Guild Wars 2

LittleBigAsura.6071:

My friend bought the game the 28 august, made his account and can’t get any email confirmation message, and the cd key is used, he can’t use it again. We tried to contact you arenanet since the 28 and no answer, he wants his account he paid for it and can’t use it

Could I please have his 12-digit incident or ticket number? Thank you.

Natebert.8432:

GaileGray.9587:

Please note: Some of you are asking for replacement of CE or DDE items that you either received and accidentally deleted or which you never received. Please note that one replacement run has been done. I believe another has been done or will be done very soon.

Replacements are one per customer. If you were on a previous list, you will not be given another set of replacements. If you were not on a replacement list, please be sure your ticket is filed with support and update to say you are still awaiting your items. Please do not file a new ticket.

Hey GaileGrey,
Thank you for this information. Do you have an estimate of when we can expect this additional run to occur?

This is in reference to;
ticket: 120825-033103
subject: Account Items Deleted
created on: 08/25/2012

Thank you,
Nate

Sorry, Nate, I don’t know a date for that yet, but I do know the team is aware that this will need to take place. I just want to say again that this is a one-time offer, and players need to be sure they do not request twice, and that they always keep enough space in their inventory to store the items, because the replacement run could be made at any time.

*Update — Monday, 17 September: Part 1

120823-005248 Resolved
120831-006932 Resolved
120831-018521 Resolved
120903-006262 Resolved
120904-004130 Resolved
120905-002972 Resolved
120905-003517 Resolved
120906-007794 Resolved
120906-009311  Resolved
120907-004649 Resolved
120907-005479  Resolved
120907-008310 Resolved
120908-000760  Resolved
120908-002648 Resolved
120908-004730  Resolved
120908-004831 Resolved
120908-005767 Resolved
120908-006021 Resolved
120909-001112 Resolved
120909-001482 Resolved
120909-002892 Resolved
120909-003158 Resolved
120909-004741 Resolved
120909-004834 Resolved
120909-006216 Resolved
120825-005264 CE/DDE Item issue — we are working on this one
120825-036680 Linking issue — in review
120902-015078 Linking issue — in review
120903-002460 Linking issue — in review
120904-002200 Linking issue — in review
120826-012867 Possible Linking issue — agent sent response today
120909-004170, 120909-003417 Reopened and requested review
120909-000820 Requested review
120908-004534 Awaiting update on this one

More later!

Update — Monday, 17 September: Part 1

120823-005248 Resolved
120831-006932 Resolved
120831-018521 Resolved
120903-006262 Resolved
120904-004130 Resolved
120905-002972 Resolved
120905-003517 Resolved
120906-007794 Resolved
120906-009311  Resolved
120907-004649 Resolved
120907-005479  Resolved
120907-008310 Resolved
120908-000760  Resolved
120908-002648 Resolved
120908-004730  Resolved
120908-004831 Resolved
120908-005767 Resolved
120908-006021 Resolved
120909-001112 Resolved
120909-001482 Resolved
120909-002892 Resolved
120909-003158 Resolved
120909-004741 Resolved
120909-004834 Resolved
120909-006216 Resolved
120825-005264 CE/DDE Item issue — we are working on this one
120825-036680 Linking issue — in review
120902-015078 Linking issue — in review
120903-002460 Linking issue — in review
120904-002200 Linking issue — in review
120826-012867 Possible Linking issue — agent sent response today
120909-004170, 120909-003417 Reopened and requested review
120909-000820 Requested review
120908-004534 Awaiting update on this one

More later!

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

hplee.2837:

my brother’s ticket: 120909- 01112

This is an incomplete ticket number. Could you please provide the full six digits to the right of the dash?

Thanks.

Cobra.6243:

Hi,
I’m still waiting some aswer from CS….

My previous tickets were all closed or notificied as duplicate…the only one i’ve managed to update was the one in the topic…

the situation still the same
GW2 = working
GW1 = not working (blocked)
Account management = accounts linked
HoM = not working

This scenario is the same from august 27th (date of my first automatically closed ticket)

…please help!

Ticket number, please?

Captain Law.7281:

Issue:120916-001690

Dear Gaile,

I’ve honestly lost all my patience. The ticket above is not even one day but I want it answered it.
I’ve been waiting since 31-8 for a correct answer on one of my tickets. I keep getting these answers who are about a completly other subject.
I’m just asking for an UNBAN. Not much just an unban. I would’ve gotten it if the people at support actually tryed and read the tickets.

Like for real, you people don’t really read the tickets do you?

I just looked at this history, and I cannot explain it. It’s at the top of my review list for tomorrow. I’m so sorry this has gone on and on like it has.

Balrog The Buff.6452:

I put in a ticket on sunday the 9th because my account was hacked and all my gear/gold/banked items/crafting materials were stolen. Also my mail was deleted. Is there a way to get my gold/items back without having to roll back my account? Since it’s been so long i started playing again and would not really want to have all that work/time deleted. I logged on while they were stealing stuff I believe and was able to change my password and protect my two lowest level characters.

120909-004664 was the ticket.

The only way to conduct an account restoration — once the service is offered — is to “roll back” the account. There isn’t a way to generate items or to roll back a single character while leaving the others intact.

Darkorical.9213:

So a friend of mine and I were talking about the recent waves of hacking and the reports of people seeing hackers logged into friends accounts. and others sitting watching helplessly as a guild leaders compromised account cleans out their guild bank. I had seen reports of people submitting tickets and the hackers still not being stopped in time, due to the need of the reps need to check facts and investigate.

I made the comment that it would be nice to see a link on the site where a person could go and enter the original email account that was used for creation and their CD key and get the account instantly logged out of the game and blocked pending a Response to a ticket.

Given that those two bits of information may be very difficult for anyone other than the original owner to actually have, it should be a fairly reliable method of quickly booting unauthorized users from your account. both for A-net who should be able to assume that it is in fact a legit request from the actual owner. and for the player who with any luck can stop a hack attempt before they make off with everything.

This could also reduce the work a customer service rep needs to do to repair hacker damage. And of course restoration of the account would have to go through the normal ticket system which would verify fully the information of the account.

This is a very interesting idea. This isn’t a Suggestions Forum, but in this case I think it would be warranted to share this with the team, so I will do so. There may be very good reasons why this would not be a good idea, but I do agree with you that having the original user name (not a changed one, also agreed) and the serial code could be hard for a hacker to acquire.

Thanks for sharing your thoughts.

Think.8042:

GaileGray.9587:

We did not specify “headstart or launch day”

http://www.arena.net/blog/reserving-your-character-name-for-guild-wars-2

[…] and you must create a Guild Wars 2 character with the same name as your Guild Wars character during the Headstart Access period or on launch day.

After launch day (and after we work through support tickets filed on launch day), we’ll free up the millions of unclaimed names […]

I think that’s the reason why everybody thinks it should have long ended – or is there still support tickets on that?

You’re right. There are two statements there, and I think that answers the question. Thanks for the help.

Serial codes help aid in account security and therefore providing someone a code upon request would be undertake very rarely, if at all. It was my strong impression that everyone who purchased from buy.guildwars2.com would receive an emailed receipt — I feel quite sure that’s what happens. I suggest that you look for that email so that you have the information you need.

If you do not have that email, then by all means you may discuss the matter with Support.

Louiscifer.4905:

So I wake up this morning. Go to log in and boom i get this. The email address you entered is not found. I check my email to see the account was changed 3 minutes prior to me trying to log in.

Tickets are more efficient and allow the team to make the correct decision in the shortest amount of time. Phone support may “feel” good, but most of the time it take far too long or it requires ticket follow-up anyway.

If you need help, please contact Support. Use the “Ask a Question” tab to submit a ticket.

sdsakuragi.8170:

Hacking tends not to be so much a server side issue as it is a client side issue. That is to say the hacking going on right now is not for lack of security at ANet. They didn’t lose a list of passwords and logins due to internal security. I’d say at least 99% of all hacked accounts are direct results of lack of diligence on the part of the end user. Either not using a unique password from a previously hacked account or falling prey to fishing attempts.

First week of launch I got the warning email regarding someone trying to reset my password. Most likely someone was trying to log in using my old WoW credentials. I know for a fact that my old WoW account was hacked (luckily long after I had quit playing) because I was unable to log in with it to sign up for the D3 beta.

You can’t blame a lock company for making faulty locks if you leave your key laying around, or worse Blizzard leaves your key laying around.

Quoted for truth.

zeating.1349:

I did not get a response at all, not even automated. Should I remake the ticket?

Tell me the number and I’ll take a peek.

Valour.5298:

The same thing has happened to my friend. Said, “It has been resolved.” but it clearly hasn’t seeing as he still has no access to his account and it has been well over a full week since it was hacked and supposedly resolved.

klasnikof.6137:

3days ago ticket changed to “in progress” but no real reply, since then nothing, I updated the ticket with my display and character names so it changed back to “updated” instead of “in progress”, all good? 8days total.

Harvest.2506:

I’ve submitted this under the support already but the issue was close before it was resolved.

Sorry, I really can’t help without a ticket number. If you provide that in your post, that would be great.

Update — Sunday, 16 September

120904-005888 Resolved
120903-007670 Resolved
120905-001452 Resolved. Looks like a second compromise — do take care!
120901-015507 Resolved
120831-011009 In the correct Billing queue for assistance; I believe you received a reply Friday.
120826-002453 Moved to appropriate queue to process gem refund.
120903-002460 Moved to appropriate queue for assistance with your serial codes.
120828-017417 and 120826-000505 Verified your ticket is in the correct queue for assistance. (Second ticket marked as duplicate, but the first is active.)
120809-002854 Being held by Billing Team Lead pending a review of purchase policies. Apologies for the delay!
120825-007873 This is a second request for items already distributed. We need to discuss if/how to handle these situations, so please hang tight on this.
120831-010210 This is a tech issue and we need the Game Advisor report from you, which an agent requested last night. Once received this will be routed to someone in Tech Support for priority assistance.
120901-010764 Serial code disabled for fradualent charges. Under review by senior agent.
120901-025089 This issue will be reviewed by ArenaNet.

More tomorrow!

phoenixdot.9760:

7 days, and still counting

120911-009271

According to the tickets, it’s 5 days, not 7. Now admittedly 5 days is still too long, but I am getting pretty confroozled by people’s math, where 2+3=10.

RLD.7439:

Last night? I’ve been waiting for 22 days.

I’m sorry to hear that. I’ve posted an update today for older tickets. Perhaps yours was in the sticky thread for tickets 5+ days old? If so, it may have been answered in today’s update (another sticky thread above).

In answer to the OP, you should get a response a few minutes after you create a ticket just confirming that the ticket is in the queue. Then, matters are usually resolved in a few days. There is a thread you can post in for another review, if the ticket happens to go to 5 days, but the number of tickets doing that is dropping dramatically as we bring on more agents.

Lulizarti.2568:

I have had 3 tickets open since release. 1st ticket I closed without response (few days after ticket creation). 2nd ticket was closed after a canned response of "We are investigating.” 3rd ticket is still open (has been since 9/11).

As you can see my name is Lulizarti. My account name is Lulizarti. My support name is Lulizarti. But, my character name is not. Why? Apparently the letter combinations of “Lul” do not work and are restricted. Support can fix problems (occasional jumping on Reddit and escalating issues). Even within the first week of the game you jumped on Reddit and solved this exact same issue with a few people. You have the ability too, but for some reason, almost 3 weeks into the game, you can’t give a customer a rightful answer as to why I can name everything Lulizarti, BUT my character (other than “known issue with names”). That doesn’t help.

Oh and to just get some /rant on, there are bots named “fsfdfdfdf” and stuff that looks as if someone smashed their head against the keyboard. Yet I can’t get a simple name of Lulizarti. Every game, Lulizarti. Is it so hard to ask for a response and help from support on such a seeming simple problem?

I personally have addressed this issue with a few people. Perhaps you were one of those, but if not, you should be aware that the letter combination is currently blocked by the Name and Word Filter because it is offensive in one of the key languages that people use in Guild Wars 2. Although we are working on this and hope to make the use of the letters possible (when in an inoffensive usage), we don’t have a timeframe for rolling out the updates that have already been incorporated into the code.

I’m sorry that you’ve waited and this will be addressed. In the meantime, please do not make multiple tickets, as it slows your response and those to your fellow gamers and is entirely unnecessary.

Update — Sunday, 16 September

120904-005888 Resolved
120903-007670 Resolved
120905-001452 Resolved. Looks like a second compromise — do take care!
120901-015507 Resolved
120831-011009 In the correct Billing queue for assistance; I believe you received a reply Friday.
120826-002453 Moved to appropriate queue to process gem refund.
120903-002460 Moved to appropriate queue for assistance with your serial codes.
120828-017417 and 120826-000505 Verified your ticket is in the correct queue for assistance. (Second ticket marked as duplicate, but the first is active.)
120809-002854 Being held by Billing Team Lead pending a review of purchase policies. Apologies for the delay!
120825-007873 This is a second request for items already distributed. We need to discuss if/how to handle these situations, so please hang tight on this.
120831-010210 This is a tech issue and we need the Game Advisor report from you, which an agent requested last night. Once received this will be routed to someone in Tech Support for priority assistance.
120901-010764 Serial code disabled for fradualent charges. Under review by senior agent.
120901-025089 This issue will be reviewed by ArenaNet.

More tomorrow!

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

Update — Saturday, 15 September

I’m going to gather a bunch of the older ones that still have issues and send them off. Hope to have some info tomorrow on those. The others will be reviewed, as well. I should have a significant-sized update by Monday evening.

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

Gretix.2941:

I bought the collectors edition and I’ve had the same issue many have where I deleted my initial character. I never read anywhere that the digital collectors items would be limited to ONE character (and for over$100 per collectors edition, it shouldn’t be), so I felt I was safe in doing the deletion. However, I came to found out that none of my other characters are receiving the items. I assumed that I was just out of luck so I went and bought the digital deluxe items using 2000 crystals. However that was over a week ago and those still have not arrived. But now, I’ve been reading on the forrums that there is a fix in the works for those of us with collectors editions so that we can get our items. If that is the case, how do I go about getting a refund for the money I spent needlessly on the digital deluxe items in the blacklion trading system?

I suggest you contact Support directly to ask this question. (Use the “Ask a Question” tab to submit a ticket.) I don’t know that we can reimburse for issues like this, but you can ask them.

Mithik.2903:

They still haven’t responded to my friends support ticket and they are completely ignoring this thread.

Oh hey, I did not see this thread earlier or I would have responded. No ignoring, just busy!

But I did want to call out that a couple of people obviously used the Search Engine to pull up this thread, rather than make a new one. I can’t tell you how great that is. Thanks to you who did that!

moops.8014:

I would like support with this please.

I finaly managed to get 100 gold for my commander title and sent it to a friend to just show him what it looks like for lolz. The problem appeared after he couldn’t send it back. .. if you could help out would be grand don’t want to loose the chance of becomming a commander due to this. ( namely only a set amount of players can become )

If you need help, please contact Support directly for help. Use the “Ask a Question” tab to submit a ticket.

Eochaidh.4106:

It is actually a necessary limitation to prevent hackers and gold sellers from transferring goods to other accounts. If you play legitimately, the warnings will vanish for the mail sent to you in time, as will your friend’s as he advances in the game. I am unsure of how exactly this works, but I suppose it is a matter of how much progress in the game your characters have achieved, and not necessarily a period of time to pass after account creation.

Thank you! I was just starting to formulate a response, but you’ve said it very accurately.

You cannot use the monetization system for YouTube or other services. In order words, you cannot make money from our products.

YouTube will often note that someone has monetized copyright content, and they will summarily (and properly) close the videos or close the accounts of those involved. You don’t mention if you were using the monetization system, but if you were, you should close the video and re-upload without monetization, or you should disable monetization through the YouTube interface.

Now, I should say that this policy may be adjusted in some ways, in the future. We will be sure to let people know if the policies change. But at the current time, that is what is stated in the Guild Wars 2 Content Terms of Use and that is what should be observed.

MrEMan.1730:

I have given you all of the information I can. Twice have I received an absolutely useless general reply.
You have now taken it upon yourselves to close my ticket because you fixed a few issues and mine MAY HAVE been on of those.

What do I need to do to get my issue sorted it has been over four weeks!!!!!!

“A server error has been encountered. Please wait a moment and try again.” tells me nothing.

NOT HAPPY

This same message is attached to my support ticked

I am so sorry that you have been waiting this long. Could you please add your name and ticket number to the sticky post above, the one that calls for tickets 5 days an older? (Also, if you supply it here I’ll take a peek.)

Renegadeimp.8439:

I was posting in reference to Pangies issue.

However, i think we can all agree that support for this game is pretty much non-existant. I mean, c’mon. 50 reps to serve 2 million + players?

Where did you get that figure? It is off by a magnitude of many!

Bettatthanu.7958:

I have a problem. I named one of my characters a name that can be offensive to some. I did know this from the moment I made the character. It was a joke at first and now i sincerely regret it. I played this character quite a lot and now I am afraid of getting reported for my name and am wondering if there is a way I could get my name changed to something that wont be offensive and wont get me in trouble.

P.S. the name of the character is “I Have Downs”

As mentioned above, self reporting for issues like this is the best way to go. Please file a ticket and point out the name so that the team can assist you in remaining the character. Thank you for asking about this and for realizing the name really isn’t a good one.

The Account Restoration feature is not in the game yet. We do not have a release date for this feature, but I don’t think it will be too long before CS is able to do restorations. A few things you’ll want to know:

• The restoration is account wide, not per item or per character.
• The account is captured in “snapshots” at various stages and the restoration is to the time immediately preceding the compromise.
• Obviously by reading the above, you will know that if you play on the account after a compromise event and then request a restoration, any gains between the “snapshot” and the date of restoration will be lost.
• Guild Wars accounts are restored only in cases of compromise, not for user error (like deleting an item or buying the wrong thing) or for failed player-to-player transactions. Restorations also are undertaken only if the team was able to ascertain all the details and block the responsible (hacker) account, in order to protect the game economy. We have not yet account policies for Guild Wars 2.

quacthulhu.2546:

I think you should submit another ticket or update the one you had for the account hack. They may be able to restore it

We do not have an account restoration feature at this time. We will be able to offer this service in the future.

The quote above is accurate. We did not specify “headstart or launch day” and in the overall scope of things, it’s still early days. You’re welcome to continue to try for the name, but I cannot say for certain when it would become available.

The measures taken against third-party programs are actually quite conservative. Please feel free to discuss with the support team, but do be aware that the ticket is just one day old and it may take a few days to respond.

Ninja Spleen.7458:

Well I’m happy to see that my BF was able to get back his account this quickly, but of course all gold and unbound items are gone, as well as all the gems he bought (all with money…)

NOW I’m concerned because we had all of my friends/guildmembers report his character/account for scamming while it was hacked as a desperate measure to protect the rest of the guild’s assets… I hope that it doesn’t get processed later and he loses access to the account again. lol.

I guess we’ll let the issue of the $30 worth of Gems drop as a thanks for a quick turnaround time of getting him the account back.

If there are missing gems, the team may be able to help with that. I don’t have the details at my fingertips, but you’re welcome to discuss the matter with them.

Saraphim.1230:

… email addresses or passwords should never be reset without confirmation via email from the original email address.

What you are suggesting is not secure at all. If someone’s email account is compromised, the last thing we should do is send the credentials to that old, compromised account!

The scenarios you post are completely outside the norm, and the timeframes you’re citing are not at all typical.

In addition, you’re posting a ticket that is a few hours old and demanding assistance. The team must be allowed the time required to review, investigate, and resolve such issues. Account compromises are complex issues that take time to work through. Keep in mind, the hacking incidents are not our fault. They are caused because people are using common credentials across various places — games, forums, email acccount, etc. — and professional companies who make millions out of stealing accounts use those harvested databases of credentials to try to steal GW2 accounts.

Please allow time for this to be resolved.

RocketWarrior.2196:

My friend just gave me a copy of guild wars 2 as a gift because he knows I’ve been wanting it. But I just purchased a digital copy 8 minutes before he gave it to me. Is it possible to get a refund on my digital copy?

You should get in touch with Support to discuss this. Support.guildwars2.com – “Ask a question” to submit a ticket. Thanks!

Will follow up on both of these, but you seem to have done the right thing in responding to state that you still need help. The team should then note these tickets are still active and get back to you as soon as possible.

Elunarie.9283:

I’m not wholly sure where else to put this, but I have an question on what is not allowed for character naming. I am one of the people who had reserved names through my Hall of Monuments, and funnily enough.. I was able to reserve Kalla Scorchrazor, Bathea Havocbringer, Violo Raptorgaze, and Ofela Soulcleave in GW. I reserved Kalla’s name in the month PC Gamer released the sneakpeak of GW2 and the charr.

I actually am using Bathea’s name and have Ofela and Violo made. Kalla I was not able to make. Is it possible that it was restricted because it’s a bad word in another language, or was it restricted to prevent a player using a lore character? I wonder about this, because I was looking forward to using her name.

Much thanks!

Edit: Also on the side, I wanted to thank Gaile and whoever else put me on the list for the Pyre Fierceshot christmas card several years ago. I still have it! And on the side, I hope you’re enjoying GW2 Gaile; I still remember playing a mission with you in Factions when you were on your ritualist Hurricane Gaile. I love GW2, and I’m having alot of fun!
-Legend Ari-

Hey there. Nice to see an old friend.

It’s true that we are trying to restrict the use of “lore” names in GW2. And while some can be made, I suspect that is why you’re able to use all names except the one with story ties to Guild Wars.

Thanks for understanding about that and delighted to hear you’re enjoying GW2!

You have submitted a ticket, which is the correct thing to do. As you can see, there is a lot of spamming, and imitating spamming is a poor choice. I imagine you won’t do that again, and I’m sure the team will have you back in the game soon.

Update — Friday, 14 September: Part 2

120909-000661 Resolved; cannot restore gold
120829-012281 Resolved
120908-007060 Resolved
120908-005311 Resolved
120909-000661 Resolved
120828-017417 Escalated for a fix
120831-007836 Linking issues appear resolved
120909-003027 Resolved

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

Update — Friday, 14 September: Part 2

120909-000661 Resolved; cannot restore gold
120829-012281 Resolved
120908-007060 Resolved
120908-005311 Resolved
120909-000661 Resolved
120828-017417 Escalated for a fix
120831-007836 Linking issues appear resolved
120909-003027 Resolved

Symtex.6018:

7 days old.

Hi, I made a request to reset my GW1 account so I can go back to do Hall of Monuments and link my account go GW2. My request was sent last week with the original CD Key that came with my account. I didn’t even get a “We are working on it”. I know you guys are busy but it would be nice to at least get an acknowledgment.

Ticket 120906-007794

This is an odd one. I can see you haven’t had any response, as you say. I’m sorry about that, and will add you to my review list, for certain!

Ernest.4168:

Incident 120903-001548.

It has now been 11 days since my account was hacked and 6 days since it was returned to me and I requested either a credit to my credit card for gems I just had bought before the hack occurred or a return of the gems. I provided the order number for the gems in the incident report.

Also, I appear to have lost my CE items too when I deleted my first character.

Thank you for your help.

Ernest, it looks to me like this was being processed. Please let me know if things are not aligned by tomorrow. (And thanks for your support of the game, through your gem purchases!)

Nerim.2807:

Account Restored Thank you very much, the hackers got the whole 2g my wife had, she is very happy to be playing now. Thanks again!

SrTV.6435:

Problem SOLVED! Account unblocked.
Thanks ArenaNET.
Ticket: 120909-001103

Aschren.7320:

120829-001864 = SOLVED / waiting for confirmation

Got home from work to see this gem in my email. Oh, what a wonderful feeling! Waiting on a reply from Tim for my response post.

Gaile, go thank Tim for me!

GaileGray.9587:

Bishop.4612:

Username:Brutis.5372
Ticket #:120907-008529

Seems to be resolved.

MisterX.6153:

to Gaile and the support team

Thank you
Thank you
Thank you
Thank you
Thank you

I appreciate the time you took to fix my account….

MisterX

Nerdle.5479:

Sorry was resolved thank you so much

Thanks for those updates, guys. I hope to see more notes like this from others very soon!

Frupert.7240:

Issue: Missing Digital Deluxe Edition Items

Ticket: 120825-004180

The ticket was submitted on 8/25 and i still have not had my problem resolved…

Could you kindly post in the sticky thread about this very issue? That is the proper place, and that is where we’re looking for these reports. Thanks!

NutnFancy.8153:

Im posting about my friends account who got hacked 8 days ago, and got no assistence on the issue at all

Ticket Number: 120912-006438

That ticket is two days old. I need the original ticket, please.

Thank you for noting that response, Siegy.

Tase — it’s really difficult, nearly impossible, for our team to intercede in what are, essentially, “Gentlemen’s agreements.” You said the price was “too good to be true” and yet you accepted it and got burned. Like the guy in the alley who says he’s going to sell you a “Rolex” watch for 10 bucks?

I sympathize, we all sympathize, but getting in the middle of every transaction is just not in the cards. Reporting the situation is good — it makes us aware of the unscrupulous players and, once highlighted, may allow us to track a history of bad behavior that results in their removal from the game. But it’s truly unlikely that we will be able to give that item or gold back for you.

In all transactions, use caution and care, just as you do in real life.

Fyrefoxx.4693:

Ah thankyou lol was pretty easy, i feel a little stupid now :p

No worries. Glad you got it all sorted out.

Fenrys.7204:

[Incident: 120912-002799]

Many thanks. On it.