Guild Wars 2

Hi Shawno.

We are sorry to tell you that Customer Support does not return objects or make refunds of this sort at the moment. Your purchase was of course unfortunate but it was not provoked by an internal bug or error (in this respect, some users are asking for a security bottom while purchasing, in the subforum Suggestions).

Sorry that we cannot bring you better news.

Hi Colton.

Thank you very much for your feedback. The devs do not have all the time required to go through each of the posts inside the different subforums in order to provide an answer but be sure that they are reading you.

Hi everyone.

Thank you very much for your contributions. However, this thread has clearly run out of its course, remains no longer productive and therefore it will be closed now.

Hi everybody.

Nowadays the speed of the ticket system has increased and the waiting times are not that long any more. Kvothe, rest assured that Customer Support will contact you eventually and will deal with your issue; if you are innocent you will be playing in Tyria very soon.

We proceed now to close this thread.
Thanks to everyone for your contribution.

Hello everybody.

Horus, we do have a Customer Support going and they are working for the community. You only need to reach them following this link and sending a ticket (go to Ask a question). They are the ones you should contact each time a new incidence arises.

Hello everybody.

Sammanzhi, posting here in the forums does not speed up the process in any way. If you have already sent a ticket then you have to wait for them to solve this problem.

We will proceed to close the thread now.

Hi everybody.

Ben Marsh, we are sorry to hear that but customer support, as shown in the previous message, does not make this kind of refunds at the moment.

Hi everybody.

We understand you worries and disappointment but rest assured that the team is fully working on this botting issue and that the reporting system works.

Actually, the best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hello everybody.

EndlessDreamer is right. You should write a ticket (here) as soon as possible so they can resolve this issue for you.

Thanks and sorry for the inconveniences.

Hi Szin.

We have repeatedly stated that the server transfer will arrive but we cannot really tell when. In any case, you will be all informed in due time about it.

Hi everybody.

Thanks for bringing this to out attention. We will proceed to pass it on to the team and also to move this to the Game Bugs subforum.

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks for your cooperation.

Hello everyone.

We will proceed now to move the thread to the subforum Players helping players for the reason that this thread does not really offer a GW2 general discussion.

Thanks for your understanding.

Hello everyone.

Yashimata, you can also send a report to the following email address: exploits@arena.net.

Hi everybody.

Atomicmew, as other players have correctly stated, this is working as intended and therefore, there is nothing really to fix.

We will proceed now to close the thread.

Hi everyone.

Altephor, we understand your words but rest assured that the team is indeed working on this. Thanks to everyone for the feedback. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience.

Hi everyone.

Idunaz, thank you for your feedback.

Hi Volrath.

Sometimes it just happens and appears in Spanish and also in German or French. It normally disappears after some minutes or after refreshing the page.

Hi there, Skar.

No problem. Keep an eye on that one and rest assured that the team is working on this.

Hi everybody.

If you read the article that you have pointed out, you already have the answer: the “Extended Experience” are indeed on the table and will arrive to the community of Guild Wars in due time. We will keep you updated in this respect.

We proceed to close the thread, in any case, as this is not really a suggestion.

Perfect, as it seems that the problem has been solved, we proceed to close the thread.

Perfect, since it seems that the questions is solved, we proceed to close the thread.

Hi Bucketkafa.

There is an in-game reporting tool which works for botting and hacking most of the times (right-clic on the user and select “botting” as a reason for report); however, for episodes of exploiting and hacking we also accept reports (screenshots, names, videos and factual descriptions) sent to the following email address: exploits@arena.net. Your situation seems unfortunate but I am not sure it would fit in any of those categories and therefore, it cannot be really reported.

Thanks!

Hi there, Pandemoniac.

What you suggest makes naturally a lot of sense and we will forward it to the forum team to see if we can get some new features implemented.

Hi MeveM.

This is a feature that the team will implement in the future. There are plenty of threads in this section that have been asking for this.

Hi NegativeFusion.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks.

Hi everyone.

Yes, Erasculio, the team has already acknowledged this and are working on it. We ask for a little bit of patience till the issue gets fixed.

Hi Anryka.

Thanks for posting.

Would you mind to check and post in here? It is a bigger thread that is dealing with the same issue and for us would be better to keep all of you guys with the same problem in the same thread. The team is aware of this and working on it.

Thanks for your understanding!

Hi everybody.

Xlion, thank you very much for your feedback. We will proceed to close this thread as well for the reason that it does not really provide any discussion about GW2; there are indeed other ongoing threads in different subforums where some bugs and solutions are being currently discussed. Making a thread such as this it does not help us nor the community.

Thanks.

Hi everyone.

Squall is right. The best would be to choose a unique password that you have not used before.

Hi everybody.

The issue should be resolved now with the new build. However, if you are still experiencing problems during the day, do not hesitate to let us know.

Thanks for your patience!

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Hi everybody.

Zess is right, if you keep on trying at different times the gates of the Tarnished Coast will be opened again for you.

Hello Skitz.

What you have to do is send a ticket to Customer Support, here, describing the problem and providing them with as many details as possible (account name, character name if he has, serial code and so on). They are the ones who can effectively help with this kind of problems.

Hi everybody.

Cix, you should issue as soon as possible a ticket to Customer Support. They are the ones who can effectively help with this problem.

Hi Kashim.

EndlessDreamer is correct. In the future we will implement Guesting, which will allow players to invite their friends from other servers. For the moment you can move quite freely between servers but this will stop in due time.

In any case, we will keep you updated should new changes arrive.

Hi Peter,

you can certainly request an email change through the Customer Support, indicating the current email associated to your account and the new one.

Hi there.

Cameron Dunn has been answering in the following thread. The issue should have been fixed. Please, reply to that thread to let us know!

Thanks!

Hello everybody.

This is great but we will proceed to move the thread to the subsection Dungeons, as it seems more fitting there.

Have fun!

Hi everybody.

Yes, Remix, you can chose that option as a report option. You can send also reports about hacking episodes to the following email address: exploits@arena.net.

Thanks for your collaboration!

Hi everybody.

Thank you very much for the feedback, which we will proceed to pass on to the team.

Hello to everybody.

Joshewwah, we are sorry to hear that. But as the other users have correctly stated, at the moment we do not make item refunds.

Thanks for your understanding.

Hi everybody.

Arrownin, the forums are not the best place to let us know about these issues. Be sure that the team is working on this intensely.

The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hi both of you.

As the question seems to have been correctly answered, we proceed to close the thread. Thanks.

Hi everybody.

Thank you very much for your feedback.

Hi everybody.

We proceed to close the thread now as it does not offer any meaningful contribution due to the negative atmosphere of a great number of comments.

Thanks for your understanding.

Hi Gatemoth.

The forums are not the best place to let us know about this. Please, proceed to send a report to exploits@arena.net each time you think you have witnessed an episode of hacking or exploit. Thanks.

Hi everybody.

Heathdeg, we will forward to feedback to the team. However, the best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hi everybody.

InfiniteRetro, the hacking was indeed unfortunate and we are sorry to hear that. However, we will proceed to close this thread as there is nothing we can do from the forums right now. We will pass on your feedback.

Thanks for your understanding.

Hi everybody.

The forums are not the best place to let us know about this. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!