Guild Wars 2

Hi Yayap.3180

Please delete the local.dat file located in your C:/Users/Username/Documents/GuildWars2 folder this will reset your ingame settings to their default options.

—> Crash <—
Exception: c0000005
Memory at address 00000014 could not be read
App: Gw2.exe
Pid: 380
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16378
Module: nvd3dum.dll

Looks likely to be an issue with either your graphics card or its drivers. I would first start by removing all previous nvidia drivers and then install a stable WHQL version (version 306.97 is a safe bet)

If you still have problems after this then you’ll need to look at your graphics card for the following issues:

1. Unstable Graphics Card Overclock (Including Factory Pre-Overclocks)
2. Overheating Graphics Card
3. Underpowered Graphics Card
4. Faulty Graphics Card
5. Unstable Memory (RAM)
6. Unstable CPU Overclock

Personally I wouldn’t believe windows if it said the hard drives passed its test, windows barely scratches the surface so-to-speak when it comes to hard drive error checking.

Tools such as this one are more advanced at detecting problems (even physical ones not relating to the disk surface itself) and have a higher success rate at repairs.

Out-of-Memory errors are directly linked to 32bit Windows Operating Systems because windows 32 bit only allows the game to access 2GB of memory. If you have 4GB or more memory, the best option available is to upgrade to 64bit, if you cannot do that then you next option would be to try the “/3GB switch” (google it to know more).

4GB of ram is more than plenty for this game, anyone that says otherwise doesn’t understand why the out-of-memory errors relate.

Also upgrading your windows to 64bit does not cost, your windows activation code is 32/64bit you can simply take your windows 7 installation disc and choose 64bit and use the same activation code.

Hi torognek

What did you use to check you hard drive? if it was the built in windows utility then you may want to investigate further for possible hard drive errors.

zerk.9701:

What did the crash log say (out of memory) ? If you have nothing running on the PC no background programs at all then the 3.3 GB you can use with 32 bit should be fine. upgrading to 64 bit with 4GB of memory your are just going to gain what .62 GB or something like that. Open windows task manager and see how much memory your using with the game running. Make sure to set your antivirus to run scans/update when you tell it to not just whenever. Same thing with windows looking for updates.

On 32bit windows the process is limited to 2GB of user space meaning the game cannot access that remaining 1.3GB that the system has to offer. Upgrading to 64bit would allow the user space to increase beyond 2GB, which would fix the issue if it is indeed the “out-of-memory” issue.

However there is the option to use /3GB boot parameter on windows 32bit which may or may not work successfully depending on the configuration of the operating system in question.

Hi IamKeyring

The auto attack option can be enabled or disabled for any 1 skill, simple CTRL + Click on the skill to enable or disable auto attack.

As for binding weapon skill 1 to a mouse button, simply press ESC got to options, then select the controls menu, on the list it will say “weapon slot 1” “1” click on it to change it to which ever mouse button you wish.

Hi TSLlol
You can leave the files on BWin7, log into AWin7 locate the Gw2.exe on Bwin7 and run it (or create a shortcut on Awin7 that points to the gw2.exe on Bwin7).

If you move the Gw2.exe to Awin7 you also need to move the Gw2.dat (15GB) as well.

kirito stop talking to yourself, and then replying to yourself pretending that your not talking to yourself. would you like me to call a doctor?

:P

Hi Chang

Do you have a brand name or model number of the PSU?

AMD’s website only lists the “GHz Edition” says ‘500W (or greater) power supply with one 75W 6-pin PCI Express power connector recommended’

Also if you were planning to look at new PSU’s the corsair range is well recommended.
something like this: http://www.corsair.com/tx650w.html/

could be that the intel hd graphics is being used by the game instead of the SLi, most likely why the cpu is at 95%

Hi Mrowqa,

Why don’t you try running the game with high textures and lower shaders. shaders is all gpu based and will have a severe performance hit on any gpu. The game will look sharper with the high textures rather than medium.

Hi Chevalier Shrew.1276

Would I be correct in assuming this is your power supply?
http://www.thermaltakeusa.com/Product.aspx?S=1207&ID=1500#Tab1

If so then it is below the minimum requirements for your graphics card. Although it has enough Power (650w) it does not have enough Current (+12v Rail @ 18A)

Your graphics card requires either 30A for the original 560Ti or 38A for the 448-core version.

If you have the original version you may still be able to use the power supply if you can find 2 PCI-E connectors that are on separate 12v rails effectively giving you 2×18A (36A) to draw power from.

If you have the 448-core version even with 2 separate rails you will still likely trip your power supply active protection system.

Hi Wolfgang Michael.8217

Is your Nvidia 560Ti the original one or the 448core limited edition one? I found there power supply requirements to be slightly different. Also do you have a model number for the power supply? as complete power loss is more likely to be the power supply shutting of to prevent overload.

Nvidia 560Ti:
Minimum of a 500 power supply. (Minimum recommended power supply with +12 Volt current rating of 30 Amps.)

Nvidia 560Ti 448 core:
Minimum of a 550 Watt power supply. (Minimum recommended power supply with +12 Volt current rating of 38 Amps.)

The problem users face with out-of-memory errors is usually 1 of 2 reasons:

1. The user has a system with 2GB or less available memory before starting their game.
2. The user has sufficient available memory but is running a 32bit operating system.

The first problem is easy to solve – find more memory, either close down background applications, upgrade your ram, tweak your operating system to use less memory etc.

The second problem is caused by the limitations imposed by 32bit architecture. Now the simplest solution if you use a 32bit operating system is to upgrade to 64bit (hence why ArenaNet mostly offer this advice). This will resolve your problem so long as you do not become problem #1 afterwards.

If upgrading to a 64bit operating system is out with your control then there is another option available to you. Guild Wars 2 is Large Address Aware and on a 32bit system this allows the client to go beyond the imposed 1GB limit that non-LAA executables face. However this new limit becomes as high as the available “user space” allows. On a 32bit operating system that user space limit is 2GB.

Guild Wars is a hungry game we know this because it like to have a minimum of 2GB of ram, for breakfast. Users of 32bit operating systems can increase their user space at a cost. Providing users have 3GB or more physical RAM, they can tell windows to increase its user space using the /3GB switch parameter.

On a 32bit system with 4GB of RAM the new user space will become 3GB allowing any Large Address Aware program to use upto 3GB, This should be enough for Guild Wars 2.
Happy Days! Although remember there is a cost, that cost is the space used by the operating system istelf (the kernel) suddenly just lost 1GB of address space.

Now on most home user systems this may not pose a problem as the kernel is focused on usually dealing with 1 user and its needs. However on a enterprise server that is focused on dealing with multiple users with an unknown limit, this can be a major problem.

So if you cannot upgrade to 64bit, you can try the /3GB switch, and if you notice no other problems afterwards then its pretty safe to assume that your operating system is getting by just fine. However If you start to get more problems like your operating system crashing and no longer stable, then reverting back to way things where is simple. Turn the /3GB switch back off.

You can read more about this issue here.

Either way enjoy a crash free gaming ahead of you.

I just looked on a random retailers website to see how hard it could be to get a pc that could play guild wars.

As soon as I went to the gaming PC section the first (and lowest) price that hit me was £979 GBP. So I backed out of there pretty fast as I wanted to see if there was anything in the range of say 500 – 600 that perhaps a person could simply buy off the shelf and start playing.

So the next section I went to was Desktop PC’s and immediately the first thing I noticed was that not a single computer on the list under 699 mark was advertised with having a graphics card, infact these pc simply stated how amazingly big the capacity of the hard drive was, or how many gigabyes of ram the computer had (for all I know it could be the slowest RAM in the world but they had loads of it).

As soon as I looked into the 700+ range I stated to see that they were advertising graphics cards, I saw last years generation multimedia graphics and then we reached the “top of the line” GTX640! for just shy of £1000, Quaggon says: oo000ooo.

So my conclusion is this if you plan to buy a gaming PC either, build it yourself or be prepared to fill someone’s pockets with vast amounts of profits.

good luck

Nuorus.8415:

I got the same problem as you do and it is specially annoying in WvWvW as you might find yourself in middle of enemy group. My specs scored 9 and 10 from “can you run it” tests. Going to get another graphics card and put SLI on. I wonder if it helps at all to load the characters faster. Also I’m going to get more ram.

SLi is Hit and Miss it could actually make your performance worse. you may want to read the forums about other peoples SLi issues and see what your getting yourself in for.

Also Guild Wars Scales in performances with CPU far better than it does with GPU’s

Hi Ulysses.4765

You should list your current specs to help people give you an idea, also are you building from scratch or salvaging parts from your current PC?

Will you need things like a monitor, speakers, keyboard, or mouse?

You may find that that a lot can be salvaged and you may only need to buy a few things to give your PC a big boost.

Hi Cyanith.6012

Could you check to make sure that your upper and lower filters are not corrupt. To do this you can follow this guide from microsoft. It refers to vista but is also applicable in windows 7.

http://support.microsoft.com/kb/929461

OGDeadHead.8326:

Hm, what exactly do people think a DNS server has to do with latency in online games?

Plenty. Finding the most efficient route to your destination can mean the difference of a low ping or a high one. Also one route could have packet loss or be congested. Different DNS providers may offer different routes depending on how they handle DNS.

Games often use domain names too, that way they are fault tolerant to IP changes.

Here is a list of just a few of the domains that GW2 uses:

• auth1.101.arenanetworks.com
• auth2.101.arenanetworks.com
• origincdn.101.arenanetworks.com

I don’t see why you would need to strip the water cooler down. However you may want to check out the thermal paste, prolonged usage at high temperatures have probably degraded its performance over time. Some new paste may be the difference between 60c and 45c when playing GW2.

Also did you check to see if there were more PCI-E connectors available on the power supply.

The SysFan2 @ 0rpm is probably just because there is no fan connected to the “SysFan2” connector on the motherboard.

You’ll also want to have the fans on the cpu cooler running at 100% if you can rather than 37%.

Perhaps the voltage setting is correct and that the cpu only reach 0.8v when the Intel SpeedStep technology activates (lowering the cpu clock speed)

no it would be to completely remove the remaining remnants of AVG.

Can you double check in the control panel > Programs & Features that AVG is not installed. I found this line in the text file that has me suspicious.

{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49} AVG Technologies, Visual Studio 2008 x64 Redistributables v10.0.0.2

I may be incorrect, though it does look like AVG is installed.

Hi benzboy.6890

Yes you want to tell the router to point the DMZ to your computers internal IP (192.168.1.5). Did you also remember to test with AVG disabled with the new DMZ now setup correctly?

Those temps do sound high. I re-read your previous posts and on one of your pictures you have your v-core set to 1.272v, this to me doesn’t seem right considering the i7-950’s tend to run at 0.8v – 0.9v on default stock speeds. This could be playing a big part in your temperature problem and it would worth testing with Prime95 on the [AUTO] setting.

As for the dust, a simple (previously unused) paint brush will help clean the fans and the radiators, be careful when using compressed air cans as the tend to leak if you spray for too long at a time, use short bursts at a time and keep the angle of the can in the right position.

Looking at the picture of the cooler I couldn’t see where the kink was, but if its a major kink it will certainly be slowing down the coolant flow inside and weakening the thermal dissipation.

Re-applying some new thermal paste would be a good idea also considering the age of the hardware.

Also if you believe guild wars might be causing these high temperatures you can easily get a monitoring tool and verify what temperature guild wars is creating for your CPU.
However guild wars will not put 100% full load on the quad core like Prime95 does, and because of its Hyper Threading ability the CPU will most likely only be in the 30-40% range I would assume. Either way, its still worth correcting the heating issue but I am not fully convinced that this is the main cause of the BSOD’s

Hi Dasher.1453

The game has installed correctly, however the files on the DVD’s are 4months old now. You’ll still need to download roughly 70-80k files to get up-to-date afterwards.

Also note that the percentage bar is based on the number of file downloaded not the number of bytes downloaded.

so at 10% you have downloaded roughly 7k files.

got my bell in under 1000 giant wintersday presents bought form trading post at 4g

Kalec.6589:

200w psu peak, not actual which is 130-150w.
Your system was never meant to have a gpu card added. It was only meant to use the onboard only.
Very little improvement will happen in your system by adding a weak gpu to an already bad and old system.

Here is some suggestions
XFX Radeon HD 6570 2GB $70
XFX Radeon HD 6450 2GB $60
XFX Radeon HD 6450 1GB $55
ASUS Radeon HD 6450 1GB $50

These are the only ones to get. Good suggestion, buy a new PC.

The computer system is not that bad, the only problem I see with it is the limited space and power supply.

@DaBlueberry

The power supply in you computer system is not capable of running the 7750/7850 unfortunately. You would first need a bigger power supply before upgrading to one of those cards. Then there is also the height issue. you would have to make sure that the low profile card came with a “Half Height” back plate.

Alternatively you could buy a bigger pc case that takes a normal sized power supply and move all the pc components to there. this would make upgrading far more easy, but you sacrifice the size of the case.

• Note: before moving to a bigger case some research into which motherboard form factor is used in the Acer AX1420-UR10P so the correct case can be used.

daros.3407:

That is not completely right Pentium dual cores are better than core 2 duo.
Release dates of Core 2 duo are from 2006 – 2009 and Pentium dual core from 2008 – 2012. Good comparison is here http://www.game-debate.com/hardware/index.php?make=Intel&model=Core%202%20Duo&type=Laptop%20Processor , http://www.game-debate.com/hardware/index.php?make=Intel&model=Pentium%20Dual%20Core&type=Laptop%20Processor .
I have Pentium Dual Core B970 2.3GHz and it is better then an core 2 duo. At least all you can find on list i posted.

I stand corrected. In that case the processor meets the minimum requirements, however with 128MB of video memory the computer is still below the minimum requirements to run the game and we still don’t know what model of graphics the computer has, stating Intel HD could mean the original series, 2000, 3000, or 4000. That could make a big difference but 128MB is still too low but may be able to be adjusted in the computers bios.

Thorzilla.9124:

Wow man, that sucks. I’ll try that option, but it’s surely very aggravating to know that my 8G of RAM I bought not too long ago will not be used in full. Be right back.

If you have 8GB of ram then it would be advantageous to yourself to upgrade to a 64bit enabled operating system. It would also resolve the out of memory crashes.

SolarNova.1052:

It is always best ..if ur giving an average fps figure ..to also give the minimum

Sorry? If your giving your average FPS then you do exactly that. If you give the minimum then you are not giving the average.

Hi Hank.4839

if the Nvidia 660Ti is within your budget then thats the card I would pick, also the 7870 is also a great choice and both cards should be fine for high graphics settings.

What power supply do you have DaBleuberry? Are you able to find out the following information:

• Manufacturer
• Model Number
• Wattage
• Also the Manufacturer and model number of the computer itself would help

The 7750 shouldn’t use 300w I will assume that is what is recommended to run an entire computer with that card included. When I said 150w for the 7850 it was for the card alone not the entire computer.

Back to the noise issue, you may be better off with 7750, just keep in mind it may limit performance if your CPU is fairly good. Even then though you should still expect some noise as the 7750 will be pushed harder to perform than that of the 7850.

@ Srini.4158

Your computer restarted without properly closing down the downloader this has most likely corrupted the gw2.dat and is the reason why you have to download from scratch.

You can obtain the game files on DVD which will leave you with around 70 thousand files to download.

The downloader can be paused so long as you close it properly. Do not download windows updates at the same time is also a good idea.

DJRiful.3749:

Getting that video card into his system doesn’t do anything. He will still see 4-5FPS.

He just need a brand new computer. Build one.

I would have to disagree, based on the specs listed. pixelfool.4918r has an integrated solution that is lower than the minimum requirements. Upgrading to a dedicated solution like the HD7750 could be enough to shift the bottleneck from the GPU to the CPU which might just be enough to play the game.

Purring.1796:

So with Christmas here a friend of mine has a new laptop and of course he’s curious if it can run GW2. The specs are:

Pentium dual core 2.1 ghz
Intel HD graphics
500GB hard drive
4GB DDR3 RAM
128mb dedicated to video

Now I’m thinking the integrated graphics will kill his chances, but on the minimum specs it has Intel HD graphics. I know he meets the dual core 2.0ghz requirement, the hard drive and 2GB of ram requirements also. Comments and pointers are appreciated, thanks.

Hi Purring.1796

Pentium Dual Core is actually below the minimum requirement as it requires Intel core 2 duo also the game requires a minimum of 256MB Graphics memory and Intel HD3000. Many people are also struggling with this game crashing on systems with 2GB of ram so the gaming experience I cannot see being that good.

@majestic.8129

You were right, I did look at that review and they do have the wrong label, however according to the image you provided which has the P12N, it is 2x 12v Rails with a total of 43A but indeed that doesn’t tell us anything about the Power Factor those units use.

@SwiftWrath.9013

I am almost certain that the power supply is the cause, I have seen and experienced those symptoms many times. However I wouldn’t want you replacing parts without being 100% sure yourself. The EVGA website does state you need a power supply with atleast 24A on a single rail, your friends only has 22A and even then you would want more than 24A just to be on the safer side.

There is multiple ways you can go about this.

• You could install a less powerful graphics card and run the game and see if the game freezes (the less powerful card will hopefully require less that 20A meaning the PSU should be able to handle it). You mentioned that your computer was older? perhaps you could tell us what graphics card you have and we could see about testing your friends system with that.

• If the computer has onboard graphics you can remove the graphics card also and test without it.

• You can check for spare PCI-E 6pin connectors on the power supply and test different combinations of 6pin connectors in the graphics card. If one combination works fine and another doesn’t then its certainly a case of the PSU at fault but you could still keep and use the power supply.

• You could use a power monitor and record the total power drawn from the computer when playing GW2 and a little math will tell us how much stress the power supply is under.

You also asked me for a recommendation of power supply incase your friend decided to buy one. You must understand that to me, a power supply is considered the most important and vital component to a computer without it your computer won’t work. Bear this in mind when looking at my recommendation.

This would be enough for the current system:
http://www.corsair.com/en/power-supply-units/tx-series-power-supply-units/enthusiast-series-tx650-v2-80-plus-bronze-certified-650-watt-high-performance-power-supply.html

@SolarNova.1052

PCB’s now come coated to prevent dust build up interfering with the onboard circuitry. This also helps prevent the build up of static electricity and allows for PCB’s to actually be handle aswell, although most people still follow best practices and use anti-static equipment to be on the safe side.

Hi Wooff.4073

Somehow your GW2.dat has become corrupted and the client is now starting from scratch. Have you tried running the game with the -repair command to see if it could fix the Gw2.dat file.

There is also a HD7750 version which has less fans, however it comes at a major setback.
You get:

• 800Mhz core (860MHz on HD7850)
• 512cores (1024 on HD7850)
• 1GB Memory (2GB on HD7850)
• 128bit Memory (256bit on HD7850)
• 4.5GHz Memory (4.8GHz on HD7850)

Without known the rest of your pc spec I would say the 7850 is clearly a good choice and should do well in many games considering its size.

The review said the noise was just audible which for a low profile card with that power is quite remarkable. I would expect it to be loud whilst playing GW2 if it uses 100% of the GPU. I have a GTX480 and I manually set the fan speed high and it gets really loud, but I generally don’t notice it because of my headphones and the noise is usually only there when gaming.

Whats the reason for having the graphics card quite if you don’t mind me asking?

Hi BaconsRebellion.9530

The communication from your pc to the guild wars 2 auth servers is still being blocked at the second hop. This means its either got to be a piece of software on your PC is prevent communication or you router is blocking the connection.

Does your router have a modem connected to it? If so you could try eliminating the router as the cause by connecting your computer directly to the modem (make sure in your network card settings you have set on automatic mode) and testing the game again. If it doesn’t work then its most likely something to do with your computer, so run a GameAdvisor with the new changes.

If it does work then there is a configuration issue with your router.

Could you also tell me the make/model of the router you use and perhaps take a few screenshots of the configuration pages such as Port Forwards, Firewall, and UPNP so I can see how they are configured for verification.

Can you re-run the GameAdvisor with the DMZ setup, also a nice screenshot of the DMZ configuration page would be nice to confirm the settings are correct.

Its late here (4:59am) so just leaving a few notes.

• The 8.27.. address is you IP address not your DNS address (please obscure it in your post above as Anet doesn’t like it when you share that info).
• Can you test with UPNP enabled on your router.
• Can you test with the OpenDNS.com addresses for your DNS in your router.
• Can you re-run the GameAdvisor after both changes have been made.

Hi DaBleuberry.1780

without prior knowledge to what graphics card you currently have, it will be hard to suggest what would be a viable upgrade.

I did find this review though in a short search perhaps it may help:

Low Profile AMD HD7850 – 150w Max
http://www.overclock.net/products/afox-hd7850-low-profile-2048mb/reviews

What are the current IP Addresses of your DNS service providers, also have you tried changing them to OpenDNS or GoogleDNS

Also I see your router runs on DD-WRT can you check for settings such as “UPNP” and “QoS” and let me know if they are enabled or disabled.

Hi Velocity.4510

Please try with the options

Reflections: Disabled
Shadows: None

these are known culprits and drastically lowering your fps when you try to turn your camera view.

The setup program will still download the game files even if your pc is completely out of date. All it does is simply download a list of files (albeit a very large list of files).
Its not until the game is installed will you receive any messages regarding your hardware.

Looking at the new report it seems that your internet connection is having upto 25% packet loss (25% of the information being sent from your computer is not reaching its destination)

Although that is troublesome, the internet is designed to handle this and I don’t think it would completely prevent you from downloading files. However it does indicate that there is a network problem between the router in your home to the main routers at your internet provider. This is maybe something you would have to discuss with them.

In the mean time, I know you have already tried GoogleDNS but could you try a different provider (different providers may have slightly different optimisations and routes available to them).

If you don’t mind could you:

1. Set your DNS server on windows to your router’s IP (192.168.1.1)
2. Login into your router and disable “get DNS servers automatically”
3. Manually set your router’s DNS servers too 208.67.220.220 208.67.222.222 (these are OpenDNS.com)
4. Re-Run the GameAdvisor to create a new log with new results.

Thank you.

SwiftWrath.9013:

I’m guessing that likely means he needs a new PSU?

not necessarily, if you were to power the card from 2 seperate 12v rails you could reach a combined output of 36A (or 38A if you use 12v4 rail).

How many 6pin PCI-E power connectors does the power supply have? If there is more than 2, have you tested swapping one connector with another?

You see some power supplies will run 2 or more 6-pin connectors on the same rail, if you used 2 from the same rail then your maximum amperage will only be 18-20A however if there are connectors on seperate rails you can get the total combined output. The connectors typically will not say which rail they are on, so you would have to go by “Trial and Error”.

This is one of the setbacks to using Multi-Rail PSU’s. This is why gamers tend to recommend single-rail PSU’s such as the corsair range. Both methods have advantages and disadvantages.

Also If you have a spare PSU to test with (Perhaps the one in your PC if you could be bothered with all that hassle and if it meet the requirements of your friends PC) you could perhaps narrow this problem down before actually replacing parts blindly on “assumptions”

from what i can see in your report the problem is before the communication reaches your router. Do you have any other security software installed? perhaps windows firewall is enabled?

Hi Rajinforce.7628

From reading your report there are numerous occasions were your client fails to even communicate with your router. This could indicate that a software based security measure such as your AVG antivirus/firewall is blocking this action.

Please try again with AVG temporarily disabled.