Dev Tracker

Gw2.exe

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hey there,

What sort of system specs are you working with? Specifically: CPU, GPU, RAM, and OS? Also, are you connecting through a router by chance? Certain router models have been known to cause black screen issues and the easiest way to rule this out would be to bypass the router completely and connect directly to the modem.

Please fix this broken game server EU

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hi Bambu,

Can you please clarify what you mean by the server being broken? If you’re trying to run a trace to that IP, you’ll need to remove the “:0” at the end of the address as it’s not actually part of the IP address, so the actual IP address would be “206.127.159.225.” To be honest I’m not really sure why it shows up that way, but it has always done that. Also, to clarify, Guild Wars 2 has a sort of “hive” of IP addresses meaning that each map and zone will have a different IP address as opposed to a unique IP address for the entire server.

Lastly, there is a thread about EU connectivity issues that we’re still collecting information on:
https://forum-en.gw2archive.eu/forum/support/tech/Latency-Lag-for-EU-Players-merged/page/3#post4456597

Super Adventure Box [merged]

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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It could have been a joke, Ian. It’s ok, it’s a given that not everyone will agree with any given opinion.

No worries!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Profanity filter

in Forum and Website Bugs

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hi adozu.

I understand your concerns and have actually expressed similar thoughts in the past. However, there are valid reasons to allow the use of the word, such as Proud Cancer Survivor; Fundraising for Childhood Cancer; Breast Cancer Awareness; and many others.

I really dislike the fact we have to filter perfectly reasonable words, but in some cases, we do because they are misused so often. I spoke with a member of my team about “cancer” and we’ve made a modest change to the filter that may censor the more objectionable uses. If we find that misuse is rampant we’ll review the filter options again.

In the meantime, please do feel free to report (flag in lower right) a post in which you believe the word is used objectionably and we’ll take a look.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Super Adventure Box [merged]

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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According to Colin Johanson, Guild Wars 2 Game Director, Super Adventure Box will be back in the future. We don’t have a timeframe for the return of the SAB, but we will be bringing back this popular content.

I know you would like more details, more info, a date, etc., but that’s not available right now. I hope the above comment reassures you, though, because at the core, the important answer is that yes, SAB will be back in the future.

NOOOOOOOOOOOOOOOOOOOOOOOOO!!!

Meh, there’s gotta be one in every bunch, eh?

If you’re serious, and I can’t really tell, I’d just say that every bit of news is viewed subjectively, based on its appeal to the player in question. I like buffs to Rangers — make them almiiiighty! — and you say, “No, leave them alone, handle [this other profession].” That’s ok, it’s the way things are and probably, in time, we’ll both get what we desire.

If you’re not excited about SAB, that’s ok. It’s not required playing and to each his/her own!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Minions suddenly die moving between areas

in Bugs: Game, Forum, Website

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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I’ve come bearing happy news: This is fixed! I had a chat with one of our QA team just now and she informs me that you and your minions can travel around at will. Your squishy friends will no longer keel over from the shock of the level change.

New Page bug - infracted?

in Forum and Website Bugs

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey there, HHR LP — According to the logs, the “infraction” was completely reversed, with our apologies for this glitch. Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Degraded audio quality.

in Account & Technical Support

Posted by: Gavian Whishaw

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Gavian Whishaw

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We’ll take a look at it. Thanks for reporting.

Guild Wars Account Be Shut Down Inform

in Account & Technical Support

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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^ Good advice. Thanks Southern!

Communication? Disappointment.

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Guhracie — Yes, I do understand you, and I appreciate your position. I feel you make very valid points, some of them related simply to common courtesy (which is what I was thinking as I read what you wrote, and which you then said, so two minds and all that). Some want dev posts everywhere. Some, like you, have a reasonable expectation. I am truly hopeful that we’ll be moving that way and I’m doing my small part to help. (For instance, flagging a post to specific devs to see if an answer is possible. Not hourly, not every dev or every team, but selectively and, I hope, with some level of wisdom. We’ll see how that works out — I might drive ’em nuts. )

I’ve been pleased at the uptick as well! I do wish we had some more concrete comments on what’s actually coming. Not nitty gritty details, but more like “at some point we’ll have a third heavy profession” or “we do intend to open up a zone the size of Frostgorge.” And then if worst comes to worst and the coding just won’t work or whatever, you can say “We’re really sorry, but you remember how we talked about a third heavy profession? This weird thing came up that made it unplayable as designed, we have to start over when we have time.”

My sense is that many would be forgiving, but many others would not. I don’t drive the Revelation Train, but I’ve seen a “We’re going to do this… uhhh… no, never mind” scenario work out poorly for game companies, from cancelled titles to reduced features or simple delays. (Won’t name names, but I’m talking broadly, not specifically to Guild Wars/Guild Wars 2 or ArenaNet.)

I Think something like this would be appreciated.
https://www.guildwars2.com/en/news/looking-ahead-guild-wars-2-in-2013/

Yes, I like that, too! I’ll pass along the suggestion.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Players mass-reporting other players

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Lots of posts, but I’m sure this thread has served its purpose and was answered back months… well, ok, days ago.

Do mass reports work? No.
Could someone get suspended for fake reports? Yes.
Could a group get nabbed for intentional griefing through false reports? Yes.
Do you guarantee you’ll nab each and every person or group submitting a false or mob report? Probably not.

Bottom line: Report reasonable, play reasonably, and all is well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Super Adventure Box [merged]

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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According to Colin Johanson, Guild Wars 2 Game Director, Super Adventure Box will be back in the future. We don’t have a timeframe for the return of the SAB, but we will be bringing back this popular content.

I know you would like more details, more info, a date, etc., but that’s not available right now. I hope the above comment reassures you, though, because at the core, the important answer is that yes, SAB will be back in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Waiting 5 days for a response for hacked acct

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Hooray!! (fillerbecausepostmustbe15characterslongtosave)

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Communication? Disappointment.

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Arena net has some of the worst communication out of any game company I can think of. When they’re not giving crappy non-answers and ignoring problems, they’re outright lying to the playerbase.

you really wont see a change in communication. Josh foreman got yelled at for communicating TOO MUCH. Even if anyone at anet WANTED to communicate, they wont be able to because the higher ups deemed it bad for business.

I’ve only been around for a few months, but in that time, I’ve seen them not only make an effort to communicate more, but Gaile now has the title “ArenaNet Forum Communications Team Lead” and has been posting in several threads.

If that’s non-answers and outright lying, then consider me fully duped.

Duping!!?! ~gasp!~ Oh, sorry, different type, gotcha.

Things aren’t going to change overnight, but we are making a concerted effort to improve communications. Not every thread gets — or realistically can get — a reply. That is driven not so much by a particular topic but more critically by sheer volume. And yes, not every question can be answered, but maybe it just can’t be answered in the short term, or maybe it’s taken under consideration for a more focused means of communication, such as a CDI, or maybe you’ll see an answer in the Update Notes. And sure, I guess some questions will go unanswered, too, but not for lack of effort or interest.

The truth is, you’re noticing, or I hope you’re noticing: We’re actively taking steps to be more communicative and involved, and we’ll continue to do so as time passes.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account Hacked Characters Deleted

in Account & Technical Support

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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My major concern is that my characters wont be able to be recovered after all the time and money I invested on them.

We are almost always able to restore accounts in the event of a compromise. Check out this article for more info.

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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925309 & 923022 are duplicates which slow down response time. 916324 is under review and will take some time. I cannot discuss the outcome here.

918216 Under review and should have been addressed. The team is a bit behind and has asked for forgiveness.

912013 Under review but required escalation. This one may take some time due to the nature of the queries required to verify your losses.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Waiting 5 days for a response for hacked acct

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Okay, I’ve got the team on your ticket so that we can retry getting you that mail. I’ll look back here throughout the day to be sure this moves forward.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Game Update Notes - September 30, 2014

in Game Release Notes

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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09/30/14 – September 30 Release Notes

Release Notes:

NEW FEATURES AND CONTENT

Anti-Phishing

In-game mail sent by ArenaNet Customer Support will now display the ArenaNet logo. Mail sent from players will display a warning that the message is from another player.

BALANCE, BUG-FIXING, POLISH
World Polish

  • Fireheart Rise:
    • Escort Razen the Raider to the Gates of Flame:
      • Fixed a bug in which Razen’s overhead marker would occasionally not show up during his escort quests.
  • Iron Marches:
    • Added a failure condition to the “Defend the engineers repairing Brokentooth Maw” event so that the warband will retreat if the engineers remain defeated for too long.
  • Metrica Province:
    • Fixed a bug in which the Veteran Jaguar rescaled incorrectly during the “Escort Rikkiti as she brings a message to the Lionguard assault force” event.
  • Sparkfly Fen:
    • The leatherworking trainer has returned to the Zintl Holy Grounds.
  • Spirit Watch:
    • This location’s name on the world map is no longer obscured.
  • Frostgorge Sound:
    • Drive the Sons of Svanir from Coiled Watch:
      • Adjusted the event timing after failure of the Defend Coiled Watch objective.
  • Creatures:
    • Ambient humpback whales should no longer enter combat.

General

  • Fixed a bug that prevented some crafting ingredients from displaying a View Recipe button even if unlocked.

Fractals of the Mists

  • Cliffside:
    • Combat Log: The burning fires at the chest seal now come from the Archdiviner instead of “Unknown.”
  • Molten Facility:
    • Fixed an issue that caused the party to be teleported back to the entrance to the boss room if a player re-entered the room after the boss was defeated.

Sorrow’s Embrace

  • Fixed an issue that caused General Zadorojny and his guards to teleport to a player in a different section of the map.

Items

  • The Infinite Watchknight Tonic can no longer be used in dungeons.

Profession Skills
Elementalist

  • Magnetic Aura
    • Removed the unnecessary range indicator.
  • Burning Retreat (Conjure Flame Axe)
    • Added a Combo Field skill fact.
  • Meteor Shower
    • Updated the Duration: 9 skill fact.
    • Adjusted the ground effect ring to better match skill duration.
  • Deep Freeze (Conjure Frost Bow)
    • Added a Duration: 5 skill fact.
  • Ice Storm (Conjure Frost Bow)
    • Added a Number of Impacts: 24 skill fact.
  • Arcane Wave
    • Updated the description to more accurately describe functionality.
  • Glyph of Elemental Power
    • Updated the description to indicate that the condition application chance works for all spells rather than just spells of a specific element.
  • Evasive Arcana
    • Corrected the Shockwave effect description that incorrectly said it inflicted immobilize.
  • Water Blast
    • Updated the description accuracy for the number of targets.
  • Lightning Surge
    • Updated the description accuracy for the number of targets.
  • Boil
    • Added a line-of-sight check for this skill.
  • Murky Water
    • Added a line-of-sight check for this skill.

Engineer

  • Fixed an issue in which droppable bundle weapons were destroyed if the engineer changed utility skills while holding the weapon.
  • Grenade Barrage
    • Fixed a bug that caused this skill to lose its Number of Targets skill fact with Grenadier slotted or when viewed underwater.

Guardian

  • Sword of Justice: Command
    • Updated the skill fact for radius to the correct value of 180.
  • Battle Presence
    • Fixed a bug that allowed the application of Virtue of Resolve to gates and walls.

Necromancer

  • Lich Form: Grim Specter and Marked for Death
    • Updated the accuracy of skill facts for damage.
  • Charge (Flesh Golem)
    • Fixed a bug that caused this skill to behave inconsistently when used under high latency.
  • Death Shroud
    • Leaving Death Shroud by running out of life force now engages the same cooldown as manually ending Death Shroud by using the End Death Shroud skill.

Ranger

  • Spirits
    • Added a red indicator ring to spirit attacks to show range for opponents.
  • Nature’s Vengeance
    • Adjusted effects for spirit attacks to better match their radius.

Thief

  • Vigorous Recovery
    • Fixed a bug that prevented this skill from functioning when used with human and sylvari racial healing skills.
  • Exploding Venom Sac (Stolen Skill)
    • Fixed a bug that prevented this skill from showing the combo field ring for allies.

Warrior

  • Last Stand
    • Fixed a bug that caused this trait to activate Rousing Resilience for 4 seconds instead of 8 seconds.
  • “Shake It Off!”
    • Removed unnecessary range indicator.

Racial Skills
Charr

  • Shrapnel Mine: Added a skill fact for mine duration.

Structured Player vs. Player

  • Miniatures now auto-summon in the PvP lobby.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • The new Tempest weapon skins are now available for purchase from the Black Lion Weaponsmith for an introductory price of 1 Black Lion Ticket. Tickets can be found in chests opened with Black Lion Chest Keys.
  • The Chaos weapon skins now cost 5 Black Lion Tickets.
  • The World vs. World Support Pack contains 5 Black Lion Weapon Scraps, 5 Black Lion Keys, 5 Metabolic Primers, 5 WXP Boosters, 3 Utility Primers, 1 Armor Booster, 1 Speed Booster, 1 Strength Booster, and early access to 10 uses of the Grave Finisher. It can be purchased once from the Special section of the Gem Store for the price of 1895 gems.
  • The limit on additional crafting licenses has been raised to 2, so you may now have up to 4 crafting professions per character.

Trading Post

  • Performance has been improved when navigating between sections on the Trading Post.
  • Recently viewed items on the Home tab now show the sell price instead of the buy price.
  • Recently viewed items on the Home tab now show quantities available.
  • My Latest Trades on the Home tab shows whether the transaction was a buy or a sell.
  • My Transactions tab defaults to showing current transactions.
  • Canceling a listing on the My Transactions tab no longer scrolls back to the top of the lists.
  • Projected Profit is now shown in the tooltip when you hover over the Total Price value.
  • The order form now shows 40 listing levels for buys and sells.
  • Edit box sizes on the order form have been increased.

Bug Fixes

  • Improved positioning of Basic Harvesting Node Pack nodes in several racial homes.

(edited by Moderator)

Prevent TeamQ invites from Blocked people?

in PvP

Posted by: Justin ODell.9517

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Justin ODell.9517

PvP Server Programmer

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Sorry for the trolls. :\

This shouldn’t be an issue after the next SPvP release.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Solution to fix the population imbalance

in WvW

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

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Hey Guys,

Just a quick note to let you know I’m not dead I took a day off to celebrate a birthday for a special little dude in my life. Now I’m back and waaaaaay behind!

I’ve had some thoughts based on some feedback you guys have given on the proposal I posted. I’m going to try to get caught up on this thread then see how we can adjust things to cover some concerns.

John

Players mass-reporting other players

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You can rest assured, if 100 players report Fred, but Fred’s not doing anything wrong, he’s going to be just fine. The 100 false reporters? Not so fine, if they start abusing the report system. (And we may not use the exact message as expressed above, but that’s pretty much how it works. )

I remember a livestream months ago (maybe half a year or so) where someone did a fake giveaway of a legendary (he did the drawing off camera and a friend of him won) – people got upset and massreported him, around 500 people where watching. On stream you could see 3-4 min after people started to report him he was kicked out of the game, he tried to log in again but he got a error massage, that he was banned – but he did nothing wrong ingame, it was only on twitch.
(Don’t ask who he was, I was only watching it because of the giveaway xD)

Yes, I am not entirely convinced mass reporting does nothing.

I don’t have enough information to answer your claims substantially. Things like exact character name, date, time and time zone, server, etc. Right now, and no offense intended, it’s a rather vague “I saw this thing happen” story and nothing more. Maybe the player was reported and, based on his in-game activities and not the out-of-game prize distribution, he earned himself a suspension or a termination. Maybe this is one of those urban legends, where everyone knows someone who knows someone to whom something happened, but no evidence exists that anything happened at all.

I don’t know about the story.

What I do know is this: There is no numeric bar or magic number after which someone is automatically “banned.” Each report goes into a flowing report system, and every report is reviewed individually. If an agent saw 100 reports of a player in the same hour, s/he would probably review several times, but not each of 100 times. Because after a few reviews it would be pretty clear if there was an actionable offense or if some report abuse was going on. (And you know what? Game logs would confirm a case of requested spam reporting.)

I talked to the lead of the CS team today to ask how we monitor flooded reports, and he’s going to get some data on that. But the outcome of someone reporting 100 players once each, or one player 100 times is the same: The player is reviewed and is actioned only based on his or her breach of the UA or the RoC, and not as a result of crowd request.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

vote kicks

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Vote kick must exist. Too many people would abuse it by going afk or otherwise being a jerk on purpose. What they need to do is make it majority and require 3 votes. Whoever decided it would only take two probably should have thought about it a little harder xD.

I’m curious if the others in this thread also agree that 3 votes would make the system equally effective (for yes, it seems vote kick must exist, as Woljnir says) but perhaps less arbitrary.

Or would 3 bring a whole new set of challenges?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Waiting 5 days for a response for hacked acct

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Everything is checking out. Check your spam and junk folders for mail from us.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

CDI- Guilds- Guild Halls

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Welcome back Chris. Glad to see you.

Was just discussing with friends at dinner table about how we were missing your presence in the forums. Just telling them you are back

All of them sending you and every1 at ANet their best regards Hope everything is doing alright.

We have been talking about this subject for some time now, and we have something in a raw form to present. Ill post it l8r on, after coffee and whisky is served

Aww thanks so much. It’s good to be back and thanks for all the well wishes.

Chris

[suggestion] Change how daily rewards work

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I tend to agree that this topic is broader than a Dungeon-specific or Dungeon-only thread, but you’re welcome to discuss here or, if you wish, post in the GW2 Discussion Forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Character causing mapwide lag

in Bugs: Game, Forum, Website

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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We’re looking into the situation.

Warrior solo?

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You can solo :
AC P2, P3,
CM P1, P3,
TA up, foward,
SE P1, P2, P3,
Hotw P1, P2, P3,
Arah P2, P3

~ impressed ~

Think you could do those as a Ranger?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Communication? Disappointment.

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Ok, let’s all take a deep breath here.

First, the thread has become a bit off topic, with its many “I don’t like your style” comments. Let’s keep in mind that this is a discussion forum, and that means you’re going to see a lot of opinions, not all of which will be identical or even close to your own. That’s ok. That’s actually good. A conversation gains from a wide variety of opinions and input.

We can do better if we:

  • Share our opinions as opinions, and not as absolute fact.
  • Focus on the post, and not the poster. That is, consider the content of what someone says and don’t dismiss it simply because you have a certain mindset about another forum member.
  • Stay on topic.

And now, assuredly on topic to the theme of this thread ~ahem~ someone asked about the CDI and it’s now in Phase 2 and we invite you to add your thoughts!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Waiting 5 days for a response for hacked acct

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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I just replied in the 3 day and older thread. We have replied to you and you need to follow through on securing your account. If you’re not getting our emails I highly advise you to change your email password immediately.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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908217 Solved

920531 Closed as duplicate. 916540 is awaiting your action and response.

909285 Your ticket is under quality review but wanted to get you an answer sooner than later. Your server ties would have been to the server you moved from for that week. The next reset (following Friday after your transfer) your ties would have moved to the new server.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

CDI- Guilds- Guild Halls

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

I won’t go through all the details, I will let others who are more passionate on the subject do that. I would like to mention this though:

When designing guild halls, don’t just make a place guild members hang out. Make them GvG maps, as in GW1. Even if initially there is no GvG, at least think ahead for GvG when designing them.

We will have a CDI phase on GvG.

Chris

Does The Lover count towards the Dwayna ach?

in Crafting

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for the helpful answers here.

And I have to say, if I had The Dreamer, there is no way in the world I could sell it. Congrats to you both on getting it, Charming Rogue and Wolfey.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

CDI- Guilds- Guild Halls

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Welcome fellow collaborators to the next phase of the Guild CDI topics.

Phase 2 Topic Title: How would you like to see Guild Halls function if they were part of GW2?

Below are some suggested formatting tools that will make the CDI more accessible if followed.

Suggested Idea Format
Proposal Overview
<A short description of the proposal that is being put forward>

Goal of Proposal
<What problem are you trying to solve with your proposal>

Proposal Functionality
<How does your proposal work in regard in relation to the current design of GW2>

Associated Risks
<What risks or problems can you foresee with this proposal which you would like to have assistance on from other members of the CDI>
Please try to be as concise as feasible with your proposal.

Suggested Discussion Approach
No suggested format.
Suggested Post Word Count: 200

CDI Rules:
1: This initiative is all about discussion.

2: We will not be disclosing information pertaining to what is currently in development.
3: Anger and emotion will have less impact than intelligent discussion.

4: Together we will share and evolve design philosophies which will impact how we develop the game moving forward.

5: Aggression and disrespect to a fellow community member or developer will not be tolerated, and in the extreme could lead to the shutting down of the initiative.

6: The teams primary focus is work toward the development of GW2 and therefore posting of discussion and commentary may not be as frequent as you like. Please do understand that the initiative is taken very seriously by us all and that we will be reading the discussions and joining in as often as it is possible to do so.

7: Off topic posts will be deleted.

Please note this is not a competition, either between yourselves or the developers in regard to one up man ship. The point of this Initiative is to work together to make the game better.

Note: We will disclose the ideas we do or don’t like as a group but we will not discuss schedules or timing around implementation.

P.S: I may wait a day before starting to post to allow the discussion to evolve naturally. I will try to do summaries (CDI members feel free to help out to if you like that kind of thing) and will be constantly keeping up to date with the discussion. Just because I don’t post all the time doesn’t mean I am not reading it.

Chris

Teq Terror Sqaud Chapters Still Merging

in Bugs: Game, Forum, Website

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Hey everybody,

A fix for this issue has been investigated and the team is confident that they have figured out the cause. I can’t give an ETA for the fix just yet, but it should be coming in soon. This has been a high priority for the team, and we hope to have this resolved as quickly as we are able.

Players mass-reporting other players

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’d also like to hear Anet’s input. Is this true – do you ban players just because dozens/hundreds of other players report them?

Nope. You can rest assured, if 100 players report Fred, but Fred’s not doing anything wrong, he’s going to be just fine. The 100 false reporters? Not so fine, if they start abusing the report system. (And we may not use the exact message as expressed above, but that’s pretty much how it works. )

That bit that someone said in the OP’s screenshot about “1,000 posts and the player is auto-banned” is ridiculously untrue.

What category do you think these people are choosing? Here are the categories:

  • Botting
  • Inappropriate Character Name
  • Spamming
  • Verbal Abuse
  • Scamming
  • Selling Gold
  • LFG System Abuse.

I will check with CS to see if there’s a trend of false reporting, and ask them if they may want to increase tracking reporting players to check for signs of abuse.

Thanks for this discussion. It’s good to be able to set the record straight.

EDIT: We’ve removed the hosted image, as it contained the names of players and forum policy prohibits “naming and shaming” in posts or in screenshots.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hi All,

Thank you for being so patient with me, the awesome discussion and brain storming as well as doing some of the logistical work on the CDI (I appreciate this more than you can know)

There have been a huge amount of proposals and these have been compiled by Drakth to your favorites through the 1,2,3 priority system. The proposal below covers the Top 12 features, and evolutions you would like to see. I will be forwarding the link to the design team who have been keeping a watchful eye on our discussion and who will take the info and pertinent discussion and arm themselves with this knowledge as we move forward and evolve the game. The full list can be found here:

https://dl.dropboxusercontent.com/u/86461625/GW2/Guilds%20CDI.xlsx

CDI Proposal Phase 1: Guilds QOL and Logistics

This is a proposal put together by the CDI group specifically for the Anet development team to read and discuss. This is not a commitment of work.

More detail on each feature/evolution can be found (Thank you so much for doing this Orpheal):

https://forum-en.gw2archive.eu/forum/game/gw2/Guild-CDI-The-Complete-Summary-Edition/first#post4419141

1: Alliances: The ability for guilds to ally and work together to progress through the main guild activities in GW2.

2: Guild Calendar: The ability for guilds to through customization of the in the calendar tool organize their events and activities.

3: Guild Halls: The ability for guilds to have halls that allow them to make a statement about their Guild and customize their halls. Guild Halls would also bring activities for guilds with the CDI groups wanting to see GvG be part of this (GvG will have it’s own phase in the broad CDI about Guilds. The CDI group also wants to see Guild Rewards that advertise their guild and make them stand out such as Guild Capes.

4: Multi-Guild Chat Window: A way for players to easily see chat in the other guilds they are part of and switch to that chat channel with out making the social UI panel to busy.

5: MOTD/Bulletin Board: A system that displays the MOTD when the player logs in and display the MOTD on a bulletin board where other player’s can post about info pertaining to their Guild Mates.

6: Guild wide messaging/mail system for leaders: A system that allows those with the appropriate permissions in their guild to mail their guild mates as we all as a separate mail system and channel for guild leaders.

7: Guild Bank, Security and Functionality: Increased functionality (Accessibility etc) for Guild Bank and Security (permissions etc)

8: Guild Chat Upgrades: Alliance chat, officer chat, profession chat and much more!

9:Roster Improvements/General Guild Improvements: Too much to summarize please see Orpheal’s CDI Summary link above.

10: Guild Recruiting tools:: Recruiting tools allowing those with permissions to better manage the logistics of Recruitment as well as functionality for better exposition of recruit status etc.

Note there are in fact 31 proposals put forward but as discussed I am only listing the top ten.

I am going to leave the thread open for a while (few hours) and then sticky it on the CDI section at which point the much anticipated deep dive into Guild Halls will begin!

Once again thanks to you all. You are great!

Chris

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Btw, i made an excel where i tried (as best as i could) to gather all top 3, until my previous post.

If you find it useful i’ll keep updating it.

https://dl.dropboxusercontent.com/u/86461625/GW2/Guilds%20CDI.xlsx

Drakth,

Thank you so much for doing this it is a huge help. I am going to put our proposal together based on the top ten for the team at Anet and then we will start the next phase of discussion which is Guild Halls!

Chris

Camera moves when you are dead...

in Bugs: Game, Forum, Website

Posted by: Branden Gee.2150

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Branden Gee.2150

PvP Gameplay Programmer

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This is a known issue. Thank you for making sure that we are aware of it though!

API errors & bugs

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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I can’t check on my phone, but I don’t believe that ID 1 returns an error code. Just HTTP 200 and a garbage value.

Clearly still too early, my brain flipped your “OK” and “Not OK” values. Sorry!

Item details class design

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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I looked at all items, and ended up with the documentation. Hope it helps

This is so great. Thanks poke!

[BUG] v2 pagination error message

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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https://forum-en.gw2archive.eu/forum/community/api/Return-proper-error-codes/first#post2961806

API v1 was originally using non-informative HTTP codes, so I wrote my module to look at the returned JSON instead. I never bothered updating it after Stefan’s changes because my method “just worked.” I guess I’ll have to update now.

I can’t possible disagree more with your proposal in that thread, sorry. Errors should always return the most-appropriate HTTP error status code in the response. Extra information kittentainly come back in the response body (and we need to do better standardizing those) but the status code should always be the very first thing any consumer checks once a response is received.

API errors & bugs

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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/v2/commerce/listings returns literal “null” strings when a bulk request specifies non-existent or account-bound item identifiers.

https://api.guildwars2.com/v2/commerce/listings?ids=-2,-3,6,24

You might have to refresh the page a couple of times to see it.

I tried two different serialization engines, and both fail to correctly recognize these values as null.

We’re taking a look at this and have a plan for how to fix. That’s a fun one, good catch!

It’s better now, but there are still some inconsistencies that make my code crash.

Right now, the listings service returns garbage values instead of an error for some identifiers:

OK: https://api.guildwars2.com/v2/commerce/listings/0
Not OK: https://api.guildwars2.com/v2/commerce/listings/1

Same story for the prices service.

OK: https://api.guildwars2.com/v2/commerce/prices/0
Not OK: https://api.guildwars2.com/v2/commerce/prices/1

We can look at standardizing those some, but both are correctly returning a 400 bad request. It gets exciting since the API is a layer on top of many backend services and those don’t all agree on how to respond to things.

That said, you should always determine if the request was an error by inspecting the HTTP status code & not the contents of the response.

Really long support wait times?

in Account & Technical Support

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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I checked for a recent ticket from the e-mail address that you have registered your Guild Wars 2 account to, but I was not able to find any such submissions. Please use the link below to submit your ticket:

https://help.guildwars2.com/anonymous_requests/new

accidentally bought 2 copy's of the game

in Account & Technical Support

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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I see that an agent addressed your ticket on the 26th. If you still need help, please reply to the most recent response that the agent had sent so that we may be of further assistance.

Guild Bank Hacked

in Account & Technical Support

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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As others have stated, one of the other Lead GMs made a post regarding guild bank restorations. You can find it here: https://forum-en.gw2archive.eu/forum/support/account/Guild-banks-and-Customer-Support/first#post4419815

Gem Purchase Error

in Account & Technical Support

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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We won’t talk about individual purchase details here in the forum. Please submit a support ticket so that an agent can review your particular situation with you privately. I’ve included a link to the ticket submission form below. Please select “Purchase Issue” from the drop-down menu for this type of inquiry.

https://help.guildwars2.com/anonymous_requests/new

Unacceptable behavior...

in Account & Technical Support

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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I moved your ticket to the correct team for your particular situation. Someone will contact you as soon as they are able.

Account Hacked Characters Deleted

in Account & Technical Support

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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I just checked your ticket and it’s with the correct team at this time. With current ticket volumes, I would guesstimate you will get a reply either today or tomorrow.

MASSIVE lag spikes

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Thanks for the reports guys. We’re still looking into this.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Bought makeover kit yesterday, sale today

in Black Lion Trading Co

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey Phil and Dante — thanks for the updates. I’m glad that sorted out for you! ~beams~

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet