This may or may not be helpful: https://en.support.guildwars2.com/app/answers/detail/a_id/9238/kw/authenticator
Tickets usually take less than a day, depending on the issue. Good luck. =)
This is a Technical Support issue. You can read through the threads in that forum, and also submit a ticket to Customer Support.
I don’t believe there are any tools for that yet, but you can discuss it in your ticket. Best of luck to you. =)
That article is quite old (over 3 months) , and the devs have stated since then, that no expansion is being worked on at this time. But it’s always nice to wish for things, and let the devs know. =)
So do I. You can report the person using the exploit with screenshot and/or video using the above methods.
Customer Support is available 24/7. There is someone working at all times.
You can report exploits by sending an email to exploits@arena.net
Alternatively, you can send a report (including screenshots or video) to support@guildwars2.com
Or, open a ticket with Support through the support site. Lots of options. Good luck. =)
What you may find is that you are banned from the forums, if not the game, for breaking the ToS. You are not allowed to dispute actions taken by staff. Just a friendly tip. If I were you, I would play the game instead of spending my time arguing. But, each to his own.
You know perfectly well it does work, after the seven-day cooldown. We are all sorry your friends did not tell you the server they were transferring to, and thus you were left on the wrong server. There is nothing to be done, but wait until each of you has exhausted the cooldown. I am sure you can all work something out next week. Good luck. =)
I enjoy the Living Story content very much. I am not much for PvP or WvW. I have participated in WvW and dungeons a bit, but they are not my priority. I say, keep the Living Story content coming! =)
If you want a story, you can always watch a movie or read a book.
I am not sure what this has to do with what I said, but thanks for the tip, anyway. =)
Since permanent content is coming, beginning with the SouthSun Living Story arc, it seems ArenaNet is looking to please both sides of the fence. It isn’t an either/or proposition, there will be something for everyone.
If I understand correctly, you still have access to your account, albeit sans your previous characters. You have some free time whilst recovering, so perhaps you can start a new character or two, and adventure about Tyria. I know this is not the optimal solution, but at least you can still have fun! Speedy recovery. =)
Someone as used and "pickpocket" my account
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Here you go: https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591
Information on Account Restoration. Good luck. =)
If you need assistance, you can contact Customer Support.
support.guildwars2.com
‘Ask a Question’
Good luck. =)
You can contact Customer Support, and discuss the issue with them.
support.guildwars2.com
‘Ask a Question’
Good luck. =)
The number at the top of your mail to Customer Support. For example: 130123-123456
A number that looks like the above.
For help with this issue, contact Customer Support, and they will assist you.
support.guildwars2.com
‘Ask a Question’
Good luck. =)
Never fear! Permanent content begins with the SouthSun Living Story. =)
I enjoy the Living Story content very much. I am not much for PvP or WvW. I have participated in WvW and dungeons a bit, but they are not my priority. I say, keep the Living Story content coming! =)
Email Account Notices? Have you checked this thread? https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2075157
If the notices look like these emails, they are attempts to steal your account. Never click on links in those emails.
As to no email for resetting your password, you can contact Customer Support and they will assist you.
support.guildwars2.com
‘Ask a Question’
Good luck. =)
Gee, I personally love playing my Necromancer; one of my two mains.
Have you opened a support ticket, BlackConcept? They will assist you. Or are you saying you have contacted support? If you have, you would need to post your ticket number for the Liaison to look into your case. Hope you make a quick recovery. =)
(edited by Inculpatus cedo.9234)
Welcome to Tyria, and the forums, Enoradlac Nayr!
They probably don’t drop off mobs, but just for him. =P
I have been getting many rares off mob drops, as well as lots of T5 and T6 crafting mats. It’s a wonderful place! And yes, Booty bags!! =)
Gratz on your Faren. =)
No idea what would be the motivation for lying, but someone posted in another thread not long ago, about his/her guildie getting a precursor off a drop from a SouthSun mob, just today.
Actually, Customer Support does work weekends and holidays. They are available 24/7. You may hear back sooner than expected, though it does take time to go through records and determine what actually happened. Good luck. =)
If I understand correctly: In January, while you were out shopping, your cousin and his friend broke the large locks to your door, and since you left your computer on, were able to erase all the information contained within. You want to sue said cousin and friend, but their parents (and yours?) are going to reconcile this amongst themselves.
Now, months later, you have been in a car accident, and will be recovering for the next four months and would like to play Guild Wars 2 to forget your pain, but it has been closed for suspected botting or hacking?
Not sure what your question is, but if you are trying to access your account, you would need to speak to Customer Service, so they can assist you.
support. guildwars2.com
‘Ask a Question’
Good luck. =)
(edited by Inculpatus cedo.9234)
The item in question was on sale for a limited time. Then it wasn’t on sale, or for sale. Now it is on sale for a limited time, again. Not sure where it said ‘exclusive, never to be sold again’. Remember, to assume is to make a fool of …well, you know how the saying goes.
Kind of offtopic – it is funny how some complain when things are temporary, and some complain when they are not. So hard to please everyone, impossible, really.
It would be a wonderful world that had a support system that remedied all our errors, what an idyllic life that would be, no?
Sadly, sometimes, it doesn’t work that way. I am sorry you can’t find a solution that is acceptable. The only other option would be to create a second account. Good luck. =)
Oooo…how fortunate for your guildie. I got a portable crafting table out of a SouthSun crate that dropped off a mob. Doesn’t compare with a precursor, but things are dropping. =)
Well, either pay for transfer (with cash or in-game gold), delete characters, or guest. Take your pick. =)
There is no rush, slow down and take your time. It is a beautiful world out there.
You will probably get more responses if you post in Players Helping Players. Also, post your Region, Server, and approximate hours of playtime. Good luck. =)
You can peruse the game releases page, the wiki, the patch notes, or as already suggested, log in and see what’s up! =)
To discuss this matter, you would need to create a ticket with Customer Support.
support.guildwars2.com
‘Ask a Question’
Because of security issues, they usually do not send out serial codes. Good luck. =)
For goodness sake! Can’t say it much plainer. The only way to transfer to another server is what was outlined above. Nothing else. Guesting is an option, or just wait out the week. Best of luck.
Well, there ya go! Well done! Thanks for the info. =)
You might contact the publisher? I’ve not heard anyone else ask about this before. Is it the Brady Games guide?
This is how server transfer works:
1) You may transfer once every 7 days, no exceptions.
2) You may transfer by paying for gems, server population determines the price.
3) You may use in-game gold to exchange for gems, if you so desire. Gold-to-gems prices fluctuate.
4) You may delete all your characters and transfer your account for free (once every 7 days). You may put anything that is not soulbound in the bank to transfer with you.
The same information seen on the wiki: http://wiki.guildwars2.com/wiki/World#Transferring
There is no need to contact Customer Support. Good luck. =)
Remember, anyone can guest to another server as long as both servers are in the same region (NA or EU). You and your friends can play together whilst you wait for any server transfer cooldowns.
(edited by Inculpatus cedo.9234)
Your friend can update his ticket at any time by emailing Customer Service, as well as going through the Support site. support@guildwars2.com
There is little you can do but post one time in the sticky (3 Days and Older) thread after 72 hours have passed with no response to his ticket. If he already has created a ticket, it looks like he has already appealed it, or is in the process of doing so. If that is a ticket you created on his behalf, he will need to create his own ticket, as they will only interact with the account owner. Good luck. =)
Considering they said they were working on the several different crash issues a short time before the patch, I would guess they addressed those. But, still, a guess.
And that thread has no ‘greyed-out’ buttons for me. I have no idea what causes some posts to show ‘liked’ (even several in the same thread) when one hasn’t ‘liked’ them, at all.
After the seven-day cooldown, you can exchange gold for gems to fund a server transfer, or you could delete all your characters and transfer for free. Remember to place all non-soulbound items in the bank, as the bank will transfer with you. Good luck. =)
Mine is still broken, unless I turn off pop-up blocker. Still get no messages about it having blocked or no redirection. In Firefox, didn’t check Chrome as I rarely use it.
Here is the list of error codes: http://wiki.guildwars2.com/wiki/Error_code
As the message suggests, you should open a ticket with Customer Support so they can assist you.
Good luck. =)
Reinstated account [Incident: 130520-001460]
in Account & Technical Support
Posted by: Inculpatus cedo.9234
You can update your ticket and ask them if they have a restore point that is before the date your account was compromised. Perhaps, they misunderstood, or mistakenly chose that date. Best of luck. =)
Your brother should submit a ticket to Customer Support and they will assist him in regaining control of his account. There is no phone help available at this time.
support.guildwars2.com
‘Ask a Question’
Good luck. =)
You can transfer to any server that is not Full free of charge, if you delete all your characters. Be sure to put all non-soulbound items in the bank, as the bank will transfer with you. Best of luck on your new server. =)
Trolling and/or offensive language are against the ToS. You were warned when you read them, and then agreed to accept these rules. The message about your suspension is displayed whenever you try to log in. I am sure, after a short vacation, you will be more circumspect in your behavior. =)