I keep receiving emails from “ArenaNet” asking me to guarantee the legitimacy of my account. I kept receiving the email, so i decided to fill it up once. The next day, someone from China tried to log into my account.
Greetings!
It will be ongoing for further investigation by ArenaNet’s employees.
We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.
[LINK REDACTED]
Once your account authentication has been completed, we will check your account and let you know what we can do for you.
Need help or have questions about your account? Visit our support site:
[LINK REDACTED]
The Guild Wars 2 Team
This is the mail.
This is a phishing attempt. Please delete these emails and of course DO NOT click the links!
And this is how ArenaNet works… Without any proof i am blamed for hacked account and they CANT restore it again because they did restore few days ago and they “cant give more money to goldselers”!!! Well whatever you restored i never saw. I was not able to log because someone was already in my account.
Nice job!
So basically they rejected giving me back my stuff (and i didnt even had anything really special) because this is all my fault. Never mind that all my other online games has never been hacked and i dont have any virus on my computer.
But they made my job easier. Dont worry I am going to delete all my characters and forget about this game. I am really sorry i paid for this (and bought some things in store) and this is how they behave. Paying customer is wrong but someone earned money from my time spent in game and they are unable to track them? I guess its imposible to see where is money sent? Thats your gold seler or whatever but its easier to reject the paying customer.
Thanks again!
No one “blames” you for having your account hacked. But whether we can help you — and usually we can — is dependent on specific circumstances. You must secure your computer, and based on what you yourself have said, I do not think that is the case in that you were hacked repeatedly and there’s nothing on our end that is causing it.
Yes, it’s true that we cannot be held responsible for the security of your computer or your email. But may I have your ticket number so I can verify that this is what one of our agents said to you? You have a quotation above and it doesn’t read like anything I’ve seen our agents say.
You’re all newbs, after consulting a GW2 team member, i have had my ban lifted, due to their evidence was not clear enough to ban someone on constitutional rights.
Win.
For the record: You have never had a suspension or termination lifted in Guild Wars 2. And we do not reinstate for “constitutional rights.” U.S. Constitution Amendment #1 refers to right to free speech and places restrictions on the government in relation to preventing free speech. It does not guarantee anyone the right to “free speech” on a private game server.
I have problem with buying gem in game and buying Guild wars 2 by my credit card. When i tried to buy gem in the game, it repeating said that credit card approval failed. Also, i want to buy a new guild wars 2; however, when i try to complete my purchasing, it shows me “The credit card information you entered was invalid. Please try again.”. Therefore, i went to my bank to ask them about my card and does they block anything. They said no and my card is fine.
We’d love you to be able to complete those transactions, so please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
This is so embarrassing! First, yes, that’s a legitimate message. (In fact, I wrote it. ) What happened was that somehow when the “text strings” were localized and prepared for the in-game presentation, the special characters got messed up, and as you can see, the results were not pretty.
It is a legitimate message
You did get a replacement kit or kits
We’re going to try really hard to have less weird-looking messages in the future.
I am glad you realized your error and asked about this. I suggest that you contact Supportimmediately by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
I would suggest that you contact our Technical Support Team. You can do that via your existing ticket if you are sure that your email is secure. However, I agree that you should not reject the possibility that your computer is hosting malware. So can you access the support site from another, secure computer?
Anyway, TS often can help a customer re-secure his/her computer so that is what I recommend.
A couple months ago i got hacked, and someone was logging in as I was playing. I tried to change my password, but he hacker beat me to it. To make matters worse, he also hacked my email so i couldn’t get a hold of my serial code. With that said i explained that to A-net, and all they gave me was some automated response and asked me how good the customer service was (and there was none). While it would’ve been wise to write down the serial number, i wasn’t expecting both accounts to get hacked simultaneously.
With that said, I was wondering if there was a way to either get reimbursed, or to at least get my account back. My email that was connected to the gw2 account is pretty much gone, so I feel like without the serial number i won’t be able to get much. But still I can’t help but feel like there’s something else that can be done about this issue.
Your account was active today, so if you are not playing it, please update your ticket and ask for additional assistance. Please note: Once an email and game account are hacked, it’s very difficult to track and resolve the issue. And I’m sure you realize that we cannot be held responsible for the security of an email account.
Go to the Forums tab at the top of this page and access your support account to review your ticket. If your email was hacked you probably didn’t get the answers that the team sent you.
What if we own 2 guildwars 2 account? Because i bought 2 guild wars 2 copy with 2 seperate keys one was for me and one was for my friend so i was wonder since my friend quit the game does the account still count as minds sincei bought them both? i have both the game copy with me and the keys as well to prove it. also i used a yahoo.email on my account so is it possible to change that email later on, if yahoo doesnt work cuzi read the first post from this thread abut yahoo email not working after augst.
The person who registers the account usually is considered the account owner. You are welcome to discuss your specific case with Support and they can give you the info you need about the accounts you’re concerned about.
Subject: Guild Wars 2 Account New Security Measures
Due to large amounts of the players’ accounts were stolen, we found that all methods used to steal is E-mail authentication. To protect your account, and avoid account theft or stolen by hackers which will cause account closed, our security department has developed a new dynamic password card security measures. Now they will be distributed free of charge to all players. Please click on the link to receive dynamic password card to ensure account security.
[LINK REDACTED]
To maintain account security is the responsibility of the account holder. Please note that if your account has been stolen, it will be blocked by the security sector. If this happens, please click on our account recovery channel.
[LINK REDACTED]
We will come up with certain security protection measure to protect this account.If your account is limited due to our negligence, we will remove the restriction on our end and offer you a mysterious gift in game as compensation for the inconvenience.
Is funny, the suport that they give me is send me 4 times an email like this…
Your recent incident update was from an email address not associated
with the incident. In an effort to maintain the security of
information, we cannot update the incident using this email address.
If you are the incident owner and your email address has changed, or
you want to be able to update the incident using this email account,
please update your contact information using the following link, then
resubmit your update.
As you can imagine, unscrupulous people will write Support saying, “Hey my account is XYZ and I need you to give me access,” or “I want you to change Account Name A to Account Name B.” These are both ways that your account could be stolen, if we were to do that without verifying ownership.
That is why you’re being asked the questions, and that is why we really need to have the answers. Thanks for understanding.
Are you serious?
I just got logged out, because i might have said the F word a bit too much, and banned for 167 hours? What the kitten?
What kind of system are you guys running, in NORMAL games, you get muted for 24/48 hours for saying the f word or something offensive, but being BANNED FOR 7 DAYS IS ABSOLOUTELY RIDICULOUS.
Im a pottymouth, and im reframing from my cursing on this post, you cant ban people because of their nature and their potty mouth, atleast send them a warning if people are getting offended.
what you’re saying is 1 person out of the thousands on that server is offended by some of my language, okay lets ban him for 7 days.
That’s stupid! that is so stupid!!
You have no idea!
I’ve spent alot of money on this game, gem store etc and you repay me with a 7 day ban for a few words said, not even directed at anyone?
Go look at what i said, post it here, and let the community decide, myself as a hardcore player that plays nearly 6-7 hours a day because i dont have a life and i love this game am absoloutely outraged.
You must see this from our point, that’s 7 Dailys, that’s 7 transmution stones, 7 jugalugs of karma?
Do that math. Im trying to farm for karma, and you guys arent friggin helping!
ANYWAYS BACK TO THE TOPIC
This is unfair. Please read over this and post your replies… i know alot of people are kitten ed off for being banned for swearing.
You were suspended for two weeks, because you were suspended a couple of weeks ago for very offensive language. There is an escalating system for time-outs based on both recent and full-time account history.
Last time you were suspended for crude sexual references of a very offensive nature. This time, you were suspended for hate speech. Read the Rules of Conduct and the UA. You can’t continue using offensive sexual references (and I don’t mean an occasional F-bomb) or insulting TWO different races in a single sentence indefinitely. If you continue down that path, your account will be terminated.
So think before writing things in chat. And serve your suspension, because it will not be lifted or reduced given the nature of your comments and your account history. Because yes, we can and will ban the habitual “pottymouth” (as you call yourself) for the good of the game as a whole.
Right, you see I read that, but additional response to me implied an original response that wasn’t automated, so I was waiting for a response still. Please forgive me not understanding all the information put in front of me. The reason I have so much time to play is because I have bad depression and anxiety issues, so when I am trying to fix things like this I get extremely confused and tearful. Thanks for your understanding.
I have now updated the ticket in -I think- the right way, and hope to hear soon
No worries, Emberfoot. I personally hate that “wall o’ text” and I’m going to see if we can get rid of that in the future. I know it’s needed, and it’s valuable, but it’s not well presented and I feel it’s less than user friendly. And yeah, that’s an editorial opinion, but I think it’s pretty valid.
With that update I really believe you’ll hear from someone quite soon. And I feel confident we can help you with the issue.
Can I get a lil help here? What am I supposed to do? I was told by two people (Gaile and a forum member) that the two month old glow bug page wasn’t the place to mention this, and that I should put in a ticket. I put in a ticket. That has now been shut with no fix or even a word as to why. Do I keep putting in tickets until they don’t randomly get shut? Do I carrying on posting on the forums like I have for 2 months? I’m getting more than a little fed up as I have been trying to chase up help for 2 months for a bug that could be fixed by you simply spawning me a total makeover kit. When this first started I thought ah well, its not that annoying, I’m sure they will get to me soon, Anet was great in gw1. Two months into this saga I am afraid to say I am rapidly losing faith in the customer services’ ability to fix the easiest of bugs.
It was closed because you failed to update your ticket, as called out in the first line — all caps — in the response that you were sent. This is what it says: “IMPORTANT: YOU WILL NOT RECEIVE AN ADDITIONAL RESPONSE TO THIS E-MAIL UNLESS YOU UPDATE YOUR QUESTION. ”
You received a general response, and it was your responsibility to update to say “Those answers did not help me.” Having not done that, the system believed you had been helped with the suggested resolutions.
Please simply update your ticket by saying that you still need help and you will be given assistance. If you are not, you’re welcome to post, but please carefully read the responses you are sent to avoid unnecessary delays.
Gaile, I’d offer to PM it to you in its entirety, but it’s already posted multiple times in this thread. Of course, if it will help, just say the word.
I’m tempted to simply reply to the email informing them that I’m investigating them “for further investigation be” and demanding that they send my Balthazar-blasted mystery gift at once.
Thanks — I have that one.
Personally, I would not respond to that thing. I’d delete it, using rubber gloves and tongs.
Here are some important facts about forums and forum etiquette:
Please do not submit-and-post This iwll not expedite your ticket and it takes time away from others whom we can help. Tickets will be handled in the order received.
Please do not submit multiple tickets. That absolutely will slow your resolution.
Please update your existing ticket if you find you have additional information.
Please do not rant, rage, or carry on. That is, don’t post to protest your suspension or termination or to try to arouse public outcry about your situation. Forum members cannot and do not know your situation, and they’re savvy enough — and have seen enough evidence in previously disproved rants — to know that “I didn’t do it” or “I was mistreated” or “I was ‘banned’ for a name that isn’t bad!” very often is not accurate at all.
Please do not post petitions or testimonials. Your case will be carefully appraised and we will do the best we can to help, but having 10 friends vouch for you clogs the system and doesn’t add anything or change the outcome.
Having said all that:
Please do submit a ticket. discuss these personal matters directly with Support by filing a ticket through the “Ask a Question” tab on that linked page. We want to help in any case that we can!
Please do update us if you still need help. If you have not had an answer from Support in three days, you may post in the sticky thread Tickets for Review – 3 days and older
I just bought another serial code for my account to use on my wife’s email so she can play. I bought it with PayPal, and I’m probably being impatient, but how long does it usually take to get the email with the serial code? It’s been 20 minutes so far, and I don’t know, I guess I kinda just assumed it would be a moderately instantaneous transaction.
Does anyone have any idea how long I might have to wait to get the serial code? Do they not send them past certain business hours? Do they manually accept PayPal transactions and manually send out the serial codes?
My main question is: How long does it take to receive my serial code after purchasing through PayPal?
Thanks.
I would have expected that the purchase would be processed immediately, once the PayPal transaction was approved. I note you did check your PayPal account to see that the purchase went through, and you checked the email’s junk and spam filters, just in case the email was misdirected. So you did all you needed to do, which is great.
It it not common for there to be kitten -minute delay, but I’m glad this all got sorted out and please extend our welcome to your wife — I think she’ll love Guild Wars 2!
You are free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page to discuss this with them.
In the future, please flag a post and ask that it get moved to a different forum instead of posting the same issue on multiple forums. I have merged your duplicate threads. Thanks for understanding.
I’ve been playing the game since release, and since i registered an account, i linked up my Hall of Monuments from GW 1. Since to this date i am still unable to claim my rewards.
it would be great if i could finally get this issued resolved and help would be much appreciated.
Please read the suggestions in this thread and see if that doesn’t resolve the issue for you. I have every reason to believe that you will be able to claim if you follow the recommended steps.
If you still need help, first make sure your accounts are indeed linked and, if needed, contact Support by filing a ticket through the “Ask a Question” tab on that linked page so that they can assist you.
Nope I still have this problem. Often it shows me as offline on guild list and friend list and when I try to party someone it shows me as offline and the party members can’t see me as on the map and minimap. Also when I invite people to a party and they join the party, on their screens it still shows them the party invite and the option to either accept or reject the invite even after they’ve joined the party. Many times people are not able to enter the instance that I am in(dungeon) either. This is incredibly frustrating and ruining my in-game experience and from what I’ve heard it has been happening to a lot of people. Please fix it.
Thank you for providing these details. Have you submitted a ticket? If so, may I have the 12-digit number for that ticket? I’d like to follow up on a couple of levels, so that information would be very helpful.
One quick short-term solution is: Log out of the game completely and log back in. But as Moeh says, that’s not exactly how things are supposed to work, so we’ll investigate and repair.
Hi!
I have the same problem but it appears when I push "ctrl"+"whitespace".
Very annoying because the only way to get rid of this kitten is to close the game and reopen it.
Does anyone have another solution for this?
It takes about 30 seconds to close and reopen the game. This isn’t a game-related issue and there isn’t a game-related solution. Please use the functions described above and you’ll be just fine.
This text was written by beostigma.2183 and I am posting it because he got baned for botting, using macros or other simular behavior
I receved a mail for authorization from Chine, town Jiachoeng and of course I didnt authorized it because i live in Austria, Wien. Someone was
obviusly trying to hack my account. So I ignored this mail that came on 24. may 2013. Five days later 29. May I got banned for boting and using macros.
I never used those and if I can somehow prove it I would, after all I belive Arenanet will be able to resolve this. The fact is that I was farmin in Southsun Cove, but in no way was I using bots. Two thing
are possible, someone “rage reported me” or someone just hacked in. I sended Ticket to the Support and waiting for the respons, but just want to have
this case recorded here.
Your friend submitted a ticket to ask about his situation, and that’s good. There’s really no point in posting at this time; the team will answer him as quickly as possible.
The forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture and we cannot address someone’s personal account situation via the forums.
If your friend still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
When I saw that I was banned, I immidietly sended a ticket.
Vorgang: 130529-001438
BUT when I saw two authorization links from China I sent a ticket as a Hack issue:
Incident:130529-001470
So the second one is more important. Incident:130529-001470
Yes that would be appropriate if they are able to track bad behavior and link it with IP adress.
Thanks for pointing that out.
Likewise, we cannot take forum notes to update tickets. Your friend should update his ticket, preferably closing all extra tickets and focusing solely on the one that is more relevant and complete.
I had my account hacked a while ago, lost some stuff but have recovered and prospered.
I have started receiving emails from anet saying that would I like to authorize access from CN…which evidently I’m not from. If I am receiving these emails does that mean my current password has been compromised and I should change it?
Thanks for your advice
Your account does appear to be in jeopardy. Please change your password, using a complex password that you use nowhere else.
SECURITY REFERENCES:
For questions about E-mail Authentication, see this post.
For questions about Two-Factor (mobile) Authentication, please see our FAQ.
And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.
yes, yes, I’ve read all the instructions, it’s really quite sad how many hoops must be jumped through to get something done around here.
My personal email isn’t even this ridiculous, and I have millions of dollars in paper assets in my email.
WHO?? actually knows what their serial key is. screw that. kitten was deleted a long time ago LOL.
Anyhow, I want my email address changed. I sent in a ticket about an hour ago and no one responded. This will need to be done today since I’m closing my other email account tonight.
Quick and easy fix, just update the email address on my account or give me the big boy button to do it myself as I see fit and I’ll be on my way.
this isn’t a request that can linger for 2 days. Ok? Treat me well, and I’ll do the same for you. that’s how a business relationship works.
I just want to point out that this question was asked via ticket and answered within one hour. Forums members should not post to rant, nor post instant follow-ups on tickets. Please allow our Support Team time to receive and review your ticket. They will do their very best to help you as quickly as possible.
Matter resolved – closing ticket as per member request.
Please contact Support by filing a ticket through the “Ask a Question” tab on our Support Page. A team member should be able to assist you. If you were indeed hacked, you may qualify for an account reset, so you can discuss that with the responding agent.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
The forum is not really the place to get assistance with this, and you have done exactly what you should in submitting a support ticket. Please allow the team time to get to that ticket, review it, kitten it, and respond to you. If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
I believe you may have authentication enabled, so you get notifications and can prevent someone from logging onto your account from a remove location (not simply not accepting the request). However, region locking is not something related to player installation or set-up.
Support would be happy to help, so submit a ticket Support through the “Ask a Question” tab on the Support page I’ve linked. They will be able to assist you.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
FROM: ArenaNet <support@guildwars2.com> (<— bogus “sender” of course)
SUBJECT: GuildWars2 Account Will Be Shut Down
MESSAGE: Guild Wars 2 Account Will Be Shut Down Inform
We are sorry to inform you that your login account will be shut down or partially limited within 72 hours due to currency transactions or abnormal login. If you want to remove restrictions, please click the following link to validate:
[LINK REDACTED]
Recently, account abuse is obviously rising up. Please pay attention to the safety your account. Don’t share account with any other people. We will not ask for your email password in any forms on our end. With the password, hackers will be able to log in the account through our security verification. If you have any account problem, please click on the link below:
[LINK REDACTED]
We will come up with certain security protection measure to protect this account.If your account is limited due to our negligence, we will remove the restriction on our end and offer you a mysterious gift in game as compensation for the inconvenience.
Need help or have questions about your account? Please visit our:
[LINK REDACTED]
Just thought I’d inform of a New Phishing scam email that’s about That I got this morning. It had the GW2 Logo Looked rather legit however It tried to state due to a payment not going thru that my account was getting Shut down. It also states in this email that you get a 72 hour ban. didn’t make sense but like most of these emails ( I’ve seem plenty from WoW gaming) I didn’t click no links but the link they had when hoovered had .tk at the end.
This email is plenty to put fear not just in your account closing, banned for nothing but Credit card users may wanna be aware also.
I know from reading over forums you guys don’t have a hacks or abuse section to report headers of these such emails but its prolly an Idea to consider it will end up a monster later on.
I will add this one to my sticky thread on the subject, but can you send me the exact email content via PM? Thanks.
I want to make a comment in regards to the chat filter. Ive been doing alot of digging and research on the subject and I just happen to know for a fact that Arena.net and Ncsoft have purposely developed the chat filter system to allow people to foolishly fall victom to their TOS and ban them. Its a way for them to make money and my source comes right from the horses mouth. A family who has partial ownership over arena.net. It can be considered a conpsiracy if you want to call it that but its fact that ncsoft perma bans peoples accounts over repeated offences. The chat filter is the most useless tool available to Gw2 Players since it only works 1 way. Im pretty angry over this fact and have asked for help with several outside well connected anet sources on the subject but responces have been very quiet on this topic. My guess is they want to keep it quiet and dont want people knowing. The fact theres no contract you sign when you manualy remove and unlock the chat filter is evidence enough that anet allows people to use vulger language. If your going to have a filter it needs to work both ways. And removing the filter should acknowledge that you are willfully signing an agreement that you infact wish to view vulger language and also to use it as well. If you remove the chat filter you shouldnt have the right to report vulger language in the first place, reducing the amount of reports for GMs to sort through. Ultimatly what it comes down to is $ money. GMs need tickets for their daily quota, so they go home feed their Kids and family. Have a nice cushy job and earn a descent income. But the fact that ncsoft refuses to acknowledge these details and my sources is proof enough. Its a cycle of corruption that has infested even the lead GMs of ncsoft.
Its sad, for a game that has half naked women that can strip down nearly naked, and weapons and art that reveal the most intimate parts of a woman ncsoft has declared its still just a game for younger teens. This is just insane. If Anet isnt willing to make the filter work both ways then its just showing that the cycle of corruption will continue on and on.
That is ludicrously ridiculous. Absolutely, provably, horribly wrong. You should be ashamed of yourself for entertaining such a notion and for posting it on this forum or in any way alluding to this nonsense.
I don’t know of any company that would act in the reprehensible manner you describe and certainly not a company of ArenaNet’s and NCSOFT’s stature. The $50 here and the $50 there that would be gained from exercising the components of this Tinfoil Hat Theory of the Day would not be not worth a thing compared to the loss of reputation that would occur if we were to act in this manner. Not to mention the bitter taste of unfairness that we — gamers like you — would feel if this was any policy or any process at all or in any way.
You don’t remove the filter, you simply choose not to use it. You do not own the right to determine what others will see, and the filter cannot ever be perfect, hence the actions that our GM Team will be forced to take on those who breach the RoC and the rules of commonly accepted game behavior.
We value every player and every customer. We do not suspend or terminate accounts lightly. We do our darnedest to work with individuals who have been suspended and even terminated, going the extra mile to give a second chance or to work with a person who has made an error in judgment. The suspension system is a model of balance and fairness. It is even set up to give second chances automatically. We do not conspire to ban people unjustly. We never, ever will.
May I ask why? I have submitted a ticket on this and am unaware of doing ANYTHING to breach the code of conduct. I have read over it multiple times and have only responded in kind to people who attempt to troll me or Gates of Madness.
What warrants this?
No one in the forums can tell you why your account was suspended. The only way to learn the answer to this is to contact Support and discuss the matter with them.
Heya, I only just posted my first ticket as the way the support was laid out it looked like it was only for account issues such as hacked accounts or technical issues such as “I can’t log in”. On the advice from someone on the forum earlier I put in a ticket, but I wasn’t aware this was the way I was supposed to go about it. Number is 130527-000248. I put in 4 bug reports over the last 2 months, but I’m assuming there’s no number for those. I also posted lots here: https://forum-en.gw2archive.eu/forum/support/bugs/Total-Make-over-Kit-Sylvari-Glow-Merged/page/5
Thanks for any help you can provide, I really didn’t think that the support panel was for anything but serious log-in issues.
I am sure you’ll be helped very soon, and I’ll keep my eye out for that. Thanks!
This was the Sylvari glow bug, where everyone who used a hair makeover kit in a specific time frame lost their glow. Most of the people got their glow back after an update, and a few more paid for total makeover kits to fix theirs. I still have no glow, and can’t afford to pay £3.50 to fix a bug. I broke it by using a permanent hair kit in the wrong timeframe, and am loathe to pay money for a total kit to fix what could have been caused by a gem store item in the first place. Thanks.
We’ve been helping players directly with this, in some cases.
If you have presented this information in a ticket, please provide me the 12-digit ticket number and I can take a look at this on Tuesday. I can’t do so today because of the holiday weekend. From what you’ve said here, I feel sure we can help you, if I’m understanding the details properly.
Kim, it sounds as if a group of players acted unkindly, and I am sorry for that. I want to say there are many ways to play the game and I’m sure you (and your daughter) will find the way you like best. Sometimes a group gets very concerned about the makeup of their party, and there are times when they kick a player from their group. It happens to all of us, and I just consider “Well, it’s their loss.”
If they acted inappropriately, Support should hear about it. If they were merely acting selfishly or unkindly — without harassment or offensive chat — then just “move on” and enjoy the game on your terms. There are a lot of nice, helpful players out there!
Ok, I’m just getting concerned that I am being ignored, as the last dev post on this bug stated it had been fixed, and I have not had a fix in 2 months :s
If I am understanding the situation, you reported a bug and it was fixed. You’re wondering why the issue related to your account/character/something wasn’t retroactively fixed when the bug was addressed, is that right?
Usually, when a bug is fixed, there is no retroactive correction of the issues related to that bug. For instance, if a quest was broken, there’s no way to go back and give credit to everyone who finished the quest. These matters are so specific to an individual account, I’d suggest that you update your ticket and ask about this, if you would be so kind.
I don’t believe they respond individually to bug reports, except maybe to some threads in the Bug Report forum. But, they do appreciate your reports. =)
Correct. We read the Bug Forums and cull the information there on a daily basis. However, we do not have time to respond to each individual report. In many cases, several players will report the same thing, so trying to answer each thread would be very time-consuming and somewhat redundant. I’m sure you’ll agree that dev time is best spent resolving the issues rather than discussing them.
The same is somewhat the same with bugs that are reported via a ticket. Support will forward reports, but they do not generally get into a back-and-forth discussion about the report issue but instead thank the player for the report and make sure it’s routed properly.
Thanks for understanding. And of course please do feel free to submit reports in the future; they are of great help to us!
I logged in this afternoon to find out that someone’s already logged into my account again. Had to change passwords for the account and the support account, as well as reinstating the authenticator. My scanners detected no malware, viruses, or anything else that may compromise my account information. So what gives? I’m an intelligent adult and I know how complicated I need to make my passwords.
Yes, I’ve already put in another ticket. I’m just annoyed that I’d have to get my account restored again, unless it was only a 1 time thing. I’m already losing interest in this game because of the first hacked attempt. Starting from semi-scratch, after a year’s play, isn’t what I want.
Something is obviously compromised on your system or within your email. (Yes, I know it does not show up, but that seems clear and I assure you there isn’t a compromise within the GW2 systems.)
Please update your ticket and ask for help from our Technical Support Team. They have tools and tips for securing things and they’ll be happy to help you.
The comments from these forum members are accurate. The issue can determine turn-around time, but normally a player is helped in well under 24 hours. Since this post was made last night, and not updated today, I have a feeling this one has already been resolved.
The temporary suspension is your warning. Do it again and your suspended for life.
No no, that’s not accurate.
The first name censor normally is given without a suspension (except in truly heinous cases). The player is required to rename the char but does not (usually) serve a timeout.
Inverted — I’m assuming if you got a suspension you’ve already been blocked in the past for an offensive name and you are continuing to try to use offensive names. When your suspension expires, choose a new name. Do not try to be cute, or clever, or engage in an attempted work-around of the system. Choose wisely.
Does the Launcher not give you any other message other than an error code?
Yes, the launcher gives a message and not simply a number. Something like “…for offensive chat” or “for the use of an offensive name” or “for harassing (or scamming) another player.” And the only place to learn more about your individual situation is through a ticket to support.
Whatever makes you think your suspension came from unreported private chat? We do not block for private chat, unless someone reports it. This is to prevent a hostile person from using whispers to harass someone else, so naturally we’ll take a look in the case of a report. But to throw around wild accusation like this? I want to know precisely why you believe this to be true, and the 12-digit incident number, because if you are innocent of wrongdoing, I’m sure you have already submitted an appeal. Right?
I’m locking the thread until I have this information from you via PM. If we made an error, we will reverse it. But if we did not, then all these pixels are totally unwarranted.
) What happened was that somehow when the “text strings” were localized and prepared for the in-game presentation, the special characters got messed up, and as you can see, the results were not pretty.
