Guild Wars 2

Good news, bad news.

Good news: with the sampling of people of all races and genders who’re experiencing this problem, we’ve ruled out the dialog not working for one or two of these combinations.

Bad news: It seems there’s something more sinister at work here. I’ll throw up a flare and see if I can get some coding support to look deeper into this.

Small dev note: We care greatly about your play experience and we are working as quickly as we can to get all of you unstuck. Please be nice to your devs who are coming in over the weekend and forgoing time with their families and loved ones to ensure that these issues get resolved as soon as we humanly can. Thanks!

One of the designers on the rewards team assured me that they are in there…somewhere.

Barefooters of Tyria unite!

Grrr. Pesky bugs. DEV SMASH!!

I’ll poke at this again first thing in the morning, but yeah with it being so inconsistent (I was able to speak with him on my necro this afternoon, along with two other players who were on the same step while I was there), it’s hard to pin down what might be causing him to glitch out like this. One thing that might help – if you’re still stuck, can you perhaps post your race and gender? That’s one of the only things I can think of that would be different between players, since player VO is specific to your character. I think it’s a long shot that would be the cause, and I will make sure to get some code support to see if we can debug this properly in the live environment while it’s failing. Sorry again for the inconvenience.

Yeah, it’s a bug. Working on a fix for it.

I put in several fail-safes to this NPC’s script that should hopefully have made the most recent build:

• I removed some condition checks that weren’t relevant to his scripting so now he should ONLY check to see if you’re on the “Speak to Scout Acan” step, and talk to you if you are.
• I expanded the tripwire that checks you gliding into it so that you can hit the sides of the plateau he’s on and still get credit for the gliding portion of the step.

For those of you who have been stuck on this step, can you try again and if it’s still not fixed then I will need to elevate this to our coders because there’s no other reason I can think of in content, for why he would ignore the interact request.

I actually don’t know where they are…if they’re a drop or part of a collection? They didn’t tell me since I think they want us all to find them. I’ll keep my eyes and ears open in game though, and if any of us gets a hint, hopefully we’ll update this thread. :-P

Bug Fixes:

• Updated the name of the Nuhoch Mastery vendor at the entrance to Tangled Depths.
• Fixed a bug that caused Nuhoch Mastery vendors to sell obsidian shards for airship parts instead of ley-line crystals.
• Fixed a bug wherein Adventure UI would sometimes fail to clean up on the map.
• Fixed a bug in which the number of bosses required to beat the guild hall expedition was not accurate.
• Fixed a bug causing some crafting materials to drop more frequently than intended.
• Elementalist—Heat Sync: Fixed the casting effects to properly appear horizontally. Wildfire: Fixed the casting effects to properly appear horizontally.
• Warrior—Combustive Shot: Fixed a bug that caused this skill to have a smaller radius than intended.
• Revenant—Cruel Repercussion: Fixed an issue in which the correct trait name would not display properly.
• Fixed a bug that caused certain map reward coordinator chests to have no rewards at specific participation thresholds.
• Fixed a bug that could cause the Orge Camp event chain in the Tangled Depths to stop progressing.
• Fixed a bug in which chak bracers and chak sappers were not fully immune to conditions as is intended.
• Auric Basin: Fixed a bug in Westwatch Patch in which Dawkkurra would get stuck on an event and stall.
• Engineer—Recovery Matrix: Fixed a bug causing this trait to trigger on use of Overcharge. It now triggers just on the placement of Healing Turret.
• Engineer—Toss Elixir B: This skill has been fixed to properly grant 3 stacks of stability to allies within the area of effect.
• Fixed a bug causing smokescale pets in Teku Nuhoch to not spawn appropriately.
• Ranger—Smokescale: Smoke Assault: This skill has switched places with Smoke Cloud so that it will now be the F2 skill for this pet. Fixed an issue in which this skill dealt higher than intended damage; it has been reduced by 50%.
• Superior Sigil of Speed: Fixed the text to match the functionality of only granting 1 second of quickness.
• Superior Sigil of Absorption: Updated the text to reflect the correct functionality of stealing 1 boon when interrupting an enemy.

Sorry that the build interrupted your progress. The team is working hard to resolve various issues, to make the experience better for individual players and players as a whole. But I do get what you’re saying, and those “A new build is available” can come up at unfortunate times.

All is well now, I assume?

Just a note — the Guild Wars 2 wiki has been slammed today, as everyone looks to it for answers to questions related to Heart of Thorns. Our technical team is working on improving the latency and difficulty accessing the wiki, but wiki editors are also having trouble getting in, so it’s going to take a bit of time to post the information that you are seeking.

Thanks for your patience. As a daily wiki user, I’m eager to get in there, too!

I hadn’t seen that feedback before. Thanks for sharing the suggestion.

Keiko — if you’re not sure if it’s a bug — and I don’t know myself — you might post that in the Bugs Thread. The QA Team is actively monitoring that thread (in the Bugs sub-forum) and I’m sure they’d like to hear if there’s an issue.

Thanks.

Hello everyone, we’ve been tracking a lot of markets closely and I wanted to make a quick statement about flax seeds. At the current price some pieces of guild halls may seem very hard to get. A lot of people are storing the items up in their banks causing some temporary, artificial price inflation. To help out, here are a couple of ways to easily obtain more seeds:

There’s a secret garden under an Itzel Village that may help.
They’re found all over Auric Basin.
Check out the “Torn From the Sky” Achievement.

Cheers and happy trading all.
John.

Every time I see Galen’s name, I stop for a split-second. I’ve been concerned that someone might raise the spectre of “impersonation” and suggest we take action on the name or the account. But it’s not impersonation. It’s clear from the posting history that impersonation is not the intention and the similarity of names is merely a coincidence. If I’m not mistaken, Galen and I are not even on the same continent.

When I’ve seen the name, it never occurred to me that someone would suggest I would use a smurf account and would also be so unintelligent as to use a name nearly mirroring my own. I have been in the industry for 20 years; I have been a gamer much longer than that. I have never used a smurf account. I would never use a smurf account. It would be disrespectful of the very community I serve and it would be dishonest, as well. Since honesty is one of the guiding principles of my life — personal and professional — the very idea is abhorrent to me.

For someone to state — not ask, not even suggest, but flat out state — that I have sunk to such depths is incredibly offensive to me. This sort of attack on any forum member, player or staff, is unacceptable.

Since the OP has said he will be taking this to reddit, I’m going to leave this thread in its entirety so that redditers can get the full picture. Thanks to those who pointed out the absurdity of the accusation; I appreciate your support.

I’m going to lock the thread only because I don’t think this needs to be a continuing drama. If anyone has questions, you can PM me. Thanks for understanding.

Bug Fixes:

• Fixed a client crash.
• Dragonhunter: Fixed an issue that caused less travel distance when traited with Absolute Resolution. Updated skill facts to display the correct healing values.
• Auric Basin: Fixed a bug that would cause Sage Manssir to stall while being escorted, blocking an event.
• Auric Basin: Fixed a bug that prevented the Destroy the Blighted Sapling Feeder events from running correctly.
• Tangled Depths: Fixed a bug that made Tenoch and Xochitl walk away from players who were trying to buy items from them.
• Fixed issues in the Kill Cotoni and Huetzi event in which the bosses would continue to be invulnerable for a few seconds after returning from healing or would return to heal themselves too quickly.
• Superior Sigil of Absorption: Updated the text to reflect the correct functionality of stealing one boon when interrupting an enemy.
• The Master Scribe’s icon now correctly appears on the map in guild halls.
• Fixed a bug wherein certain adventures were rewarding too much event meta participation.
• Fixed a bug that allowed Fractal Encryption Keys to be sold to a vendor.
• Priory, Whispers, and Vigil equipment guides now look like books.
• Revenant’s Shoulderplate: This item has been renamed to Herald’s Shoulderplate.
• Fixed a bug that prevented the reward chest in the adventure Bugs in the Branches: Bronze from giving Airship Parts.
• Fixed a bug in which Mad King Thorn was invisible for the beginning portion of the Your Mad King Says… event.
• Engineer—Orbital Strike: Reduced the FX visual noise.
• Fixed a bug that caused the fractals achievement “Headhunter” to be completed before intended.
• Overload Air: Reduced the FX visual noise.
• Guardian—Hunter’s Ward: Sped up and reduced the size of the impact FX.
• Fixed a crash that occurred when guild hall maps changed size.

Thanks for the report. I’ve put in a fix for this, it should be out with an upcoming hotfix. (In the future also post this to the bugs forum.)

Passed this along to the team.

Courtyard is no longer in unranked (or ranked) queue. Your options are “Conquest” or “Stronghold”.

Thanks Essence

Can you provide screenshots showing the team window in the guild panel and arena scoreboard during the match? I’m investigating the issue.

NayNay.7680:

You should be able to continue playing the core game normally. You only need to buy HoT if you want access to the new areas and content.

This is correct. Thanks, NayNay.

Also sharing this, from one of the programmers:

We are pretty confident these patching crashes have to do with 3rd party software (such as malware, antivirus, and proxies) hooking into the Winsock API.

This Microsoft KB article explains how to reset TCP/IP:
https://support.microsoft.com/en-us/kb/299357

Please let us know if this does not solve the problem.

Also, Stefan made a post that may help (although I recognize it’s about patching and not chests — just sharing in case it’s of value):

We are pretty confident these patching crashes have to do with 3rd party software (such as malware, antivirus, and proxies) hooking into the Winsock API.

This Microsoft KB article explains how to reset TCP/IP:
https://support.microsoft.com/en-us/kb/299357

Please let us know if this does not solve the problem.

Matwabkit.1603:

Gaile Gray.6029:

I have a suggestion you might try: When on the character selection screen, adjust your performance settings. To do that go this route: Gear in upper left, then Options, then the Mountain, then Advanced Performance -> Settings Preset then choose the dropdown that sets “best performance.” That might help, and it’s an experiment that would just take a moment to try.

Good luck!

I cannot open the game. It goes to “Initializing” on the client, then immediately crashes.

Oh, I’m so sorry! I suggest that you submit a ticket to CS so they can have a technical person help you. You might also post in the combined bugs thread, in case there are answers there. Also, the team is working on specific crash bugs, so the issue may be corrected in an upcoming build.

I hope it’s solved soon.

Note: You could also try “auto detect” on your visual settings, too.

Hey Reid,

A couple questions:

(1) Are you guys in a guild team when you queue?
(2) Are you launching the mission before you queue?

I have a suggestion you might try: When on the character selection screen, adjust your performance settings. To do that go this route: Gear in upper left, then Options, then the Mountain, then Advanced Performance → Settings Preset then choose the dropdown that sets “best performance.” That might help, and it’s an experiment that would just take a moment to try.

Good luck!

Sorry, Panthrax, I don’t know the answer, either. I’d suggest it would be worthwhile to get a ticket in to CS, so they can look at your account and help get this sorted for you.

Sorry to hear that some of you are having this issue. Let me see if I can get any more information.

Edit: I heard something recently and wanted to share this, just in case it will help any of you: When on the loading screen, open your options setting and select the one that allows the game and system to choose the right settings. IOW, don’t have everything on high, but choose auto-select to try to improve your performance. That could help, and it’s an experiment that couldn’t hurt to try.

Good luck!

Ranatoa.4869:

Gaile Gray.6029:

I might be misunderstanding the issue, and if so, I apologize. But I wonder if this update note may apply:

• Fixed a bug that prevented Adept and Master Elite Specialization achievements from completing in the Heart of the Mists. For characters who had their elite spec achievements broken, a “Specialization Achievement Repair” NPC has been added to the heart of the mists you can speak to who will repair the achievement.

Again, sorry if that’s completely irrelevant, but the discussion reminded me of the note so I wanted to share it in this thread. (IOW, the Repair NPC might be helpful.)

Thanks Gaile, that indeed seems to be what the issue was. We also found that training the next trait/skill also activates the achievement (though this would undoubtedly be helpful is someone unlocked everything completely and didn’t have anything else to train.

Oh great! I’m glad I was able to help, then. I woke up wondering if you folks had found a solution. And remember, for individual issues, Customer Support can help you.

Kain Francois.4328:

Hi,

Does the ingame option for “Streaming” set to Max download the whole .dat while I play? Or do I have to remain in the login patcher?

The Max and Idle settings will both download the full .dat while you play. The On-Demand setting will only download the parts needed at that time.

Theo – so sorry for the inconvenience – we were seeing this bug prior to launch and it was always caused by a cinematic failing to load (which is what’s supposed to happen next). Have you noticed other cinematics in the game taking a long time to load? One of the big changes to HoT is that our cinematics are now full resolution and less compressed – so while they’re a lot better looking, they’re also bigger to download. Have you tried closing the client and making sure you’re fully patched and then try this mission again?

Gray – suggestion noted. Original post now in spoiler tag just in case people missed the thread title. Sorry for that. :-)

notebene.3190:

Don’t touch your mouse and just listen to the music for a bit.

Maybe the UI was doing that before, and it’s been a long time since I just sat there and listened, but that’s a neat ‘screen saver mode’ touch.

Edit: And I can use arrow keys to toggle between characters now, which is something I had asked for (small bug not paging when you move to characters not on the first page, but still). \o/

The UI fade out was added with the updated look. The arrow keys and crafting displays were added because of QoL requests that we’ve seen.

I’m glad you like it.

They’re definitely not a glitch. I’ve been asking for a visibility toggle for the foot slot for a while, but to no avail. I think people finally got tired of my pestering and created this item for me to equip on all my characters so that they can be barefoot like me. :-)

The pace is deliberate for this expansion, so some of the other things you mentioned (lack of awe, shorter dialogs) are tied to that. We wanted to set the tone to be one of utmost urgency…a race against time to get your friends back before the worst can happen. That informed a lot of our decisions, and while I too appreciate a more languidly paced story and more dialog (provided it’s interesting), I can tell you we had a lot of discussions on this back and forth on the team to find what we felt confident was the “sweet spot” between too little exposition and not enough.

Thanks for the report. I’ll take a look at this when I get in today.

LadyRhonwyn.2501:

Would it be possible to add map completion status and currently selected storyline to the character details API?

It’s definitely something that can be done, but I haven’t started on it yet.

Xillllix.3485:

Gilded Hollow Waypoints aren’t working for me, but the game still takes my gold.

Thank you for the report. We’re investigating, but until we can get a fix together for folks we suggest walking while within the map, and using the [Guild Hall] button in your guild panel to travel to the guild hall.

Note: We’ve found this affects Lost Precipice as well – so anyone with this guild should take care to not use them as well.

Aroswing.9217:

Hello. My guild and I just tried to complete the guild favor mission “PvP Conquest” for the 300 favor so we can have a guild hall. All of the people in our team was repping the guild, and we all had a combined score of above 700. We played a conquest match, and won, so both the team score and personal score are both over 500. We played in unranked, because ranked is not available, but this was not a custom game. The guild mission started before we queued for hte match.
We should have 440 more influence now, which is more then enoguh for hte guild hall. However, we did not get credit for it.

Hail! I am looking into your issue and had a few questions:

1. It looks like your guild folks are only in a party together and not a Guild Team (based on the screenshot you provided). Since that is a requirement for the mission, can you confirm that your parties were also on guild teams (the guild team tab in the guild panel will allow you to create these)?

2. Did you trigger the mission before you queued?

I may need more information depending on your answers. Thanks!

Coulter.2315:

Had a great time with the expansion! The maps are massive, varied and brilliant (Auric Basin is beautiful), the masteries let you feel progression, the cutscene in City of Hope is awesome, Taimi’s holomarkers were really funny.

Super fun, had a really good day – just wanted to say thanks ^^

Thanks back. I’m glad you’re enjoying yourself.

I might be misunderstanding the issue, and if so, I apologize. But I wonder if this update note may apply:

• Fixed a bug that prevented Adept and Master Elite Specialization achievements from completing in the Heart of the Mists. For characters who had their elite spec achievements broken, a “Specialization Achievement Repair” NPC has been added to the heart of the mists you can speak to who will repair the achievement.

Again, sorry if that’s completely irrelevant, but the discussion reminded me of the note so I wanted to share it in this thread. (IOW, the Repair NPC might be helpful.)

The fix I described above is for the errors containing the exception code c0000417 in it, as hcopter.3269 included in his post above.

Oh My God.8423, this c0000417 issue shouldn’t be an issue on MAC. I’ll repost when we know more about that “Failed to start Coherent host” issue, described in your post.

I am so sorry to hear this. Have you tried submitting an in-game bug report? Or have you posted in this thread? The team is actively monitoring that thread to identify issues.

Kitta.3657:

Can we add to acknowledge feedback on how this is affecting WvW players in a very negative way, please Gaile?

WvW is a competitive game mode, this impacts it greatly.
I do not know a single WvW player that has gotten their elite specialization through WvW only and through an healthy way rather than by training captures. This makes me very worried that it will be forgotten or ignored as currently it seems you (the only voice we can rely on at the moment) are only acknowledging people that have gotten it through doing the PvE content which to me doesn’t speak of it being at an appropriate state currently if only people in PvE are getting it hm? When we consider that the option of giving access to the content to WvW players without having to play PvE was added and announced through a blogpost (so judged something important to note), I feel it is appropriate to push on making it fair at the earliest and make sure it is acknowledged.

Thank you Gaile

Thank you for sharing this perspective, Kitta. WvW is important, you’re absolutely right. The insights being shared are good because they do cross the spectrum, from those who play only PvE to those who focus exclusively on WvW.

We are pretty confident these patching crashes have to do with 3rd party software (such as malware, antivirus, and proxies) hooking into the Winsock API.

This Microsoft KB article explains how to reset TCP/IP:
https://support.microsoft.com/en-us/kb/299357

Please let us know if this does not solve the problem.

Altapir.2571:

So our opinion now wont change in the future, cause it’s not a matter of “how hard it is” but “how annoying it is to be forced to play the same thing on every alt”

Got it. I’m seeing a variety of points of feedback, but that seems to sum up one area of concern well. Thanks for the succinct synopsis.

Eponet.4829:

The difficulty isn’t too high. The fact that by the time you get it, you’ve already gone through more than half the maps is the issue. If they were all put in the first area, there would at least be three maps to experience at our own pace and explore for the sake of exploring instead of because we’re forced to in order to get the class mechanics (Which were designed to fill holes in the base classes) to function fully.

I feel that’s very valuable feedback. Thanks for that insight.

No one — especially me — is diminishing the thoughts, concerns, and input on this subject being shared by our forum members. But I believe that it is premature to make a comment about “forever” in the context of a game that has been playable for less than 24 hours.

I stand by that, for it is what I believe. I believe that time will give everyone a better view of this situation. The outcome may be that it’s seen that yes, the difficulty is too high. The outcome may be that eventually, the number is seen as reasonable and properly attainable.

I think that all of us — players and developers alike — do not have sufficient information yet to know what the “sweet spot” is. I suggest we allow us — as players and devs — to attain the necessary info to analyze this situation through gameplay and the passage of time. I want to assure you that I don’t mean months and months, either, but some amount of time on which to base an informed opinion.

I say this especially when I see this post:

Nike.2631:

It been just over 18 hours and I’ve unlocked everything I wanted for my main including the GM I intend to use. Needed one mastery level of gliding and one mastery level of mushroom bounce. Still trying to pick some ‘low-hanging fruit’ Hero Challenges, but basically I’m good to go anywhere.

Day one Dragonhunter. I can live with it. Still need another 90 points for the armor/runes, but I don’t plan to use either so that’s just showing off .

Bug Fixes:

• Fixed a bug causing Shards of Glory and Memories of Battles to be Account Bound on Acquire.
• Fixed a bug with the Halloween achievement “A Royal Tradition” not being awarded to event participants.
• Fixed an issue where players were losing storyline UI if they crashed or were logged out during the first chapter Prologue: Rally to Magma.
• Fixed a bug that prevented Adept and Master Elite Specialization achievements from completing in the Heart of the Mists. For characters who had their elite spec achievements broken, a “Specialization Achievement Repair” NPC has been added to the heart of the mists you can speak to who will repair the achievement.
• Fixed an issue in Auric Basin where using a waypoint out of the Southwatch Jumping Puzzle Trial by Fire challenge area would not remove transform.
• Removed errant guild vendors from the VIP airship.
• Ensured the passage to Dragon’s Stand will re-open on consecutive Chak Gerent successes.
• Fixed an issue with the guild hall basic decorations vendor and fixed an issue with the scribe trainer.
• Fixed a bug that could cause players to miss out on event coordinator rewards at very specific participation percentages.
• Superior Rune of Durability: Updated the text to reflect the functionality of granting 1 second of resistance.
• Renamed the new minor, major, and superior Sigils of Speed, crafted by scribes, to Sigils of Agility.
• Fixed a crash.

Zoltreez.6435:

that feel when you create your revenant and start spamming tomes like a mad man just to found out that you forgot to use the lvl20 scroll and get stuck at lvl60…….. run out of tomes………….

Oh doh! I’m sure I’ve done the same. Have fun, though. I’m sure you’ll get there quickly.