Guild Wars 2

Hi Cayden.

Thank you very much for this comprehensive feedback. I will forward it to the team. But in the meantime, I will proceed to lock the thread as the team is fully aware of this issue.

Thanks for your understanding.

Hi Naminama.

I would like to thank you for your opinion on this matter. However, I am afraid I will proceed to lock the thread since this is not a general GW2 discussion what you are proposing here and we want to avoid the possibility of an off-topic discussion overflow.

Thank you very much for your understanding.

Hi everyone.

It depends on the offence made, the mod team can infract a user for breaking this forum´s Code of Conduct.

I will proceed now to lock this thread.

Hi everyone.

Thank your very much for your concerns. The team understands that this issue is highly annoying for the community of Guild Wars 2 and undermines the gaming experience of each of you. We would like to ask you to keep on reporting through the in-game tools and keep on playing; when you see what could be considered an exploit you can also email us to exploits@arena.net.

Thank you very much.
I will proceed now to lock this thread.

Hi everyone.

Red, I am guessing you are talking about a ticket that has not been answered. If the ticket has more than five days, then please, post it here and it will be looked into. You can also enter into your customer support account, close your existing ticket and issuing a new one. In any case, do not write more than one as this will only slow down the process.

I hope that helps.
I will proceed now to lock this thread.

Hi.

Scythe, if your problem deals with technical issues or account problems, then you have to use the Customer Support and issue a ticket. They will take care of your incidence.

Thanks.

Hi MarzAttakz.

Thanks for this polite message.

Of course we understand the frustration of the players when an expected answer does not come as quick as desired. All I can tell you is that the devs are working actively on the game in order to fix all the issues that the community has encountered and pointed out and they will keep this dynamic in the future.

We are aware of all the feedback about the elementalist so far and I will forward the concerns here expressed to the team.

Thanks for your understanding.
I will proceed now to lock this thread.

Hi everyone.

We totally understand your concerns and I can assure you that this issue with bots is one of our priorities and we are looking into it and reading everything that comes to the forums. However, we would ask you for a little bit of patience until we deal with each of the incidences. We will take note down of all the links here provided and proceed to close the thread.

Thanks again.

Hi Sspoe.

Well, if the software is external to the game that would be ok. Up to you if you want to use the pad and not the keyboard. However, we do not accept external software that somehow modifies the game internally (mods and so).

Hope it helps. I will proceed now to lock the thread.

Hi everybody.

Blaming a server for the actions of some given players is not really fair. There are in-game reporting tools. There is also the following email address, exploits@arena.net, at the disposal of players for correctly reporting this kind of behaviour. Please, use them and help us tracking this people.

We will proceed now to lock the thread.
Thanks.

Hi everyone.

The question with mounts has been thoroughly discussed here, in this particular suggestions subforum, like in this thread over here. In order to keep the forums as tidy and clean as possible, we would ask you to keep the discussions over there so we do not have multiple threads talking exactly about the same issues. Thanks!

And because of that, we will proceed to lock this thread.

Hi Norvak.

We know this and are working on it, I assure you.
Thanks for posting.

I will now proceed to lock this thread.

Hi there, BlackHawkz.

Thank you very much for your concerns. I will proceed to move this thread to the subforum Suggestions, as it seems more fitting there. I will also change the title.

Hi everyone.

We do care and it is on our list of priorities. However, it may take time till we resolve all the reports as we still have a great number of current issues “on the table”. So we ask for your patience. Again, we are aware of this annoying reality and working on a solution.

Thanks for your concerns.
We will proceed now to lock the thread.

Hi everyone.

Thanks for your concerns. We understand that is rather annoying to see the same bots (and in big quantities) all over again in the game but we are working actively on it, among other urgent issues. So please, keep on reporting those fellows.

I will proceed now to lock the thread.
Thanks again.

Hi Outfctrl.

I would ask you please not to click that link provided and change your password for one totally unique and new, please. This should be enough.

Hi everyone.

We understand your concerns and how annoying this bug is for your gaming experience. The team is fully aware of this issue and working on a solution so we would like to ask you for a little bit more of patience. It is indeed important to get it fixed so it will not be forgotten.

Hi everyone.

Jacky, if you think that the in-game reporting system is not enough, please, send a report with a full description of the incidence to the following email address: exploits@arena.net. There it will be looked into.

Thanks for your concerns,
We will proceed now to lock the thread.

Hi NoExist:

the official forums are not the best way of letting us know about this. Please, I would ask you, if you have not done it yet, to report those fellows with the in-game reporting tools.

Thank you very much.
I will proceed now to lock this thread.

Hi everyone.

We understand that this is a very big concern for all of you for it disturbs your gaming experience and is indeed rather annoying. Be sure that our team is aware of these issues and we are working on the best solution to deal with them. We ask you to keep reporting those fellows, as this is the direct way of helping us.

Thank you very much for your understanding.
We will proceed now to lock the thread.

Hi everyone.

As Karicus has correctly pointed out, you should be able to report these players with the in-game reporting tools. That issue will be then looked into.

We proceed now to lock this thread.

Hi everyone.

Thanks for bringing this into our attention. I will forward it to the team.
However, we will proceed to lock now this thread. You can keep on reporting these issues through the in-game reporting tools or sending a report to exploits@arena.net.

Thanks for your understanding.

Hi everyone.

Maximoose, you took the right step by reporting this through the ticket system. Please, ignore this kind of messages in the future. We are aware of this issue with the spamming and dealing with it.

We will proceed now to lock the thread.

Hi Slamz.

Thanks for bringing this into our attention. I will certainly forward this to the team. We understand how annoying these players are for the gaming experience of the rest of you but the forums are not the best place to report this, as there are in-game reporting tools.

Because of that, I will proceed to lock the thread.
Thanks again.

Hi everyone.

First of all, thanks for bringing this to our attention. TemperHoof, thanks for all your efforts in capturing an example of this. I will certainly forward this to the team. But for the moment we will close the thread as forums are not the best way of reporting these issues.

Thank you very much for your understanding.

Hi everyone.

Thanks for reporting this, Denial of Service. I will take note of it and forward to the team as this is an important issue for us.
But in the meantime we will proceed to lock the thread, I am afraid.

We would like to remind you that all discussions are welcomed as long as they are kept respectful and constructive. Therefore, we ask you guys to stay on topic and polite.

Otherwise we will proceed to lock the thread.
Thanks.

Hi everyone.

Valle, the first thing you need to do is to send a ticket through the Customer Support (in Ask a Question). You need to provide all the details possible so they restore the hacked account. If you do not get an answer in five days, post your ticket number and incidence here.

I will proceed now to lock the thread.
Sorry for the inconveniences.

Hi everyone.

DeathbyAngellz, we totally understand how disappointing is to wait but if you sent already a ticket three days ago, then we would ask you for a little bit of patience till your incidence has been resolved. It can take some more days, it depends on the overall load of works but be sure that our Customer Support is working hard to help all of you.

As Oddzball points out, if the answer takes more than five days, proceed to write your details in the merged thread, where they will be looked into.

I will proceed now to lock this thread.
Sorry for the inconveniences.

Hi Theerrantventure.

Thanks for your concerns. I am afraid that what you ask cannot be done precisely because we want to keep the forums (which register a very high activity per day) tidy and clear. You can always check our Code of Conduct if you have any questions regarding what to post and in which way.

Hope this helps.
I will proceed now to lock this thread.

Hi everyone. Shy, I would ask you to post your incidence in the merged thread. This is an issue shared by other players and it helps us to keep all the incidences together. Thank you very much.

I will proceed now to lock this thread.

Hi everyone.

Evilscreams, have you sent a ticket to Customer Support with this incidence? There´s an official merged thread here. I would ask you to write there your ticket number. As you may read the last posts of Gaile Gray, the team is still trying to figure out the best time to make a distribution of missing or accidentally-deleted DDE/CE items.

I will proceed now to lock this thread.

Hi there, Plinius.

Glad you enjoy it! Please, check here for that.

Hi Oddzball.

As far as I can see, you got no infraction whatsoever for that particular message. In any case, if the day comes when you think an action by the mod team should be checked, do not hesitate to send an email with the details for forum@arena.net .

We will proceed now to lock this thread.
Thanks.

Hi there, Dean.

As the other users have correctly pointed out, you need to contact Customer Support and send them a ticket explaining this problem. They will contact you soon.

We proceed now to lock the thread.

Hi Castor Zenith.

Have you checked your spam inbox already?

If there´s nothing on it then you have to create a new request by Customer Support. You need then to enter a valid address in the “email tab” and select “Email Authentication” as the issue type. On “Subject” proceed to write “Authentication mail not received”. You will need then to fill the question tab with a description of the problem and, very important, do not forget to include the following details:
-Full displayed name
-GW2 serial code
-Gaming account name
-And the mail address with which you have registered your account

Hope this helps.
Thanks.

Hi everyone.

Thanks for your concerns. We are currently working on a solution for the spamming and will keep you updated. Please, keep on reporting as soon as you see examples of botting/spamming.

We will proceed now to lock this thread.

Hi Marcomanno.

Thanks for bringing this to our attention. The team is fully aware of that and working on it. There are still some issues with the BLTP so if the page does not load try to reset the game.

We will proceed now to lock this thread.

Hi everyone.

Azure Prower, we do receive emails in that email address and they are being checked; that does not mean that we can offer a personal answer to each of them. Your case will be looked into, if it has not been looked into yet.

We proceed now to lock this thread.

Hi Mrpopo.

Thanks for asking. Unfortunately we cannot provide you an estimate date of arrival but we will keep all of you for sure updated on this issue. We are working on it. Please, do not forget to check often that merged thread.

I will proceed now to lock the thread.
Thanks again!

Hi everyone.

Thanks, StarsLife and Serval, for pointing out the right direction. We do not want the forum to be filled with personal data about other players; the best and the most efficient way to help us is to use the email mentioned above or the in-game reporting tool.

Thank you very much.
Now I will proceed to lock this thread.

Hi everyone.

We encourage all kinds of discussion/conversations about the game as long as they are kept constructive and civilized. As this thread has ended up being rampant, I will proceed to close it.

Hi everyone.

Thanks for bringing this to our attention. I have taken note of the issue and I will proceed now to lock this thread since this seems indeed to be an exploit. We would like to ask the users to report it as soon as possible.

Thanks again!

Hi everyone.

A little bit of competitive spirit in WvW is good and challenging, not question about that. But please, we would ask you to stay on topic and do not turn the thread into something personal and rude as this is not good any more.

Thanks.

Hi Maladie.

Thanks for bringing this into out attention. However, we do not accept descriptions of exploits inside the forums. Please, send these screenshots and a description to exploits@arena.net, where it will be looked into. Thanks!

Now I will proceed to close this thread.

Hi everyone.

You can check the following thread, in which this question is being discussed. At the moment the commerce sites are undergoing maintenance and we´ll provide with an ETA as soon as we are able to.

Thanks for your concerns.
I will proceed now to lock this thread.

Hi everyone.

Please, keep on using the in-game reporting system, since it is the fastest way to help us dealing with this issue. The team is fully aware of these problems and working on them. However, we would like to ask for a little bit of patience until the reported issues are looked into.

Thank you very much for your concerns.
I will proceed now to lock this thread.

Hi everyone.

Kenney, reporting users and posts inside the forum is made by clicking the little flag on the lower right corner of your post. Then your report will arrive to the mod team.

I will proceed now to lock the thread.
Thanks!

Hi everyone.

Thank you very much for your concerns. We understand how annoying this kind of players are and how this affects your overall gaming experience. We created a special address (exploits@arena.net) so the players can report this examples of botting/spamming. However, we ask for a little bit of patience until all those reported issues are looked into.

Thanks again.
I will proceed now to lock this thread.

Bobo, thanks for bringing this suggestion to us.

Because this suggestion has been already posted in this subsection I will proceed now to lock the thread.