Guild Wars 2

Hello everyone.

Thank you very much for your input up to this point. We proceed to close the thread now, as this kind of threads tend to derail quite quickly into personal battles and does not really set the grounds for a game dungeon per se. As I said, thanks for your contributions and for your understanding.

Hello to both of you.

Fuzzion, please, feel totally free to engage in the discussions that already in the thread that Maltra quotes. We rather prefer to keep all your opinions about this post in one single thread and not scattered all around the forums. Thanks!

Hello everyone.

Dtraxx, thanks for the answer. Since the question has been correctly stated and this not longer remains a bug report, we proceed to close the thread.

Hello Ragni.

We appreciate that you took the time to let us know your feedback; of course we are aware of the community´s opinions regarding this issue and your thoughts will be passed on to the team today. Thanks.

Hello Yasha.

Yes, it´s true that there´s no hacking/cheating tab in the in-game reporting tools and I will forward this again to the team. For the moment you can select the botting tab without any problem, you will not be banned for reporting correctly a hacker with that option. If you are not really sure you can use another way of reporting: you can take a screenshot with the name of the suspect and then send us a little report with that screenshot (or even videos, should you have some) to the following email address: exploits@arena.net (works also for hacks and episodes of cheating).

Thanks for all your reports!

Hello everyone.

Go and have a look at the Wiki page about these strange creatures to see their location and their drops.

We close the thread now.

Hello Solous.

At the moment we are offering one free server transfer per week so your friend can try and join in your server after he logs in for the first time and if this does not work he can start levelling in another server and after week proceed to jump into JQ. We are aware that it is frustrating to be checking the capacity of the servers but satisfactory stories of successful transfers are also out there.

Check this page for an update about what to expect regarding upcoming server transfer changes. We will let all of you know before-hand throughout our official channels so everyone knows about it quite in advance.

Hello everyone.

All incidents of in-game harassment should be reported to our Customer Support team using the in-game ticketing system(just give us the name and the place, time of the event). Just keep in mind that like we don’t permanently ban anyone on the forums for first time offenses, the same goes in-game. The more you report, the better the game world will be.

Thanks!

Hello Randromfightfan.

While we really appreciate that you took the time to give us your feedback, we’ll now close this thread as it does not invite really a constructive discussion. We encourage you to write a suggestion about this issue in the Suggestions subforum if you see it fit.

Thanks for your understanding.

Hello everyone.

Thanks for the answer, BlackWolf. We proceed to close the thread since the original question has been answered.

Hello everyone.

Randull, it is effectively an Armorsmith recipe and this should have been already corrected by now.

Hello everyone.

As GoZero and Jayne have pointed out, most of the problems with people not receiving items or gold is because they have their inbox rather full. Please, Tinker, proceed to delete a bunch of those messages till you are finally with two or three and see that your stuff arrives correctly. If this is not the case in the following hours, do contact with Customer Support.

Thanks.

Hello Edward.

What you describe is weird indeed. However sometimes, when you delete a character, it can take some moments for the database to update. Please proceed to reboot your computer and restart the client after some minutes to see if this issue gets automatically resolved. If this is not the case after some hours, please, proceed to open a ticket to Customer Support.

Thanks.

Hello everyone.

Each time you are witnessing an episode of cheating, hacking or exploiting, please proceed to report it using the in-game reporting tools (selecting the botting or scamming tab option would work). You can also take a screenshot and email it to us with a complete report to the following email address: exploits@arena.net. The more you report, the better the game will be.

Thanks for all your reports and patience!

Hello RcRushZx.

If you have already sent a ticket requesting a change of email address, then you only need Customer Support to get back to you, which will happen soon enough as this is a very common request. If you have not received an answer in 3 days, please, proceed to post your reference number in the sticky for old tickets.

Thanks!

Hello everyone.

As Wesley has already pointed out, you can always check our official message about the infraction system, posted by Mark a while ago. As it is explicitly stated there, we rather prefer not to give too much information about the system as a whole as this could be misused by some users and this would not be overall fair, would it.

If you receive an infraction that does not carry a point, then consider it always as a friendly but firm reminder that a post of yours has gone against our Code of Conduct of the forums in one way or another. It´s quite simple actually. We do not ban people from the forums for first offences, that would not make any sense and would also not be fair. We rather prefer to ensure that everyone has the opportunity to contribute to these boards in a constructive and respectful way.

Hope this explains a little bit better our stance on this.
And now I proceed to close the thread.

EDIT: Ok, Lunar Sunset, you were even faster… Ok, so that message also explains it very well.

Hello everyone.

These teleporting hackers are considerably harder to report than the normal ones but you can still send screenshots and your reports via the ticketing system to Customer Support, where they will be looked into. Remember that even if you think that they seem to be always there, the team is taking these fellows very seriously and will keep on fighting them.

Thanks for your reports and everybody´s patience. It´s greatly appreciated.

Hello everyone.

Well, Zaanko, glad that the question got solved for you in the end. As you got the answer and you can return to Zaanchy, we proceed to close the thread.

Hello everyone.

Since there is already a thread going on about these issues, where more people are posting their opinions, we will close this one and encourage you to keep on your discussions here (the one Karizee just mentioned).

Thanks!

Hello PurpleHaze.

While we really appreciate that you took the time to give us your feedback, we’ll now close this thread as it does not invite to a constructive discussion. If you think something should be improved in this respect or have specific suggestions, do not hesitate in opening constructive threads in the appropriate subforum.

Thanks for your understanding.

Hello everyone.

ExZee, while we really appreciate that you took the time to give us your feedback, we’ll now close this thread as it does not invite to constructive criticism.

Thanks for your understanding.

Hello everyone.

Daydream, that is pretty understandable and I would encourage you to send another report to exploits@arena.net; the more information and reports we have on these issues, the better.

Thanks!

Perfect, then we proceed to close the thread as this is not the report of a bug.
Thanks for your answer, Wolf!

Hello everyone.

Oracle Fefe, this kind of refund is something you should check with the shop where you purchased it and not with us since the box is unopened and that key does not belong to anyone, is not used yet and therefore, technically it is nothing our Customer Support can take care about as there is no client using that key. I am sure the shop will allow you a total refund if you arrive there with the box and the receipt.

Thanks to all for your contributions.

Hello Monsterlord.

Yes, do not worry. The only thing is, that we have limited the server transfer to one per week so you need to wait seven days in order to jump to the server of your choice. This will not cost you any money.

Hello to both of you.

Decrypter, we understand that you want more details about what Colin said but please, we would ask you to remain patient till the information comes out, which will happen in due time.

Thanks!

Hello everyone.

As Vol has correctly stated, there is already a bigger thread in the subforum Crafting and I would ask you to keep your discussion there as it is better for the dev team to have all your thoughts on a particular issue concentrated in one thread than scattered all around the forums.

Thanks for your understanding.

Thanks for all your answers.
Since the question here has been answered and it is not longer a bug, we proceed to close the thread.

Hello everyone.

Blooderfly, you need to follow the links that White Wolf has provided but bear in mind that we offer one restoration during the lifetime of a Guild Wars 2 account. To safeguard your account, please be sure you use the best security processes (mobile and email authenticators and a very unique password).

Thanks for your patience and sorry for the inconveniences caused.

Hello everyone.

At this point, as Jinx correctly stated, the only way of dealing with this issue is through Customer Support. IncognitoBandito, as already said, do not build your hopes up as it is quite unlikely that they will change your name unless it violates our policies.

Should any change arrive to the game concerning character names we would let you know through our official channels.

Perfect, since the issue seems to have been solved, we proceed to close the thread.

Hello everyone.

Lyngaas, even though now it appears Full, there are constant movements and fluctuation of population between servers so those markers can change from Full to High in different moments of the day. We understand how frustrating this can be when you want to play in one specific server but at the moment this is the only thing you can do: keep on trying till you eventually get inside. This also happens.

You can either wait now and jump directly when you can to Underworld or just start in another server and start levelling up there; we are allowing one transfer free per week so you will need to wait seven days in order to jump to Underworld. Your choice.

Good luck.

Hello everyone.

Just a quick note: petition threads are not really allowed on these forums and therefore we will proceed to close the thread. Rest assured that the devs make thorough decisions about the fixes and balancing at the same time, keeping in mind what would be the best for the game at this moment. Thank you for your understanding.

Hello both of you.

Perfect, since the questions have been answered, we proceed to close the thread.

Hello everyone.

LIilMcGinley, please, proceed to put this information in the sticky that Michael is referring to, here. It is indeed more useful for us to concentrate all the issues with the guild system there than in different threads scattered all around the forums.

Thanks for your understanding.

Hello Fadari.

The Support page of GW2 has a great deal of information about a great number of hot issues, including the combination of your GW2 account with the previous one. Please, check the following instructions on how to combine your accounts after registration.

Hello everyone.

Just a quick note about this kind of attitudes and how to report them: if you think you have witnessed an unfair in-game episode and you would like the team to revise the players that took part in it and the situation, you can also proceed to report to our Customer Support team using the in-game ticketing system (screenshots and details -place, hour of the incident, etc- about the event would be desirable).

Just remember that like we don’t permanently ban anyone on the forums for first time offences, the same goes in-game. The more you report, the better the game world will be.

Thanks.

Hello every one.

Thanks, TheDaiBish, for those links. As there is already a bigger thread that is dealing with this issue, here, we will proceed to close this one. Feel free to contribute with your thoughts in the already open threads.

Thanks!

Hello everyone.

This is of course a legit suggestion but at the moment we are not contemplating this rewarding technique in our constant fight against bots. The team measures always the best ways of dealing with these issues and they make decisions through thorough thinking so rest assured that they are doing their best in this respect.

We are thankful for all the reports we are receiving, as they are helping us, and would like to ask you to keep on reporting those fellow bots.

Thanks for your patience!

Hello everyone.

Yes, the team is aware of this issue and these “mysterious lovers” in the forums and working on it. If you receive an email from these fellows, please, proceed to report it immediately by clicking the reporting button (the black flag). This will arrive directly to us and we will be able to act accordingly.

Thanks for all your reports!

Hello everyone.

Soulfist, we totally understand the frustration over this issue and would like to offer our apologies, as we are aware of the problems this represents for the gaming experience of a player that has not incurred in these activities. Currently we are studying these problems and issues with the banning and we need all the tickets and information possible, so we would ask you to remain patience while this gets sorted out. Rest assured that your fiancée will be playing soon enough once Customer Support revises the ticket you issued.

Thank you very much for your patience.

Hello Soulmyr,

well, if you tried logging in with your e-mail address and it worked… is because you need to log in always with your e-mail address associated to your account and there is nothing wrong with your account name.

Hello everyone.

Yes, we would like to ask you to send a ticket to Customer Support as every ticket and every report also helps us to focus on possible errors or issues and to study them more in depth. I personally would not recommend an account roll-back for 9 gold, New Creator, but this is only my opinion, although I totally understand the feeling of frustrating that this kind of loss brings. Just make sure you provide all the details to Customer Support so they can forward the issue to the team. I will also do the same today.

We close now this thread. Thanks for your understanding.

Hello everyone.

LeviGratton, we would like to remind you that we do not really recommended sharing accounts, even with friends or familiar relatives. This said, yes, you need to wait for a week before you proceed to return to your “home server”.

Hello Pluvicorn.

You need to tell your friend to send a ticket to Customer Support, by clicking here, as they are the ones who can effectively help him with this issue (he does not need to be logged in the forums so he can do this by himself). He needs to provide the details of his account and explain the problem so it can get resolved.

Thanks.

Hello everyone.

Thanks for all your reports. Please, keep on clicking the black flag in those PMs that you receive, as this gets directly to us and we can act accordingly.

Hello everyone.

Thank you very much for all your contributions and input up to this point. However, the last two pages of this thread have derailed in a very negative direction and they do not represent any longer a meaningful and healthy discussion to be held in the forums. Therefore we have decided to close it. Remember that provoking and condescending attitudes along with personal attacks are not allowed here and for good reasons.

Thanks for your understanding.

Hello JDL.

We understand that the situation may be pretty frustrating for you and your boyfriend but rest assured that when his account is revised and found innocent, he will receive it soon enough. We ask you to remain a little bit patient till the issue is sorted out for you. If the ticket goes unanswered for three days, feel free to post the reference number and a little description in the sticky for tickets with more than three days and it will be taken as a priority.

Thanks.

Hello everyone.

Yes, we are also aware of this practice and studying it. We would ask you to please report all the PMs you get from these “mysterious lovers”, as Nofo says. There´s a reporting button inside each PM (a black flag), so just click it and we will receive the info and act accordingly.

Thanks for your reports!

Hello everyone.

The team is aware of this situation and investigating it. We would like to ask you to report these PMs you receive with the report bottom (the black flag inside the PM) so more information arrives to us and so these users can be punished accordingly.

Thank you very much.