Tickets for Review (3 days and older) [merged]
in Account & Technical Support
Posted by: somsom.5201
in Account & Technical Support
Posted by: somsom.5201
Ticket: 121225-002838
Just trying to get some more information on why it is taking this long to link my GW1 and GW2 accounts.
Thanks
Wanna try something fun?
Sword/Focus for one set, GS for the other. 3 blinds. 2 gap closers. Tons of damage. It’s a ridiculously fun sPvP setup.
I switch it up between this setup and staff(instead of GS). Sword/Focus is GREAT pairing imo!
Tried to link my GW1 account and got that XML error that everyone else seems to have above. Tried a couple dozen times with the above mentioned methods (adding ncsoft to the email ending etc).
Ticket # is: 121225-002838
Lava guardian for a lava hammer.
Great job on this armor combo. I love how the helmet and the chest armor line-up perfectly.
Well it didn’t take long for this great announcement to descend into complaining, like every other announcement.
Of COURSE people are going to complain…it’s a ONE time use policy. This is hilarious. I still cannot de-trust the IP range of the hacker in my account security page, so if they somehow regain control, my account will once again be gone.
I’ve already been hacked once, nothing was done by ANet to remedy the situation(outside of a generic “sorry” email), and now they are saying we get a ONE time reset…wow, how generous.
Slightly annoyed here.
Honestly, dumbest thing I’ve seen players do is follow another player to their death after falling from a cliff. It’s friggin hilarious, but dumb. Sheep!!!!
So many times I’ve laid dead at the bottom to see one by one players start dropping out of the sky dead. Thank you Anet, I will probably never ever forget those moments for the rest of my life.
haha I saw this happen last night in WvW. There was a group of us chasing some stragglers and they just went off the cliff after them like lemmings. Was kind of funny, but also kind of sad.
i dont get it, why is that funny?
They thought I was only using one weapon…ie they were HORRIBLE at this game. They thought I was bad, but I flipped the tables on them.
What dumb things have you seen your fellow players do?
Me: just got kicked from a dungeon because the party leader thought I only had a one-handed sword(Guardian)…I had a focus(Flux Matrix).
Honestly, probably the funniest thing I’ve seen in a long time. Terribad McBaddie
Had a DC as well…little annoyed that I haven’t seen anything, and yet others are already making off like bandits(people who actually looted the chest already).
The most important thing about making fast gold on the TP is not to tell anyone how exactly you do it.
It’s simple as that. Take the post above me as an example – within 2 minutes this method will be gone.
True in some cases, however, not in the case above as you pointed to. The only way that method would tank is if gems went even higher in price/rares-ectos went way WAY low in price (aka not happening anytime soon).
Actually it’ll tank because there aren’t that many items with those runes available, so the prices of those will rise and the profit will be gone.
I was talking about salvaging rares in general. Sure, if you are going only after specific runes, then yes, they will tank.
The most important thing about making fast gold on the TP is not to tell anyone how exactly you do it.
It’s simple as that. Take the post above me as an example – within 2 minutes this method will be gone.
True in some cases, however, not in the case above as you pointed to. The only way that method would tank is if gems went even higher in price/rares-ectos went way WAY low in price (aka not happening anytime soon).
That method has been around for AGES and outside of a few occasions, has ALWAYS worked(although differing levels of profit).
Another method that has worked for AGES is to salvage cheap dungeon rares(75-80). Go do HoTW (which also rewards well with drops), take the 180+ tokens you get an pick up the 30 token rares; salvage them and you usually end up with a couple gold profit from ectos.
AH build with Hammer/Staff, Sword-Focus/Staff usually used
73 crit dmg (5% crit chance on the hammer)
Honestly, I wouldn’t recommend a full support build (nor a full dps build) for fractals as Guardian. You need to have a good mix of the two and really, if you have a multitude of weapons available, that ends up being JUST as good as having a “support” build. By that I mean: if you roll with a focus/reflect for the Asura fractal, you can end up blocking the VAST majority of all the knockbacks and some of the agony too.
As far as a build goes, I have something quite similar to the AH hammer build linked in the main Guardian thread(using Soldier runes, ~17-19.5k hp with food depending on weapons). I switch between hammer/staff/sword-focus/scepter-focus depending on the fractal and occasionally I’ll toss in reflect for the fractals that “require” it.
The one thing I would caution against is running any build with lower than 17k hp, unless you are some kind of dodging God. Some of the bosses hit for a metric kitten ton of dmg, and will often leave you with a sliver of hp left if you are using a primarily dps build.
As far as +healing gear goes, many people around these parts consider it to be absolute garbage. I don’t know if it’s broken atm or what, but I wouldn’t recommend stacking +healing gear if at all possible. Get a good mix of pre/power/tough/vit/crit% if you roll with the AH build and you should be good.
(edited by somsom.5201)
meh I got 6 rings since fractals released, 2 came infused (actually the two I wanted stat-wise), the rest were garbage/non-usable for my stats.
It’s too bad they can’t have it setup to trade them or at the very least a token based system, so if you get a ring “token” you can go trade it for the ring you want.
Just keep trying, eventually you’ll get it. Plus, it’s not like the loot/gold is bad.
I’ve been seeing anywhere from 8g-12g from Fractals the past couple of days (4-5 hrs a day); seems to be about the best I can do, while still remaining fun.
While i only got the chest once, how is this exploiting?
Each toon, got a chest, seems fair.
It was supposed to be a one time event. One time implies ONCE ONE ONE ONE time only.
How is it hard to understand?
IMO, for people who have not done it yet, then it is not an exploit; for those who have…well yea, yea it is(seeing how it is supposed to be ONE time ONLY event).
People are doing this on alts now…so much of a “one time event”. Not exactly fair imo to do it multiple times.
people dont read lol, the gear will only be needed “in the new dungeon”
That doesn’t remedy the situation with regards to running that dungeon: people are still going to kick based upon “not having Ascended gear” bs.
Have fun if you aren’t in a guild lol.
Gold/Illumination and Lifesblood
http://wiki.guildwars2.com/wiki/File:Junction_Haven_Shield.jpg
about the closest shield in the game I believe
alternative: http://wiki.guildwars2.com/wiki/File:Kryta%27s_Embrace.jpg
HoTW is VERY easy, it just sounds like you didn’t have a good group/didn’t know exactly what to do(or expect).
Once you understand it…it just flies by and the amount of drops you get can easily net you an extra 30s on top of the 26+ per run.
As a general rule for PvE you don’t go hammer/anything. Hammer has no CDs to recharge on swap and the auto isn’t strong enough to justify sitting on for ten seconds only.
If you do want to use hammer you should commit to going 100% full support and just auto-attack to spam protection, and give up on DPS, because it isn’t going to happen, not with a hammer. If you want to do a support/DPS hybrid mace/scepter/gs + staff is probably your best best.
this guy is unbelievably wrong. mighty blow in your hammer’s light field is some of (if not THE) highest DPS available to a guardian. to be honest, there’s a sticky up at the top called “AH hammer gameplay” or something like that which will show you basically exactly how to do what you’re asking with ridiculous detail. i actually just started playing around with it yesterday in dungeons (been running a guardian since head start only used hammer sparringly) and found that i could not only out-dps my GS, but that the hammer really does support altruistic healing better than just about any other weapon. if that doesn’t form the core of support based DPS, i’m not sure what does.
That guide is based on so many wrong assumptions I don’t even know where to begin with it. I suspect hammer is popular just because it’s an easy weapon to use (you can just run in and auto-attack) but it’s not actually that good compared to the other options you have as guardian.
As a matter of fact if you do want to run a hammer build you’ll have to resign yourself to taking ten minutes to kill anything. You could go Hammer/GS and just never actually use the hammer? I dunno.
haha, this guy is a straight-up troll. Don’t even waste your time reading his “input” on this discussion, because he is flat-out: kittening full of kitten.
“10 minutes to kill anything”…haha sure thing.
For path 2, it is possible to split them(go into that tunnel doorway rightside of the boss, the big circle opening), but from what I saw you will 99% of the time get the lightning kitten…and yea good luck dodging his attacks.
I would suggest selling in chat, because it probably won’t be patched for a week or more(at the soonest).
Make sure to have people with AOE/at least weapons that have good AOE. On my warrior and necro, if I use melee and stand still I get “miss miss miss”, but if you strafe around it you will hit. Then again, just spam longbow or your AOE wells and it will drop fast as well.
Every class got nerfed?
checks patch notes
Nope, Necro didn’t.
AC, CM, HoTW are probably the easiest for all paths imo; some of the other dungeons have easy paths but only 1-2(not that they are hard, just that they would require more effort from a normal pug).
First time? Well..what did you expect?
Not to sound “kittenish”, but just because you’ve done one route, doesn’t mean the rest will be anything remotely close to that one.
The knights can be dealt with easily with good pulls and proper teamwork. The part towards the end with the knights and the named isn’t hard, but it is poorly designed. You shouldn’t allow the player to leash/kite them in such a way; if you want to utilize knights, think of a better solution which doesn’t allow for this practice.
The bee/water part can easily be done with one person, especially a necro(hell I’d recommend having a necro period for this dungeon): let them get covered in honey(or whatever cloaks) and if they need to they can DS to stay alive long enough to turn off the water/bees. This practice also works for running past mobs which have blossoms mixed within them: let the necro go first and DS #4, which will destroy all the blossoms along the way.
It definitely isn’t a very forgiving dungeon, but once you learn the tricks it goes very fast(30 mins or less with a good group)
(edited by somsom.5201)
Update:
We understand how frustrating it can be to have your account accessed by someone other than you, and we are sorry you had to experience it. We simply do not have the tools to provide this service at this time.
AKA: ANet has NO way for the GM’s/Support to manually change your server status.
So I’m expected to basically solve all issues myself? Gotcha. I’ll be telling everyone to steer clear of ANet and ANet products in the future.
This is 2012. If you don’t have a way for your GM’s to manually do stuff that is IMPORTANT, then you are WAY behind the times and people need to KNOW about it.
Re: Incident # 120929-003985:
Thanks for contacting the GW2 support team. You can transfer worlds by going to the character select screen and in the lower left hand corner you will find a button that says world selection. From there you can select Stormbluff Isle, and you will be playing again with your guild and friends in no time.
That is the response I received from a GM. They make it sound like it is easy to transfer to a full cap server.
I find it UTTERLY ridiculous that there is no apparent(unless he lied) way for ANet to transfer me themselves. If I can push a button ingame to transfer, ANet can do the same.
The transfers should only take a minute or less(I haven’t had one take more than the time to logout an relog again), so it sounds like something got fubar along the way.
My interest in the game was starting to decline even before being hacked. But now…yea not a lot of interest in a game where all my mats, gold, unique pquest items, etc are gone, server transferred with no way of getting back to my guild/friends(server is full)…
All in all the game is ok, with the leveling experience probably being the best aspect. Dungeons and WvW are hit or miss, but WvW is about the only lasting aspect of the game for me anymore. I had amassed my tokens and armor skins, but most of that is gone(simply destroyed to make bank room for the hacker).
ANet has a lot of work ahead to get not only the game in shape(fix BUGs out the whazzoo), but they need to work on customer support in general. I honestly have not ONCE felt like a customer in my entire experience. They sent the shortest of emails in reply to mine about being hacked, and then in small print at the VERY bottom put “Sorry, at this time we cannot restore items, gold, or gems”…gee thanks a LOT!
I would recommend the game to people who don’t care about losing items or who find interest in running the same dungeons many times to get a simple skin. Past that it’s WvW and exploring the world(which can be fun I guess). But otherwise, kind of a dead game atm until expansion.
in Account & Technical Support
Posted by: somsom.5201
I hate to say it, but why haven’t you taken the security measures ArenaNet continue to bang on about?
I authenticated my account and only last week had someone attempt to gain access to it having received an email confirming someone in China was behind it. I simply denied the link and changed my GW2 Account Password: account safe.
This is going to sound incredibly callous, but if you haven’t protected yourself with an original, unique password for both Guild Wars 2 and your email account, as well as authenticated your account, this inevitably isn’t the fault of ArenaNet but your own.
The authentication system in Guild Wars 2 works wonderfully and protected me straight away, why people aren’t using it or are still repeating poor password habits is beyond me.
I’d also recommend you run anti-spyware regularly.
Sigh..did you not read what I posted? I used a UNIQUE email, username, and password to have my game info forwarded to my main email. The pass was a phrase with random letters/numbers(30+ chars).
I had the authentication system setup correctly, I did infact see an email from someone trying to login to my account from Scranton, PA(later China); but I was away on vacay, so didn’t see it until I got home. Is that my fault?
So somehow, in the..ohh I don’t know ~20 years I’ve been on the internet(and never hacked once, other than the SONY PSN fiasco), it’s my fault?
(edited by somsom.5201)
So after being hacked I just realized that I was switched from Stormbluff Isle to Fort Aspenwood. Of course…now that I go try to get back on Stormbluff Isle, the server is completely FULL and not possible. So now, I cannot play with my guild/friends there.
I submitted a ticket, but I would like this issue resolved ASAP. I don’t want it lingering until transfers cost money and I get screwed over twice.
There should be a system in place to verify that you WANT to transfer. Yes, it likely wouldn’t have stopped the hacker in this case, but it would at least have slowed things down.
Help would be appreciated, because if I cannot play with friends, I won’t be playing this game.
After the hacking incident this past week I’m sad to say that I’m probably done with the game. Aside from a kind player who sent me 1g to help get back on my feet, there is really nothing left in this game for me(honestly feel really depressed/feel like I wasted my time for nothing).
Can we please get gold/items restored from hacked accounts?
Or is the only remedy gems for the time being?
in Account & Technical Support
Posted by: somsom.5201
Gaile, thank you for the prompt reply. Will this service be available to current players who are experiencing issues, or only for future incidents?
They just deleted a post by me for being “inflammatory”…yea I would expect it would be, since it concerned account hacking and item restoration.
I had close to 40(~35 main, ~5 alt)…got hacked and now I have 1(thanks to a kind soul who sent it to me so I can afford waypoints/repairs now).
in Account & Technical Support
Posted by: somsom.5201
So I received an email on the 25th that my account had been accessed back East(I live on the West Coast), but I didn’t see it until today. Fast forward to me sending a ticket in(still hasn’t been replied to) and finally resetting my password(using a link mind you that was hidden).
From the “My Account” section I can see that someone in China was playing on my account for the past few days…so already I was getting worried.
Login to the game and..yep characters with stripped/broken armor, vendored weapons/gear(seriously they vendored my exotic weapons for a couple silver…things that cost me 5g+ on the TP), all my gold is gone, all my mats, everything in my bank is missing(including the lowbie masks and stuff I was going to transmute at a later date)…
Mind you ANet still hasn’t replied to my ticket, but from what I hear they won’t revert changes made to your account(or at least they don’t have that option yet).
But I decided to see what they had been doing on my account: a grand total of 1500+ transactions on the TP in a few days, TONS of venom sacs sold, TONS of dyes, lots of my mats, etc etc etc(all totaled probably 30g in sales)…my main was in Mount Maelstrom standing in a patch of spiders, where I had logged out the Chinese hacker.
So yea, back to the losing faith part. I expressed my outrage at this incident in chat(Orr) and some kind soul sent me 1g just out of the blue. I was honestly just about ready to /uninstall this game forever(who wants to grind/play the TP back to ~25g + buy back all their exotics?)…but that person totally restored my faith in the community/game.
ANet however…seriously? Why do you NOT have a system to restore lost items? MMOs from 10+ years ago had this. How do you not?
edit: before anyone jokes about “lol bad password?” no, my password was perfectly fine, unique to this game and quite long.
It was down at launch because there was a flaw in the system. I agree that they have been less open about letting us know about things, but your post came at 11pm company time on a Friday, meaning they may not have much customer support readily available.
The TP is a feature, not a component. The TP not working does not break the game.
People complain too much when things go down for any length of time. Even WoW had major problems at release, and people still were paying a subscription fee despite of it. Your financial commitment to this game is already done.
haha are you serious? The TP is THE component of the game for MANY MANY players. It helps them gear. It helps them make money. It serves as one of the few things to do @ 80.
Here’s a thought: if you don’t give a kitten about the TP, why are you replying in a thread about it being down?
Hate to sound like a kitten, but maybe you need to learn the mechanics of the game first? I’ve had no issues running explore mode dungeons on mine; you just have to know when you can mix in some melee and when you need to pull back and fight from afar.
Hey all—we hear you loud and clear. Thank you all for your feedback.
One challenge with some of the emergent issues is that when certain portions of our game experience issues, the forums will also be affected. As such, when we had login issues yesterday, as you know, we could not post any messaging that was hosted on our infrastructure because the forums were completely unavailable . With that, we relied on social media channels, which do not live on our infrastructure. As you might be aware, other big companies like Twitter will also handle outages this way—posting messaging on channels that are not hosted on their infrastructure.
Having said that, whenever we can for emergent issues (when they do not impact our infrastructure), we should be using the system broadcast on the forums for outages.
With regard to the current outage: at this time all commerce sites (Trading Post, Currency Exchange, Gem Store) are down right now and undergoing maintenance. We will provide an ETA as soon as we are able to.
Thanks again, everyone.
Your forums might be down, but you do have a frontpage on this very website that SHOULD be put to good use. Instead of having old news and utter nonsense on it, go put up the latest patch notes/info on maintenance.
Really getting sick of this kitten. So much for ANets’ boasting that their games have “little” downtime.
If you think waypoint costs are bad…the TP is even worse. That POS is so ****ed up, I lost close to 6 gold yesterday selling mats. I go into the “sold” category and NONE of my stuff is there, yet I lost it all AND silver for posting it.
Honestly, this game is a serious case of “we’ll take your money and your time, but give you nothing in return”
Woohoo. Hopefully those of us who opened the bags already will indeed get them reset…because opening them and finding level 20-42 BLUES is just depressing.
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