Guild Wars 2

Hi Moonreach.

As already explained by our security coordinator, Mike, we are very commited to fight botters and the only way the community can effectively help us is by using the in-game reporting tools. On the other matter, free transfers are still on the air so you can keep on checking periodically the servers in a lower activity hour to jump back to Sanctum.

Thanks.

Perfect, then we proceed to close the thread.
Thanks for your collaboration!

As SevenSigma correctly states, you can inform of these issues to Customer Support as this kind of behaviour is detrimental to the community. They can look into the matter and take whatever action is appropriate.

We will pass on the feedback as well.

Hello everybody.

Aden Celeste, thank you very much for your feedback.

Hi everybody.

We are encouraging the players that see suspicious episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Hello everyone.

If you look the link provided by Ronah, you will understand that the dev team cannot answer to each given thread because of how hectic it does get in this subforum; that does not mean, on the other hand, that they are not reading them. This subsection is indeed important because it gives new insights to the team, thanks to the community (some of which are being considered). In the future we will implement a more systematic way for you to send us your suggestions.

We will proceed now to close the thread.

Thanks.

Hello Tigerbite.

Thanks for letting us know!! Customer Support are certainly the people to contact with, should problems of this type affect a player.

Hi everybody.

Tigerbite is correct here, Davixx. If you want, you can contact Customer Support in order to change your email although having a unique password that you have never used before should be enough to keep your account safe.

Hi there, Grimoth.

You can certainly contact Customer Support for this although it is not sure that they will be able to restore your gear or the character as the mistake, although unfortunate, has not been provoked by a bug or an in-game error.

Hello Marie,

If you have not done it yet, we would ask you to report them through the in-game reporting tools. This is the best way you can help us fighting against them as the forums are not the best place for letting us know.

Thanks for your understanding.

Hello everybody.

The forums are not the best place to let us know about this. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system. Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hello everybody.

If you have not done it yet, you need to contact Customer Support, here, as they are the ones who can deal with these incidences.

Hi everyone.

Thanks for your feedback. As we have said already, the team is working on the botting issue constantly, receiving a great deal of reports (greatly appreciated) and the best and only way the players can help us at the moment is by using the in-game reporting tools each time they encounter these fellows.

Thanks for your patience and collaboration.

Hello Drok.

Thank you very much for your feedback, which will be passed on to the team.

Hello Sniku.

Thanks for your feedback.

Hi everybody.

The forums are not the best place to let us know about this. You have correctly used the ticketing system but we are also encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks for your collaboration.

Hello everyone.

We understand your concerns but rest assured that the team is working daily to fix all the bugs that the community has been reporting. We ask for a little bit more of patience till these issues get resolved, which will be communicated in due time.

Thanks.

Hi Wuselon.

The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system. Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Perfect, as it seems that the question has been resolved, we proceed to close the thread.

Hello everybody.

Just passing by to remind you that if you witness an episode of hacking or exploiting, you can send your reports and screenshots to the following email address: exploits@arena.net, where they will be looked by the security team. Also, remember that whole servers cannot be considered guilty only on the actions of individual players.

Let´s keep the competitive spirit healthy!

Hi Dridikos.

You won´t get banned for reporting correctly all those botts so do not get that worried about it. We can certainly pass the feedback on to the team but at the moment the type of message you are requesting is not implemented.

Thanks for helping us!

Hi Kaiser.

You need to give Customer Support a little bit more of time till they deal with your incidence. The process is now quicker than before but if you have not heard from them tomorrow then you can proceed to write your reference number and a description, in the following thread.

Thank you very much for your patience.

Hello everyone.

As Lucas has correctly pointed out, Customer Support is not able to make this kind of refunds. Suggestions to implement a security double-clic have already been discussed in the suggestions subforum.

We proceed now to close this thread.

Perfect, as it seems that the question is solved, we proceed to close the thread.

Hello everybody.

Yes, this happens from time to time and, as you have already experienced, returns to normality after some minutes.

Hello to everybody.

There´s a bigger thread in the Game Bugs subforum where this problem with the sound and other ones are being reported and discussed. Please, could you check it here?

Thank you very much.

Hi everyone.

Thanks for bringing this to our attention and your feedback. Next time you experience something like this, please, send a report to the following email address exploits@arena.net and the issue will be looked into.

We proceed now to close this thread.

Hi everyone.

Symke, if you have any general questions, you can always contact us via private messages. On the other hand, if you feel any action taken by a moderator was inappropriate, send an e-mail to forum@arena.net and the issue will be looked into.

We proceed now to close this thread.
Thanks for your understanding.

Hi Red.

The team is working on the botting issue as we have been repeatedly stating in the forums. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for your patience.

Hello to everyone.

Just showing up to remind you that all discussion is welcome as long as it is kept constructive and away from negative and off-topic personal accusations, as this does not help the community; so let´s try to stay on topic.

Thanks!

Hello Darkoracle.

When was the last time your friend sent a ticket? If the last one is still open and you have been more than three days waiting, please, proceed to write the incidence number and a description of the problem in the following thread.

Thanks and sorry for the inconveniences.

Hi everyone.

Celeras, I share Eve´s opinion. What you tell us is of course very unfortunate and unfair but at the moment Customer Support simply cannot give Nests the lost tokens. Reporting this kind of practices through the in-game ticketing system as you already did should be enough for now but I will forward this to the team in any case.

We will proceed now to close the thread.
Again, thanks for this token of comradeship and for your collaboration.

Hi everybody.

Hype, this topic is indeed quite general and the team is receiving each day your feedbacks. We have repeatedly stated that the free transfers will end in due time and that you will be updated in this respect when that moment comes. Also, petition threads are against our code of conduct and therefore, this one will be closed.

Thanks for your patience, guys, as it is greatly appreaciated.

Hi AraQkh.

What you describe is unfortunate and we are sorry to hear that. In this situation is quite unlikely that you will receive any refund from Customer Support as they are unable to provide this kind of services at the moment.

Sorry for the inconveniences.

Hi Aceva.

When did you send the ticket for this incidence?

Hi everyone.

We do care and are working on it. But the best thing players can do at the moment is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hi Kiirin.

Thanks for your feedback, which will be passed on the team. We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks for your cooperation!

Hi everybody.

Zachariel is right (the “exploit” has one extra -s though ). The forums are not the best place for this. We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Hi everyone.

Thanks, Minus, but the forums are not the best place to help the security team. As other users have pointed out here, the best way to help us is to keep on using the in-game reporting system.

Thanks for the continued reports and everyone’s patience as it’s greatly appreciated.

Hi Antiriad.

Thanks for your feedback.

Hello everybody.

MobeusX, the forums are not the best place to let us know about this.
The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hi everybody.

Luchifer, thanks for your positive feedback. We are glad that you are enjoying your days in Tyria! We proceed to close the thread, though, as it does not really belong in this subforum.

Thanks for your understanding.

Hi everyone.

Creating this kind of threads does not really help the community. First, it is not fair to name a full server because of the actions of some individuals. Besides, there are in-game reporting tools for cases like this and we are also encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

We will proceed now to close this thread.
Thanks for your understanding.

Hi everyone.

Thank you very much for your contributions. However, the general tone of the thread is rather negative and remains no longer constructive. Therefore, we will proceed to close it now.

Thank you very much for your understanding.

Hi HolyCow.

The team already said that they will implement this in the future.

Hi everybody.

The forums are not the best place to notify this kind of issues. We understand that you are fed up with them and that they are interfering in your gaming experience.

However, the team has repeatedly stated that they are working on it and that the best way to help us is to keep on reporting every incident of suspected botting behavior you witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience as it is greatly appreciated.

Aria.4817:

I would really like to see the option to buy a authenticator, as someone who does not see the need for a smart/cell phone I would love to have the option to just buy one for 5-10$.

Anyone else feel this way also?

Aria, I merged your thread with this one as this seems more fitting for your original message.

Hi everyone.

We understand that this is a major issue for all of you but Mike and the other members of the security team are working actively on this to fix it. They will keep you updated as soon as they discover what is causing this.

Again, thanks for your patience.

Hi everyone.

We will proceed now to close the thread as it does not remain constructive any more. Thanks for your understanding.

greyblue.4962:

As an example, there’s a way to get into the “bottom” of Rata Sum without dying. It doesn’t involve hacking, just combining buffs and traits in a certain way and making the jumps just right. Is that considered an exploit?

There’s nothing you can really gain by this except to explore other bits of the landscape, so it seems like it should be ok, but I wanted to make sure, as no one else seems to do it.

If you are capable of reaching that zone without hacks then it is not considered an exploit.