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Mesmer shatters a checkered square

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Thank you for the information, everyone! We believe we’ve found the issue and are looking to implement a fix in an upcoming update.

ArenaNet Community Team
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Skillpoint - Bear Shaman Marga - Broken.

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Thanks for adding your server information, everyone! We were able to grab some information by observing the ones that were broken, so we’ll be reviewing those to figure out why it was breaking.

ArenaNet Community Team
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Transmuting Legendary = Exotic [Merged]

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I’ve updated this list:

There have been a number of issues with legendaries, so in the interest of making sure everyone is on the same page, here are the recent and current issues I’m aware of:

  • —FIXED— Transmuting a legendary prior to equipping it will not award the legendary achievement
  • —Active— Legendary weapon precursors cannot be used to create their legendary weapon if they’ve been transmuted
  • —Active— Precursors Twilight and Sunrise do not provide the Legendary Treasures account medal.

We are continuing to work on these. Thank you for your patience!

ArenaNet Community Team
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Annoying Sound Bug

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Just got this for the first time last night. I upgraded my system and updated some firmwares but it seemed fine before did any of that. I tried almost everything I can think of to fix it. Lowered the volume, selected different audio sources, changed video drivers, rebooted and reloaded the game countless times.

Was this before or after the update? We tried another potential fix for this issue with the update, so the timing makes a difference.

ArenaNet Community Team
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Crashing issue 2013-03-27

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The most important thing to remember with crash reports is to fill in the reporting box with information on what you were doing and submit it, as these reports go directly to our programmers to investigate.

This thread will now be closed.

ArenaNet Community Team
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Thief Hidden Killer Trait Broken Post-Patch

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Hey everyone,

We understand your concerns on this issue as it significantly impacts gameplay and are working on it now. Thank you for your patience as we fix this issue!

On another note, while we appreciate the reports on this issue, repeatedly bumping threads and holding off-topic discussions in the bug forum are not allowed. Keeping a thread on the front page doesn’t mean it’s going to be fixed any faster than an issue that’s seen once and then documented; you can read more on how we triage issues in the Introduction to the Live Response Team thread.

As this thread has gone off-topic, it will now be closed.

ArenaNet Community Team
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Cant do Black Citadel map completion

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Once you complete the Rox — The Hatchery achievement, you can return and the war council will no longer be in session unless you talk to the recap NPC.

ArenaNet Community Team
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Mesmer shatters a checkered square

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Thanks for adding the screenshot!

Unfortunately, it doesn’t look like everyone is having this problem, so it may be something caused by graphics settings or hardware. If you are having this problem, please provide a screenshot of your graphics settings and a DxDiag report so that we can try and find out what the common cause might be.

ArenaNet Community Team
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(edited by Jason King.2647)

Skillpoint - Bear Shaman Marga - Broken.

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Which server are you on? Thanks!

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Access to Citadel Command Core POI blocked

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Once you complete the Rox — The Hatchery achievement, you can return and the war council will no longer be in session unless you talk to the recap NPC.

ArenaNet Community Team
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WvWvW queue system completely broken

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Thank you for reporting this! We’re working on this now.

ArenaNet Community Team
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Game crashes when using Name Change Contract

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We are aware of and working to fix this issue. Thank you for your patience!

ArenaNet Community Team
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Thief Hidden Killer Trait Broken Post-Patch

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Thank you for reporting this; we’re investigating it now.

ArenaNet Community Team
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Kegmaster achievement still bugged

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If you go to the keg brawl and check again, do your achievements update?

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Hobby Dungeon Explorer bugged?

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While we weren’t able to fix this issue for the March update, we’re still working on it. Thank you for your patience!

ArenaNet Community Team
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Cannot Dye OoW-Armor [Merged]

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Thank you for the reports, everyone! We’re looking into this issue now.

ArenaNet Community Team
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Eternal Battleground Crashed

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Hey everyone,

We’ve temporarily disabled WvW to fix a server crash. More information from Matt Witter can be found here.

ArenaNet Community Team
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Finished pers. story=can't exit instance [Merged]

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We are aware of and working on this issue. Thank you for your patience!

ArenaNet Community Team
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Can't join my tournament match

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Based on the error code, it sounds like your character is still in the old version of the game. We’re updating it right now, so as soon as you get the new patch, you’ll be able to jump in.

ArenaNet Community Team
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Town Clothes Headgear not Visibile [Merged]

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Thanks for waiting, everyone! We have a potential fix for this issue in the March update.

ArenaNet Community Team
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Mesmer Illusionary Leap Bug Report

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We have a potential fix for the bug with Illusionary Leap in the March update.

As for the third point brought up by the OP, some of you have surmised that this is a pathing issue with NPCs, and you’re correct; unfortunately, this is a limitation of our system and one that we do not have plans to change at this time.

Since this is part of the game’s design, the bug forum is not the appropriate place to discuss it. If you have further suggestions or comments on this skill, feel free to continue this discussion in the Mesmer profession forum or the Suggestions forum. If this issue is not fixed with the next build, please create a new thread to report the issue.

Thank you for your understanding! This thread will now be closed.

ArenaNet Community Team
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Mesmer illusionary zerker Bug Report

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Hey all,

Unfortunately, we haven’t found out why the Berserker isn’t consistently hitting and are still investigating what could have caused this skill to break. This is still a high-priority for us, and we appreciate your understanding as we continue to work on this issue.

While we still be continuing to work on this bug, this thread has been continually bumped and spammed — which prevents us from seeing other pertinent issues and is against the CoC — and will now be closed.

ArenaNet Community Team
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Can't create new characters :-/

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Unfortunately, since there hasn’t been an error code with this issue, we haven’t been able to identify what’s causing it yet. Going off of the OP’s response, it sounds like this could be region based, so we’d like to investigate some other possibilities.

If you’re experiencing this issue and are comfortable with doing so, please reply with the region you’re playing from and (if known) your Internet service provider. Thanks!

ArenaNet Community Team
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Iron Marches: Hellion Forest Task, Defeat Bria Event [Merged]

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We’re currently planning on implementing some additional safeguards to help prevent this heart from getting stuck in the March update. Thank you for your patience!

ArenaNet Community Team
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limitless weapon spinning bug

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As this issue has been resolved, this thread will now be closed.

ArenaNet Community Team
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Rewards chest not visible

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The dragon chest and fire elemental chest use different models, so it’s not completely unusual. But it is definitely still very odd.

I ran through the event a couple times with your graphics settings and was still able to see the chest, so it’s not that (or at least not that alone). I could be wrong, but it looks like your graphics card drivers are out of date, so I’d recommend updating those and then trying to run the event again.

If you still can’t see the chest, but are able to loot it, please let us know. Thank you!

ArenaNet Community Team
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Severe Lag Spikes, Constant Disconnects

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Hey everyone,

While it sounds like the same issue is being reported here, there can be multiple reasons behind this, so I’d like to try and separate out what we can do something about and what we’re working on.

Here’s what we’re already aware of and DO NOT need more information on:

  • If you’re lagging in a world boss fight and/or with lots of other players around
  • If you’re lagging in WvW with a zerg
  • If you’re crashing to desktop

If this does not describe the issue you’re seeing, please provide the following information:

  • What server you’re on
  • What map you’re experiencing the lag on
  • If you are disconnecting, the error code that appears on DC

Thank you for your help!

ArenaNet Community Team
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Rewards chest not visible

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Can you attach a screenshot of your graphics settings and a DxDiag report? We’d like to investigate this further. Thanks!

ArenaNet Community Team
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Endless Halloween Tonic

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Unfortunately, we still haven’t been able to identify exactly what’s wrong with these. I realize this is disappointing news, but I wanted to keep everyone updated on this and let you know that we haven’t forgotten about it.

ArenaNet Community Team
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Guardian staff 3 skill

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We are aware of this issue, but I don’t have an ETA for when it will be addressed yet. Thank you for reporting it!

ArenaNet Community Team
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Agony resistance and the necromancer

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As Archangelus noted, AR does apply in Death Shroud; it may appear that you’re taking more damage because your Life Force pool in Death Shroud is roughly half of your actual health.

In regards to the concerns about pets and AR, we are working on implementing this in a future update.

ArenaNet Community Team
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Bugged Event: Clear the poisonous urchins from Lashoosh

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We took another look at this event, and we’re going to try another fix in our upcoming update. Thank you!

ArenaNet Community Team
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Laurel vendor one-time purchases empty

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Thank you for the clarification on this issue! We’ve identified the problem and are working on a potential fix for the March update.

ArenaNet Community Team
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I found a way outside the map.

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Thank you for the reports! We have a sticky thread for reporting environment art issues, so please post there instead.

This thread will now be closed.

ArenaNet Community Team
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Shatterer auto-disconnects players

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Can you post the full error code you’re receiving when you DC? The numerical error code helps us determine what caused the DC, and we can’t really do anything else without it.

Thanks!

ArenaNet Community Team
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New ascended rings can't be infused?

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If this doesnt convince you maybe this will!

D’awww, ok.

I heard from our item designer that we are working on a potential fix for this issue, and that it should go in our next big content update. Thank you for your patience, everyone!

To clarify, by “next” you mean March’s, right?

That is what we’re aiming for. I’ll update if that changes.

ArenaNet Community Team
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Arah Story, Chopper not coming to Airship [Merged]

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its the giants getting killed too early causing the issue

This is what we suspect as well. We’ll be including a potential change for this in an upcoming update that should hopefully fix the issue.

Thank you, everyone!

ArenaNet Community Team
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New ascended rings can't be infused?

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If this doesnt convince you maybe this will!

D’awww, ok.

I heard from our item designer that we are working on a potential fix for this issue, and that it should go in our next big content update. Thank you for your patience, everyone!

ArenaNet Community Team
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Living story events bugged

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Thanks for the updates! While we initially tried to fix this in our most recent hotfix, the changes caused more problems than they solved, so we had to remove them. We’ll be re-implementing new fixes in an upcoming update that should solve this issue.

ArenaNet Community Team
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Story Skipped or Changed? [merged]

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In order to make it easier to identify new issues, a new thread for these bugs has been started here that also includes updates on the Forging the Pact quest.

Thank you for reporting these issues; this thread will now be closed.

ArenaNet Community Team
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Story Skipped or Changed? Potential Group Story Bugs.

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Current Issues:
There is currently an issue where completing certain story steps as part of a group can change the path of your character’s story if you are not the story owner.

While we’re still working on identifying the underlying issue , we do know that the bug is triggered by players completing story missions as a group that include making a big decision or completing story missions as part of a group that check for the decisions you’ve made.

We will continue investigating this bug, but in the meantime, if you want to play it safe and lower the chances of running into this while doing group story, here are the quests you should complete solo (these are the story steps we’re aware of; there may be others).

Chapter 5

  • Skritt
    • Set to Blow
  • Ogre
    • The Lost Chieftain’s Return
  • Grawl
    • Attempted Deicide
  • Quaggan
    • Evacuation
  • Hylek
    • Unholy Grounds

Chapter 7

  • Forging the Pact: [3/13 update] The bug causing this issue has a different cause than the other ones listed. We are working on a potential fix for this issue to prevent other players from encountering it.
  • The Battle of Fort Trinity

Unfortunately, if you’ve already run into one of these issues, we cannot reset your progress or change your existing story path.

The problem is that there is literally no difference between a character who intentionally picked the Vigil and one who got sent there by the bug, so there’s simply no way to automatically fix affected characters. Our CS team does not have the ability to change your current quest or order, either, so it’s not something that we can manually fix on a case by case basis, either.

We will continue to monitor and update this thread as information comes in and changes are made. We apologize for the to those affected by this bug, and thank you for your patience and understanding while we work to resolve these issues.


Past/resolved issues:

  • Initial bug: Players skipped 18 levels of personal story content after completing “Kellach’s Attack” in a group.
  • Resolution: Affected players were reset back to the personal story step they were on before the skipped content.
  • Initial bug: Players who completed the story step where an order is chosen as part of a group ended up as part of the Vigil by default.
  • Resolution: This cause behind this issue was fixed in the 10/22 patch; it should not reoccur. Unfortunately, we have no way to retroactively fix this for players who have already been affected for the same reason we cannot fix the other issues listed in this thread.
ArenaNet Community Team
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Foostivoo The Merry Sound Bug

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Thanks for reporting this, everyone! We are aware of this issue and working towards a fix.

ArenaNet Community Team
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Sunrise not giving account badge

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Hmm, I thought there was an older thread on this one, but…this is a bug that we’re working on. Thanks for your understanding while we fix it!

ArenaNet Community Team
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Transmuting Legendary = Exotic [Merged]

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There have been a number of issues with transmuted legendaries, so in the interest of making sure everyone is on the same page, here are the recent and current issues I’m aware of:

  • —Fixed— The color of a transmuted legendary appears as exotic when linked in chat.
  • —Fixed— Transmuted legendaries display their sigil suffix in chat.
  • —Active— Legendary weapon precursors cannot be used to create their legendary weapon if they’ve been transmuted
  • —Active— Transmuting a legendary prior to equipping it will not award the legendary achievement

The last two items are issues that we’re working on, but I don’t have an ETA on when we’ll have a fix. If there are other issues with transmuted legendaries that I missed, please update this thread.

Thank you!

ArenaNet Community Team
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Out of the map.

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Thank you for the reports! Please note that we have an existing thread for environment art bugs, so please post these issues there.

In the interest of keeping these reports in one place, this thread will now be closed.

ArenaNet Community Team
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Laurel vendor one-time purchases empty

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As you purchase an item from the one-time purchase tab, it will be filtered off the list; so, if you buy all the items, the list will show up empty.

If you have not purchased all of the items, but are still seeing this, then please let us know. Thanks!

ArenaNet Community Team
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Laurel vendor one-time purchases empty

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Can you provide a screenshot, please? Thanks!

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sPvP.Spirit Watch.I have Orb & i am invisible

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Thank you very much for the bug report! We’re documenting it now.

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World's first Sigil-less Legendary!

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Thank you for following up on this. While I don’t think we’ll be able to retroactively fix this issue with a design solution, our CS team should be in touch with affected players concerning other resolutions for this.

Sorry for the inconvenience!

ArenaNet Community Team
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Hobby Dungeon Explorer bugged?

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Thanks for letting us know about this! We’re investigating what could have caused this issue.

ArenaNet Community Team
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