Showing Posts For CC Eva.6742:

Gold Sellers now Sending 1 Copper

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

As Sunne Side has correctly stated, just proceed to accept it and report as you will not be banned for doing so. The team is fully aware of this new feature employed with the spammers and working on it.

Thanks!

Community Managers?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

This subforum in particular tends to get off-topic quite quickly and a great number of topics are being posted two or more times by different users dealing exactly with the same issues; a great number of them go off-topic in a matter of some posts. If we do proceed to lock or close some of these threads is because they have simply broken a rule of the code of conduct, not because we do not want to hear your opinions or discussions.

The community brings the air and the fun to the forums and we are absolutely open to hear each of your thoughts as long as they stay on topic, polite and constructive.

Thank you very much.
I will proceed now to close this thread.

There were people multi boxing, is it allowed?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

No, it is not allowed. If you say any one making it, please, report. Thank you very much.

On Botting and What We’re Doing About It

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

I just wanted to mention that I’ve started getting gold seller emails in-game with 1 copper attached so that they are not as deletable (Report > Take All > Delete). I hope there are no complications with us “accepting” the copper from such mails, because I’m certainly not going to let them fill up my inbox.

Rari, the team is aware of what you describe. We have already stated that you won´t get banned for accepting that one copper but please, proceed to report the guy who sent it immediately. Thanks!

Night Capping and YOU

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Remember that every discussion is productive as long as it is kept respectful and on topic so, please, lets do not go off-topic and impolite. Thanks.

FOV tool - will it get my account banned?

in Account & Technical Support

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for your concerns. As our colleague Gaile Gray has indicated here, Arena Net´s policy concerning this kind of use of Third-Party programs will arrive soon.

But for the moment, keep in mind that the tool you are talking about is not allowed.

We proceed to close the thread.

Appearance bugs in Charr females

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

We proceed to move this to Game Bugs, yes, because that is the kind of subforum for this kind of incidences. Thanks for bringing this to our attention.

Account terminated

in Account & Technical Support

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi there.

As Renegadeimp has pointed out, you need to wait till the resolution of your incidence. If your ticket gets five or more days without an answer, then I would ask you to write your incidence and ticket number here. Thanks!

They wont play anymore.

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Every discussion thread is welcome as long as it keeps on the topic and free from personal allusions/attacks. This thread has gone rampant in both respects and because ot that, we will proceed to close it. Thanks for your understanding.

Sick of e-mails from gold sellers

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi GroundZero.

We understand very well how annoying this is for you. We would like to ask for your patience: the team is fully working on different solutions and implementations for this at the moment. Please, keep on reporting them in the meantime.

Thanks for your concerns.
We will proceed to close the thread.

Exploit Report Forum Section Idea

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Mr Prismatic.

You can use both methods, the in-game tools and the exploits@arena.net (this one only for exploits though) and if you continue to do so, your help will be always much appreciated.

Preview Trading House Gear

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hey there, Balthamel.

Yeah, it has been suggested already a great deal of times and the team is studying its implementation in the future. Thanks for posting!

is Arena ignoring bug problems

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

I can assure that we are definitely not ignoring the bugs reports. The team is working to fix all the major and minor incidences/bugs that the community has been reporting and addressing so far. We will keep doing this in the future and updating you about the new fixes. Be sure of that.

Really NSP again with them hacks

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

I would like to ask you to report these episodes through the in-game tools as the forums are not the best place for publishing this due to the fact that it provokes personal discussions all the way long. Also, the behaviour of a couple of individuals should not be reason enough to catalogue the full server as hackers.

We will proceed now to lock this thread.
Thanks for your understanding.

where is the communication with the player base

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Arena Net monitors the forums each day but you may understand, we cannot write a single persona answer for every single thread. This said, if you have a quick look to the different subforums you will appreciate the active involvement of devs in answering to the issues and the updates that we often make regarding different incidences. And as another user has pointed out, there is the Dev tracker and other platforms in which we actively post.

Thanks for your concerns.
We will proceed now to close this thread.

I am about to give up on this game unless something is done about the bots!

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Soulwatcher.

We understand your feelings and believe me, we are doing all we can to address this issue. Just give us a little bit more of time. That´s all I can ask from you.

On Botting and What We’re Doing About It

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

I get so many game mails now saying about buying gold from their website and it’s really annoying so i was going to start reporting all of them, but i noticed when i go to report it, it has a warning with something along the lines of if they are not found to be gold sellers that i could get banned, or something like that.

That kinda worried me a bit, if they some how don’t get found to be selling gold or delete their account then could i get banned for wasting time?

I don’t want to report someone i get mail from, then they get away with it and i could potentially get banned for trying to help out.

As Mrhodes has correctly stated, you won´t get banned for reporting correctly all those spamming emails. On the contrary, the more you report with reason (and not just deleting those emails), the more you help us.

On Botting and What We’re Doing About It

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

I would like to remind you that we want to keep this thread only for discussion/feedback so all the reports about specific botting actions will be deleted (as the in-game tools help us more effectively). Thanks for your contribution.

So, i bought the wrong exotic item with CF badges.

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone!

As Tolunart has pointed out, if you could rephrase your ideas into a suggestion thread in the suggestion subforum would be just great! We are trying to keep each subsection of the forum as tidy as possible so people can access quicker to the threads they are interested in .

Because of that, I will proceed to close the thread.
Thanks for posting!

Horrible botting on Blackgate.

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

The forums are not the best place to report these issues as they do not arrive to the security team that quickly. Please, keep on reporting those fellows through the in-game tools. For more discussion about the problem with botting, please, check the following thread. I will note down these details and forward to the team and will proceed to close the thread.

Thanks for your understanding.

Question to Arenanet about new Gold Seller Method

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks, Zeke Minus and Tolunart, for your answers.
As the issue has been already answered, I proceed to close the thread.

Thanks!

I am sick of these Bots!

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks, Mrhodes, for your concerns. If you take a look to the thread here you will see that measures against botts are inside our list of priorities, we are working on it, so we would like to ask for a little bit of patience. We understand how annoying those fellows are for all of you but, please, keep on reporting them, as this will increase the chances of them being thrown out.

We would want to keep the discussion about this in the forementioned thread. Because of that, we will proceed to lock this one.

Thanks for your understanding.

Re: I'm Bored Post...

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Mrhodes, the mod team is trying to keep the forums a tidy and respectful place for that will only benefit the community and the flow of communication. If he/she locked the thread it is because it did not comply with those two main ideas, one way or another.

That is why I will also proceed to lock this one. However, if you feel that any mod action is not reasonable or should be checked, please, feel free to write a report to forum@arena.net and the issue will be looked into.

Thanks for your concerns and your understanding.

Eventual Appearance change option?

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everybody.

I just wrote an answer for this question in the following thread.

I will proceed now to close this one.

Gold sellers now including 1 copper in their mail so you can't delete it...

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everybody.

As I said, the team is fully aware of this issue and already working on it. For the moment you can keep those coppers or return the email (ok, a copper is a copper! ), but please, keep on reporting those fellows. We will forward this to the team to see if we can get an official statement today.

Thanks for your concerns!

Accepted authentication email; still unable to login

in Account & Technical Support

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Riskers.

If you sent a ticket 14 hours ago, please, be a little bit more patient, as these issues tend to get resolved after some hours.

Appearance Change: When?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Although it is true that a great deal of concerns have arisen around this issue, it is hard for us to give a time frame for any additional features that we may implement (or not) in the near or further future. As you may understand, the dev team is working in progression, fixing new issues as they appear and they have a great work load in these moments. Because of that, it is impossible to foretell when this specific feature will arrive, if it arrives, but we will keep you of course updated about that.

Thank you very much for asking.
I will proceed now to close the thread.

Missing/Broken Skill Point NPCs [Merged]

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Merged already. Please, keep on posting here as it is easier for the devs to look into these issues. Thanks!

What Happend to Housing? And what are Anet's plans for GW2's Future?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for asking. Actually, housing was not on the launch table of Guild Wars 2 and it is certainly not a part of the game. You can post it into the suggestions subforum, should you think the devs should have a look at it.

I will proceed now to close the thread.

What's left to do at LVL 80

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Wookie Slayer.

They are closed because there are already threads in this subsection in which these issues are being discussed. We would like to keep the forums tidy and multiple threads discussing exactly the same issues all over and over again do not help to accomplish this.

I invite you to go around and contribute in those ones already open .
Thanks for your concerns. I will proceed to close this thread now.

Don't forget why Warhammer online failed

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for expressing your concerns. We know the need of the community to be informed about what the dev team is doing to fix all the issues addressed. It is totally understandable that you want to know what is happening “behind the scenes” and we keep that in mind as an ongoing priority. We are indeed working on it daily and posting actively in different platforms, as well as in the official forums.

I will now proceed to close this thread.

Gold Sellers Getting Smarter?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

The team is aware of this and they are looking now into it (this one copper thing) but for the moment, if you receive such an email (which you won´t be able to delete as the system tries to avoid the accidental deletion of attachments), just accept the copper but report immediately the user who sent you the email. You will not get banned for accepting that 1C.

Thanks for your concerns.
I will proceed now to lock the thread.

Why can't we report gold selling mail?

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Gombar.

Thank you for your concerns. The team if fully aware of all the community feedback regarding this issue and working on possible solutions. As this topic has been already discussed in this subforum, I will proceed to close it.

Thank you very much for your understanding.

Reporting people quad boxing

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Multi-boxing is not allowed on Guild Wars 2 for it is a combination between botting and Third-Party program at the same time.

I will forward this concerns to the team to see if we can get some clearly stance about the issue posted, as Gaile Gray is already doing with the Third-Party programs.

As it is forbidden, the moment you see a case of multi-boxing, we would ask you to report it through the in-game tools. Thank you very much.

I will proceed now to close the thread.

dueling

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi ProHawk.

This issue has been discussed already a great deal of times in this subsection (you have an example here). I would ask you to check first each of the subsections, as there may be people already discussing what matters to you.

I will proceed now to close the thread.
Thanks!

1 COPPER IN MAIL GOLD SELLER

in Account & Technical Support

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Ok, so Nunna, just proceed to take the copper and report immediately the guy. Be happy that you earn a copper and your report will be looked into in the meantime. You cannot delete emails with objects as this feature is a protection against accidental deletion of attachments.

I will proceed now to close the thread.

Thank You GaileGray!

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thank you very much for this. Indeed, she is working hard to maintain the best support for all of you, guys. I will proceed to pass on this to her but in the meantime I will close the thread, since this does not belong to a general Guild Wars 2 discussion.

Thank you for your understanding.

Fireworks at Kessex Hill Bridge

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Blrickforlife.

Thanks for bringing this to our attention. I would ask you to report this screenshot and the incidence to the following email address, exploits@arena.net, where the issue will be looked into. The forums are not the best place to report us this kind of thing.

I will proceed now to lock the thread. Thanks!

Obligatory 'best name I've seen' thread...

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Ok, lets try to keep the thread as it is and lets try not to engage in further off-topic discussions. The thread is about sharing interesting/funny names with the community of GW2 that you have seen throughout your adventures in Tyria. Lets keep it that way!

Thanks.

Fix the camera...seriously.

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

So far, we have received a great deal of feedback from the community regarding the camera issue and we are working on it. I will forward the concerns to the team again and proceed to close this thread as this is a petition thread rather than a general GW2 discussion.

Thanks for your concerns.

[BUG] Annoying alarm sound in WvW. Requires force quit.

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for reporting this.

I would like to ask you to check the link that Sukeena provides. Also, if you encounter other sound bugs while playing WvW, please, report them in the Game Bugs subforum (also, check it, because sometimes there are already threads going around about the same issue).

I will proceed now to close this thread.
Thanks again.

Forum software: Preview doesn't work properly

in Forum and Website Bugs

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Raedwulf.

Issue acknowledged. I will forward this to the team today and will also move the thread to the appropriate subforum.

Thanks for reporting!

Dissapointed with the voices

in Audio

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

I just changed the name of the thread a little bit so it gets more descriptive (normally descriptive thread titles tend to be more useful for us).

Thanks for your understanding!

On Botting and What We’re Doing About It

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi i just wanna report some bots.
I did it also via the in game option (right click on the bot and reporting it).

I hope i wont get any trouble about that cause they were many (around 10) and have kinda similar name so it made me kinda spam the report option to be sure to report them all !

Should I post here screenshots of them ? Or is there any other formal way to do it than the in game reporting system ?

Thanks.

Hi Elia.

Do not worry. If you reported correctly those fellows then there is no way your report can be considered as spam. You also do not need to send the screenshots as the in-game reporting system is enough.

Thanks!

Just a few ideas..

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Cozzy.

Have you taken a look on the subforum Suggestions? If you do so, you will see that most of your ideas have been already posted there. As this is a subforum for general game discussion, I will proceed to close your thread.

Thanks.

Guesting

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for your concerns. Effectively, guesting will arrive soon, after the communities settle down. However, we cannot provide you with an ETA at the moment but we will keep you guys updated in that respect.

Thanks again. I will proceed now to lock this thread.

Race Change?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for asking. To change the race in the Gem store will not be an option in Guild Wars 2.

Now we will proceed to lock this thread.

why no bans on the bots

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for posting. However, the forums are not the best place to inform us of this kind of issues. Here you can read what we are doing with this botting problem (I would ask you to stick to that thread for updates).

And please, keep on reporting those fellows through the in-game tools.

Thank you very much.
I will proceed now to close the thread.

Botting.

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for posting. However, the forums are not the best place to inform us of this kind of issues. Here you can read what we are doing with this botting problem (I would ask you to stick to that thread for updates).

And please, keep on reporting those fellows through the in-game tools.

Thank you very much.
I will proceed now to close the thread.

RSS Feed for the Dev Tracker is broken

in Forum and Website Bugs

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Sorry for the delay in answering. I will forward this information to the team today. Thanks you all for reporting.