Dev Tracker

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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Aww, please? It feels so disjointed to have that un-replayable and it makes documentation for the wiki a huge pain!

Would cookies and Vodka make things more likely?

Haha. Well, it may depend on what brand of vodka and if the cookies have chocolate chips in them.

Side note: thanks to you and the other folk for updating the wiki with the new changes. Much obliged.

How is /v1/event_details populated?

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I think there’s a bug in /v1/event_names wherein it’s bypassing the whitelist. In the meanwhile, I’ve gone through the whitelist and blessed a bunch of discovered events so the majority of them should show up on /v1/event_details now.

Bad HoT serial code

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Just to follow up; the new codes have all been sent. If you were somehow missed please follow up with CS so we can take a look and get you into Tyria asap.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Account Closures: 2 November 2015

in Account & Technical Support

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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This is their stance on Multiboxing, and has been since Day 1 as far as I’m concerned.

Chances are if you are multiboxing, whatever application you used to launch GW2 multiple times is getting flagged right now. This is something that the GW2 team needs to look into, and give community feedback on.

https://forum-en.gw2archive.eu/forum/support/support/Policy-3rd-Party-Programs-Multi-Boxing-Macros/first#post1532762

Dual- or Multi-Boxing

You may use more than one account at the same time.
You may use more than one computer at the same time.
You must be actively playing on each account.
And as stated above, you may not program your keyboard to perform functions on more than one account at a time.
a. For example, if you press W on your keyboard to move forward, a single character on a single account should move forward. The keystroke or mouse click should not perform functions on more than one account.

This is correct. However, if you are running multiple accounts and choose to cheat on one of them, we are going to close all of them. This ban wave had nothing to do with multi-boxing, but likely also impacted players that owned multiple accounts.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

Account Closures: 2 November 2015

in Account & Technical Support

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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I am sure you’ll agree that false positives happen EVERY time you do ban waves no matter how much you try to check.

Cheating on 2 of your 9 accounts got all 9 of them banned.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

Bad HoT serial code

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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We did have a batch of bad codes generate last night.

Those impacted will get new codes via e-mail today. You may also contact support; but do keep in mind our billing team is very busy due to HoT and responses will take longer than usual.

I am looking into reports of bonus items not sending correctly.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

New Scribe discipline in API:2/Characters

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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The recipes should appear with the next patch.

How is /v1/event_details populated?

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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No ETA; but it’s on the backlog now at least.

Can't the find the right API for even timers.

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I don’t know if this is still true, but some time ago I noticed that many of the public timers often where not very accurate, so it looks like the timers in fact are not always as they should be. Getting the actual timers should solve that.

I bet the accuracy is clock skew. If that’s the case, the official API will likely exhibit the same problem — the API servers are using a separate DC from the game servers to keep time sync’d.

No revenant in API specializations

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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There was a bug wherein Revenant skills/specializations weren’t exposed by the server that reads the dat file. Fixed it Oct. 19th, it should go out sometime this month.

New Scribe discipline in API:2/Characters

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Ah crap. “Fabricator” was the internal name and was put in before the name was finalized. I’ll have that switched to scribe today.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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I guess my six remaining characters will not be progressing past chapter 6 for a while now.

At a glance it doesn’t seem like a huge undertaking to fix that bug, but since I’m not the person who would be doing the work I can’t say for certain. Hang tight.

On a similar topic: Now that HoT is out, is there any update to be had regarding Season 1 being made permanent content?

Not at the moment.

Is it still simply on the table, has it been taken off the table, is it on an up-coming to-do list without an ETA, or perhaps it is being worked on?

We’re inspecting the table, since it often has a lot of things on it. No ETA on when the inspection will be done, but it’s on the list.

And I know this is beyond unlikely but… any chance there’s an update on the PS becoming replayable being a possibility?

That’s not my decision to make, but if I were a betting man I’d say it won’t happen.

Account Closures: 2 November 2015

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Some game accounts were closed today due to use of a disallowed third-party (cheat) program. Account holders were or will be notified via e-mail as soon as possible, most likely today.

If you found that your account was terminated today, please check your e-mail account for that communication. If you did not receive the e-mail, or if you have further questions, you’re welcome to contact Customer Support to inquire about your account.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Halloween Festival End Date

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Can you tell us when will the event will end? (PST morning, noon, evening)

Sorry, I don’t have a precise time. I know the change will occur with a game build that day, but there’s no set hour for the build. I feel quite sure it will not take place before 9:00 AM Pacific, but other than that, I’m not sure.

How long will the vendors stay to sell the stuff, or do they leave same time too?

The vendors depart when the event ends. Thanks for asking this — it’s a good thing for players to keep in mind. Turn in those rewards soon!

Thank you very much Gaile.

Please can our feedback about adding it to releases or patch notes be taken on board for future?

ta

Yep, I asked to add info about the end of the festical to the Update Notes (and provided verbiage) so this will be in the notes that day.

But…. but… but….

I’m not where near done farming yet!

I know. Me too! I <3 ToT Bags!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Halloween Event - Yay!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks to everyone who turned out for the dev event in both Europe and North America. We have a blast, with more than 100 devs taking place.

We will be having more IGEs (In-game Events) in the future, and I’ll be sure to tell you about those in advance so you can make plans to join us.

Oh and please remember: Halloween Dev Event screenshots are invited in this thread. We’ll be randomly choosing five from the event to send a prize.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Halloween Festival End Date

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We wanted to let you know that this year’s Halloween Festival will be ending on Wednesday, November 4.

We hope you enjoyed the celebration! I know I had a blast!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Community Showcase Live: Halloween 2015 Edition

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Episode #2 of our fan-art live stream — Community Showcase Live — aired on October 28th. We had a blast featuring so many incredible artists and hope you’ll enjoy watching the program on this link: https://www.youtube.com/watch?v=Ut6Fd6SiBPo

Thank you to everyone who shared art with us! This month’s show featured an awesome collection, from sculptures to cosplay, videos to digital art, plushies to computer hardware, and beyond!

Please note: CSL is now officially a monthly feature. Lizzie and I will have a show in mid- to late-November, and then again in mid-December. We’ll announce the theme for November soon. December’s CSL will have — perhaps predictably — a Wintersday theme.

So…. keep creating!!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Helloween 2015 fan trailer

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just a note to say all was fine, and we did feature your video during our 10/28 Community Showcase Live live stream. You can find the file here: https://www.youtube.com/watch?v=Ut6Fd6SiBPo

Thanks again for such an excellent production!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Halloween 2015 -- Screenshots Welcome

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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These are great shots. Thank you for sharing everyone. I’ll post a few of mine tomorrow. (I’m not eligible for a prize, so I can post a few. )

Special note:
If anyone else has screenshots from the in-game event with the devs, please share them!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Support For Logitech ARX app?

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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It’s not something we’ll do, but it’s something that third-parties can implement support for via the MumbleLink API or other data sources (see: the Corsair K70 support thread).

Minipet with details.id field

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Uhh, I probably should, yeah.

Incomplete skin in v2/skins

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Looks like a bug in content to me :/

Skins have historically been … interesting.

Items - Agony Infusions and missing materials

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Ick, I’ll see if I can get that new infusion flag exposed. It’ll probably take a bit for the fix to go live due to the release schedule ;_;

I’ll whitelist the new materials later today.

Get Guild Resources

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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There isn’t currently, but it’s something I’d like to see done. There’s a whole slew of unreleased guild-related endpoints that have bitrotted a bit since HoT launched. I’ll be looking over them later this month and see if I can get them working again and deployed.

The current in-dev implementation doesn’t expose the new resources but I’ll see if I can change that.

MumbleLink : Specializations

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I assume we cannot hope for Online API based location service (because it would be extremely ressource-hungry)?

It’s on the backlog; it’ll probably require a new permission (the “stalker” permission?). The caveat with it is that it’s low-granularity data. The positional data updates about twice/minute — we can pull from the same data that allows you to see guild/party markers on maps you’re not on.

WvWvW: API

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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For the coord/label_coord/sector_id some of objectives have and some haven’t.

This is a known issue and intractable — some of the objectives (all of the alpine BL ones) are no longer associated with a sector or event and thus have no coordinates.

-Death/Kills aren’t present on EU match.

This is something I’m looking to get fixed in the future; I’m not really sure why those messages aren’t being propagated between DCs. Not sure when I’ll have it fixed though.

"Cannot connect to the guild server"

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I have been experiencing this, as well.

First, can you tell us if your guild looks fine? And if chat actually works, even with the message you’re getting?

Second, if you’re actually having issues (and not a false message), would you guys be willing to provide the guild name, guild tag, and server? One of our team members has been working a lot of hours on this case (thank you, Glen!) but he’s willing to look into some guild issues if he has information and as time allows. (Note, this will not be an instant fix because in some cases it requires manual intervention, so please be patient. Thanks! )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Stronghold exploit safespot in lord room.

in PvP

Posted by: Hugh Norfolk

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Hugh Norfolk

PvP Game Designer

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Thanks for the report. I will submit it to the team for investigation.

Exception c0000417 crashes client constantly!

in Account & Technical Support

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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File name:HMIPCore.dll
Publisher:My Privacy Tools, Inc. (signed by My Privacy Tools, Inc)
Product:My Privacy Tools SecureNet Service.

This is what is crashing you. Probably going to have to remove it.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

Notice on Pro Leagues and Region Restrictions

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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Hi all,

There has been some confusion around Pro Leagues region restrictions and I’d like to take a moment to clear it up.

Over the past few years we haven’t been able to allow players outside of the US, Canada, Mexico, and the European Union to compete in events like the World Tournament Series. With the ESL Guild Wars 2 Pro Leagues, all players will be able to compete regardless of the country they are from.

Now, even though we’re allowing anyone over the age of 16 to compete, we will still be restricting the regions these players can play in for the Pro League. For example, a player from NA can’t compete in Europe and vice versa. The newly added countries will be added to a region group based on geographical location and language. For example, players from Australia can play for NA teams, but not EU.

  • Regions are defined below:
    • North America: North America, South America, Oceanic countries, Japan, Taiwan, Korea
    • Europe: Europe, Africa, Asia (excluding Japan, Taiwan, Korea)

(edited by Josh Davis.6015)

Prisoners of the Dragon story instance bugged

in Bugs: Game, Forum, Website

Posted by: MatthewMedina

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MatthewMedina

Content Designer

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I must have missed this thread when it was first posted. Sorry guys…thanks for bumping it. As demonbreak said, for Peer Review, the first page of the journal is at the bottom of the stairs where Rytlock waits for you (and it doesn’t become interactive until you have talked to your team about proceeding). For the smiths, you do have to find and revive Beigarth first. It’s possible that this is indeed broken…I’ll make a note to look into it first thing on Monday when I’m back in the office.

Game Update Notes - October 23, 2015

in Game Release Notes

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Bug Fixes:

  • Fixed a server crash.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Is PvP viable despite client crash?

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Eagelseye, can you PM me your machine name and the last day you crashed?

Your inbox is full it says…

Sorry about that, try again please.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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First off, thanks again for doing this restoration: going through the Orr storyline just before HoT launched and having everything back like it was at launch (and apparently improved!) was wonderful.

You’re welcome!

…there is one thing that I’d still like to see changed: the reward structure for the final two chapters. All the restored missions simply reward three bags of loot, and the end of chapter seven rewards (such as a pair of level 70 exotic boots) are still part of The Source of Orr, despite being back to the second-to-last mission of the personal story. Heck, it’s still a level 70 mission, a dozen missions into the level 80 quest line! While it’s great to have the story intact again, could we please reorganize the rewards so the level 70 gear is rewarded during the level 70 arc, as well as make sure missions in the level 80 arc are actually level 80?

There’s an open bug on this issue. Now that HoT is out someone should be able to investigate it. I don’t have an ETA on when a fix would be available, but it’s on the list of things to do.

Reminder: Halloween IGE Today

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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NA and EU or just NA?

Both. In fact, I’m on an EU server right now (AG) and we’ll try to pop around a lot.

Our EU Team was active earlier in the day (EU time, of course) visiting many worlds, including those primarily speaking French, German, and Spanish.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Phoenix not blasting Wildfire fixed?

in Elementalist

Posted by: Karl McLain

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Karl McLain

Game Designer

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FYI, this is something we’re aware of and do indeed want to fix. The issue with it is a bit more in-depth, however, so it’s taking a bit longer.

Is PvP viable despite client crash?

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Eagelseye, can you PM me your machine name and the last day you crashed?

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

PvP Ranked Leagues

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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This is the information we’ve released so far:
https://www.guildwars2.com/en/news/introducing-pvp-leagues/

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Reminder: Halloween IGE Today

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey all,

From 3 to 5 PM Pacific time today, some ArenaNet folks will be in the game. We’re going to hang out with players, take on Mad King Says, make a Labyrinth run or two, die to the… surmount the Clocktower, and other fun Halloween-ish stuff.

We’re also offering a few random prizes for players who submit their best shot of the event over on the Community Creations forum, in this thread.

So join us, join in, snap a shot, and have a very Happy Halloween!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Pulmonary Impact bug?

in Thief

Posted by: Karl McLain

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Karl McLain

Game Designer

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P.I. is set to trigger its damage when the mark expires. Currently, the mark removes when the target goes down or dies (by design). As players receive invulnerability when they go down, the damage from P.I. probably just gets negated. I could see allowing the buff to continue on downed enemies in the future.

Halloween 2015 -- Screenshots Welcome

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’ve having an in-game event from 3 to 5 PM Pacific today. Please share your Halloween event screenshots here!

(And see you there. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

why was ogre and pirate runes removed?

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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I didn’t even get my gold back )=

They didn’t cost gold.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Fractal Vendor news

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Can you please check this? It should be all clear now.

Please, feel free to hassle the merchant for her extended absence. I already turned down her bloomin’ PTO request. Sheesh!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fractal Vendor news

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’re looking into it.

I expect excuses like lost luggage, delayed flights, and inedible airport food.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - October 23, 2015

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

General

  • Fixed a client crash.
  • Superior Rune of the Dragonhunter: Fixed an issue so that this will work properly with Trapper’s Respite.
  • Runes of Svanir: The sixth bonus from this rune set now applies 5 seconds of Frost Aura when struck while below 20% health, rather than ice blocking the player.
  • Fixed a bug in which the Fractal Vendor sold some items for the wrong price.
  • Fixed a bug that caused Itzel Vendors to sell a single obsidian shard for the cost of five.
  • Invisible Stompers, Invisible Slippers, and Invisible Boots now have the correct icon.
  • Auric Basin: Implemented additional checks to ensure the Escorting Scholar Keenwit event starts.

PvP

  • Several PvP build components have been removed in order to promote healthy gameplay:
    • Removed Minstrel Amulet. Anyone who has purchased this amulet will be refunded their gold.
    • Removed Rune of the Ogre.
    • Removed Rune of the Lich.
    • Removed Rune of the Pirate.

Elementalist

  • Flame Burst: Fixed an issue so that this skill will no longer interrupt your target when used while facing away from them.
  • Elemental Bastion: This trait can now activate when struck by missiles.
  • Tempest—Powerful Auras: Fixed an issue that allowed this trait to double-apply boons associated with auras.

Engineer

  • Adaptive Armor: Reduced the toughness gained per stack of Adaptive Armor from 100 to 60.
  • Human Growth Hormone: Reduced the duration of might granted from this trait from 20 seconds to 15 seconds.

Guardian

  • Dragonhunter—Dragon’s Maw: Fixed a bug that caused this trap to last for 60 seconds instead of the full 5 minutes.
  • Dragonhunter—Purification: Fixed a bug that caused this trap to last for 60 seconds instead of the full 5 minutes.

Mesmer

  • Chronomancer—Tides of Time: Fixed a bug that caused the effects from this skill to fail to appear under certain graphical settings.

Ranger

  • Druid—Lingering Light: Increased the internal cooldown on this trait from 3 seconds to 12 seconds and reduced boon duration to 3 seconds.

Revenant

  • Legendary Dragon Stance: Fixed a bug so that active facets, besides Facet of Nature, will now immediately be removed when the player invokes another legend.
  • Hardening Persistence: Fixed a bug so that the toughness stacks granted by Embrace the Darkness will be properly removed when invoking another legend.

staff 3 puts you in combat

in Ranger

Posted by: Irenio CalmonHuang

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Irenio CalmonHuang

Game Designer

Next

Blast Gyro Bugged

in Engineer

Posted by: Irenio CalmonHuang

Previous

Irenio CalmonHuang

Game Designer

Next

Player minions don’t carry over their player’s critical chance; phantasms are a special case.

Orbital Strike

in Engineer

Posted by: Irenio CalmonHuang

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Irenio CalmonHuang

Game Designer

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A reduction was intentional. THIS much of a reduction was not intentional. Going to see what we can do about this to keep it both visible, but not obfuscating.

Druid Bugs [merged]

in Ranger

Posted by: Irenio CalmonHuang

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Irenio CalmonHuang

Game Designer

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Ancestral Grace placing you in combat was blatantly unintended. I should have a fix in for that to go out… hopefully sometime soon.

swap smokescale f2 back please

in Ranger

Posted by: Irenio CalmonHuang

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Irenio CalmonHuang

Game Designer

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Going to be investigating this. It may require some change to Smoke Assault, since the active skills are intended to be a little stronger than the passive skills.