Guild Wars 2

Hello everyone.

As Loli Ruri and Meijo have correctly stated, there is no way Support will return to you that mask, Jaded, as the mistake, although unfortunate, was a human one and not due to any error or internal bug. So if you really want to have that mask back, then you need to create a new character, I am afraid.

We proceed to close the thread now.
Thanks for your understanding.

Hello there.

Yes, there are some issues still with the News RSS and the team is aware of this. We ask for a little bit of patience till it gets fixed. Thanks!

Hello everyone.

Ursan, the workaround of Michael works just fine so try to edit the url, should you encounter this problem again. This incidence will be passed on to the forum team.

Thanks for letting us know.

Hello Michael.

Thanks for reporting this; I will pass it on to the forum team as it really looks like an issue to check. Thanks again.

Hello Cyberman,

thanks for reporting, we will forward this to the forum team today.

Hello there, Non Ali Amor,

well yes, you start making your character always in the server where you currently are; you cannot have different characters in different servers. Each time you move to another server, all your characters travel to that world. You do not have to pay anything then; and remember that at the moment we are allowing one free server transfer per week.

Hello there.

We proceed to close the thread since the original question was already answered.
Thanks for your contributions.

Hello HollowPoint,

thanks for posting. We will proceed to pass your feedback to the team today. Since this topic is already being discussed both in the Suggestions and in the Dungeons subforums, we proceed to close this particular one.

Thanks for your understanding.

Hello everyone.

We are glad to hear that the problem is solved, Exo. To the rest of you, thank you very much for all your contributions. Since the situation has been solved, we proceed to close the thread.

Thanks again!

Yeah, moderation incoming!!

Please, follow the link Klinch provides. I will now close the thread.
Thanks!

Hello there.

Yes, the team is aware that Cliffside is still having problems and working on it, as we are getting some reports in the Game Bugs section (this one, for instance). I will proceed to close the thread an encourage you to keep on reporting in the already existing threads or though the in-game reporting tool.

Thanks for your understanding and patience.

Hello everyone.

As I just wrote in another thread, the gw2 discussion subforum has already threads that discuss issues with the karka chests and there is no need to start a new one. Please, check this one in order to see a discussion about what the other players got. For an official discussion about the solution with official ANet statements inside, check this one. There is also another one about the fairness of the karka chest rewards, here.

We encourage all of you to stick to those already open threads if you have something to add there or feedback for us.

We proceed to close this one. Thanks for your understanding.

Hello there.

The gw2 discussion subforum has already threads that discuss issues with the karka chests. Please, check this one in order to see a discussion about what the other players got. For an official discussion about the solution with official ANet statements inside, check this one. There is also another one about the fairness of the karka chest rewards, here.

Please, feel free to contribute in any given thread.
We proceed to close this one. Thanks for your understanding.

Hello there.

RapidSausages, there is already an open thread in this subforum about the Lost Shores items, here. Please, feel free to check it.

We close this one now. Thanks for your understanding.

Hello there, Azunai.

You can try and contact Customer Support about this. Even if they cannot put you back in Sea of Sorrows, it is also good to know the details of this incidence for the future. In case they cannot move you back, which seems very likely, I am afraid you´ll need to wait one week to move to your desired server.

We proceed to close the thread.
Thanks.

Hello there.

The error 502 happens from time to time in the forums; they are down and no one can post anything there for a time. Please, just wait a little bit and try again after some minutes, should you encounter this error again in the future.

I will also forward your concerns to the team today.

Thanks for your feedback.

Hello there.

Hopefully by now you have regained access, Pedra. Please, let us know if this is still not the case. Thanks!

Hello there, Blackrs.

You may want to try with Customer Support. Send them a ticket with all the information you can provide and wait for their answer although do not build your hopes up about it.

Hello Pmiles.

Ok, thanks for letting us now. I will forward this to the team today.

Hello Skeptix.

This also happens to my computer and I am using Firefox at the moment. So I will proceed to forward this to the team. Thanks for letting us know!

Hello Luna:

Thanks for your suggestion. We proceed to forward it to the forum team.

Hello there, BAshLordz:

you need to open a ticket with Customer Support (click here) so they can help you with your incidence. Check this thread here on how to submit a ticket correctly. If the ticket goes unanswered for more than three days, then post your reference number in the following thread.

Thanks!

Hello everyone.

As Savan correctly states, there are already some open threads at the moment where you can contribute with your own feedback about these issues; the bugs here mentioned have been covered already and it is indeed more effective for the dev team to have all your feedback concentrated in one place rather than scattered all around the subforum.

We proceed now to close this thread.
Thanks.

Hello there.

As Bluestew has linked all of you with the thread that already discuss this issue, we proceed to close this one. Please, do not hesitate to let us know your personal incidence with this bug; the more information we have, the better. Thanks!!

We are glad to hear that, Soulcheg.
Kahlan, thanks for your answer.

We proceed to close the thread since the question has been answered.

Hello there.

Cryo, thanks for bringing this to our attention. However, the forums are not the best place. We do understand that these teleporting bots are harder to report through the in-game reporting tools but whenever you have a screenshot (as this one), then proceed to send a ticket to Customer Support. With that you will be helping the team more effectively.

Thanks for all your reports! They are really appreciated.

Hello there,

just a quick message to remind you to stay on topic. We know that these match-ups threads can cover a great number of issues and of course sometimes different disputes take place at the same time but try to keep the personal allusions and negative comments to a minimum .

Thanks.

Perfect, since the question has been answered already, we proceed to close the thread.

Hello there.

as the question seems to have been resolved, we proceed to close the thread.

Hello there, Edjahman.

We understand that the teleporting factor makes harder to report these fellows. If you cannot use the in-game reporting tool, you can also try to get a screenshot and email it to Customer Support with the details of when that capture was taken. We understand that it is a longer procedure but there are no more reporting channels available, I am afraid.

Thanks for your reports in any case!

Hello to everyone.

Thanks for all your fast contributions. Since the question has been solved, we proceed to close the thread. Thanks again!

Hello there.

Zemi, check the following thread. New updates were added about 12 hours ago.

Hello everyone.

Since GregT has shown that there is a thread in the Dungeons subforum where this discussion is already taking place (and with dev answers inside), we proceed to close this one. Please, feel free to contribute in the already open one.

Thanks!

Hello there, Cimon.

Thanks for posting. However, telling us this in the forums does not really help and we are encouraging the people to keep on reporting bots though the in-game reporting tools, as this info gets very fast to the security team. You can also send a ticket to Customer Support but using the in-game tools normally is enough.

Thanks for your reports and your patience.

Hello there, Kazak.

Suggestion received and delivered to the team.

Hello everyone.

As Bluestone has correctly stated, the trial period is over and therefore the “invite a friend” option is not longer available.

We proceed to close the thread now.

Hello there.

Thanks for reporting. We are aware of some connectivity issues that happen from time to time in the forums; we are still studying it. Each time it just happens, just keep on trying to log in till you finally get inside (a little bit frustrating, I know, but the only way possible right now). Thanks!

Hello there, THISISSPARTA.

You need to open a ticket with Customer Support, here, and explain them this issue. You need to provide as many details of your two accounts as possible so they get a whole view of the incidence and help you in the best possible way. If your ticket goes unanswered for three days, please, proceed to post your reference number in the following thread.

Thanks!

Perfect, since the question has been answered, we proceed to close the thread.
Thanks for your collaboration!

Hello everyone.

MysticHLE, thanks for your thread. Your feedback will be passed on to the team today. However, I will also proceed to close it since this is rather a personal opinion/advice and not really a bug report (besides, your points have already been reported by other players before).

Thanks for your understanding.

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report (with the link f the vid, in this case) to the following email address, exploits@arena.net, where the issue will be looked into by the security team. The forums are not the best place for posting this kind of info.

Thanks.

Hello there.

Axel, sometimes the delivery of items can take up to some hours. First, try what Mazhar is suggesting as we have seen that it helps with a great deal of cases (do delete at least five messages from your in-box). If you have done so and have not received your items, then wait till the ticket answer arrives; if you go more than three days unanswered, please proceed to write your reference number in this thread.

Also, as this seems to be an account issue, we recommend you to open posts in the Account Issue subforum, should you encounter this kind of problems again.

Thanks.

Hello.

Since the question has been answered, we proceed to close the thread. Thanks, Neferteri, for your contributions.

Hello there.

As Loli Ruri has stated, the team is studying it but we cannot provide an estimated ETA at the moment. Rest assured that we will keep you updated through the official channels.

Perfect, since the question has been solved, we proceed to close the thread.
Thanks for your contributions!

Hello everyone.

As the question has been answered, we proceed to close the thread. Thank you very much to all of you for your contributions.

Hello there.

As Loli Ruri points out, this needs to be dealt with Customer Support. The time they need to answer tickets has speeded up but should you wait more than three days for an answer, please, proceed to write your reference number in the following thread.

Thanks!

Hello everyone.

Uwo, thanks for letting us know. However, this thread does not really discuss anything related to PvP and therefore it will be closed right now.

Thanks!

Hello there, HappinessFactory.

The loading screen bug is of course an issue for the dev team and they are working on it. Should any update about this arrive, you all will be dutifully informed through the official channels.

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team. The team is aware of this and working on it.

Thanks!