Dev Tracker

Account Shut Down

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Soooooper fake email. We don’t email players when suspending or terminating accounts.

This is definitely the right place to learn how to protect yourself from account poachers.

GM Delicious Intent
Twitter: @ANetCSLead
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[Suggestion] Rid all worlds

in WvW

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

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Ok, I probably should have locked this thread so I’ll do it now. Let’s take this discussion here so we can keep this in one place:
https://forum-en.gw2archive.eu/forum/wuv/wuv/Solution-to-fix-the-population-imbalance/first#post4437596

Thanks,
John

Beyond Ridiculous

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Vuziiness.9458, it was your first character name that was the issue. We have a policy of blocking renames (following a censor) that are very similar to the original offending name.

GM Delicious Intent
Twitter: @ANetCSLead
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[Suggestion] Rid all worlds

in WvW

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

Next

You and I were writing at the same time. This sounds like an idea to take over to the population imbalance thread I just posted on.

Solution to fix the population imbalance

in WvW

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

Next

You guys beat me to it. After last week’s positive discussion on siege trolls I wanted to bring up the topic of population imbalance and ideas that you have on it.

There are a couple of ideas already going in this thread:

  • population caps
  • merge servers
  • Battle Groups

I’d like to join in this brainstorm with some questions on these. For merging servers, how do we determine who gets merged? Where would we merge them to? How do we maintain any sort of world pride or identity they have? How do we handle potentially merging with your mortal enemies?

For population caps, how do we deal with the longer queues on the worlds that can field enough people? If it is dynamic, would players be able to manipulate it? For example, our world is ahead so we all agree to not play WvW so the other worlds are capped down and can’t counter us.

For Battle Groups, Asglarek mentioned more details are on the way. I’d love to hear more.

I’m approaching this as a brainstorm. The topic is “Approaches to correcting overall population imbalance”. I know there is a related topic of 24 hour coverage but I’d like to keep that as a separate conversation for now.

Please keep this friendly, constructive and on topic. We had a really good discussion on the siege troll thread I’m hoping we can kick around some ideas and have another great discussion here. Feel free to add additional ideas that I didn’t list out but please make sure they are on topic.

Thanks,
John

Match details giving incorrect results

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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There’s something weird going on with the WvW maps, the WvW team is tracking it down. The issue they’ve been discussing sounds suspiciously like something that would cause the behavior you’re seeing.

TP 200 listing display has me stuck! Pls Fix

in Black Lion Trading Co

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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From what I’m seeing to view the extra listings enter into the aforementioned alternate ‘I am Evon Gnashblade’ mode.

Seeing all your listings doesn’t require EG mode.

Adopt A Dev

in WvW

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

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I have asked our devs not to show their tags while participating in Adopt-A-Dev. The tag can become a big distraction and I really want them to be treated as regular players.

That said, we are not enforcing that request, it’s just my preference that they refrain from doing it.

Game Update Notes - September 9, 2014

in Game Release Notes

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Bug Fix:

  • Configured free trial accounts to block access to World vs. World maps (Eternal Battlegrounds, Borderlands maps, and Obsidian Sanctum). Free trial players may still enter the Edge of the Mists.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Account blocked - 2 times!!!!!!

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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tmac, you’ve not been terminated for language; yours is another issue. You can submit a ticket if you’d like to follow up on this.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Update. Still dealing with the same issue from Friday. Guild Missions and proposal will be tomorrow, Tuesday.

Meanwhile if anyone hasn’t don’t their top three then get to it(-:

Chris

Note Guild Missions should read as Guild Halls (Silly Me). Sorry.

So to be clear it should read:

Guild HALLS and proposal will be tomorrow, Tuesday.

Thanks GW2 Reddit (Coffee4CR) for pointing this mistake out.

Chris

Why is there a Profanity Filter?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Oh and keep in mind: The Profanity Filter is not in place to give you or any other player “Permission to Swear.” The Profanity Filter is a means to allow some level of personal selection on what a player does and does not see, but it is by no means intended to serve as a 100% solution to the bad choices of others.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Why is there a Profanity Filter?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Hey twojackson,

If you’d like our official terminology, here it is:
A suspension is a suspension — a halting of your ability to play on a temporary basis.
A ban is an account termination.

No, we’re not going to go with “temporary ban” because that’s like a “temporary death” and it just doesn’t work for us.

I did a little looking into this and I’m going to close this thread. Please be advised that with the in-game antics you committed, the offensive chat you used, not to mention a display name that was offensive and had to be changed, you’re sort of “on borrowed time” about now, in both the game and forum sense.

Amongst all your posts — which you put up and deleted in large numbers — you’re missing the main point:

  • You impersonated an employee of Anet about a month ago
    * You said some really unpleasant comments a few days ago in the game
  • You chose an unacceptable display name
  • You created a thread to argue CS decisions, when you should have discussed via ticket. (See our Forums CoC for more info.)
  • You used the forums to post misinformation about the situation
  • You posted and removed about a dozen posts

When you’re in the game or on the forums, please use greater wisdom in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Problem with Mobile Authenticator

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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I understand, but CS won’t deal with anyone but the account holder. Have your friend submit and follow-through via ticket.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

[PROs and CONs] New Trading Post

in Black Lion Trading Co

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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Noticed that the default quantity when selling is now however many you have and not 1. Great job, keep it up!

Thanks, I knew there was another change I forgot to mention.

Order of Tyria switched from Vigil to OOW

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Oh, poor GM White Noise got robbed of his pretty banner!

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Tameable animals?

in Ranger

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thank you for being helpful, CN!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Problem with Mobile Authenticator

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Inculpatus is absolutely correct. If you email is compromised it will likely be monitored to remove emails from support. You may contact us from another email address which takes a bit longer (we have to prove you’re you) but gives you an avenue to correct the issue.

Also, it’s always a good idea to update your email password to a new unique one.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Tameable animals?

in Ranger

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Most of the animals are currently located under WvW discussion subforum. I don’t think they are tameable tho and I wouldn’t suggest to pet them. They bite and if you feed them nuts, they will throw ’em right back at you.

I see what you did there.

For transparency, this post was accidentally removed because the moderator was concerned that it might be insulting, but it’s clear it was a gentle joke and no forum members were harmed in the making of the comment so it’s back in place.

[Just have to add: Sometimes a joke really is across the line and it will be removed, so, you know, everyone should use good judgment.]

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Communicating with you

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey all,

This thread has been great and it’s had a lot of valuable conversation in both directions, as was intended. However, at this point it seems to have fractured into a lot of different conversations about a multitude of topics.

In the interests of getting the most value from your comments, I think it’s time to close this thread and ask you to please post your thoughts in an existing thread or, if there isn’t one, in a new thread of your creation.

Thanks for your contributions to this discussion. We’ll be watching for continued comments in the future!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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902855 Responded today. Waiting for you to reply.
886018 Browser set language to English, we’ve moved it for you and it awaiting review.
902718 Currently in appeals review for violation of Terms of Service.
906372 Display name changes are only approved when the name is a risk to personal security.
901465 Solved
904280 Under review.
910684 Our team has notified you of what is needed to continue.
900605 Solved
903693 Duplicate tickets slow down our response time. Each new ticket drops you in the queue. Under Review
904365 Under review.
906574 Duplicate tickets slow down our response time. Each new ticket drops you in the queue. Under Review.
905581 I approved the refund this morning, should be your way soon.,
894855 Esclated for review by leads.
892592 Esclated for review by leads.
885754 Esclated for review by leads.
904389 Esclated for review by leads.
907016 Under review.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Harassment in-game

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Got a ticket number I can take a look at for you?

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Blocked for "Unacceptable Behavior"?

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

Next

We’re experiencing an issue with messaging where suspensions are concerned. You are likely to see ‘Unacceptable Behavior’ as the reason for the suspension regardless of the actual reason.

In most cases we expect you’ll know the reason for the suspension but if you’re not sure please submit a support ticket and we’ll let you know why your account is suspended.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Order of Tyria switched from Vigil to OOW

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Just a note that GM White Noise is legitimate; he’s a member of the ArenaNet Team. We just need to get him his red hat and his gifts from the Welcome Wagon™.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Update. Still dealing with the same issue from Friday. Guild Missions and proposal will be tomorrow, Tuesday.

Meanwhile if anyone hasn’t don’t their top three then get to it(-:

Chris

Enough time for me to trim down the 100 page guild hall proposal in that case :P.

Don’t know whether to say ‘haha’ or ‘Wow’! or both!!

Chris

A sign that the new TP just doesnt cut it?

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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So its been a while since the new TP was launched. I waited for a while until things settle, people get somewhat used to it, etc. But still we seem to have utter ‘disorder’ in the GW2 economy. What I mean by that is that people dont use the TP anymore. Not all ofc, you still can buy stuff but the market volume has dramatically dropped – if my observations are accurate.

The first clue was the rise in prices of crafting mats (scraps, bolts, ingots, etc.). So then I thought ‘Oh ppl are going for the new collection achievements and they keep the mats for themselves, thats why supply dropped and demand increased’. But it seems I was wrong… I checked the buy orders too. And if in a typical scenario – a situation like this results in an increase of buy orders too. Both in volume and price. But it didnt.

So to summarize: Sell prices increased while demand is dropping, sell listings are dropping both in volume and price. This two usually are in contradiction. Why would ppl buy stuff for a higher price and refuse to take advantage of the dropping price lvl of buy orders? Example: bolt of cotton is hovering between 9.20s and 10.50s but at the same time buy orders for armor from which cotton scraps can be salvaged almost halved.

http://www.gw2spidy.com/item/19742

Also, buy orders get filled a lot slower. I used to place 300-500 buy orders every 2-3 days. And they resulted 2000-2400 items on average over 3 days. Now I cant even make it to 500 over a week’s time. Ppl dont buy, and sont sell…

This is telling me that a lot of ppl stopped using the TP in general. Anet, time to get you kitten s in gear.

p.s.: Besides all the convenience issues that the TP changes brought us, the most important is the cap on the buying/selling tabs. Other problems may take a bit more clicks to solve, but this has no alternative solutions. If you have more than 100 buy orders or sell listings you cant manage them, period. So fix this first!

/rant

I don’t think the new TP is having a large effect on users using the TP. I think you make a compelling argument and it was a good idea and a good use of reasoning, but there are other factors involved that may be missing.

I’m attaching a simple chart of TP Users and Buyers as unique counts relative to logins since the beginning of the month.

Attachments:

[PROs and CONs] New Trading Post

in Black Lion Trading Co

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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Buying was accidentally switched to default to placing orders. This has been fixed.

We’ve also changed it so that the price per unit will now automatically increase as you increase your quantity.

TP 200 listing display has me stuck! Pls Fix

in Black Lion Trading Co

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

Next

As a temporary measure until we’ve bumped the number of current transactions loaded from 400 (200 buy, 200 sell) to 2000.

We’re still working on a longer-term fix, as we’re aware that this doesn’t solve the problems for users with a very high number of transactions.

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Hi All,

Please find below Orpheal’s summary for the CDI below:

https://forum-en.gw2archive.eu/forum/game/gw2/Guild-CDI-The-Complete-Summary-Edition/first#post4419141

What are the top 3 improvements you would like to see to Guilds in regard QOL and Logistics.

Once we have a good idea of folks favorites we can have a final discussion.

Chris

Bump

Chris

Final Bump.

Chris

v2 item_details and recipe_details?

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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I’ll think about it, but it’s not going to be a high priority compared to getting the rest of the /v2 APIs enabled.

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Update. Still dealing with the same issue from Friday. Guild Missions and proposal will be tomorrow, Tuesday.

Meanwhile if anyone hasn’t don’t their top three then get to it(-:

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Okay. I’ll wait it out. Here’s hoping you get it fixed really soon. I can’t have my 2nd Character play a broken story. :P

Hi Malkavian,

I or Leah will update as soon as we can and we intend to at the minimum to get things back in order.

chris

v2 item_details and recipe_details?

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

Next

We already have /v2/build (& /v1/build.json) which returns that info. Why do you want it w/ every request?

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Hi Folks,

For those asking we are still discussing the story steps and will have an update soon.

Chris

Dungeon owner sometimes required!

in Fractals, Dungeons & Raids

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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We are currently acting on this policy.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Chris can I steal the big moment from you?

And now! Guild Halls!

Disscuss~~~

Hehe Makube once i have done the proposal for the top QOL wishes from the CDI group I will PM you and you can make the announcement that I am about to open a new thread (-:

Chris

v2 item_details and recipe_details?

in API Development

Posted by: Pat Cavit.9234

Previous

Pat Cavit.9234

Web Programming Lead

Next

I wonder how that process would be easier with v2 since it basically delivers the same data. Currently the only way to find and update changed items is to retrieve the info for each and every item over and over. So the only advantage of v2 will be the bulk request which may speed up this process (which currently takes about a day).

That’s what I’m referring to, yes. Getting back 200 items at a time is going to speed up that process.

Personal information leaked.

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Bluestocking is right, your friend needs to submit a ticket so that we can investigate.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Why is there a Profanity Filter?

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

Next

You weren’t suspended for saying “I am a ****ing legend” – you were suspended for impersonation which generally calls for immediate termination of the account. I’d advise you to be honest with yourself and the community before posting accusatory diatribes that you know are irrelevant.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Help:Info needed

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

Next

Your friend can download the client through here: https://help.guildwars2.com/entries/27659268-The-Guild-Wars-2-Client or directly here: http://cloudfront.guildwars2.com/client/Gw2Setup.exe

It’s perfectly legal to purchase the game and send him the serial key to register. Just make sure you don’t register for him.

As long as your friend can access the account management and download pages, he should be fine.

Good luck.

Thumbs up.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

PvP bag reward track

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

Next

This is a cool idea. I will pitch it to the team. What other things would you see going on this track? They all have a theme leading up to the end goal.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

v2 item_details and recipe_details?

in API Development

Posted by: Pat Cavit.9234

Previous

Pat Cavit.9234

Web Programming Lead

Next

any chance on an endpoint which lists the ids of changed items after a patch has been pushed?

It’s not something we have currently, and I don’t think it’s anything we’re planning to build. Hopefully once /v2/items is out it’ll be easier for people to compile those sorts of things themselves.

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Will the phase concerning Guild Halls be in this thread? Or in another thread? And also, has that discussion started yet? :P

Hi Qualamala,

You can indeed carry on discussing. I will try to update the thread on Monday with the CDI proposal. We will then park this thread in the CDI section of the forums and begin Phase 2 of this CDI and start brainstorming Guild Halls.

I hope you are all having a lovely weekend.

Chris

Fall Tournament Leaderboards broken

in Forum and Website Bugs

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

Next

We’ve been working on fixing a data issue with the backend WvW data for a bit. No ETA.

Thanks for the heads-up though!

Reward Calculator page bugged again

in Forum and Website Bugs

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

Next

The HOM is old & not heavily used, so it doesn’t get a lot of attention. Sorry about that!

If you do open that modal and get stuck you should be able to just refresh via the F5 key, no need to re-enter your character name.

v2 item_details and recipe_details?

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

Next

We could expose the commerce search endpoint, but it only knows about items that can be put on the Trading Post. We don’t have any other search backends wired up to items that I’m aware of.

Reward Calculator page bugged again

in Forum and Website Bugs

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

Next

Fix deployed, http://hom.guildwars2.com looks fine to me. Anybody confirm?

Matchup Feedback [merged]

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

I think it’s easier for the devs to review a single merged thread built from several that contain comments on a very similar or identical topic. I’m merging four into this and may add a few more. You are welcome to post your thoughts here!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

Corrupted Data Archive

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hey there,

There’s a number of different reasons why client files can become corrupt. If you find the client keeps trying to repair itself when you start up, or you’re unable to complete a repair, it’s possible the files have become corrupt beyond repair and your best bet would be a complete reinstall.

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: Chris Barrett

Previous

Chris Barrett

Gameplay Programmer

Next

Thanks Tarnished Coast for putting up an amazing fight toward the end of Round 1. We were only 1.1k behind Jade Quarry at reset, and managed to close in to less than 700 behind at one point. Those were some great fights.