situation and it is not by any means something permanent. The thread you were searching for is this one: there you can read the official words of CM Regina Buenaobra about this.

I close now the thread and thank you for your patience.

Hello to both of you.

Oden, please, go and file a new ticket with our Customer Support team. They are the ones who can help you sorting out this linking issue.

We close the thread now. Thanks for your understanding.

Hello everyone.

Thanks for your thoughts. However, we are trying to encourage a more constructive way of posting among our players and this thread does not really follow that philosophy. Therefore, we proceed to close it.

Thanks for your understanding.

Hello everyone.

Thanks for letting us know, Xehanort. Since this does not look like a bug any longer, we proceed to close the thread.

Hello everyone.

Haxyou, you certainly need to contact again Customer Support with the old reference number, so they can revise your situation and sort things out for you. You can also provide them with that screenshot, as well as with all details that are important for this issue. If the ticket goes unanswered for three or more days, then proceed to copy your reference number and a brief description inside the sticky for old tickets.

Thanks.

Hello everyone.

Reidlos, you are totally welcome to report them through the in-game reporting tools or also with screenshots (via a ticket with Customer Support), as this kind of attitude is not really good for the rest of players. Thank you very much.

Hello everyone.

Shifty, from the forums there is not much we can do to help you. As Simplesimon states, you need to send a ticket to Customer Support so they can help you out with this incidence. In the meantime, we also recommend you to use the mobile and the email authenticators as an extra security layer for your account as well as changing your password to a unique one, never used before.

Thanks.

Hello everyone.

As already pointed out, all incidents of in-game harassment should be reported to our Customer Support team using the ticketing system. Just keep in mind that like we don’t permanently ban anyone on the forums for first time offenses, the same goes in-game. The more you report, the better the game world will be.

Thanks!

Hello everyone.

Suizen, as Michael and Loli have correctly stated, the ticket is quite recent and you need to give time to Customer Support till they deal with it and get back to you. There is not much left we can do from here in your case and we would ask you to be alittle bit more patient. Rest assured that Support will contact you and your brother will return to Tyria soon enough.

Thanks for your patience.

Hello everyone.

Weindrasi, your friend needs to sort this with Customer Support, which are the ones who can help him effectively in this kind of situations. Rest assured that he will have his account back once they revise his situation. This said, if the new ticket goes unanswered for three or more days, proceed to write the reference number and a brief description in the sticky for old threads.

Thanks.