Guild Wars 2

Smooth Penguin.5294:

Gaile, just to add regarding G-mail. The recent update to the G-mail inbox has my Anet e-mails going to the “Promotions” tab in the main folder. Players should also look there, in addition to Junk/Spam/Deleted.

Point taken. Thank you, I will amend.

I’d just like to make a note of one thing that I think people aren’t considering when they transfer to stacked worlds. You will not, repeat will not, be able to receive the reward based on overall world place in the league, unless you achieve the meta achievement for the season. If you aren’t able to get into WvW much, you won’t get the rewards. So it is absolutely taking a risk to transfer to a world that has a large WvW population.

We do not allow for accusations of griefing on the forums in regards to players, and also the same with our staff. You may contact the Community Team directly at forums@arena.net if you wish to discuss a staff member’s actions.
Thanks for your understanding

Chris.3290:

Don’t laugh about the EU/NA merge, I’ve been thinking about it and I’m starting to believe that it may happen on some level (maybe a post-season between the top 3 of both zone?)
Think about it, they have been adamant about the 2 leagues about the beginning. They are adamant about the effects of bloodlust.

What could their big announcement be, that they need to have it translated perfectly before they can let the news out?

There are only three possibilities that come to mind:

2. Changes to the bloodlust. Either a change in the amount of bonus stats, in the places needed to capture, or even a cooldown before it can change hands.

“Think about it, they have been adamant about the 2 leagues about the beginning. "
The post is about the nature and number of leagues in NA.

Other points here:
1) My understanding is that we literally can’t match NA and EU servers up. It is about the physical locations of the data centers and the speed at which data travels. So, until that changes, interleague is off the table.
2) We are making some changes to bloodlust in advance of the season. More specific details will be out in the near future, I’m not sure when exactly.

Every ticket that Guild Wars Customer Support receives will be sent a response. There are three kinds:

• an auto-response that simply lets you know that we’ve received your initial inquiry and will respond again with more info — these usually go out within a minute or two of your initial inquiry
• an auto-response giving you suggestions on how you could address the issue (and asking you, in some cases, to update the ticket with a note to say the outlined steps did not work, and that you continue to need assistance) — these also come to you within minutes of the ticket’s submittal
• an agent response — these almost always come after the auto-response, and may arrive within a few minutes or, in some cases, a few hours of the initial inquiry

The important thing to know is that Customer Support responds to every ticket and they will continue to do so until an issue is resolved or and outcome is determined.

You may have seen our requests in the past that players who are awaiting a response from our Customer Support Team always check Junk, Spam, and even the Deleted Mail folders. We make this suggestion because occasionally a mail provider will route our responses to those folders instead of sending them to the player’s In-box.

UPDATE: 30 October 2013:

Gmail: Seems to be routing some of our e-mails to the Junk Mail Folder or to one of their other folders/tabs — such as “Promotions.”
Yahoo: Appears to be routing our mails to Spam.
Hotmail: Reportedly is flagging some of our mails as “fraud.” If you can allow them (use caution, of course) that might solve the problem.
Comcast: Has unspecified issues, but I need more details, so of you’re a Comcast e-mail user, please let me know where our mails are going.

We have *confirmed that sometimes, flagging an e-mail from us as “Not spam” will cause more problems than it solves. If you are getting the mails, even if you are getting them in your Spam/Junk folder, at least they’re coming to you and you can retrieve them.

If you made a purchase from us: You will be sent an e-mail for your purchases of gems or other items through the Gem Store or for your purchase of the game from buy.guildwars2.com. If you do not get that mail, please check all the folders you can check — Junk, Spam, and Deleted Mail, Promotions, Social, any other customized folders you have. If you still do not see our mail, please submit a ticket. (Click “Support” above and then “Submit a request” in the upper right-hand corner.)

UPDATE: 19 November 2013:

About Tickets and Not Getting A Response: Generally, if you don’t hear from us, creating another ticket will not help. However, if you’re not getting our responses, you might try contacting Support on a new ticket using a new e-mail provider — preferably not one on the list with known issues. If you do this, please include your previous ticket number(s).

Our Team is working on this issue with the provider we use to send e-mails., and that provider may reach out to the ISPs that creating these issues for our inbound mails. We have no control over their side of the issue, but we hope to work together to solve the problem!

UPDATE: 21 November 2013

Our Community Team asked me to make you aware of something: In light of this e-mail issue, some players are asking for a change in their GW2 Account Name (that’s the e-mail address you use to log in to the game). We’re happy to oblige with making that change, once we go through normal security questions (to make sure we’re helping the account holder and not a would-be thief. ) However, if you have a forum account, your log-in to the forums will remain your old Account Name and responses to any forum-related tickets you may have submitted may go to your former e-mail address. So please check both e-mail accounts for support responses.

UPDATE: 14 March 2014

This issue still is impacting some individuals and may be impacting password reset e-mails. We’re investigating that now. Remember, Gmail users: Check all your tabs, including Updates, Social, Promotions, etc.!

Thank you.

leviN.4390:

Hey DevonCarver, us bottom tiered server would like for you and your WvW decision buddies to join us over the next course of 7 weeks of WvW fun.

And I mean for you guys to actually participate. Not looking at stats and numbers from data collection. Join one server, a week and actively participate

Then actually get back to us with a written report on how fun it is

Sincerely

All bottom tiered servers that has kittenised by league

I will be on NSP throughout the duration of the season. And I will be getting the meta achievement.

The reason that ticket was closed was because it was a duplicate. That’s standard procedure, to refine the tickets to a single ticket.

The reason the initial ticket (130829-000915) closed (automatically, after some days) was because we didn’t hear back to our request dated 15 September:

“Please provide us the preferred email (which is not linked with Guild Was 1 or Guild Wars 2 account) as you are not getting verification email on the current email.”

Now, if your son didn’t get that email, then he wasn’t able to send in a new email address. So he’s in a bit of a Catch-22. I suggest he do this:

Use an email account NOT associated with Guild Wars or Guild Wars 2. Send an email to Support@GuildWars2.com. Include BOTH ticket numbers above, and say "I’d like to continue getting help with my account through this new email address.

Do be aware that we get fraudulent requests for “account assistance” on an hourly basis, as it’s a common way for people to try to steal another person’s account. So the team is going to need details that establish that your son is the account owner. (I’m not saying he isn’t, but explaining our security measures.)

Does this suggestion make sense to you?

Thanks ReMortis – I was able to duplicate this issue.

I’ll forward it to the team.

We do not allow for accusations of griefing on the forums in regards to players, and also the same with our staff. You may contact the Community Team directly at forums@arena.net if you wish to discuss a staff member’s actions.

Thanks for your understanding

Hey Tarsius,

I wasn’t able to replicate this internally. Are you using steady weapons? Any additional information would be helpful.

Thanks!

I’ll have it reviewed by the team.

Thanks!

Hey folks,

We’re actively working on a fix for this issue. I don’t have a specific date for the fix, though.

Thanks!

We’ve noticed that a few people are posting here about concerns with the Black Lion Trading Company. Well, the devs are on the case, and one of our producers is keeping the BLTC Forum up to date on the issue.

You’re wecome to post in this thread if you’d like to ask questions.

Note: Both issues are going to be resolved very soon.

We want to help! First, I should tell you that we just learned that Gmail, in particular, is routing our responses to the junk mail folder, so if he’s using Gmail, have him check Junk, Spam, and even Deleted mail.

If you could please give me one of the 12-digit numbers for a ticket, we can look into this for you. It’ll be 13XXXX-XXXXXX and is sometimes called an Incident Number. In the meantime, please do not submit additional tickets, but update the first one you sent, so we can track this issue most accurately.

I’m just the messenger.. team ftw.

Dementia.8621:

Can’t sell anything period. No armor, no materials, no sigils, nothing. Everything results in an Error attempting to sell. Mail system continues to say processing previous mail as well, rendering it useless too.

How bout now?

Balance, Bug-Fixing, Polish

• Fixed an issue that caused audio loss when players interacted with scout NPCs.
• Fixed an issue that prevented some visual effects from being displayed in spectator mode.
• Fixed a server crash.

Just so you guys know:

We’re not entirely opposed to toning down auto attack damage in PvP (we could split some of the skills and leave PvE/WvW where they are, for instance). I think it’d be a great way to add more importance to the main bar skills, and, in fact, is something we used to have before ship.

There was a time in balance when #1 skills across the board were said to be “too ineffective” by many players to be used. So we made an effort to bump them up and make them more impact-full on the game, so that they didn’t feel like a waste of the #1 slot. There was also a time when most skills had higher recharges, and longer activation times/aftercasts.

From much player feedback, we found that by lowering recharges and cast times, the game FELT better for the person using skills. But, as you guys have said, sometimes it feels like you aren’t punishing by making someone waste a long-cooldown skill, or you aren’t rewarded for interrupting a powerful skill because it comes back too quickly.

Just wanted to say that we agree with you guys, but we have to balance the risk/rewards vs. how good the game feels to pay.

Thanks for all the great ideas! We’re definitely listening.

Try it now.

If you have specific items you can’t sell / buy / or cancel please post the name, level, and rarity of the item.

If you’re missing items or coins in your pick-up tab

• First check my transactions to see if the trade actually occured yet.
• Second pick up the results of any earlier trades sitting in your pick-up tab first.. There is a maximum that can be displayed and any trades that happen after that won’t show up till you pick up the earlier ones.

Other problems: Details are helpful, Item Name , Level, and rarity. When the trade was posted. When the problem started.

Alright, I wasn’t going to post here, but I want to stop you all in your tracks in thinking that this post was in any way made or prompted by ArenaNet. That is simply not true.

It looks like Caine here is trying to reiterate things we have already messaged, but go largely ignored, as well as sharing his/her experience in the community.

Thank you all for taking the time to share your concerns.

Great feedback! I’ll make sure the guys see it.

Thanks for taking the time to make the video!

Like I said, we’re looking into other options to prevent the exploiting.

Fix incoming! Thanks for pointing it out.

Great, I’m glad this worked out for you.

Thanks for helping, forum members.

Either of these suggestions — sending an e-mail or using the Support site — is solid. The team will be happy to help you.

Natomi — what is the ticket number? Thank you.

smiley.1438:

The best way would actually be to provide all the WvW icons via the https://api.guildwars2.com/v1/files.json API

Yes, we are going to expose these via the files.json API fairly soon.

Nobrok, is this also what you are waiting on when you ask, “any word on getting the other icons”?

Hello all,

We did indeed start testing out a new application. We soft launched it, but have since removed it for further testing and usability. Thank you for sharing your concerns with us!

Hi There,

I’d like to address this 500 error problem a bit:

My proposal is to only return 500 on a relatively small set of known internal errors. Otherwise, I assume it is user error and return 400. I thought about trying to map to more granular HTTP errors, but as Cliff posted above it is a difficult and un-maintainable job.

With my proposed fix, it is still possible that I missed a few “internal” errors which will come back as 400. But as before, the error details will be provided in both 400 and 500 cases. I can always add more errors to the “internal” set as needed. In general, there are many more “user-error” than “internal-error” type codes in our system.

When authenticated APIs come out, I will likely introduce the 401 error code as well.

Any thoughts on this?

We’re changing it so that glory is only rewarded at the end of a match, which should stop the exploit where players leave and rejoin the match. We are also actively looking into other options to prevent this exploiting.

Thanks for the report!

Since we’re likely going to need to request a bit of system info from you, some of which I’m not sure that you’d want to post in the threads, I’d highly recommend creating a support ticket so that we can assist you one on one with this issue. You should receive a response fairly quickly.

Good find. I’ll forward this to the team.

Hey Stampede,

I’m not able to reproduce this issue. Are you sure you’re not being down-leveled?

Thanks!

Hey Curo,

I tried to duplicate the issue you’re describing but I’m unable to.

Any additional information would be helpful.

-What exotic did you salvage?

Thanks!

Yeah, minor forum hiccups I am all backdrop’d up and post-ready!

poebel.4780:

This is an “all or nothing” achievement. You will not get any % for reading a single book.

Also make sure you are reading them all within one day.

Correct.

It’s an all or nothing achievement. You must clear all the propaganda posters within a 24 hour period. It will remain at 0% until the entire achievement is met, then it will go to 100%. If any poster is missed, or time elapses on any of the posters the achievement will not complete.

Note: I believe that the timer is tied to the daily reset, not a true 24 hour time limit. So if the reset happens while you’re working on the achievement, you’ll need to start over.

Hi,

I’m not familiar with this, but I want to help if possible. From my brief research, can’t ‘hue’ be computed from the RGB values?

As for material: what are you referring to when you say ‘vibrant’? Is there some in-game concept that I can cross reference for this?

I’ll inquire into the ‘set’ suggestion. My initial look indicates we probably can’t provide much detail there.

Thanks!

Hi coderjoe,

Yes, we do have plans to offer guild and character APIs in an authenticated fashion (via OAuth2) – but secured to a particular user. For example, you would programmatically be able to obtain last-login/representation information for yourself, not any arbitrary user in your guild.

It sounds like what you would like is some enhanced permissions for guild leaders to obtain members’ guild stats. We will definitely keep this in mind when implementing the guild APIs. Thank you for the suggestion.

Akeera.7912:

Ya he just turned his internet off to do sweeps etc. He has made a support ticket, and 3 of us who were all online at the time watching this happen have made support tickets too. I hope he gets this issue resolved or we’ll all simply leave the game.

The advice you were given above is accurate: Someone whose account is compromised should contact Support, should do a complete check of his/her system for keyloggers, trojans, and other unsavory malware. Look to the email account, because that is often how hackers get game account information, but if the password was used elsewhere — and many people still foolishly do that — then the hack could be coming from any of those other places. The account owner must be prepared to prove ownership of the account and also be prepared to change passwords on the game and email account.

Now, some advice in general: Please do not submit tickets on behalf of someone else. Once your friend submitted a ticket, he was on his way to prompt and complete assistance. So sending a “Please help my friend” ticket just wastes the time of agents and may actually delay your friend and others from getting prompt and thorough assistance.

I do understand the feeling of urgency, and I do sympathize with the feeling of “We need to do SOMETHING!” But:

1. We cannot discuss an account with anyone except the account holder
2. Once we have a ticket, the agents are on the case, and extra tickets just bog down the system

Thanks for understanding.

I could be mistaken, but Guild Wars 2 has an option to “remember this name” for log-in purposes, but it doesn’t have the option to remember more than one. On the other hand, if you have auto-fill properties turned on through your browser or your computer system, you may get several options for names, but they’d be coming via your computer, not your game account.

Therefore, I’m a little unsure what to advise here, except that you should do a security check, change your password, and install authentication, as explained in one of the following articles:

Mobile Authentication Article

E-mail Authentication Article

Olanth.7403:

I had the exact same issue as you and fixed it by exiting the client and then logging back in.

This is a solid suggestion. Log all the way out of the game and then log back in.

If the problem continues, please submit a ticket. Contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Hey all,

We wanted to update you to let you know that everyone who purchase Elonian Wine at the unintentionally-high (bugged) price will receive a refund of the difference in the next day or two. You do not need to submit or update a support ticket. The team researched every Elonian Wine purchase in the correct timeframe and the coins that make up the difference between the intended and bugged price (depending on how many you purchased, of course) will be sent to you via the in-game mail system.

Enjoy! (And thanks for your patience while we made this right.)

Hi Savy – For this particular issue I’d recommend creating a support ticket for further assistance. The sticky thread below should give you all the info you need to submit a ticket:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hi Roofio – There are a few things you can try to narrow down the cause of the issue here: try Msconfig to rule out all “unnecessary” NON-MICROSOFT background applications, bypass your router and connect directly to your modem via Ethernet cable, and you could also try a proxy service to see if the issue improves. If you find you’re not disconnecting or lagging out when using a proxy, this points to your ISP as the issue is the route your connection is taking to reach the game servers, something we unfortunately do not have control over.

Hope this helps!

Hi there Tarzo,

I’d like for you to try running Guild Wars 2 in a Window. This should allow the game to bypass whatever resolution was picked and from there, you can reset it to full screen in the correct resolution. To do this:

First, please navigate to your Guild Wars 2 folder. By default, this will be C:\Program Files(x86)\Guild Wars 2.

1. Right-click on “GW2.exe” and select “Create Shortcut.”

2. Rename this shortcut to “Guild Wars 2 Windowed.”

3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include -windowed at the end.

Note: Please make sure -windowed is outside of the quotes

Correctly Formatted Example: " C:\Program Files (x86)\Guild Wars 2\GW2.exe" -windowed
Incorrectly Formatted Example: " C:\Program Files (x86)\Guild Wars 2\GW2.exe -windowed "

5. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

Once completed, please try starting Guild Wars 2 again by using this new shortcut.

Hope this helps!

Hey there!

What sort of FPS are you getting now in comparison to what you were hitting previously? Is this when you’re in big groups of people as well?

We have more changes coming to further hinder this type of behavior.