Dev Tracker

Siege Troll Discussion

in WvW

Posted by: John Corpening.9847

Previous

John Corpening.9847

Associate Game Director

Next

Thanks for the continued discussion. At this point, I’d like to shelve the exhaustion idea. I completely agree with many of you that it has hit a point of being overly complicated especially for the size of the problem. Also I feel it will only address a few tactics that trolls employ. We did get a lot of great discussion and spin off ideas out of it though.

Zui had an interesting thought that the system could detect a pattern of behavior rather than specific instances of bad behavior but others brought up real fears that no system should be given to players on any scale that that has the potential of being abused or produce false positives.

Pandaman had some interesting ideas about siege slowly returning to their original orientations. I think maybe it could return to the orientation that the owner last set it at. Also some good thoughts about interact precedence.

A couple of ideas that seem to have consensus are some sort of labeling or filtering of siege interacts and reducing the footprint of build sites.

Dismantling siege seemed to have a lot of support but there didn’t seem to be good agreement on who can dismantle whose siege and a lot of defensive players brought up concerns about the defenses they build on objectives and fears that it might get dismantled by others who didn’t see the defensive potential of it.

I’m going to ponder what we discussed here and chat with the team about it. Thanks again for a great discussion!

John

error while trying to log in...

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hi Ulof,

Would you mind sharing your system specs? There’s a number of different reasons why you could be experiencing this issue and unfortunately this is just a small portion of the crash log. You should be able to attach the full report here by clicking “More posting & formatting options…”

In regards to specific system specs, OS, CPU, GPU, and RAM are usually the best place to start, and it’s always good to cover the basics such as trying a simple repair and ensuring your video card drivers are up to date.

Why doesn't the search work on these forums?

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hey there,

I would advise posting this to the ‘Forum and Website bugs’ so this issue can get the proper attention.:)

https://forum-en.gw2archive.eu/forum/support/forum

Video driver rebooting

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

This sounds to me like the “TDR bug” given the description. You can find more info about this on Nvidia’s forums as they do have an official statement regarding the issue.

there is no known single cause of this issue. The common causes are failing power supply, failing video card, corrupt Windows, corrupt drivers and even just simple overheating. Technically speaking, this is an issue Nvidia needs to solve because it’s their TDR (Timeout Detection and Recovery) system that is crashing the driver. In essence, something is crashing the video driver and instead of locking the entire PC and forcing a reboot, the drivers now crash, you get that error message and they reset, keeping you in Windows. Specifically from that forum post:

How does TDR work? Timeout Detection and Recovery

Windows Vista and later operating systems attempt to detect situations in which computers appear to be completely “frozen.” They then attempt to dynamically recover from the frozen situations so that their desktops are responsive again. This process of detection and recovery is known as timeout detection and recovery (TDR).

Common issues that can cause a TDR:

- Incorrect memory timings or voltages
- Insufficient/problematic PSU
- Corrupt driver install
- Overheating
- Unstable overclocks (GPU or CPU)
- Incorrect MB voltages (generally NB/SB)
- Faulty graphics card
- A badly written driver or piece of software, but this is an unlikely cause in most cases
Driver conflicts

There are no categoric fixes but some users have found that changing the power management mode to ‘Prefer Maximum Performance’ has helped.

Game crashes when loading Mount Maelstrom

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hey there,

At this time, I would like you to try the following steps:

1. Navigate to your Guild Wars 2 folder, which by default would be C:\Program Files(x86)\Guild Wars 2.
2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).
3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”
4. Rename this shortcut to “Guild Wars 2 Admin Mode.”
5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”
6. Click the “Compatibility” tab.
7. Checkmark “Run this program as an Administrator.”
8. Click “Ok.”

Once completed, let’s go ahead and repair the new installation location:

1. Right-click on “GW2.exe” and select “Create Shortcut.”
2. Rename this shortcut to “Guild Wars 2 Repair.”
3. Right-click on this shortcut and select “Properties.”
4. Edit the “Target” line to include -repair at the end. Note: Please make sure -repair is outside of the quotes
-- Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
-- Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”
5. Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 5 again.
6. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, double click on “Guild Wars 2 Admin Mode” to launch the game.

Hope this helps!

Cannot install/download the game.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hey glad to hear you managed to get this issue resolved and thanks for sharing how you did so!

That being said, I am going to go ahead and lock this thread.

A little movement here in CS world.

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Thanks again for your kind words. And believe you me, Froggie will be at my side every step of the way on this new adventure!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reward Calculator page bugged again

in Forum and Website Bugs

Posted by: Pat Cavit.9234

Previous

Pat Cavit.9234

Web Programming Lead

Next

Yikes, sorry about that. I’ll take a look at this.

v2 item_details and recipe_details?

in API Development

Posted by: Pat Cavit.9234

Previous

Pat Cavit.9234

Web Programming Lead

Next

Yeah, we chatted about it some internally and have a hypothesis. There was a bug around launch that let you place buy orders for items before they’d ever been “discovered” (sold). Folks were using our unsupported web service endpoints in the TP to place buy orders by incrementing item IDs blindly, so there’s all sorts of weird gunk on there now.

Commerce team is looking at how hard it’d be to clean that stuff up because it’s just cluttering things and making for weird situations like this. Since those items have never been discovered in-game (unsurprising, given that they’re internal-only NPC things) the items endpoint doesn’t know anything about them. That disconnect sucks, so we’d like to clean it up.

Black Lion isn't loading

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hey there AESOkami,

While we’re still investigating these issues with the Mac Beta client, could you please submit a ticket so that our Customer Support Team can gather some more information and possibly try a few things with you in regards to troubleshooting? The link below should steer you in the right direction for contacting support:
https://help.guildwars2.com/anonymous_requests/new

Black Lion isn't loading

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I sent an e-mail about this to our Tech Support Team to see if someone can dip in here with help or a suggestion. I believe the best place to put these threads is in this sub-forum, but the TS folks may suggest that you use the BLTC forum, instead, so let’s see what they have to say about that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Story Quest Stuck: A Pup's Illness

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

Previous

Jeffrey Vaughn

Content Designer

Next

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: Lance Hitchcock.2490

Previous

Lance Hitchcock.2490

QA Engineer

Next

Looks like Pat’s #magswag is in full effect.

Brightest Blue Dye?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I don’t know. Sky looks almost aqua/turquoise on my monitor. I’d think there are others a little south on the chart that might ultimately be a brighter blue. (Yes, Hannelore, I was thinking Winter Sky or Summer Sky but I like your ideas, too.)

But again, as y’all say, it depends on the “absorbing” material, too.

I tend to focus on lavenders, so I’m not the expert on blues.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

It's been done now leave thanks

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I’d sincerely like to know where this rumor originated. No endgame? Is a new story campaign, giant map (and completion), crafting, a new set of dungeons, obtaining legendary weapons, and 3 new areas of the map opening up just not enough for you?
Really, where did this originate?

There seems to be group who are vocal on the forums who suffer from selective amnesia and denial.

For example, since the game has released there have been quite a few additional dungeons added, at least they would be considered dungeon in most games. However many players selectively chose to deny the existence of them, they consider a new dungeon path to not be a new dungeon (even though it would be if it had it’s own entrance), and of course Fractals of the Mist (and each individual fractal) is also “not a dungeon”.

If you look at the dungeons page on the Wiki, there are 9 dungeons in the game (including Fractals of the Mists). Those dungeons containing 42 different paths. Of those 42 paths, 10 of them (23.8%) didn’t exist at launch, but you’ll still hear people shouting that no new dungeons have been added.

This is true for “End Game” content in general, there has actually been a fair bit of End-Game content added, but you’ll never get some of the people on here to admit it. When you point it out to them you get a bizarre response, generally along the lines of “That doesn’t count because it should have been there since launch”. It might not have even been imagined at launch, but it should have been there anyway, so is not new.

You need to understand that the Living Story is not ‘New Storyline’, any new areas added are not ‘New Maps’ and any new words bosses are not ‘New World Bosses’. I’m pretty sure that anything added at all – unless it comes in the form of a boxed expansion – wont be considered new content by some people here, regardless of what it is, and even if it does come in a boxed expansion, there will probably be a group that denies it’s existence because “it should have been there from the start”.

My advice, would be to just enjoy the game, and not try to “understand” these forums.

I am quoting you “for great wisdom.”

Thank you for expressing what was running through my head as I was reading. And with tasty stats, too? Does it get any better than that!!??

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Filtering Armor Choices

in Black Lion Trading Co

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Click on the gear icon next to the Search field. This will bring up more filter options.

Don’t feel bad; it took me a bit before I found that out too.

Very helpful — thank you!

I changed the topic / subject line because I think others will benefit from seeing this. Hope that’s ok with you, IS.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Nothing loading (MAC)

in Black Lion Trading Co

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Trying to access the gem store these past few days has been impossible. Just a big fat spinning yellow circle. Turns out it’s not just the gem store tab, but it’s all three (?) tabs on the Black Lion Trading Co. screen; nothing changes and they just show a spinning circle.
I’ve been able to access it in the past, even though loading times are always ridiculously long for me, but now nothing is happening at all.
Any insight?

Check out the bug forums, and the mac support forums. I’ve seen several others having similar issues, and the answer would be in one of those spots.

Agree – that is good advice.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bank Tab Expansion - Gemstore Error

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I sense you’re updating your existing ticket rather than making a new one, so thank you for that! The team will review your latest update and figure out the whole “9 isn’t 12” thing for you and get you a refund, if that’s what is warranted here. (I imagine it is, but they’ll need to look into it in depth.)

Thanks for your patience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Am I the only one happy with the recent patch

in Thief

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

There were quite a few rude posts in this thread and they’ve been tidied. The conversation is fine, but please don’t toss in insults or off-topic comments. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

BLTC refuses to load at all

in Account & Technical Support

Posted by: Gavian Whishaw

Previous

Gavian Whishaw

Next

This is going to be one of those posts that will not make anyone happy but I wanted to let you all know that we are continuing to work on these issues. The production team, engineering and QA have spent the week on these issues and will continue to do so.

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Michael Henninger.7451

Previous

Michael Henninger.7451

Game Support Lead

Next

898452 Under Review
876771 Solved
896265 Solved
892243 Solved
896121 Solved
899683 Has been reviewed, you’ll receive a response soon.
897878 Solved
893500 Has been reviewed, you’ll receive a response soon.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Hey Chris,

Well, if you’re still working on that list of things the CDI’s have added to the game, I’ll say the new “Superior Runes of the Trapper” look awfully familiar .

My compliments to the team: I still like my 4/6 bonus better but can see why it might not have been technically possible. Their version of the 6/6 is better than what I came up with – love how it plays off of both classes’ other abilities. Elegant (a word I don’t use lightly).

If you’re in the goodie giving mood, I’d totally take a recipe to make them and maybe a dozen, so I can put them on my ranger and thief and try them out!

Just thought I would throw this in here. Not all of these are directly related to a CDI and it is not not a complete list as it is not updated for the most recent feature pack.

However your comment made me think of the following document.

https://docs.google.com/document/d/1FwI3ZJ2J6L7EnrSurfn03YcPBIeHpyKgaJJ3mkSVALA/pub

Holy… well that’s some heavy work.

Chris Whiteside.6102:

Kitty we are having a bit of a family issue today and I am not at work (it has been a bad week). Is it ok to get back to you on monday please so I can focus on sorting things out?

Chris

Alright, take care of yourself :-) And of your family, of course.

Thanks Kitty.

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Chris, this week really has NOT been kind to you. Hope everything settles down by the weekend.

Thanks Shadow things will be fine.

Chris

please delete

in Guild Wars 2 Discussion

Posted by: John Smith.4610

Previous

John Smith.4610

Next

Is the economy designed around rewards or are rewards designed around the economy? (not talking about appearances ofc)

I’m not sure I entirely understand this question, could you elaborate?

What is the main consideration for the distribution (probability/requirements) of rewards? How it’ll effect the economy? How it’ll be perceived by the player base?

The designers and I discuss the changes, each time new content is released is a different story/plan/result.

Can you explain this for legendary weapons and precursors? Specifically, what purposes were these items meant to fulfill (in player perception, impact on the economy, or any other relevant areas). What are some examples of how the current system (RNG, tradeable on a player-driven market) succeeds in these items fulfilling their intended purposes? What are some areas in which these items fail to fulfill their intended purposes (or fulfill them poorly, or could be improved upon to better fulfill the intended purposes)?

I think this question would be better answered by Izzy. I tend to have a very macro biased view of legendary weapons, so they fulfill macro-economy values very nicely (great! right?). The current system is a great driver for end game resources and a great sink for those resources as well. That doesn’t mean it’s the best system, it just means it’s economically effective at the moment. I wouldn’t want to comment much beyond that without Izzy’s input.

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Alright, thank you & work well. :-)

Hi Kitty,

i will give you my thoughts on your questions tomorrow. Sorry for the delay.

Chris

No problems, thank you for taking the time and I look forward to your answer. :-)

On the warrior topic, though I won’t talk about PvP since I don’t play it much, I cannot stress enough how much that destroys the Warrior’s mechanic. A nerf on the trait would have been much enough. Or better : why don’t you guys separate PvE adrenaline from PvP adrenaline and then adjust what needs to be adjusted ?

As I stated before, the thing is you have no incentive to use your adrenaline with a lot of weapons. This is a maths issues : if I use it, for most weapons, I will lose out some straight DPS (because of straight numbers or cast time and whatnot) or not gain much AND/OR I will lose the boons adrenaline gives me and increase the lost DPS. Cleansing on burst skills gives an incentive to use it and that’s good. If that’s too strong and you nerf it, perhaps you should take a look at what these skills bring individually, then, instead of double reducing the chances I will use them.

My opinion on that :
Traits that make you want to keep your adrenaline : not healthy. Instead making it so the lower it is the most you deal makes you want to use your burst skills and have a dynamic class mechanic. Look at it at some sort of need to unwind at some point after the adrenaline buildup, not like the warrior ends up overheating and destroying everyone with passive stats boons and gaining benefits from not using spells. Hell, make it so they’re actually losing some stats or health or something if they don’t press F1 and give adrenaline some love back, that’s so easily justified with the berserker mindset or whatever you want.

Give burst skills a bit more interest, some are obviously not fitting the game or underpowered.

I will let the PvP folks talk for themselves as I’m not a really advanced PvPer, but please don’t destroy PvE warrior, just separate the PvPAdrenaline from PvEAdrenaline. If you can’t stack adrenaline anymore, you might as well play any other class that will have something special for it, because that’s exactly the issue, you don’t stack adrenaline anymore. Especially for solo players, this is just a big “NOPE”. Though I think the whole problem is deeper and should be given some thought.

Kitty we are having a bit of a family issue today and I am not at work (it has been a bad week). Is it ok to get back to you on monday please so I can focus on sorting things out?

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Hey Chris,

Well, if you’re still working on that list of things the CDI’s have added to the game, I’ll say the new “Superior Runes of the Trapper” look awfully familiar .

My compliments to the team: I still like my 4/6 bonus better but can see why it might not have been technically possible. Their version of the 6/6 is better than what I came up with – love how it plays off of both classes’ other abilities. Elegant (a word I don’t use lightly).

If you’re in the goodie giving mood, I’d totally take a recipe to make them and maybe a dozen, so I can put them on my ranger and thief and try them out!

Hey Nike,

Lovely to see you again. I will see if we can send you something with the goodie bags we will be sending out to those who have been assisting with the cdi.

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Chris, your inbox is full again (they should change your limit to be higher!). You said you’d like to play together today, what time will you be in game?

Hi eyestrain,

I am not at work at the moment due to a family emergency. How about early next week or this weekend. Sadly i cant play today due to dealing with this issue.

Chris

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: Jessica Boettiger.2563

Previous

Jessica Boettiger.2563

WvW/PvP/Skills Principal QA

Next

Just wanted to pop in and say thanks again to vE for taking me under their wing. It’s been a challenge syncing up, given that I am at work during their prime hours, but I’ve really enjoyed what time I have been able to spend with them. So far it’s been non-stop action, with incredible organization and intensely gratifying fights. These epic battles are truly my favorite part of WvW.

Looking forward to the weekend, when I can really throw down!

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

So do you plan for Phase 2 Guild Halls to start on Monday then?

Correct (-:

We should finish of anymore discussion and the top 3’s today and over the weekend.

Chris

antigaming path sellers

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

We’re all welcome to play in different ways. The OP has has an opinion, and s/he shared it here, which is just fine. If you disagree, that’s just fine too, but please do so respectfully, without insults or arguments. If you have a point to make, you can make it without resorting to rudeness, right?

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

9/16 gemstore - finisher, backpack, nodes

in Black Lion Trading Co

Posted by: Curtis Johnson

Previous

Curtis Johnson

Next

Not sure who it is that places these nodes that we can buy, but again, it’s just a quick dump somewhere, with seemingly no care for how it looks. They even float.. so it’s not enough that they are growing out from slabs of stone, they float above them too. How about putting a tiny bit of effort into the things we are giving you real money for, designers/devs/whoever it was that did these placements? Come on, shape up a bit, this looks like a quick sloppy job with little to no effort placed behind it.

Whups.. That’s not even where those are supposed to be. These will be fixed in the next update.

CS and Defrauding (aka Scamming)

in Account & Technical Support

Posted by: Michael Henninger.7451

Previous

Michael Henninger.7451

Game Support Lead

Next

You do have a right to know the outcome of these investigations but be aware these take us a few days to resolve.

Yes, this is a departure from our past policies. We made this change a month or two ago.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Siege Troll Discussion

in WvW

Posted by: John Corpening.9847

Previous

John Corpening.9847

Associate Game Director

Next

Thanks Tekyn! I will say that this thread has had sooo much participation that it has taken a lot of effort to keep up with it but most people have been really constructive, open and honest so it’s been fun!

I also meant to say in my last post that I’ve been riffing on the exhaustion idea because a lot of people have said that they think it will work or that it’s close to working. I’m not trying to push it as the solution just trying to see where it could go. I’m also taking note of the more straight forward good ideas that don’t really need a lot of discussion to hammer out. It’s also led to a bunch of spin off ideas that I think stand on their own and are great so I’m hoping to hit jump until the mystery box is out of coins

Siege Troll Discussion

in WvW

Posted by: John Corpening.9847

Previous

John Corpening.9847

Associate Game Director

Next

A general note, when we are kicking around ideas like this we try not to get bogged down with numbers. 5 minutes, stacks, players etc. can easily be 1, 10, 100. That’s all balance and tuning as Tekyn pointed out. The question is if there is any number that would make it work. If there isn’t we can eliminate that idea.

What I’m really looking for is if the concept works and if there are other ideas, thoughts or perspectives that can spark or refine other ideas and that has certainly happened a few times already in this discussion. Many times you follow a path of thinking that then spawns a completely different idea that works out great.

Thanks a ton for your continued input!

Please Fix lag and disconnects.

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dungeon owner sometimes required!

in Fractals, Dungeons & Raids

Posted by: Michael Henninger.7451

Previous

Michael Henninger.7451

Game Support Lead

Next

The in-game tool is immediate whereas tickets take time. Go with the in-game report every time. It basically calls a GM to the location. You can’t see ‘em; but they’re there.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Thanks for those links and quotes, Raphael, that’s very helpful.

My concern is that the post in the SPvP Forum may be seen by fewer people than a post here in Technical Support, which is the main channel for these issues. I am thrilled that Evan is looking into this, and I’ll edit my post to include a link to the SPvP thread.

I think info gathering here would be helpful as our TS folks will be watching for incoming reports. Definitely answering the questions from Evan Lesh immediately above this post would be helpful, too!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dungeon owner sometimes required!

in Fractals, Dungeons & Raids

Posted by: Michael Henninger.7451

Previous

Michael Henninger.7451

Game Support Lead

Next

I like you and you’ve earned my respect.

I just want you to note this – I was planning on making an epic quit video this weekend wherein I would delete all my characters, my legendary, and give away all my things. But because of this post I am going to hold off.

Another way to put it – you may have just retained a future paying customer.

Thank you for your communication and your willingness to do what, in my view, is the right thing.

Cheers!

I’m just gonna go ahead and put this on my résumé.

Gkitten Michael! I might have gotten some free loot but now I get nothing.

Yeah… my bad.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

CS and Defrauding (aka Scamming)

in Account & Technical Support

Posted by: Michael Henninger.7451

Previous

Michael Henninger.7451

Game Support Lead

Next

So do we have to provide visual proof or can we just report it and you investigate the chat logs?

Also, is this situation sufficient proof to send?

I invite the other person into the party, and I type out the details of the deal:

Vol – “I, Vol.7601 agree to trade my (1)Dusk for OtherPerson.9999’s (1) Dawn + 200g. The trade will be completed immediately. Do you agree?”
Other Person " Yes I agree"

Screenshotted

We don’t use screenshots when investigating ’cause Photoshop is a thing. Our logs are sufficient as long as you can narrow down the timeframe.

The above example would be sufficient for reporting. But please remember that it’s really not a good idea to make such a valuable trade. I see tickets everyday where someone loses a legendary or piles of gold this way.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: Byron Miller

Previous

Byron Miller

Game Designer

Next

Big thanks to [ESP] Everlasting Sacred Path for taking me under wing!

.b

CS and Defrauding (aka Scamming)

in Account & Technical Support

Posted by: Michael Henninger.7451

Previous

Michael Henninger.7451

Game Support Lead

Next

What if someone didn’t make clear they were selling a dungeon run in their LFG, or merged your own LFG in which you are not asking for runs, and suddenly at the end threaten you to kick you if you don’t pay, then claim you knew it was a paid run?

Deals are made up front. We don’t pay for a movie after it’s over.

This person wouldn’t be making a deal, they’d be holding the run ransom. That’s an offense.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Dungeon owner sometimes required!

in Fractals, Dungeons & Raids

Posted by: Michael Henninger.7451

Previous

Michael Henninger.7451

Game Support Lead

Next

I am so confused. Is Michael now saying the complete opposite of what Chris said before? And wasn’t what Chris said a complete 180 from what they originally announced? Am I reading things wrong? What is going on?

Dungeon selling is not something that will be officially supported. Listing a group on the LFG tool is opening it up to a public realm and you do so at your own risk.

Customer Service will not be able to support any interactions that involves group formation politics.

Yeah, Chris and I talked about this with others in the studio and we realized the wording just wasn’t sufficient to communicate our actual stance. Chris was referring to the agreements part – where we can’t replace losses. It wasn’t his intention to cloud the issue.

Basically, you steal, cheat, or be a general baddie and I’m coming with my Account-Focused Stun-Lock Cannon.

(Can someone please make me the aforementioned rifle for my engi GM toon? That’d be swell. I’d like purple lightning or fire, please.)

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Communicating with you

in Guild Wars 2 Discussion

Posted by: JonathanSharp.7094

Previous

JonathanSharp.7094

Game Design Lead

Next

Hey all.

Wanted to touch on a few issues brought up about the Warrior stuff.

@ Warriors in PvE using Berserk’s: Yes, we knew this would be part of it. Now Warriors can’t just run around with full adrenaline all the time doing bonus damage. If they want to use their burst skills, then they obviously lose out on bonus power. This is an opportunity cost they need to factor into PvE encounters due to the new adren change.

@ Warriors in PvP vs. a condie meta: Yes, there’s a lot more play now, and condie builds are less reliant on multiple stats than dps builds are. I expect we’ll see more Melandru/Hoelbrak in order to deal with the loss of condie clear the Warriors had before. I think this is ok though – no longer can 1 build (the Ham/LB) bring great damage, amazing condie resilience, a lot of sustained power and CC in one package. Every build needs to be weak to something, and I look forward to see what Warriors do in the coming weeks to deal with changes to adren. As of now, while watching games on live, I’m still seeing Warriors in pretty much every team. I think they’re still able to compete just fine, and bring a lot of great tools to a front line.

While I realize it can be frustrating to have your favorite specs toned down a little, I’m also receiving a lot of messages from non-Warriors who feel like they, too, are able to compete for spots in PvE, WvW, or PvP. Now that Warriors have to build up their Adrenaline due to losing it more often in-between fights, and have to be careful on when they’re using it, there is a lot more play and counter-play on both sides of fights.

Sorry for such a rushed reply, but I wanted to thank all you guys for the great feedback.

-Chap

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Lag issues.

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Yes, you can post in the Technical Support forum. That would be best.

Consider this post if you are having new issues and submitting a ticket would be useful if your issues are long standing.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

My characters still does not have feet?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I just posted about this in the bug forum. I find this pretty horrifying when I am looking at my character in the hero panel.

And bingo! That is what you do for maximum visibility and for the greatest likelihood that the issue will be noted and resolved. Better still, look for and post in an existing thread, but make a new thread if you don’t find one already in the Bug Forum.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Siege Troll Discussion

in WvW

Posted by: John Corpening.9847

Previous

John Corpening.9847

Associate Game Director

Next

What if the players could vote to add exhaustion onto another player? Similar to the report function, but community monitored. Players could call out a troll in map chat, confirm the troll, and add exhaustion points to that account. As a result that individual can no longer lay down siege, or pick up and spend supply. Perhaps increase the exhaustion based on number of players reporting. If an account has frequent reports, an automatic email could generate to the devs and they can take whatever appropriate action. This way, legitimate players don’t get penalized and only the trolls get affected. It also allows the community to police itself.

I was about to toss out the exhaustion idea altogether because of the legitimate concerns of small groups that a good number of you have brought up but this post gave me another perspective on it. I’m going to merge some of the ideas you guys have put forth into a new iteration on the design you and I have been working out.

Here is the new proposal based on your ideas:

  • Siege Dismantling
    • You DO NOT get exhaustion from placing siege
    • If you own a piece of siege:
      • There is a skill on the skill bar called “Dismantle” that will drop the timer down to one minute
    • If you do not own a piece of siege:
      • There is a skill on the skill bar called “Vote Dismantle”
      • If a piece of siege gets 5 votes:
        • The timer on the siege drops to 5 minutes
        • The player who placed the siege gets a stack of exhaustion
          • In this proposal this is the only way to get exhaustion
    • When a siege timer is reduced to 0 it is dismantled
      • All siege that is dismantled drops 25% of the supply it took to construct
  • Exhaustion
    • A player who has 5 stacks of exhaustion can no longer place siege until they have 0 stacks of exhaustion
    • A stack of exhaustion is removed:
      • After 5 minutes
        • For commanders this time is reduced by 2 minutes for each member of your squad for up to 20 minutes
      • For each enemy player defeated
      • For each objective taken

This proposal has these properties:

  • Play is not affected at all for anyone unless they repeatedly place siege that is repeatedly voted down
  • Players are encouraged to clean up their siege to get a refund and to prevent their siege being voted down
  • Players can police themselves by voting down bad siege
  • Players who get exhaustion incorrectly can easily remove it by playing WvW normally
  • The more siege that gets placed that is left unattended the easier it will be to lose the privilege of placing siege.
  • Commanders who actually have people following them can bypass the bulk of the penalty and should easily remove the rest through normal play

For other topics, there seems to be general agreement that some sort of labeling or filtering will help with siege that is dropped onto the area you are trying to build in. Also, I agree that build sites could have a smaller footprint.

Again there were a lot of really good suggestions! I am reading every single post in this thread (and you guys are keeping me busy ) so I really appreciate those of you who have stayed constructive, on topic and within the guidelines that were set down. It is really helping us think out possible ways together of how we could address this problem in a way that would work for everyone.

So now…

ROUND THREE … DISCUSS!

Did Sep16 patch break performance boosts?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

This thread was started on September 10th, but it includes comments from people who more recently reported issues.

If you’d like to post the few bits of info requested in that thread, it may help us nail down the problem you’ve been experiencing.

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

FPS Issue with the 9/9 patch [merged]

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I merged two active threads, and we appreciate the reports.

If you’ve recently noticed an drop in FPS, please post in this thread with the following:

  • Your location
  • Time and date of incident (plus time zone)
  • Game World
  • Map
  • Brief description of what you’re seeing
  • Ticket number, if you submitted one.

Thank you much!

(Since latency is a different issue and is not always related to this problem, I made a separate thread for that.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lag spike-dc/lag spike -dc

in WvW

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I am not sure of your location, but this thread may be relevant to you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lag - EUROPE servers

in Guild Wars 2 Discussion

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

In a meeting earlier today, this was a topic of conversation. The best way to help the devs kitten these situations is to create one thread that everyone can join to give details.

If you can post here that would be super.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet