Guild Wars 2

We’re currently investigating what caused this change, so I don’t have more information at the moment, but I can assure you that we are looking into this.

Thank you for your patience!

Sam.6594:

I have a Howler, and it have the same problem…
In this patch(2/26), still not fix yet…

Thank you for posting your ticket number; I’ve passed it on to Customer Support.

Thank you for the reports, everyone. I believe this is an issue we’re aware of and working on, but to confirm, please post the error code you’re receiving on DC.

Thank you very much for the report; we’re looking into this now.

Good news: after further investigation on this issue, it sounds like this should be fixed.

What should happen is that hitting the wall once will give you stealth, but hitting it multiple times should take your stealth away. If this is not how it’s working, then please let us know.

Thank you!

Thanks for the reports; we’re looking into this now.

As an update on this issue, we are still working on fixing these tonics. After further investigation, we found out that this is a programming bug, which makes it more complicated to fix than we originally thought (but we are making progress).

Thank you for your patience, everyone!

Thanks for the report; we’ll check out why this is still happening!

I just talked to our item designer and, unfortunately, we missed including the new infusion recipes. I don’t have an ETA on a fix yet, but we are aware of the issue.

Sorry for the inconvenience, and thank you for your patience!

Good news! We’ll have a potential fix for this going in with our upcoming update!

As you’ve all noted, this bug can be caused by a number of different sources (so we can’t say for sure) but we have a potential fix for this issue in the upcoming update.

Thanks for the reports!

Please note that repeatedly completing the same events will trigger DR.

Robert Hrouda.1327:

The issue with the dragon chests should only effect people who park characters at dragons and don’t play them anywhere else.

This issue has been previously discussed and run its course, so this thread will be closed.

Thanks for the reports, everyone! If you’ve seen this happening, please let us know what error code you received. If you did not receive an error code, then please let us know that as well (it’s just as important).

I’m very sorry that you experienced this issue. We’re currently investigating a similar bug involving whispers being sent to the wrong recipient, but haven’t been able to identify the root issue, yet.

Do you have any idea what may have triggered this issue? I.e. were you repping your other guild right beforehand or interacting with your other guild in any other way? We’d appreciate any details you can provide so that we can close this issue. Thank you!

Hey everyone,

This thread has started going off-topic and become increasingly negative. While we regret that a bug was implemented with the last patch, we’ve given all the updates we can on the issue at this time.

This thread will now be closed.

Can anyone provide more information on what you were doing prior to the dungeon getting into this state? We haven’t been able to repro this issue naturally and would be interested if there’s a way you can consistently trigger this.

Thanks!

Thank you for the additional information! I don’t have any other updates now, but we’ll be looking into what’s causing this.

Thank you for the detailed report! We’ll check it out!

Have you checked around the map for any remaining creatures? It’s possible that part of the wave got stuck somewhere.

We’ve received reports of this issue before, but haven’t been able to repro it, so any additional information you can provide on this would be appreciated!

Thank you for the report; we’ll look into it! If you see any similarly exploitable issues in the future, please report them to us by email exploits(at)arena.net instead of posting on the forums.

This thread will now be closed.

Turtle Dragon.9241:

exploits@arena.net is not working

I’m not sure why you were under the impression the exploits email isn’t working; I can confirm that we received your email (twice).

We’re aware that some players are griefing others by kicking them before completing dungeons and are investigating ways to discourage this kind of behavior. Thank you for the report!

This thread will now be closed.

Thank you very much for the report! We’d like to follow up on this issue, but need some additional information:

1. The names of all the armor pieces you’re wearing
2. A copy of your DxDiag report (to access your DxDiag report, type DxDiag in the windows search field and then click the Save All Information button from the DxDiag screen)

Please reply to this thread with those files as an attachment. Thanks again!

Thanks for the detailed report! We’ll take a look at this and see what comes up.

Nice find! Detailed repro steps and screenshots like the ones you provided make it much easier for us to track down these world-outs. If you find any similar issues in the future, please post them in our Environment Art issues thread.

Thanks for the report! This thread will now be closed.

Thank you for the report; we’ll check it out!

Thank you for the report. Please note that we have an existing thread for any bugs/exploits you find in Orr, so please post in that thread if you have any additional details to add.

This thread will now be closed.

Thank you very much for the report; we’re looking into this now!

As a side-note, if you encounter any similar borderline-exploits, feel free to email us at exploits(at)arena.net as this brings it directly to our attention.

This thread will now be closed.

Please note that if you opened a ticket more than 3 days ago and still haven’t received a reply, we also have a thread monitored by the Customer Support Team where you can post your ticket number for review.

Thank you for your patience, everyone!

We’re aware of and tracking this issue. Thanks for the report!

As this issue has already been reported in the character art thread, this thread will be closed.

Thank you for the reports; we’re aware of and tracking these issues (each of them has their own thread that you can check for updates).

As noted in the Bugging Guidelines, lists of bugs are not very helpful to us, so this thread will be closed.

As Grimrist mentioned, the damage for this skill is still going through — it’s just not displaying. While we’re aware of this issue, the fact that it still functions puts it at a lower priority to be fixed than some of the other bugs we’re working on.

This doesn’t mean we won’t be fixing it; it just may take us a little more time to get to. Thank you for your patience and understanding, everyone.

Thank you for the reports, everyone. We’re investigating this issue and hope to have a fix soon!

Thank you for the details, everyone!

We believe we’ve identified the root cause behind this, and the good news is that it’s not related to your hardware, ISP, or account. Unfortunately, we’ve also determined that this is going to be an ongoing project on our end, so we don’t have an estimate on when it will be completely fixed.

Thank you in advance for your patience and understanding.

Unknown.2796:

So, I crafted my Legendary few days ago, I didn’t have the gold for listing fee yet but now I have and it doesn’t let me put this item on the Trading Post. It also doesn’t let me “mail item to..” or “buy more from the trading post” when right clicking it. It is not been soulbound to any character, I kept it in my bank once I crafted it.

I did not equip it, description is still “Soulbound on use”
I do not have it in an invisible bag when I try anything.
I tried re-logging and all that jazz.
I tried putting it on TP with different Characters.
I only get “equip, preview & destroy”

In short; it is acting like it is an account bound item even though it shouldn’t be.
Can I get some help please?

////

edit; So apparently my Legendary bugged out and lost his sigil.

Thank you for reporting these issues. We’ve documented the soulbound status not updating and the issue with the Howler. As a follow up, if you haven’t already done so, please submit a support ticket and reply to this thread with your ticket number so that we can ensure that your case is sent to the right parties.

Sorry for the inconvenience!

To clarify, I’m looking for more information on when you experience a game freeze (i.e. game goes unresponsive, have to close the game via the Task Manager) as noted in the OP. Is this still happening?

On another note, if you’re crashing and receiving a crash report window, then that’s another, separate issue. You should submit the crash report with as much information as possible.

Thanks, everyone!

Colin has posted our finding on loot drops here; this should answer your question.

This thread will now be closed.

Are you talking about tickets sent via our support website or via the in-game bug submitter? You should receive a case number for ones submitted through the support site, but you can’t track ones sent through the bug submitter.

While we are aware of some of the more global issues mentioned in this thread (and working on fixes for them), if you have any specific locations where you’re seeing things like invisible walls, giant pits you get stuck in, etc., please post in our Environment Art sticky thread.

Thanks for the reports, everyone!

Please let us know which servers you’re on, and if there’s anything you’re doing right before you lock up. i.e. getting an achievement, changing maps, etc.

Thanks!

Mespilia.2896:

The event
Drive the rogue bull back home, and fix any mayhem on the way
is, as usual, broken. It breaks in two ways, one with the bull and the girl associated with the event being at opposite ends of the event track but with the girl offering dialogue suggesting she is standing next to the bull. The other method of failure is that they are both standing by the gravestone and periodically the girl disappears, never appearing at the other end of the track, nothing happens then in some variable time she reappears.
This time it’s the first way of failure.

Thanks for the report! I’ve been tracking the other posts you’ve made about other broken events as well and appreciate the efforts you’ve made in posting them. As a side-note, it’s a big help to us if you could also include your server name.

Mespilia.2896:

As to ANet having no clue how to fix them, I disagree. They are just not interested. It’s common practice for MMOs to launch with problems and the developers to either ignore or under-resource fixing bugs.

I want to emphasize that we are definitely interested in fixing the bugs that shipped with the game and actively working towards fixing the outstanding issues with GW2. I won’t go too into detail on our bug fixing process here, but the thread I linked explains a lot of the how’s and why’s of how we work.

Thanks for your help and support, everyone!

As noted in the Bugging Best Practices thread, lists of bugs are not very helpful to us, so please report bugs in separate threads. In regards to your concerns about bug fixes, you can read more about our bug fixing process in my post Introducing the Live Response Team that explains how and when bugs get fixed.

Thank you for your feedback. This thread will now be closed.

While we’re continuing to investigate this and other item-drop related concerns, we’ve gathered all the information we need at this time. Once we have more information on this subject, we will provide you with an update.

This thread will now be closed. Thank you for your feedback.

If you’re still experiencing this, can you provide additional details on exactly which helm you combined your gem with?

We put in a fix for this issue with the 1/28 build, and I personally transmuted my flame eye onto another helm (and it worked fine), so it might just be specific armor pieces that are still causing problems.

Thanks, everyone!

Thank you for the report; we have an existing thread on this issue here — please post there with any additional details (the thread White Wolf linked has been closed).

To keep feedback consolidated, this thread will now be closed.

Thank you for the report; we have an existing thread on this issue here — please post there with any additional details.

To keep feedback consolidated, this thread will now be closed.

We’ve attempted numerous bug fixes for this issue, but unfortunately, none of them have solved the problem yet. We’re taking another look at now, though, in search of “the one fix to fix them all,” so to speak.

Thank you for your patience!

Hey everyone, I’m here to help clear up some of the confusion on this issue!

First, our apologies for the inaccurate response: your system clock does not affect your loot drops (sorry, conspiracy theorists). We’ve corrected this information for future responses.

If you’re not receiving loot from a champ/vet, it’s most likely because you’re not getting kill credit. We’re currently working on some improvements to this so that it will be easier to get rewards when you kill a creature.

Thank you for bringing this up!

The sound volume on the chainsaw skin was toned down by player request because it was drowning out other noises and negatively impacting other players. Cody Crichton, our QA Audio specialist, goes into more detail on the history of this in his post in the Audio forum.

If you have any additional feedback on this change, feel free to post in that thread. In the meantime, as this is not a bug, this thread will be closed.

Thank you for the report! We’ve added this to our bug database and will be investigating a solution.

In the meantime, you should be able to work-around this issue by clicking any visible portion of the inventory overflow window UI (hiding beneath the reward splash) and bringing it on top of the other window. I hope this helps!