Showing Posts For CC Eva.6742:

Screwed on Accidental Vendor Purchase

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Augcliffe.

Thanks for your feedback, which will be passed on to the team.

What the kitten is up with shortbow rangers?

in PvP

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

We proceed to close this thread as it has already attracted off topic comments and does not offer any meaningful discussion. Thanks for your understanding.

Help me, help you

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

We understand your complain, Kiranslee, and we want to assure you that the team is working on it. As NetherDiver correctly states, the best players can do to help us is to keep on reporting through the in-game tools.

Thanks for your collaboration and patience, which are greatly appreciated.

Allowing fun in the Forum

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi both of you.

Thanks for the feedback. I will pass it on to the team.

Constant in-game spam mail from gold sellers.

in Account & Technical Support

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Sahfur.

We already stated that you won´t get banned for accepting that 1 copper (hey, a copper is a copper!) but alternatively you can return the message to the sender. In any case, make sure you report the fellow who sent it to you.

Bots receiving help from players - unintentionally

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Liliana.

Thanks for asking. Unfortunately there is no remedy for this at the moment but nevertheless we will pass on the information to the team.

[Request] Account Name Changes

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Perfect, so we proceed to close this thread as this has something to do with account issues and no with suggestions.

NE one else get reported for killing to fast?

in Thief

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for posting. However, we proceed to close the thread as it does not really offer any meaningful discussion and has already attracted off-topic comments.

Thanks for your understanding!

Thief exploit in Capricorn Ruins

in PvP

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

If you feel you are encountering an exploit or hacking, please, do not hesitate to send a report to the following email address, exploits@arena.net, where the issue will be looked into. Thank you very much.

Drop hacking, Team Clockwork

in PvP

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Griffon.

We are encouraging people to send their reports about hacking episodes to the following email address: exploits@arena.net, as publishing this in the forums does not really help us. Thanks for your collaboration and understanding!

Constant in-game spam mail from gold sellers.

in Account & Technical Support

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Ferny.

JunkyardWolf is right. Besides, users have been notifying a decrease in the number of gold seller emails that they receive. So we would ask you to just keep on reporting and then deleting them, as this is the best way to help us.

Thank you very much.

An Open Letter to ANET regarding invisible enemies

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Spetrix, thank you very much for this comprehensive feedback. We will keep all of you guys updated in due time as this is a top-priority issue.

[Request] Account Name Changes

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Azzrael.

You can certainly try to contact Customer Support for that but it is quite unlikely that they will permit such a change.

Players completely invisible post-update (Oct 7)

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Please, rest assure that our team is working on this and will update you in due time.
Thanks for your patience and understanding.

More and More BOTS

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

RSA, we understand your concerns but rest assure that our team is currently working on this issue and that the best way of helping us is to keep on reporting through the in-game reporting tools. Thank you very much for you patience and collaboration, as they are greatly appreciated.

Hackers in WvW

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

The forums are not the best place to denounce these cases. We are encouraging the witnesses of hacking/exploiting practices to send screenshots, videos and reports to the following email address: exploits@arena.net. In this way our team can receive useful information.

Thanks for your collaboration and understanding!

Whats wrong with people these days!!!

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Senninha, the incident is quite unfortunate and we are sorry to hear and see that. However, the forums are not the best place to put these screenshots and therefore, we will proceed to close the thread. Reporting through the in-game tools is the best way of dealing with this inappropriate behaviour and assuring a better community for everyone.

Thanks for your understanding.

Gold Farmers Discovered?!

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

The forums are not the best place to publish these screenshots and information. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Unable to loot final dungeon chest

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Quickfoot Katana.

We are sorry to hear that. A bug report sent to our Customer Support through a ticket will certainly help us studying the issue. Unfortunately, there is possibly no way they can return you those rewards.

Thanks for writing and sorry for the inconveniences.

Lack of information

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

FazzClink, as MrsAngelD has correctly stated, there are plenty of different channels and networks we are using apart from the official forums to keep the community updated with the latest news.

Server transfers?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for asking. At the moment we are unable to provide this kind of information.

Server transfers will eventually stop and when that moment comes the community will be informed pertinently through the forums.

Issue with moderator notification system on these forums...

in Forum and Website Bugs

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Cesmode.

Thanks for bringing this to our attention. I annotate your feedback regarding these issues and will pass it on to the team (also contacted you by PM).

Stuck on loading screen during PvP matches

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Tomlin.

This is a known issue and our team is working on it as a priority.

The ingenius of bonus XP

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Moved .

Orb Hacking not Yak's Bend Fault

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

The forums are not the best place to share this kind of information. If you feel like some players in WvW are hacking or exploiting, please, provide videos and screenshots and a complete report to the following email address: exploits@arena.net.

Thank you very much for your collaboration.

Why does it seem like like Thieves

in PvP

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

We created a sticky in this subforum so all the issues of the Thief can be discussed there. Please, feel free to contribute with your feedback here. It is easier for the team to read your opinions in one central place rather than scattered in different threads.

Thanks for your understanding.

Sanctum of Rall - Fallen Lords

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for your contribution. However, this thread has gone already off-topic and rampant and therefore we will proceed to close it. Remember that we are all here to have fun and that posting in a respectful tone helps a great deal the community.

Thanks for your understanding.

[Request] Race Change

in Suggestions

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Answering to the OP´s question: no, the team is not considering to offer this particular feature to players.

Siege Hack's / Exploits

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

The forums are not the best place to discuss or denounce hacking or exploiting activities, since our team is aware of those episodes and normally these threads tend to attract a great number of personal comments, increasing the negativity between servers. If you think that some hacking or exploiting has been done, please, send links/screenshots (if you have them) and descriptions to the following address: exploits@arena.net.

Thanks for your understanding.

Jumping puzzles still down

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Katniss.

Thanks for bringing this to our attention We will forward the information to the team.

Yak's Bend Fly Hacking the Orb of Power [Caught on Video]

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

The team is aware of such unfortunate episodes of hacking and working on them. However, the forums are not the best place to publicly post videos and pics about hackers and their activities. If you want to report players, please, send links and descriptions to the following address: exploits@arena.net.

Thanks for your understanding.

Where do I report a cheater?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Ashanor, the team is aware that there´s no “cheating” or “hacking” option inside that menu. Please, select in this case “botting”, should you see the player again. Thanks!

Great game going downhill due to lack support

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Sinning, thank you very much for your feedback.

Meremoot Hill in Kessex Hills.

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi RLD.

The forums are not the best place to report them but rather the in-game tools. Thanks for reporting as it is much appreciated!

everyone disappeared :(

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Nepocrates.

This issue is known to the team; they have put it on the top of their priorities. For reading about more people experiencing the same problem and/or for contributing to the discussion, please, check this thread. Thanks.

Rolled Engi, loved it, But hate the way Rifles work

in Engineer

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hello everyone.

Please, try to stay on topic and leave out personal accusations or appreciations, as they do not help to keep a good atmosphere on the forums.

Thank you very much for your cooperation.

Just got to Orr!

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thank you very much for your feedback. We are proceeding to close this thread as discussions about Orr are quite numerous in this subforum. Do not hesitate to check them. Thanks for your understanding.

This is sPvP blog what we w8 almost 3weeks?

in PvP

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Please, keep the discussion in the following thread as it is easier for us to see all your feedback there rather than scattered in different threads. Thank you very much.

Game is completely broken at this point :(

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for your contributions.
Shalmont, thanks also for your feedback. The team is aware of the issues the community has been pointing out and certainly working on solutions. Thanks for your patience and understanding.

Foreign Forums?

in Forum and Website Bugs

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Dendail.

The issue is known. Normally it disappears after some minutes or after refreshing the browser. But thanks for bringing this to our attention.

EU and Oceanic players Eredon Terrace wants you!

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hello everyone.

Please, lets try to stick to the topic at hand and leave personal comments out of it.
Thanks for your cooperation and understanding.

Party BOT in Baruch Bay

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Dabu.

Thanks for posting although the forums are not the best place for letting us know. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

weather effect

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for your question. At the moment there is no possibility of setting off those weather effects. We will pass on the feedback to the team though.

time to share the OP dps ele build

in Elementalist

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

This thread has gone rampant and it is no longer constructive. Therefore we will proceed to close it. Thanks for your understanding.

How much longer are GW1 names reserved?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

As Skywing has correctly stated, we do not have at the moment a time frame for the release of those character names.

I am a thief, and I am giving up on WvW until Culling is fixed.

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi Eliteseraph.

Thank you very much for your feedback.

Introducing, Guild War 2: Invisible (10/8 update)

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

There is another bigger thread that is discussing the issue of invisibility, here, and we would ask you to write your feedback there. As you may know, this invisibility problem is top priority in the team and they are working on it.

Hacking in World vs. World

in WvW

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Equinox, thank you very much for your feedback.

As FallenAdvent has correctly stated, your concerns have been brought a great number of times to our attention and it is something the team is working on. We would ask you for patience as the issues get solved. Many thanks in advance!

[Item] Are you sure you want to buy this?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

Thanks for the feedback, MrLee. Sorry to hear that. We have received complaints of this type and certainly you will find more threads in the Suggestions subforum that deal with this.

Because of that, we will proceed to close this thread.
Thanks for your understanding.

Bots out of hand

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

Previous

CC Eva.6742

Community Coordinator

Next

Hi everyone.

The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system. Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!