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Email links for LS & BCTC 404 errors

in Forum and Website Bugs

Posted by: CC Eva.6742

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CC Eva.6742

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Hello there.

Thanks for bringing this to our attention. We proceed to forward this information to the team today. Please, Siliconmania, keep an eye on the bigger thread you posted .

Thanks!

Forum question/suggestion (ignore - found it)

in Forum and Website Bugs

Posted by: CC Eva.6742

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CC Eva.6742

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Perfect, we proceed to close the thread then.

Lost Shores Feedback Thread

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Just a quick reminder: try to stay on topic and avoid personal battles or off-topic posting as this does not bring anything meaningful to the other people writing in it.

Thanks!

EXPLOIT: one-time event rewards

in The Lost Shores

Posted by: CC Eva.6742

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CC Eva.6742

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Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team. As public posts containing this information do more harm than good, we will proceed to close this one.

Thanks for your understanding.

Suspended Account

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Kyunz, if your friend has already sent a ticket, then she needs to wait till the resolution of it comes. If the tickets goes unanswered for three or more days, please, post the reference number in the following thread. Opening threads like this one in the forums does not speed up the process whatsoever.

Glevera, you need to send a ticket to Customer Support, indicating your issue and all the details possible from your account, so they can effectively help you.

In game dungeon group finder

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Sachiel, as Hillierawrs points out, this topic has already been brought to our attention a great number of times. Please feel free to check the Suggestions subforum and contribute there in a thread already open or visit the fore-mentioned link.

We proceed to close the thread now.
Thanks for your understanding.

Loud ringing

in Audio

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Effectively, there is an open thread that discuss this issue, here. You can alternatively follow ClintonD advice as it does help with this problem; in any case, the team is aware of this issue and working on it.

We proceed now to close this thread.
Thanks for your understanding.

200 hundred skill points.

in Players Helping Players

Posted by: CC Eva.6742

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CC Eva.6742

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Perfect, thanks for all your contributions!

Since it seems that the question has been answered, we proceed to close this thread.

Arenanet, how do we now report cheaters?

in WvW

Posted by: CC Eva.6742

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CC Eva.6742

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Hello there.

It is true that there is no “cheating” option available at the moment; this has been brought to the attention of the devs already (and I will certainly forward this to their attention today again). What you can do is what Cover Girl and others point out: report them under the tab “botting” and open a ticket, so the security team gets a complete report on this issue.

We proceed now to close the thread.
Thanks for your reports and understanding!

Engineer long range travel exploit

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Grizledorf.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Stuck in load screen

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Please, go and check the following thread as more people are discussing this problem in the Game Bugs section. The team is aware of it and working on a solution to fix it.

Thanks for your patience and sorry for the inconveniences caused.

Aiming > Firing from the hip.

in Engineer

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

MrMark, as Ksensei has pointed out, there is already a bigger thread that deals with this issue and we would ask you to keep your discussion there. Please, before posting on the forums make a quick search with our searching machine to see if someone has started the topic of your interest already.

Thanks!

Please Anet

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Skittlebob, thank you very much for your feedback, which will be passed on to the team today.

Please no more one-time event.

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

DJRiful, thank you very much for your feedback. We will forward it to the team today. Please keep on posting your feedback about the event in the Lost Shores subforum, as it is easier for the devs to get all your opinions there.

Thanks for your understanding!

Engy Nerf

in Engineer

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Scaramanga.

Thanks for your feedback and opinion, which will be passed on to the team. We do have some ongoing threads in this subforum that already discuss the question of nerfing so we encourage you to visit them.

We will proceed to close the thread now.
Thanks for your understanding.

elixir nerf has no one noticed

in Engineer

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

As there is already a prior and bigger thread about this issue, the one indicated by Spacemayu, we proceed to close this one and encourage you to keep on discussing this issue there.

Thanks!

Is this shield available in PVE?

in Players Helping Players

Posted by: CC Eva.6742

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CC Eva.6742

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Perfect, we are glad to hear that. As you have found it, we proceed to close the thread.

New Player getting to Lion's Arch?

in The Lost Shores

Posted by: CC Eva.6742

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CC Eva.6742

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Perfect, as the question is answered, we proceed to close the thread.

In my opinion, Fractals of the Mist is a complete fail.

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Just a quick reminder to all of you: discussions/feedback remain always constructive and meaningful for the community as long as the exchanges are kept civil and on topic. Please, bear this in mind or otherwise the thread will be closed. Thanks!!

Are simple macros illegal?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

eXs, we actively discourage you from using that device for it may be considered illegal as it offers an advantage over people who do not use it. For more information about our official policy in Third-Party programs, go and check the following thread.

Thanks!!

Are Lionguard skins staying?

in The Lost Shores

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

As the question as been answered, we proceed to close the thread.
Thanks for your answers!!

Diving Achievement?

in Players Helping Players

Posted by: CC Eva.6742

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CC Eva.6742

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Perfect, as it seems that the question has been correctly answered we proceed to close the thread. Thanks for your collaboration, guys!

Fan-Boyz Are The Game's Worst Enemy

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Innocente, thank you very much for your feedback. To the rest of you, thanks for your contributions.

However, the nature of the thread and the titled used will attract negative and off-topic posting and therefore, we will proceed to close it.

Thanks for your understanding.

Please post GMT times for future events?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Thanks for your feedback. We certainly use PST and CET times in our announcements but I will forward the feedback to the team to see that we do put extra attention on that.

Thanks!

WvW Gear normalized like sPvP Gear

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Replicant, thanks for letting us know. However, we will proceed to close this thread as you already have one open with your proposal and there is no need to repeat the information here.

Thanks for your understanding.

New to race - tips about what to do/specialization

in Sylvari

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Scrash, welcome to Tyria and the official forums! I just changed your thread title into something more descriptive; in this way, more players can help you.

Pollen?

in Sylvari

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

As the question has been solved, we proceed to close the thread.

Post a Picture and Small Bio of your Norn

in Norn

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everybody.

There is already a thread for showing all your Norns; check up this link. We proceed therefore to close this one.

Thanks!

When will we see guesting in-game?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Binidj, we cannot provide at the moment an ETA for the guesting feature but rest assured that it will arrive to you guys in due time and we will announce it thought the official channels.

Thanks for your support and patience!

Endless loading screen during sPvP

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Check this merged thread about the loading screens. The team is aware of this and working on it.

Thanks for your patience!

Loading screen bug

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Check this merged thread about the loading screens. The team is aware of this and working on it.

Thanks!

Load Screen Stuck

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Check this merged thread about the loading screens. The team is aware of this and working on it.

Thanks!

CITIZENS! COMING SOON!

in Audio

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Frosty.

The annoying bug should be fixed by now. Whenever you encounter another one that deals with the Lost Shores, please, proceed to report it inside the Lost Shores subforum.

Thanks!

Did not get my 3 invites :((

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Spricas.

Players that purchased and started playing on Guild Wars 2 after the 6th of November did not receive that invitation feature, I am afraid. That is the only reason of why you could not invite them.

Login rudeness

in Forum and Website Bugs

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Jmrathbun,

thanks for the feedback, which will be passed on to the forum team.

forums@arenanet email

in Forum and Website Bugs

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Fixit.

No, the reports sent to that email address do not go back to the moderators (that would not make much sense, would it?). The issue will be looked into by different people.

Event lag [Merged]

in The Lost Shores

Posted by: CC Eva.6742

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CC Eva.6742

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Hello guys.

I have proceed to merge the threads that are talking about the lag in Lost Shores. Rest assured that the team is working on it.

Thanks for your patience!

GW2 will never be an E-sport.

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everybody.

Chewablesleeptablet, thank you very much for your feedback. We have already a thread going on around the E-sport issue. Do not hesitate to visit it.

We close this thread now.
Thanks for your understanding.

Critical Damage Clarification

in Players Helping Players

Posted by: CC Eva.6742

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CC Eva.6742

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Hello,

thanks to everyone for your contributions! As the question seems to have been answered, we proceed to close the thread.

Character Re-customization

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Thanks for asking. You will always find conclusive announcements about the new implementations through the official channels and not before.

This said, if you think character re-customization needs to be implemented in the game, do not hesitate to use the Suggestion subforum to let us know.

Thank you very much!

(edited by CC Eva.6742)

How to Join Friends on Another Server?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Payadopa,

you need to move to his server or he needs to move to your server whenever possible. Now, we understand that some servers are FULL most of the times but even though, you can still try to join in. You could also choose to move together to a server that it is not so populated. Remember that server transfers are only allowed once per week.

The guesting feature will arrive in due time and will allow you to invite friends from other servers.

New Engineer

in Engineer

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Thanks for your contributions. Since the question seems to be solved, we proceed to close the thread.

have u seen a pack of rangers underwater?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

Oldgrimm, please, we would ask you to keep on reporting these fellows through the in-game reporting tools each time you encounter them or some like them, as this helps more effectively the security team.

Thank you very much for your collaboration!

I just love frozen loading screens

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everybody.

You may want to add your contributions and reports to the following thread in the Game Bugs subforum. The team is aware of this and are working to fix it.

We will proceed to close the thread now.
Thanks for your patience and understanding.

Endless loading screens are BACK! [Merged threads]

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Just a quick note to let you know that I have merged threads that were reporting this bug with the loading screen and moved it all together to its appropriate section, the Game Bugs subforum. Rest assured that the team is aware of this and working currently to fix it.

Thanks for all your reports and your patience!

Loading screen of doom is back

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Thanks for your concerns. There are indeed reports on the Game Bugs subforum and the team is aware of this issue. They are currently working to fix it.

We proceed now to close the thread.
Thanks for your understanding.

Temple of the Silent Storm [Merged threads]

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hello everyone.

Just a quick note to confirm that I have merged two threads that were discussing the map at the same time. Feel free to keep on adding your feedback about it!

Thanks!

Uninstalled. Fixable reasons why inside

in PvP

Posted by: CC Eva.6742

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CC Eva.6742

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Hello Ryston.

Thank you very much for your feedback, which will be passed on to the team.

How to forget password in the launcher

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Perfect, as the problem seems to have been solved, we proceed to close the thread.

AmandaDaark, do not hesitate to post again should you have problems like this one again.

Are the friend invites all out?

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

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Hello everyone.

TheBum, as the other users have correctly pointed out, if you purchased the game before the 6th, then you can not send invitations. If you purchased after that day and you cannot send invitations after all, please, proceed to contact Customer Support.

Thanks.