Guild Wars 2

Hello everyone.

BlueChief, we understand your frustration while you wait to play again but you need to give time to Customer Support till they resolve your incidence. If your account has been closed for suspected botting activity (I infer this from your message), they will check this info manually and proceed to restore your account once they have proved your innocence. But you need to give them a little bit more of time.

And, as Zaken has pointed out, do not forget to write your ticket details in the fore-mentioned thread.

Thanks.

Hello everybody.

As it has already been said, please, use the existing thread in order to discuss the current ascended gear issue. Thank you very much.

Hello Pluton,

thank you very much for your feedback.

There are already other threads in this subforum that discuss about the general population inside the game at the moment. Feel free to check some of them.

Drake, we are glad to hear that!!
We proceed to close the thread now, since the problem has come to an end.

Thanks to everyone for the contributions!

Hello everyone.

Karma and Healix are right. Lost Shores and the patches will arrive on the 15th of November (literally around the corner…).

Please, refer to the link Tosha just provided. A great number of players are now discussing this issue there.

This thread will be now closed.
Thanks for your understanding.

Hello everybody.

We have merged two parallel threads that were discussing the ascended gear. Please, feel free to keep on posting your constructive feedback and impressions here.

Thanks.

Hello everyone.

Girjon, please feel free to post your opinion in the fore-mentioned thread, should you want to discuss this with other players.

We will proceed now to close this thread.
Thank you very much for your understanding.

Hello Primo.

Thanks for your feedback, which will be forwarded to the team. Remember that ArenaNet call-outs are forbidden by our Rules of Conduct so please, refrain from using them in your thread titles in the future.

Thanks!!

Hello everyone.

MacDaddy, this is a known issue inside the team for it has appeared from time to time in the forums as something that affects a number of players. They are working on it.

Keep on posting on the fore-mentioned thread (better to have all reports in one place rather than in different threads scattered all around the forums). Also, some users have been providing different temporal solutions that help a bit with this problem.

Thank you very much!

Hello everyone.

There is no new information regarding guesting as there is no ETA we can provide at this moment. Rest assured nevertheless that it is a feature that will arrive in due time. We will keep you all updated through the news & announcement subforums.

Thanks for your patience!

Perfect, as the question is solved, we proceed to close the thread.

Hello Dirtyklingon,

thank you very much for your feedback, which will be forwarded to the team.

Hello everyone.

Lunatorra, thanks for your feedback, which will be passed on to the team. However, should you feel you want to contribute to the Suggestions subforum with different ideas about how to improve the game, feel very free and welcome to do so.

Thanks!

Hello Ziggy,

suggestion passed on to the team.

Hello Frans,

thanks for letting us know. The forum team is aware of these momentary glitches and trying to fix them. Keep on reporting, should you find them happening in the future.

Thanks!

Perfect, as it seems that the question has been solved, we proceed to close the thread.

Hello everyone.

We understand your frustration. Rest assured that the team is working currently on the issues you are mentioning, as they are receiving all your feedback. We ask for a little bit of patience till they get effectively fixed.

Thank you very much for your patience and collaboration.

Hello everyone.

Thank you very much for all the contribution, guys. We are glad to hear that you both can play in Tyria, Cymatoperior. And since the question has been solved, we proceed to close the thread.

Thanks again.

Idlix,

if you got suspended for botting (it´s a hot issue now) or for another different issue, Customer Support are the ones in charge of helping the players and restoring their accounts.

If your account is suspended, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Thanks!

Pathos,

we understand your frustration very well and how annoying is to wait but believe me, posting here in the forums will not speed up the process (unless you post in the sticky for those tickets being three or more than three days older, as that is what the sticky is for). Your issue will only get resolved when someone from Support has a look at it, not before. So, please, have a little bit more of patience till this happens.

Thanks and sorry for the inconveniences.

Hello Kodaj,

I see that you have sent a ticket quite quickly. That´s the right path to go as they are the ones who can help you effectively in resolving this issue. Just give them a little bit of time till they deal with your incidence.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Thanks!

Hello everyone.

KINGMAISON, this is happening to other players and rest assured that Customer Support will restore your account as soon as they check that you were really not botting.

If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Thanks!

Since the question has been resolved, we proceed to close the thread.

Hello everyone.

Kalok, as BlueStoat states, you should post this incidence in the following thread. In this way, it is easier for us to see the problems affecting you.

We will close this thread now.
Thanks!

Hello Blackbird.

First of all, welcome to Tyria and the forums!! Hopefully you enjoy your stay in both .

Answering to your question, yes, you need to choose a server that is not currently full; you can start playing and levelling up there and keep on checking at the same time the other sever to make your transfer (this can take a while but do not through in the towel). At the moment we are allowing one transfer per week and in due time we will implement a guesting feature that will make you able to invite friends from different servers to play with you.

Greetings!

Hello Fay,

thanks for posting although I will move now the thread to the subforum Game Bugs as it seems more fitting there. Just to make it sure: you can always report this through the in-game reporting tools, as this will help the dev team more effectively.

Hello Wizbasky,

thanks for your feedback, which will be passed on to the team.

Hello Chuo,

your feedback was passed on to the team to see if we can get an official statement about this. That the devs do not answer to specific threads in specific forums does not necessarily mean that they are not listening.

We will proceed to close the thread now.
Thanks for your understanding!

Hello everyone.

Thanks for your contributions!
As the question seems to be resolved, we proceed now to close the thread.

Hello everyone.

Velg, in this situation I would suggest you to send the screenshots to Customer Support directly and explain them your suspicions, as there is really no definite way of looking into this issue. You could choose the Bug tab for that.

Thanks!

Hello everyone.

Blake, thanks for your feedback. You may want to post your opinion in any of the threads that are going on the subforum Suggestions about the group finder idea.

We will proceed now to close this thread.
Thanks for your understanding!

Hello everyone.

Milamber, could you please send a report to Customer Support (preferably) or to exploits@arena.net and provide an specific description of this? I will just pass on the info to the team in any case but you should also use the other channels. They are definitely more helpful in this respect than the forums.

Thanks!

Hello everyone.

Thanks for all the contributions and the questions made.

Yes, when you transfer to a new server, all your characters are transferred in the process and what Corvindi says about the guild upgrades is also true.

Second, we know that sometimes is discouraging to keep on waiting to change the server because that particular one is Full but this happens, as we have heard a great number of positive reports and stories about that; you or your friend/s only need to keep on trying.

Remember as well that in any case we will implement the guesting feature in due time and you will be able to invite friend from different servers to play with you.

Hello Hibernatex.

Amon is right, you can always try to solve the issue and change your name by opening a ticket to Customer Support. Posting here in the forums does not effectively change the situation but thanks for your feedback.

Hello Pathos.

I am taking by your message that you were banned for botting; this is currently happening to a number of players and Customer Support are helping them and restoring their accounts.

If your account is terminated for botting, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Thanks!

Hello everyone.

Thanks, folks, for the contributions. We understand your frustration but rest assured that Customer Support will restore your accounts once they have seen you were not effectively botting; this should not take long but each ban is checked manually because we suspect there are actual bots complaining about bans they received.

Thanks for your patience and understanding.

Hello everyone.

Thanks for your contributions.

TakaEagle, as other players have already pointed out, this topic started a while ago and lasted for some pages in this thread, so you can always check the opinion of the players in that one. We let you discuss and add your opinions but after a while, the topic derailed. We have no doubt this will happen again with this one and therefore we will proceed to close it .

As already said before, play the game as you see fit: there are many combinations of gender/race to make each character unique in its own way.

Hello everyone.

Thanks for your contributions and your feedback. Bearing in mind that there are already some threads in the PvP subforum that are discussing the state of Thieves and that this particular thread has derailed into a great deal of off-topic comments, we will proceed to close it.

Thank you very much for your understanding.

Szegedee,

ok, so after looking a little bit I see that you had an answer for your incidence 9 days ago saying that it was escalated and then, 7 days ago, you received the “awaiting” review answer. This means that it is still not closed so I would recommend you to post it again in the following thread, explaining your situation up to this point.

Hope this helps.
We proceed now to close the thread.
Thanks for your understanding.

szegedee.5130:

CC Eva.6742:

zBluRrYz,

it is hard to say. It depends on the situations and the different incidences but overall, the time of resolution has decreased. In any case, should your incidence remain unresolved for today, please post your reference number in the following thread. Keep on checking as Fabsm says though.

Thanks!

Can you explain me which situation need over 13 days to resolve or respond ?

Ok, to wait 13 days is indeed not normal. Could you please tell me what is your incidence and your reference number? Thanks.

zBluRrYz,

it is hard to say. It depends on the situations and the different incidences but overall, the time of resolution has decreased. In any case, should your incidence remain unresolved for today, please post your reference number in the following thread. Keep on checking as Fabsm says though.

Thanks!

Hello everyone.

Cozener, I am sure you can call him once he is awake and ask him in which server he is playing. As Sals has noted, you can start already playing and transfer to the server he is in later on (we are allowing a server transfer once per week).

Have fun in Tyria!

We proceed now to close this thread.
Thanks for your understanding!

Perfect, as the question seems to have been answered, we proceed to close the thread. Thanks!

Hello Penbreaker.

No, I am afraid to tell you that this operation is not reversible since the mistake was made personally and not caused by any bug or internal error. Some users are already suggesting the implementation of a confirmation pop-up to avoid this kind of situations.

We will proceed now to close the thread.
Thanks for your understanding.

Hey there, Messa.

Could you provide us with more details about this? Why was your account suspended? What exact message/error code did you receive? Have you checked if the ticket has been closed without giving you an answer? If it is still open, you need to post it here.

Hello everyone.

Thanks for your contributions. This thread does not really add anything meaningful to the community and has attracted already off-topic posting. Therefore, we proceed to close it now.

Thanks for your understanding!

Hello Jan.

The issue with botting is a top-priority one and the team is working with diligence in different solutions. You can check the following answer made by Colin Johanson about it. In the meantime, please, keep on reporting through the in-game reporting system.

Thanks for your patience an understanding!

Glad to know!

Keep on posting should you encounter this problem again.

Hey Meltdown NL,

Thanks for your feedback. The team is working hard and with diligence on these problems and will keep you updated, should a patch/fix arrive. As you see, there are a great number of threads in this subforum and in Dungeons, where the players are detailing their particular incidences, so we will proceed to close this one.

Thanks for your patience and understanding.