Guild Wars 2

Have you tried deleting some of your in-game mail? That is usually the reason for missing mail. =)

When I changed my password, I didn’t receive an email. I don’t think they send out emails when you change your password.

Ok, I used the wrong terminology. Never any thumbs up are on the posts. Just that when I open a page in a forum, I come across posts with the +1 button already greyed out, whereas I have never voted for the post, nor even seen the post before. Not sure why certain post show this odd behaviour, it is a small percentage. Not sure how to take a screenshot nor how to post it here, but next time it occurs, I will try to do so.

I went to the arrow-cart thread, no odd already-greyed out posts there, so whatever is happening there is unrelated to my and the OP’s issue.

You can:
Ask your friend to transfer to a server that is not full, so you both can have accounts there.
Wait until the server is not full. (This could be quite a wait.)
Create a character on a different server, and guest to his/her server. (You will not be able to take part in WvW while guesting, but all other parts of the game are available to you.)

Transfers either cost gems (the amount is determined by the population of the server) or one can delete all current characters and transfer the account at no cost.

On my server, the sonic periscopes were disabled, and then removed a few days ago. Is that what you mean by ‘beacons’?

It is against the ToS to loan your game account to anyone. Dispute of ownership is the very reason for this rule. You may or may not be able to recover control of your account, (you probably would be able to) but if your friend had sufficient information to cause doubts about ownership, the account would be permanently disabled. Do you want to take that chance? Good luck, whatever you decide. =)

You can no longer do Flame and Frost, but you can do SouthSun. I am enjoying it, and getting very nice drops. =)

Yes, I found that event up above the outpost, as well, but as I often need events in that area, I just let it be.

It is not easily fixed, as we both closed our clients, tried going invisible, changed zones, etc. None of those actions solved the problem. Nor was anyone inactive at any time.

Your ticket says that if the automated information given has not remedied your issue, to please update your original ticket and explain what it is you wish Customer Support to help you with, i.e. getting an Account Restoration. Do not keep creating additional support tickets, it just slows the process down. You should update the first ticket, and close the second one.

This page should prove helpful: https://en.support.guildwars2.com/app/answers/detail/a_id/9274/kw/restoration

Good luck. =)

If they are new players, they have to whole game to experience. And while they experience the game, they will probably see some new content being added. Returning players, on the other hand, may well have missed content that came and left while they were gone, though there will probably always be current new content.

Just in the last couple of weeks, we have been assured that permanent content will be appearing; I believe the Southsun story will leave something behind for us to enjoy after the Living Story moves on. =)

It is not that Support would not believe your story, it is that you allowed your girlfriend to have access to your account, thus it was not compromised. Unfortunately, they will not be able to remedy this particular situation. I am sorry for your loss.

My friend had that problem this weekend. He showed online to himself, but for me, even when I was partied up with him and standing next to him, he showed offline, and his little blue dot wasn’t on my map. That was on Friday, and on Saturday, all was well. So, it is a bug, and if you are still experiencing this, I suggest you contact Support so they can assist you.

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Good luck. =)

If you post in Players Helping Players, you may get more replies. Best of luck to you. =)

Here is what was said in February: We created more capacity a little while ago guesting went up live to allow more chances for people to move around their home worlds if they wished to do so. In game population wise, you’ll be excited to know login numbers and peak concurrency numbers have been slowly going up or staying consistent depending on the day going on 6 weeks in a row now. We’re very excited to see that =)

And here is what was said in April: Due to a number of servers approaching full with a recent influx of new players from the sale on Gw2 that just ended, the server capacity was recently increased for a number of servers yes.

Per Colin Johanson https://forum-en.gw2archive.eu/members/showposts/ColinJohanson-2394/1

https://forum-en.gw2archive.eu/members/showposts/ColinJohanson-2394/2

Sorry about the partial double post. =)

Per Colin Johanson: ’Laurels are only earned through daily and monthly achievements (starting with the feb monthly) and will not reward for previous daily/monthly achievements completed since folks didn’t know this system was coming.

We will however introduce an expanded/new reward system in the future that will reward for other types of achievements, this system will reward previous achievement points earned. (But may require bringing back into line some infinitely repeatable achievements that would bloat/break this system)’

https://forum-en.gw2archive.eu/members/showposts/ColinJohanson-2394/2

If you found your account suddenly on a French server, you should contact Customer Support because your account has most likely been compromised. You should also immediately change the passwords to your game account and the email associated with it. No servers have been shut down, whatsoever; in fact, not long ago the server population caps were increased.

Quote from Colin Johanson: ‘Due to a number of servers approaching full with a recent influx of new players from the sale on Gw2 that just ended, the server capacity was recently increased for a number of servers yes.’

https://forum-en.gw2archive.eu/members/ColinJohanson-2394/showposts

support.guildwars2.com
‘Ask a Question’

Good luck. =)

Oh my. Guild Wars had three Campaigns (Prophesies, Factions, and Nightfall) and one expansion, Eye of the North. ArenaNet has specifically said they were not going to use the same model for releasing content as they used in Guild Wars. If, and when, we get an expansion, it won’t be in the next 4 months. They want to release content through the Living Story model, and have that pretty much mapped out until the end of the year. I, personally, don’t think we will ever see the campaign-type of model for content release in Guild Wars 2.

I think you would need to create a support ticket to find out for sure.

support.guildwars2.com
‘Ask a Question’

Or, maybe, wait for the Support Liaison. Good luck. =)

@Kitsyn

You might try perusing the Tech Support forum, and/or submitting a ticket to Customer Support. There is a sticky at the top of the page there that will give all the information you need. Good luck. =)

No problem, we all just want to help. =)

Per Gaile Gray:

‘First, please, please do not PM me to get personal help. I answer in the forums, review tickets, etc., etc., and the agents respond to tickets 24/7. But adding to the 458 PMs I’ve been sent is neither effective nor appropriate.’

https://forum-en.gw2archive.eu/forum/support/account/I-would-like-to-change-my-Display-Name/first#post1132128

Just using information I got off these forums from official representative responses. =)

Although, it may or may not be true whether there is a reduced staff, I did want to make it clear that Support does work on the weekends. My apologies for a poor choice of words. =)

From the sticky: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post285416

You can find all the patch notes here: https://forum-en.gw2archive.eu/forum/info/news

and all the game release information here: https://www.guildwars2.com/en/the-game/releases/

as well as the news here: https://www.guildwars2.com/en/news/

Welcome back! =)

Don’t we already have instanced quests? I think they are called Personal Story in this game, and once done, forever gone. =)

Crazylegsmurphy.6430:

Hello Everyone,

Please forgive my frustration, but I am having a bit of an issue.

I have two computers. One, runs Guild Wars 2 without issue, the other has been suffering constant graphical issues and crashes since upgrading the OS in January.

On the Guild Wars 2 official website, there are a list of minimum requirements that this game needs to run. Both of my computers exceed these minimum requirements (not by much mind you, but they still do).

After contacting ArenaNet support, and providing all the information requested of me, I am now being told that the crashing on the one PC is due to the fact that I am running a 32-bit version of Windows 8.

Despite me explaining that I have two machines of similar build, and that one of those machines runs the game without issue, support insists this is due to the version of Windows 8 I am running, and request that I upgrade to the 64-bit version.

The problem here is that Microsoft does not allow users to simply upgrade. The only option I have is to re-purchase and reinstall a retail DVD of Windows 8.

This has me furious. When I purchased the game and upgraded the OS, I did so based on the official minimum requirements. What I am now being told is that those minimum requirements are in fact incorrect, and that I must spend $200+ to make the game run correctly.

What do you think are my options in this case?

I personally feel that ANet should do the following:

1. Provide me with a 64-bit version of Windows 8 OR
refund all the money I’ve spent on this game.

2. Update the official minimum requirements to reflect the new information I’ve been given.

To me, this is false advertising. If my purchases were based on the recommendation and guidelines set by ANet, and then later told that this is in fact not correct, why should I be responsible for spending more money to correct this problem?

Secondly, what if this doesn’t solve the issue? As I’ve stated before, one of my PC’s runs GW2 just fine with a 32-bit version of Windows 8, so what if I spend $200+ to “upgrade” only to find out the problem persists? What will I be told next, my GPU needs replacing, I need to add 8GB ram, I need to buy a new PC?

I am curious to hear your thoughts on this. My support ticket is currently awaiting a reply from ANet, but I’m not hopeful. I’m just wondering what you would do.

The thing is, though, that when you started this thread, you had not yet purchased a 64-bit version. Many people gave you suggestions on how to solve your problem, and you chose the $200 (or $130) choice, and blame ArenaNet. You could have solved your problem for free, but that wasn’t the option you preferred, so it seems there is no one to blame but yourself about spending $200 (or $130). /shrug

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

This information is not true. Customer Support works 24/7. They will respond to your ticket as soon as possible. With the serial codes in your possession, you should have little problem proving you own both accounts. You will probably not be eligible for a roll-back, unless your account was originally hacked after Dec. 1st, I believe, as that was the date Account Restoration was made available. If you explain everything in your support ticket, you may be able to obtain a refund. There is no reason to have to buy the game twice for one account. Read the stickies at the top of the Support Forum, and browse the answers at Support for more information. Best of luck to you, and welcome back! =)

You would probably have more luck finding answers if you post in the BLTC Trading Post forum. They are wizards with the economy over there. Good luck. =)

You are most welcome. =)

You can update your original support ticket at any time. That is the way to provide Customer Support with additional information. Good luck. =)

With 2 minutes searching on the forums, I found these posts by Devs:

Nov. 15th
Hi Cael, as far as your case is concerned, I have reviewed your Game Advisor report and the crashes you are experiencing are the result of a known issue between Windows 32-bit Operating Systems and certain Nvidia cards. Due to the RAM limitations of the 32-bit Operating system the game is trying to run off of more RAM than is available which is causing the memory crashes. 32-bit Windows only uses approximately 3.5G total RAM including any video memory. The only options for a resolution in this case would either be to upgrade to a 64-bit operating system or to adjust your system settings to not use more than 3GB of memory. Unfortunately this is not something we can assist with doing as it’s a pretty delicate process which can cause severe damage to your system if done improperly.

Please understand that this issue is not isolated to Guild Wars 2 alone. Any application that will run or require more RAM than what 32-bit operating systems can handle will result in an out of memory crash.
We are aware of this issue and it is being looked into but we do not have an ETA on any kind of resolution other than what I had suggested previously.

Dec. 30th

Hi Ruralgeek,

While we do have some suggestions for helping players work around this issue, ultimately we need you to understand that this is a limitation of 32-bit Operating Systems and not actually of Guild Wars 2. The main issue here is simply memory limitations inherent in 32-bit Operating Systems. From what you have mentioned, you have upwards of 16GB of RAM but due to how 32-bit operating systems work, you can only use 3.5 GB. The problem comes in the form of the additional video memory your graphics card has.

This is where it gets a little complex but the short version is that the additional memory can push your total available memory into negative numbers resulting in crashes or simply, “out of memory errors.” Some players have resolved this by upgrading to 64-bit operating systems and others have simply removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have found regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 but the important part is listed below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

I am sure one could keep searching and find this information posted a few more times. Just to let you know it was posted on the forums as you were hoping. =)

Ahh. Thus, why we are posting in the Forum and Website Bugs forum. Lol.

You can find all the patch notes here: https://forum-en.gw2archive.eu/forum/info/news

and all the game release information here: https://www.guildwars2.com/en/the-game/releases/

as well as the news here: https://www.guildwars2.com/en/news/

Welcome back! =)

You are kidding, right?

If not, you can not ascribe human racial taboos to non-human races. If you see a female bear wearing nothing but a tutu, you do not cover your eyes, feeling aghast. (See Kodan armor.)

edit: Having read through your previous posts, I feel this must be an attempt at satirical humor. Funny. =)

Second edit: Um..ok…I guess you are serious. Sad. =(

You might find more answers in the Mesmer forums, the Players helping Players forums, or even General Discussion. I doubt the Forum and Website Bugs forum will afford you the answer you desire. Good luck. =)

Not that you set up yourself, no. Customer Support does ask questions of a security-nature when positively ascertaining who is the actual owner of an account.

Perhaps this will answer your questions: https://en.support.guildwars2.com/app/answers/detail/a_id/8961

If you need further assistance, you can contact Customer Support.

support.guildwars2.com
‘Ask a Question’

Good luck. =)

Happy to hear you have resolved your problem. Much luck with your further adventures in Tyria. =)

Where do I find this ‘easy setting’ to put the game on? I’m all for casual play! After all, it IS a game. =)

If your issue has not been resolved after 72 hours, please post your ticket number in the sticky for ‘Tickets 3 Days and Older’. Good luck. =)

Sadly, or maybe it’s fortunately, for every ‘I personally feel like’ there is an exact opposite. When trying to serve millions, never will everyone be pleased. =(

Welcome to the game! Thanks for posting and I hope you have many hours of exciting adventures in Tyria in the years to come. =)

Are you saying that when you re-enter your Personal Story instance, you are not given the disguise again? The disguise will only be available while you are in your Personal Story instance.

http://wiki.guildwars2.com/wiki/Going_Undercover

@Waypoc

To contact Customer Support go to:

support.guildwars2.com
‘Ask a Question’

or send an email to: support@guildwars2.com

Good luck. =)

A precursor? Not sure that would go over well.

Are you sure all the engineering resources (not engineers) that were used for content that was released in the last month were not already finished before Colin spoke? Why do you assume they did that work just recently? They could have done it recently, or they could have done it before he spoke. They may have been working on future content this last month. Or other areas of the game. Without actually knowing the facts, it is a bit premature to call anyone disingenuous (a polite word).

If you check the dev posts, and I believe the particular posts in question are in the WvW forum, you will see that they are working on a solution to move around the colors of the borderlands to enable gamers to achieve some of the goals with which they are having difficulties. Also some things to change the match-ups. I would post links, but it’s 4am here and I am off to some well-deserved rest. I think we won’t have to wait too much longer before we are pleasantly surprised. =)

@Pandemoniac

I meant, how could you tell if a post shows you have upvoted it, if you have never been to the thread to see the post that is upvoted? I know how many posts I have upvoted, lol, a grand total of three. So, you are saying if a post shows the ‘thumbs up’ greyed out, it has auto upvote just from opening the page? And we are to report all these posts? Because it happens quite often, and they never show up in our profile history.

edit: change ‘thumbs up’ to ‘plus one’

I had to start up Chrome to find out, I rarely use it, lol.

At the top right are 3 horizontal lines, when you mouse over them it says: Customize and Control Google Chrome. Click that icon.

A drop-down menu will appear, click on Settings.

Once you are in Settings, at the bottom of the window is: Show Advanced Settings. Click on that line.

The window will expand, scroll down to Passwords and Forms. Second option, click on: Manage Saved Passwords.

A window will appear with your Saved Passwords.

And that’s it. =)

Best of luck to you. =)

Perhaps, out of the kindness of our hearts, we could consider it a mistake that the tools that are forthcoming took a bit longer than everyone would have liked. =)

Devs are, after all, human, as well.