Guild Wars 2

This is an issue we’ve been investigating, but has been difficult to fix. We are still working on it, however, and will update as we get more information on it. Thank you for the reports!

nottsgman.8206:

guess I had a bug before with them not showing then lol

that juvenile was still white though, and should have been green

Thanks for the report! Please start a new thread for this separate issue and provide both the location of the drake and the server you’re on so that we can investigate.

Is this still happening; and if it is, do you know if you’re crashing when you type in specific characters? It’s possible the crash could be caused by entering characters that the game doesn’t recognize.

Thank you for the reports, everyone! While I don’t know the technical details of where we’re at with this issue, it is one that we’re aware of and working to fix.

Mike Lewis has provided some updates on the status of the mobile authenticator here. Any further questions on the matter can be asked there as well.

Which server are you on? Thanks!

wildcode.5403:

What Liliana said, pets should not be positioned like that.

Oh c’mon, maybe there’s, uh, honey up there or something… >.>

We’ll take a look at it; thanks for the report and screenshot.

Hey everyone,

We understand your frustration over this issue: not being able to continue with your story isn’t fun, especially as it’s a major feature of the game. While this issue is ongoing, there are a lot of questions in this thread, and I’d like to provide some updates and explain some of what’s going on behind the scenes.

When will this be fixed?
A fix for this issue will be coming soon; however, we do not have a specific ETA. I noticed there are some posts referencing the 5th as a fix date, but as far as I know, this is not accurate.

Why isn’t this being fixed now?
There are multiple reasons as to why we don’t immediately issues. One thing to keep in mind is that at any point during the day there are at least hundreds of thousands of people playing the game and not all of them are encountering the same issue. While we would love to fix issues as they come up, every build we run disrupts everyone’s game time. If you participated in any of our pre-launch stress tests where we constantly patched the game, you’ll remember how difficult it was to do things like complete dungeons, etc.

Whenever we patch the game, we also want to do our best to ensure that the content is stable; even small changes have the potential to affect other game systems and potentially cause larger issues, such as crashes, disconnects, and/or more broken content. By testing new content and changes for longer periods of time, we have more chances to find issues that could disrupt gameplay and cause these larger issues.

My story is blocked. What am I supposed to do now?
While we are working towards integrating this fix, we highly encourage you to try out other parts of the game. Have you tried playing sPvP? Jump to the mists and hop into a game. Check out WvW, or try your hand at crafting. If you’re hooked on story, create a new character and try a different story line; there are so many story paths you can take!

There are a lot of different parts to this game and a little something for everyone. While not everything is perfect, we’re constantly working to make it better.

Thank you for your patience and understanding everyone. We hope to get you back on track soon!

Thanks for the reports, everyone! This issue has been difficult to track down as we’ve been unable to consistently get it to occur.

If there are any steps you can take to reproduce this issue, please let us know. In the meantime, we’ll keep working on it.

Hey all,

Thank you for the reports; the PvP team is investigating this issue. We understand your frustration over being unable to play and thank you for your patience while we investigate.

Thank you for your feedback. While we realize that this has negatively impacted some of you, it is part of the new system’s design that with the new transfer time you will have to wait seven days from the date of your last transfer to transfer again. We apologize for the inconvenience this causes, and hope you will find that these changes help balance WvW matches.

Thanks for the report; this is an issue that we’re aware of and working to fix. In the future, if you have reports of hacks or exploits, please send us a report at exploits(at)arena.net.

I’ll be closing this thread.

Thanks for the reports! Our designers are looking at the issue.

As an addendum to the above guidelines, here are some additional points to consider before/while writing a bug report in this forum.

• Bots, Hacking, and Cheating Reports
  Do not report bots on the forums. If you see a bot in game, please use the in-game reporting feature by selecting the offending player, right-clicking on their character portrait, and selecting “Report Player.” These reports are sent directly to our Customer Support Specialists to investigate and handle. The same process applies to players who are hacking or cheating.

• Crashes and Crash Reports
  As a general rule, do not submit crash reports in the Game Bugs forum. Instead, when the crash report dialogue box comes up after your crash, please fill it out with any relevant details (i.e. what world you’re on, what profession you’re playing, what actions you were taking prior to the crash, etc.). These reports go directly to our programmers and help them identify what’s causing the issue. Most of the time, these crashes will be fixed for the next build before it’s even reported on the forums; that’s how fast our programmers are working!
  If you think you may be encountering a crash that is not gameplay related, then please post in the Tech Support forum.

• Disconnects
  If you are disconnected from the game, please post in the Tech Support forum. Most of the time, these issues will be caused by our servers – they are not Game Bugs. The only exception to this would be if you are able to consistently cause a disconnect by repeating certain actions, i.e. previewing a certain item or using a specific skill, in which case posting in the Game Bugs forum with specific steps on reproducing the issue would be appreciated.

• Stuck in Terrain/Under the World Bugs
  If you get stuck in the terrain or under the world, please provide a screenshot of the location before you enter the area, if possible. Videos showing how you encountered either of these types of bugs are even more helpful. It doesn’t help us nearly as much to know that you are able to get under the world or stuck in the terrain as how you are able to do so.

• Missing Items/Rewards
  If you are seeking the reimbursement or return of an item or reward you believe you should have received, please visit our support site for more assistance; we regularly post answers to commonly asked questions, and you also have the option to submit a ticket for further review.

Which server are you on? Thanks!

Update:

We’ve disabled the server while we investigate this issue further; this will cause new maps to be created to replace the old ones, but will not kick players who are in old map.

In other words, if you were in a map (and not a personal instance) and experiencing this issue, or if you’re trying to meet up with a friend on one of these maps, the player who was in the old map will want to relog so that they can travel to the new map.

Thank you for your help in reporting this issue, everyone!

Hey everyone,

After further investigation, we’ve identified some issues with one of our servers – this appears to be causing severe lag (10 – 20 sec delay) in certain maps on a few different EU servers. I’ve condensed threads as the following server/map combinations all stem from the same root issue:

• Aurora Glade – Black Citadel
• Underworld – Fireheart Rise
• Vabbi – Lornar’s Pass

We’re continuing to investigate this issue, so please bear with us while we straighten this out. In the meantime, if you’re experiencing bad lag, please be sure to note which map and server you’re on.

Thank you for your patience and understanding!

Which server are you on? Thanks!

Thank you for the additional details! I’ve verified this in game and contacted our server team; we’ll be investigating the issue.

Thanks for the reports, everyone! We’re aware of and working to fix this issue.

Wow, that is one heck of a find! Thanks for the report; we’ll check it out!

Hey everyone, I’ve updated the OP with the status of the bugs which caused your story to skip or be changed, and posted the current, outstanding bugs that you may still encounter if you run complete a story mission as part of a group.

If you’re new to the thread or looking for an update, you may want to re-read that post.

Adrir.4971:

It was possible for the engineers to identify those accounts affected by the ‘skipping quests’ bug because there were some obvious artefacts in their character data. Since these artefacts are based on completing/not completing quests, I would assume that such a checking function exists. A script was then written, whereby these accounts were singled out automatically and then repaired as appropriate.

However, I would argue there are some criteria that would identify many (if not most) of the accounts affected by the order choice issue. Have you considered a potential query along the lines of: " ‘race:sylvari’ AND ‘order:vigil’ AND !questComplete(‘quest_vigil_1’) " and possibly also checking data/time for active quest started/previous quest completed if such data exists?

I’m not a programmer, so I can’t speak to the specific of the system, but it’s been made clear to me that there are no differentiating “artifacts” in the currently affected players’ character data. In other words, while we would reset players if it were possible, we cannot make any further retroactive fixes.

As Jeffrey stated, we’ve come to a point where we want to make this clear so that players who have been waiting for a retroactive fix know what the status of this issue is. Thank you for your understanding on this matter.

I tested this, and I wasn’t able to reproduce the issue. Have you checked your other crafting disciplines to make sure that you picked up the correct recipe?

For example, klarkc, I can see that you’re looking under your leatherworking section while RuariWolf is talking about tailoring.

Ensign.2189:

See title. The patch notes say the recipe should take any boost, but my killstreak XP boosters are not showing up as a valid forge component. Is this intended?

This is not intended – we’re working on fixing this so that you’ll be able to use these boosters as well.

DonQuack.9025:

it also does not accept PvP Glory Boosters

This is by design as these are found in the PvP chests, not the Black Lion Chests.

[EDIT]See the following posts. Thanks, everyone!

Can you provide the exact location of the door that pushed you under the world? Thanks!

This is by design – the Heart of the Terebinth is the tree, but we do use an invisible model to simulate receiving something from it. Since this is not a bug, I’ll be moving this to the suggestions forum.

Thanks for the reports, everyone! We’ve verified this issue and are investigating.

Lori.6571:

If this sort of tiny protrusion is able to cause these issues and you have to fix them on a case by case basis with landscape tweaks this issue will never get solved. because there are probably thousands and thousands of little glitches like this spread out across the world (and understandably so!). Any meaningful solution is almost certainly going to have to be one where you tweak/adjust/recode-from-scratch your pathing and obstruction methods.

Thanks for the detailed report! While it is possible, and entirely probable, that this game will always have bugs (e.g. Guild Wars 1 still does, and it’s been out how long? ), our current solution is to fix these things on a case-by-case basis. We’re always looking to improve the game and our methods of addressing bugs, however, and we may find that there’s a better way to do so. For now, however, we appreciate detailed reports on where you’re seeing this so we can continue to eliminate these issues.

Let’s keep this thread on topic, everyone; if you are having issues with the leashing system (i.e. the invulnerable messages), please post in an existing thread about that issue or open a separate one.

Thank you!

Do you know exactly what steps you took to trigger this issue? Thanks!

If you’re getting disconnected, that’s a separate issue we’re tracking in the Tech Support forum, so please post there with your full error code. Thanks!

Woo hoo! I’d heard rumors those were going to be sent today, so I’m glad to see confirmation!

I know it was a long wait, so thank you for bearing with us! We appreciate your patience on this matter.

While a screenshot is normally helpful in tracking down an issue, crashes are different: we need the information from the “Show Details” section of the crash report to determine what caused the issue.

The best way to report a crash is to fill out the text portion of the crash report with information on what you were doing when you crashed and any steps (if applicable) that you can take to reproduce the issue. Send it in to us by hitting the “Send Report to ArenaNet” button; those reports go straight to the programmers, with details they need to investigate the issue.

Submitting that report goes a long way towards helping us fix the problem, so keep sending them in!

The best thing you can do when you encounter a crash is to fill out the crash report box that comes up with steps to reproduce the issue. Those reports then go directly to our programming team for review. Thanks for letting us know about this!

We’ve been hearing about these kinds of issues recently and are looking into them. As they fall closer to exploits, however, please email us at exploits(at)arena.net with further details, instead of posting on the forums about them.

I’ll be closing this thread; thanks for the report!

Thanks for the report; we take issues like this seriously and would like to investigate. Can you be more specific as to what players are doing? Please note that I’m not looking for player names, but what mechanic is being abused.

Hey everyone,

While we have multiple points where we check for issues and multiple people watching for these (all part of that delay time between builds), there are times when we make mistakes that get into the game, despite our best efforts. It’s an unfortunate reality of game design and human nature.

That being said, we try to fix these issues as soon as they’re identified; and as Bill mentioned, we’ve found this issue and pushed a fix for it into our next full build. As this issue has been resolved, I’ll be closing this thread.

Thank you for your patience and understanding; we’re always working to improve our processes, and we appreciate your support!

Michael.4791:

Invulnarable is a message that often pops up in underwater combat. I assume that this is a different bug.

Long story short, yes.

Thanks for your feedback, everyone! We’ve noted your concerns, and we’ll take them into consideration for the future. However, more of this is discussion and feedback than a bug report, so I’ll be closing this thread. If you want to continue this discussion, feel free to start another thread in the GW2 discussion forum or the Suggestions forum.

I think some further clarification on this might help, as there can be a couple different causes for the “obstructed” message to come up. But first, let me clarify that this is not a profession specific bug – it can happen to any profession.

There are two scenarios (that I’m aware of) that can cause your attacks to become obstructed during combat:

1. When attacking a stationary “gadget”: There’s a known issue that when attacking objects, your attacks can become obstructed. We’re currently investigating this, but it’s a widespread bug, so it may take us time to get a fix in. We understand that this bug can make some fights more difficult, and thank you for your patience while we work this one out.

2. When attacking a creature: If you get an obstructed message when attacking a creature, the problem is most likely caused by the map. In this case, it’s something that we have to fix on a case-by-case basis. If you come receive an obstructed message while fighting a creature, please let us know your exact location (screenshots are a big help!) so that we can investigate it further.

I hope this clears things up!

Hey Fury!

Thanks for posting about this! We’re definitely interested in investigating this issue, so please email exploits(at)arena.net with details on how we can reproduce this. On that note, all exploits you find should be emailed to us at that address and not posted on the forums.

On that note, I’ll be locking this thread. We look forward to hearing from you!

As an update, I wanted to assure everyone that we’re still aware of and working on this issue. Thank you for your patience as we iron out this bug!

Thanks for the reports, everyone! We were made aware of this issue yesterday, and have a fix for it on our test servers that we’ll be pushing Live soon. In the meantime, I’ll be closing this thread. Thanks again!

There really isn’t a better place to put this, is there? ^^;

Of your two examples, I would say the first is more helpful. In the past, we’ve occasionally had issues with screenshots not going through with bug reports, so any extra details you can provide in the body of the report is helpful.

As always, providing information here on the forums is helpful as well. I hope this answers your question!

Hey everyone,

Thanks for continuing to give us details about this bug! I just checked with one of our programmers, and he’s still hard at working tracking this one down; I’ve passed on the information about the sound slider reducing the chances of it happening as well.

As before, please let us know if you find an exact way to consistently reproduce this issue, especially if you find a way to do it outside of a huge group of people.

Thank you for your patience and understanding; we’ll continue to work on this one and update as more information comes in.

Thanks for the report! ^^;

We’ll look into this and get him some clothes. In the meantime, I’m going to lock this thread. Thanks again!

Thanks for the reports! We’re aware of this issue and working towards a fix.

Have you linked your GW1 and GW2 accounts together? If not, you can find more information on that process on our support site. You’ll need to link both your accounts together before you can use a GW1 name on your GW2 account.

I hope this helps! In the meantime, I’ll be moving this thread to Account Issues.

Thanks for your patience, everyone! We’re aware of this issue and are working towards a fix.

We agree with you, and the good news is that the thread you’ve suggested has already been created! We’re constantly going through the issues reported in this thread and documenting them, so please be sure to consolidate your art issue reports there.

I’ll be locking this thread to prevent further responses. Thank you!