Showing Posts For CC Eva.6742:

Really ANET...

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Lotherain, we really appreciate that you took the time to give us your feedback, which will be passed on to the team. Rest assured that your friend only needs to wait till Customer Support gets back to him; in any case, if the ticket has been not solved in 3 days, please write the reference number and a little description in the subforum sticky for old tickets.

Thanks for your understanding and patience.

My friends account problem

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Soulxcar.

From here the forums there is little we can do. Your friend needs to contact as soon as possible Customer Support and provide a detailed description of this problem, long with these details that identify him as the owner of his account. If the ticket goes unanswered for three or more days, you can post the reference number here.

Email displayed in place of Display name

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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Hello FAZZ.

No, you are not the only one. Go and check the following thread. The team is aware of this (you can read our official stance there).

We close this thread now. Thanks for your understanding.

Guild wars 2 account in the EU?

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello AimForThatFace.

There is no problem. Once you are inside the game you can choose any server that is not full in order to start playing there, even the European ones.

Flame and Frost Event

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Since the question seems solved then, we proceed to close the thread.

Buying gems with PaySafeCard

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Jaka.

I am afraid we still are unable to give you news about this at this moment. Rest assured that if we allow new payment methods in the future, we will announce them through our official channels so everyone knows about it .

We close the thread now.
Thanks for your patience and understanding.

Are rare items gold or yellow?

in Lore

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Well, colours are a subjective matter, I guess, but Rares in GW2 are indeed yellow. :P
We close this thread now.

Bluescreens

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Lendruil, thank you very much for letting us know. We definitely leave the thread open so other players in the same situation can benefit from your solution. To the rest, thanks for your contributions!

Guild wars 2 & ubuntu

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Enzo.

Thanks for letting us know. Since the question seems closed, we proceed to close the thread.

Name Change Contract

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Thereon.

You know it right. We cannot really say anything about this feature now but should an update comes regarding this, we will inform all of you through our official channels. We close the thread now and thank you for your patience and understanding.

Fractal's loot nerf???

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Please, check this thread in which the question was already tackled by Colin Johanson. We close this one in order to avoid duplicates. Thanks for your understanding.

world transfer

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Shalev.

Welcome to Tyria and the official forums! You can change to the server of your choice (provided that it is not full) but I am afraid that you will need to pay gems for it as the free transfers ended already.

Guild Roster/History showing e-mail.

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

And since we are having an official thread with Gaile Gray´s posts inside (check Healix´s link), we encourage you to keep on posting there. We close this one to avoid duplicates of the same issues. Thanks for your understanding.

What a split community we have...

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Revolution, while we really appreciate that you took the time to give us your feedback, we’ll now close this thread as there are already other threads in this subforum that are discussing this same issue. Thanks for your understanding.

character name change what the hell

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Ericxness.

We understand that waiting can be quite frustrating but we will keep you guys informed should a change regarding this specific issue arrives to GW2. As this is not really an account problem, we proceed to close the thread.

Thanks for your patience and understanding.

harpy fractals boss

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Thank you very much for all your input and comments about this. Since Wukunlin has already a great deal of suggestions for the boss, we proceed to close the thread.

Thanks again!

Bloodstone Shard sell back ?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

SandruDaniel, I am afraid that this item is not refundable and therefore you cannot sell it back. We proceed to close the thread now. Thanks for your understanding.

Just lost all hope in this community

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Leman, you certainly can send a ticket to Customer Support, providing information about this episode. Just like we don’t permanently ban anyone on the forums for first time offences, the same goes in-game. The more you report, the better the game world will be.

Such behaviour will still exist in-game but fortunately these fellows are a minority out of the great community that Guild Wars 2 is.

dungeon finder system

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

As Robert Hrouda has stated before, we are working on it and hope to have it out as soon as we can. We proceed to close the thread. Thanks for your patience.

bltc acting strange

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Cato.

Yeah, sometimes the BLTC experiences these temporal issues, that normally disappear after restarting the client. If you are encountering weird bugs with the trading post, please, do not hesitate to let us know through the in-game reporting tools or via a ticket to Customer Support. Thanks!

Server with Open Balth

in Dynamic Events

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

There is in this subforum a bigger thread in which players post whenever the temple is uncontested in different servers. That might help you! Check it here. We proceed to close this thread now.

Any servers with Temple of Melandru open?

in Dynamic Events

Posted by: CC Eva.6742

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CC Eva.6742

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Then we proceed to close this thread.
Have fun!

Any servers with uncontested balth temple?

in Dynamic Events

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hey, Tweeaak.

We have this bigger thread here in which players post whenever the temple is uncontested in different servers. Therefore we invite you to visit it and proceed to close this thread.

Noob Question ><

in Crafting

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Thanks for answering that fast, Zanthic. Since the question is solved, we proceed to close the thread.

Where do I get those 2 recipies?

in Crafting

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Since it seems that Zariuss has found what he was looking for, we proceed to close the thread.

Is refund guaranteed in first 30 days?

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Mattersnot.

We suggest you to contact our Customer Support directly so they can solve any question you and your friend has regarding this issue. Thanks!

Missing from bank?

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Nibiru.

Since this is not longer a bug report, we will proceed to close it. Thanks for letting us know that you solved it, in any case.

Mail not arriving

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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I tried deleting absolutely everything (like mail from filling hearts & event notices) but it still hasn’t shown up. I’m really not sure what the problem is, since my mail did appear for a few minutes last week! I’ll go open a ticket like you suggested, as soon as I figure out how you do that haha. Thanks!

You can follow this link and fill the ticket form for Customer Support. They will get back to you soon. In any case, we will proceed to forward this situation to the team as well. Thanks for reporting!

Possible Laurel Aquisition Bug

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Irkm!!

Closing the thread in 3, 2, 1… Have a nice day!

Oola's skill challenge (Problem Solved)

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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Thanks for all your contributions, guys! Since this is not longer a bug report, we proceed to close the thread.

Artificer 400 => missing ori inscriptions

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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No problem, Naoby. Since this is not longer a bug report, we proceed to close the thread.

Tequatl the Sunless - Chest Bug?

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Imrahil.

Thanks for letting us know. We proceed to close the thread then. If you encounter other bugs during your adventures in Tyria, do not hesitate to send us a report via the ticketing system or the in-game reporting tools. Thanks!

Gray lines all over the screen! :(

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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We are glad to hear about this, Godomin. We proceed to close the thread now.

Building walls flicker

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Perfect!! Then we proceed to close the thread. Thanks, Achrmaeiad!

Hacked Account - Stolen Gear

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Macker, you can also check our policy for restorations.

Stuck in wrong world

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Inverted.

I am afraid to tell you that there is not really a way to do that since you decided personally to move to Kaineng.

(edited by Moderator)

Immobilize and Stun Breaks

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Thanks for your answers!! Since the question is already answered, we proceed to close the thread.

Fractal Help

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Thanks for that answer, Mad Rasputin. Since the question has been answered, we proceed to close the thread.

TP bugged

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

StarFighter, glad to know. Since you have solved this, we proceed to close the thread.

Unable to purchase gems

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

I would ask you both to write a comprehensive ticket to Customer Support, following this link, in order to let them know about this issue so they can help you and see what is exactly the problem here.

Thanks.

Changed Password but Can't Login

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Gideon.

Well, that was quick. We close the thread now then.

Raven, Wolf, Bear & Leopard MF Recipe?

in Crafting

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Thanks for your answers. Since the question has been answered, we proceed to close the thread.

Crafting Booster not Working?

in Crafting

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Since the question has already been answered, we proceed to close the thread. Thanks, Erasculio, for your help.

Mystic Forge ?

in Crafting

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Since the question has been answered, we proceed to close the thread. Thanks, Revan, for your answer.

100% World completion but only showing 99%

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Since the problem has already been solved and this is not longer a bug report, we proceed to close the thread. Thank you very much for your answers and input.

Achievement missing (but done) bug report

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Yes, there is already a thread going on around this, check it here. As already stated by Jeffrey Vaughn, it does not affect whether or not you can wear the title, it just affects the achievement’s displayed progress.

the game dosnt start

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Joolistyler.

You need to send a ticket to Customer Support, here explaining this problem and providing them with the details of your account (serial code, email, etc) so they can have a look into this and help you.

Thanks!

friends account broken / server transfer

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

OrionX, your friend needs to contact as soon as possible with Customer Support, so they can look into this incidence and help her to resolve this. If the ticket goes unanswered for more than three days, feel free to post the reference number in the sticky of this forum for old tickets.

Thanks.

600 gems went missing.

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello FearTheOyster.

Please, if you have not done so yet, proceed to send a ticket to Customer Support so they can have a look at this incidence and help you with it.

Thanks.

My email appears instead of my nickname

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Since there is already a thread going on around this issue (Gaile Gray is taking care of your reports), we proceed to close this one and encourage you to keep an eye on the other.

In any case, we are aware of this issue and looking into it; it has been assessed as something that is not a major issue of concern as far as security goes.

Thanks for your understanding.