Guild Wars 2

Perfect. As the question seems to have been answered, we proceed to close the thread. Thanks for your collaboration!

Hey Fishbait.

We will pass the info to the team. Thanks for reporting!

Hello everyone.

Naginataka, we understand your frustration but Customer Support alone will re-establish your account once they clear the report and see that you were not actually botting. The time of ticket resolution is now shorter than before.

Thanks and sorry for the inconveniences.
We proceed to close the thread.

Hello to everyone.

Axe Sushi, you can try to contact Customer Support for this matter and explain to them the situation. Posting here in the forums does not really help.

Thanks!

Firefoxx, new steps have been taken in order to deal with the issue of botting. Please, check the following thread, where Colin Johanson explained in depth where are we standing right now.

We will proceed now to lock this thread.
Thanks for your understanding.

Hello everyone.

As Hickeroar has correctly pointed out, new steps have been taken in order to deal with the issue of botting. Please, check the following thread, where Colin Johanson explained in depth where are we standing right now.

We will proceed now to lock this thread.
Thanks for your understanding.

Hello everyone.

Thanks, Kilmy, but posting here on the forums does not really help. You can always report using the in-game reporting tool that Michaeljhuman is pointing out. For groups you could email your screenshots to Customer Support via a ticket.

Thanks again!

Hey there, Gele.

Thanks for your feedback, which will be passed on to the team.

Ok, folks, remember to keep the thread constructive and respectful . Any negative posting and personal attacks will be removed as they do not precisely contribute in any meaningful way to the community.

Thanks!

Hello to everyone.

Just a little clarification. If you witness any episode of exploiting do not post it here, on the forums, but rather send a complete report to the following email address: exploits@arena.net (I have seen in one answer made by a player a similar one but incorrect ). This will help the security team more effectively.

Also, remember that these threads are for discussing WvWvW calmly and constructively. Let´s keep up the good sportsmanship!

Thanks!

Hey everyone.

Thanks for your contributions. We will proceed to move this thread to the Suggestions subforum.

No problem, Ostracize. We will move it to the correct subforum right now.

Hello everyone.

We are receiving a big number of reports each day as the reporting system is working fine and helping us a great deal. Check this thread, here, for an update made by Colin Johanson concerning the botting and security issues.

We will proceed now to lock this thread.
Thanks for your understanding.

Hello everyone.

Thank you very much for your contribution. As the user Edge has correctly stated, there are already some threads going around this issue so we would like to remember all of you to use the searching tool before creating new threads as your topic may have been already covered before by other fellow players.

We will proceed to close the thread now.
Thanks for your understanding!

Perfect, as the question seems to be answered, we proceed to close the thread.

Hello Harry.

I am sorry to tell you that for the moment a change of name is rather unlikely unless it receives a report from other players that find it offensive. You can try nevertheless to write a ticket to Customer Support but do not build your hopes up.

Hello everyone.

Thanks for your feedback, Steven. We are sorry to hear that but we do monitor the forums every day although you may understand that we cannot provide a personal answer to all of them. The community is helping us effectively in spotting and resolving issues. Some of them may be fixed before than others but rest assured that a great team of people is working daily so you can enjoy your time in Tyria.

We proceed to close the thread now.

Hi everyone.

Just to make it clear, the fore-mentioned thread was closed because it did fail to comply with the rules of conduct and it was becoming a very negative place. Normally, the mod team does clean private messages rather than closing an entire thread but sometimes the general tone and behaviour of the thread does not improve, which does not help in any meaningful way to the forum and therefore results in the thread being effectively closed. Remember that these threads are for discussing WvWvW calmly, constructively, and without personal attacks.

Thanks!

Hi Munashii.

The forums are not the best place to post this kind of thing. We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Hello everyone.

For the latest official answer about the botting issue, please check here. As we have repeatedly said, we are very committed to fighting botters and currently working on a big solution while at the same time asking for patience and reminding the community that the best way of helping us is to keep on using the in-game reporting tools. Using the forums as a denounce tool will not unfortunately offer us any help.

Thanks for your understanding.

Hello.

Zelot, check the last words about the botting issue here. As we have been repeatedly stating, fighting against bots has a top priority inside the team´s agenda.

Hi there, Steb.

Check this thread, where other users are complaining about the same issue. The team is aware of it and searching for a solution.

Thanks.

Hi there, Thong.

In this case you can send screenshots through the ticketing system to Customer Support and the issue will be looked into. Thanks for your collaboration!

Hi Seto.

The forums are not the best place for this kind of posts. We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks.

Hi Baladeva.

The forums are not the best place for letting us know. The best thing you can do is continue to report every incident of suspected botting behaviour you witness using the in-game ticketing system. Thanks for the continued reports and your patience. It’s greatly appreciated!

Hi everyone.

Sir Vincent, thank you very much for your feedback. However, this is not a bug description and therefore we will proceed to close the thread.

Thank you very much for your understanding.

Hello Smitty.

For this situation we would encourage you to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thank you very much.

Hello everyone.

Trickdaddy, the forums are not the best place to let us know about this. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thank you very much for your constant support.

Hi Manwiththemachinegun,

thank you very much for your feedback.

Hello everybody.

Ulari, we are sorry for the inconveniences that the quick patch may have caused to your gaming experience but the deployment of this patch was really necessary and therefore was done that way.

We will proceed now to close this thread.

Hello both of you.

We are sorry to hear your unfortunate episodes and we will forward the information to the team today. If you have sent already a bug report and a ticket to Customer Support, then they will investigate the internal error and deal with your incidence although it is highly unlikely that you will get back those tokens, I am afraid.

Thanks for letting us know and sorry for the inconveniences.

Hello Ossus.

No need of creating such a thread if you correctly reported the issue.
Therefore, we will proceed to close it.

Thanks.

Hello Punk.

Thanks for your feedback. The forums are not the best place for letting us know and therefore we will close the thread. However, we encourage you to keep on reporting through the in-game reporting tools, as this helps effectively the security team. Rest assured that the team is taking very seriously the issue of botting.

Thanks for your collaboration and patience.

Hello everyone.

For the botting issue, please, check this thread, which contains an official statement made by Colin Johanson. Rest assured that the team takes botting very seriously and that all your reports make a difference.

Thanks!

Hello Realight.

Thanks for your concern. Guesting will arrive to all of you in due time, do not worry about that. We will keep you updated about this feature and about its implementation.

Hello everyone.

Thank you very much for your concerns. However, the Guild Wars 2 official forums are not the right place for this kind of public display. Therefore we will proceed to close the thread.

Thank you very much for your understanding.

Hello Smartbean.

We are sorry to hear that. However, if you have already sent a ticket to Customer Support notifying them of this issue (if not, that would be your very first step, here), you must wait for an official answer from them as they are the only ones who can effectively deal with this. Posting here does not speed up the process.

We proceed to close the thread.
Thanks for your understanding and sorry for the inconveniences.

Hello LimitedRemoval.

Have you sent already a ticket to Customer Service, here, detailing this incidence? They are the ones who can effectively help you. Posting here in the forums does not speed up the process although you can always use the subforum Account Issues for tickets that have not been resolved in three or more days.

Hello everyone.

Thank you very much for bringing this to our attention. We will pass on the information to the forum team to make sure this gets fixed.

Hello everyone.

As Mexay has correctly stated, there is no way at the moment to change an account name. You can try to contact Customer Support but usually they only change names due to a security breach and/or offensive/copyright/inappropriate names.

Hello everyone.

Punk, your friend still can try to transfer to Jade Quarry, as Fildydarie has correctly stated. It should work in those hours where the general movement is low. Guesting will arrive in due time and we will communicate this new feature when it is ready to all of you.

Thanks for posting!

Hi Sekin.

The forums are not the best place to let us know about this. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system, as this helps effectively the security team.

Thanks for your understanding and collaboration.

Hi Glabb.

Thanks for your feedback, which will be passed on to the team. As we have already repeatedly stated, we are committed to fight botters and the team is dealing with it. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the reports and your patience as it´s greatly appreciated.

Hi Glabb

The forums are not the best place to let us know about this. We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thank you very much.

Perfect, as it seems that the question has been answered, we proceed to close the thread.
Thanks for the collaboration!!

Hi everybody.

Thanks for asking. At this time we are not offering any character name changes.

Hi Nepocrates.

If you check the subforum Forum and Website Bugs you will see that there are more users who are experiencing these problems. The forum team is aware of this and working on a solution.

Hi Sami.

Thanks for your feedback, which will be passed on to the team.

Hi everybody.

TheFinal, you can use screenshots and videos, along with a comprehensive report, and you can send it all to the following email address: exploits@arena.net. The issue will be looked into by the security team then.

Thanks!

Now that the question seems to have been answered, we proceed to close the thread.