Guild Wars 2

Hey folks,

If you start lagging in-game, please respond to this post with:

• The server IP address (Type /ip in-game)
• The map you were playing on.
• Your region.

Thanks guys!

I wanted to post here as well. This is due to a bug in the UI that makes it appear as though a team doesn’t have control of the points they in fact have. We are actively investigating a fix and will get it in ASAP. It is not the case that a team can acquire the buff while holding fewer than 3 points.

Hey everyone. To reiterate what Cody posted, we are aware of the issue and working on a fix. Until then, as some users have pointed out, returning to the character selection screen and logging back in will function as a workaround. Thanks for your patience!

There is currently a bug with the UI of the events. It is not possible to capture the buff with fewer than 3 ruins held, it’s just that the display isn’t updating properly and it appears that way on occasion. We are aware of the issue and are doing our utmost to fix it ASAP. Thanks for the report.

gregschlueter.6394:

I sent a email to Arenanet telling them someone from an IP address in china tried to log into my account. Was asking if there was a way they can block that IP from there servers because they have to be using a program to hack so I am most likely not the only one they hit. I was clear in my wording and even said that that was not me. what I was sent in return was this.

Hello,

Thank you for contacting Guild Wars 2 Support Team.

When you receive an e-mail indicating that someone is attempting to log in to your account, you can Allow Access, Deny Access, or Remember this Network.

- If you choose Deny Access, access to your account will be blocked.
- If you choose Allow Access, access will be granted on a one-time basis.
- If you choose Remember this Network, you will receive an e-mail only when a log-in attempt is made from a new IP address.

So, please choose Remember this Network and click on the check box.

They are telling me to let the hacker in? Do they not read the emails they get?
Had I not known better I may have done that.

So can they block an IP? I can really care less about my account here I don’t play it and have no plans to again was just trying to help other gamers that do value there GW2 account.

Please ask to have your ticket reviewed by a supervisor, and please provide me with the 12-digit ticket number here. I’d like to review this situation.

Altone Argith.5129:

Mistakenly bought 6 Bank tabs and can not use 2 of them (tells me maximum number of bank tabs) and the items are sitting in my backpack useless.

Is there anyway I can get refunded my gems for the 2 in my pack I can’t use and could something be done to prevent people from buying account items they can no longer use?

Normally we cannot refund for account upgrades because we don’t have a means to remove the upgrade. (We can’t take away storage tabs, for instance.) However, in this case, I would encourage you to go ahead and submit a ticket (“Support” above, and then “Ask a question” on the support page.

Would it help if I said I included it in my report?

deadpillar.5761:

-surely, absolutely on Infantile mode

Unless I’m misunderstanding here, Scholar will not reward in Infantile Mode. Scholar and Academic are for Normal Mode.

Looking For Group Tool Beta

• We’ve begun expanding player access to the Looking For Group tool. We are continuing to monitor and address any issues found during this process.

Player vs. Player

• Fixed a bug that prevented kill announcements from being displayed to all players.

Billing maintenance has concluded. Thank you.

No problem. We all want the same thing! (No blasted bugs!)

Thanks for understanding, folks. See you in another thread.

Hey guys,

It looks like whatever the change was with where the client stores the local.dat and other config files might have had an adverse effect on the Mac client. I’m getting it looked into, apologies to any who have suffered from this, I’ll post back when I have more info on it.

Baby’s Second Super Adventure does not count, no.

Three chat strings. Four curse words. And all directed at other players, too. You cannot be unaware of your language, and the fact that we offer a tool that players can use to try to block offensive language does not mean that offensive language is A-Ok. It is not, as explained in the UA and the RoC.

Serve your time-out and please make better choices in the future.

Hey folks,

This is something I’ve reported internally, but we’re having trouble finding a reliable repro for the issue.

If you folks can give any information on what led up to the unintended change, let me know.

Some ideas:

• Equipped new gear?
• Dyed gear pieces?

Anything is helpful.

Thanks!

The e-mail provider let us know just before Midnight last night (18 September) that they have resolved the issue that was negatively impacting their transmittal of our authentication e-mails. They report “Currently, new messages are processing at normal rates.”

If you received a delayed auth e-mail yesterday, I suggest you try again now, and let us know if you do not receive the e-mail in a timely manner. We then will knock some heads together and... ~cough~ We then will inform our provider that they need to turn their continued attention to the issue.

Hey folks,

Looking for additional information:

• Is this only happening on Foefire?
• Is it only in solo queue?
• Which region? (NA/EU)

Thanks!

Thanks for the report, Euryon. I’ll add it to the tracker.

Hello folks,

Just so you guys know, we have several issues from this thread noted in our tracker. I can’t give you an ETA on a fix, however.

Keep in mind, this forum gets pages and pages of posts each day. Just because I haven’t responded to your thread doesn’t mean I haven’t reported the issue.

Pro-tip: Being inflammatory or hostile in your posts makes me much less likely to respond to a thread.

tl;dr: Let’s be friends!

-Josh D

I see a lot of conspiracy theories here….are they still theories if they’re true?

Just kidding! We have the issue in the tracker. We shall restore Tonn’s honor in the near future.

We will be taking down the commerce system for maintenance at 5:00 AM PDT (12:00 UTC) on September 19th for 3 hours. The following systems will be affected by this maintenance:

• Gem Purchasing
• Buy Guild Wars 2

Thanks for your understanding

Are either of you having trouble with e-mail authentication specifically? I’m trying to determine of two issues I’ve read about in the last hour are related at all.

We became aware around 5:00 PM Pacific time that the email provider that handles our authentication emails has experienced delivery issues today. Our IT Team is on the case and the company is naturally focusing on getting this fixed ASAP.

You do not need to submit a ticket for this because it is system-wide and we’re aware of the issue. I would suggest that you may want to wait a bit and try again. Again, apologies for this inconvenience; we hope to have it resolved very quickly.

gwawer.9805:

i like big baubles and i cannot lie
all you other players can’t deny
that when difficulty spikes in a random place
and invisi walls hit your face
you get stuck, wanna use a push-glove
cuz you notice this world is tough

died in the middle but respawned back

my jumping puzzle dont want none
unless you got gems hun

Totally off topic here, but the above post is just magnificent.

All right everybody, the day is about over and I’m about to head home. Thanks for keeping it civil in here and my apologies to the questions I did not have time to get to. Have a good evening, night, morning, afternoon or whatever time of day it is in your corner of the globe.

Thousands up thousands of posts are made every single day on the forums, and the Dev Team cannot respond to each one. Once bugs are reported, they do go into our bug database, where the Dev & QA teams can review them.

colesy.8490:

So ANet, you actually read the dungeon forum? Is that why there’s been I believe one message from you (Colin saying TA was high priority for revamp) in months?

You guys in the WvW section think you have it bad, the only interaction we get in the dungeon forum is ModBot smacking us with infractions or sending threads in to “trash can”. We were even able to fill the entire first page with threads about the same topic before anything even happened.

As I mentioned earlier, we do regularly read every subforum in order to pass feedback on to the development team. We can recommend to the team that they try to post more often in there, but I can make no promises. While it is part of the community team’s job to keep up with the forums, developers have other responsibilities and don’t always have time to post. I will see what can be done when I bring it up with the team.

Please note: Submitting a report in the game does not result in a support ticket. You will not receive a response to an in-game report. I cannot tell, but if you have not done so, please submit a ticket through the Support button at the top of this page, and then choose “Ask a Question” to get into the ticket system.

However if you did submit an actual ticket, please be aware that certain email providers consider our mails “junk” and filter them accordingly. Check Spam, Junk, and even the trash bin to see if perhaps the mail went there. We always send a response to a ticket submission, so I believe this issue may be on the receiving end. Thank you.

Valik Shin.9027:

I can understand the need to merge threads and delete some but sometimes it gets out of hand. There are many times the op post is very simular to another but it becomes a completely different conversation after 10 posters. When these threads get merged they kill the conversation. Some of the best discussion I have seen is 2 or 3 people just hashing back and forth ideas on a very specific part of something. When the threads are merged and there is 3 or 4 conversations going on all but one tends to die out and the comuity and the devs have lost out on what could be a very interesting and helpful conversation. That’s not to say it always happends and I know people can be very busy. But sometimes there needs to be more thought on what threads need merged

I get your concern, but please understand that if we left every slightly divergent topic with 2-3 people having a discussion, it can dominate the page and detract from people trying to participate in other topics. For example, yesterday bloodlust topics dominated more than half of the topics on the front page.

That said, we will try to be more careful in what does and does not get merged, but we do have to decide based on what’s best for the forums as a whole and not just the players participating in the affected threads.

tolunart.2095:

Except that some rare dyes are pretty cheap and some uncommon dyes are expensive. The point is that no matter what system they use, someone is going to be kittened because either the expensive dye they bought isn’t “rare enough” for confirmation, or the cheap dye they bought is.

Look at salvaging, it was a pain to salvage greens because you had to go through extra clicks so most people vendored them. Now that there’s a point to it they removed the confirmation because players aren’t going to sit there and salvage 10,000 greens while clicking “yes” every time. Someone is going to salvage something by mistake because of it, but for the majority it makes the process easier.

I agree with this, and that is the difficulty of trying to flag “rare” or “expensive” or “don’t let me use this by mistake!”

DiogoSilva.7089:

To be honest, I feel that this tequatl’s release makes for an excellent build up for something “dangerous” to come in the future. But based on your post, BobbyStein, it feels like there’s no story planned for this, and that the new details behind the new Tequatl are just marketing hype.

Maybe I wasn’t clear in my other post. Tequatl becoming stronger (and Rox being present) are both tied into the overall LW story. More will be revealed later.

Super Adventure Box: Back to School

• Fixed a bug that prevented players from earning the Master of Secrets, World 2, achievement.

World vs. World

• Fixed a bug that reduced performance in WvW.

Balance, Bug-Fixing, Polish

• Fixed a bug that caused the Boss Week daily achievements to be awarded twice on the same day.
• Fixed a bug that caused an incorrect animation to play when the Molten Alliance Mining Pick was used.
• Fixed various crash bugs.

Korval.3751:

At least tell us the direction the story is going. You don’t have to give away big details. It can be something vague like: “With the assassination attempt on Queen Jennah’s life the Seraph and Shining Blade are joining forces to find the real power behind Scarlet Briar.” Something like that would be more than awesome. It would give me something to look forward to from each release and it give me some idea where the story is going.

P.S. I’m not playing GW2 for any other reason than the ongoing story. If the story dies what reason do I have to keep playing?

We’re planning to put Living World story summaries into game UI, but I can’t say when that system is coming online just yet. (It’s a more complicated system than that, by the way, but one component of it will include some of these story details.) Regarding something that bridges the releases more clearly, Design will have to continue to work closely with Marketing to hit that sweet spot. Inside the game, we’ll continue to explore ways to do this in various forms (cinematics, conversations, lore bits, etc.).

I realize that, for a lot of people, the LW release stories don’t feel connected. They are, but we’re not always making that clear to players. It’s something we’re always looking to improve. That stated, we have deliberately held back some story details for pacing reasons. More dots will be connected in the coming months, so I will continue to encourage folks to let us know what they think with each release. We appreciate the feedback.

Burnfall.9573:

(I understand what you’re saying mark and I Promise i will behave.)

My only question to you is that, is it in Arena.net vision in having un-fair class mechanics dictate gw2 game play?

Like for example’ how un-counterable perma-steath and perma-stun are controlling gw2 world.

I’m looking forward to your answer since you’re encuraging us to do so.

Also, it is tbe question that the majoirty of foum players had continiouslly been asking since day 1,

Thanks in advance.

This thread is in regards to forums, moderation and the like. I don’t have answers to questions on bugs, profession mechanics or future design plans. If you would like answers to those questions, I recommend you spin up a new thread in the appropriate subforum.

Luna.9640:

Big shoutout to [CC] Danicia for the great job and working to improve the forum and mods/cc team. (the “Gaile” of the community!)

Thanks! I enjoy working on the Community Team and working to improve processes. I"m kinda nerdy that way.

We absolutely appreciate everyone who’s stayed on topic here, and has been incredibly patient and giving positive criticism.

Astral Projections.7320:

Just report the one time. When support checks it, they go over the log around the time not just the one thing said. So they will look both before and after the report to get the whole picture. Unless it is something that is said a long time after as this will be harassment, which is another reportable issue.

So, report each separate incidence once.

This is a great response. Thanks!

Luna.9640:

There is 1 rule of the “Forum Code of Conduct” that literally gets abused by every mod and used to censorship – “not leading to constructive discussion”

Can you please work it to be more specific/clear and when a certain topic gets deleted the mods should 100% clearly state what word/sentence w/e part of the thread/post is against the rules exactly.

I’ve my topic deleted just because someone else that posted there was breaking the rules.However i got my topic deleted without this “little” detail pointed so i had to go through mailing forums@arena.net waste time and get upset just because your mods are too lazy to point out the real reason for their action or hide it under a totally not specific – “not leading to constructive discussion”

Like you devs/mods are human we forum community are human as well but the only difference is we are costumers on top of that so this should never be forgotten.

We are currently working with our mod team to improve moderation responses and communication. Please email any issues you have with moderation to forums@arena.net. I know some of you feel that’s a tired response, but in addition to fielding appeals, emailing us there helps us to identify where the mods could use improvement and communicate this information back to the team. Since we’re not omniscient, we depend on you guys to let us know when mistakes are being made.

The reason we typically don’t allow discussion of moderation actions on the forums is because threads of that type can quickly get out of hand with 100 people jumping in to complain about their personal experiences with colorful adjectives and insults.

Rackhir Tanelorn.9123:

Mark, since you seem to be monitoring this thread…

Many people have requested separate Suggestion sub-forums under main Forum areas (PvP, WvW, PvE, Crafting, etc) – Can we please get that implemented as I see it only helping everybody:

• Devs can focus on Suggestions for the areas they work on
• People can post Suggestions where they can be seen by others interested in the same area/topic
• Mods would have less threads to move around as people would be most often posting in the correct place to begin with

I can bring this up with the rest of the team and affected development teams to see if/how helpful this would be to them. No promises though.

Joey.2769:

Mark,
Thank you very much for taking the time to open up and communicate with us. I do have to ask is there a vague timeline you and the team are aiming for to collect the feedback necessary from the latest patch. The blowout matchups are now way worse for those on less WvW populated servers. The friends I have on the game and guild I am in are discussing leaving for good. I enjoy this game very much but I too share their concerns about the buffs.

We don’t have a strict timeline on these matters. As I mentioned earlier, we regularly send feedback on all aspects of the game over to the teams. We don’t have a timeline where we only focus on the latest update. It’s true the latest update is a heavy focus in the days following, but we also keep an eye out for any feedback that we feel should be raised, regardless of how long ago that content was updated or what aspect of the game it covers. I can assure you, we will be keeping an eye out for WvW feedback regarding matchups, the upcoming season and any other concerns that may crop up.

The story component for the Tequatl Rising LW update primarily deals with helping Rox fight Tequatl and finding dragon minion clues. You can also interact with Warmaster Narru to get a few more details.

Narru will remain behind, though Rox will leave the area with the next Living World release.

Safire.9143:

Tons of suggestions for Housing/Dueling/New pvp modes/GvG/fishing, did u pass these suggestions to devs ? i think they really didnt care about what ppls want, better make new pvp modes, because last update completly ruined wvw… WHY u make that ? WHY u didnt make something ppls want ?

Suggestions are passed on the same as other feedback. Something to keep in mind is that many of the types of suggestions in your examples are things that take significant development time. For example, at the same time there were many requests for an LFG tool here on the forums, the team was working hard behind the scenes to make it happen. We are working to improve transparency, but at the same time we try to avoid making promises until we are sure we can keep them.

etiolate.9185:

Mark,

You guys always list forums@arena.net as a way to contact the community team about issues, but none of the emails I have sent there have been replied to. In my experience, this is simply a black hole to swallow valid complaints.

Also, can the forum team lay off of the constant thread moving and merging? Every day I post, I log in the next day to find my post was moved to another subforum or merged into another thread. When I go back to the conversation I was having, it’s either dead from the move or lost in the merge. More often than not, each thread that gets merged is a separate line of discussion than the thread its merged into. So while three threads may have the same general vague topic, they are three distinctly different conversations. When these threads are merged, it destroys the conversation. This leads your playerbase to believe you are trying to end critical conversations by sweeping them under the rug.

I know there was a GvG thread that I posted in that got moved to three different forums over a period of time. Eventually, it ended up in the same place it began. If your team members are not sure if a thread belongs where its put, then I advise you to trust your playerbase. If someone posts a link that raises a topic and then has the thread for the community to discuss that topic, it doesn’t belong in the links thread. It’s not a thread to share links. It’s a thread about a topic that is illustrated at said link.

I can assure you that we do read all emails sent to forums@arena.net, and with the exception of simple apologies or insults, we do respond. As a matter of curiosity, I did check our ticket database against your email address, etiolate, and came up with no results. I can only surmise that your emails were lost somehow in transit to our inbox.

As for thread moving and merging, these are unfortunately a necessary evil of forum management. Threads are regularly moved to the proper subforum not because we’re trying to hide them, but because we are trying to keep the forums topical. If we ceased moving threads, over 50% of all discussion on the forums would end up in Guild Wars 2 Discussion and the smaller subforums, like BLTC and the race/profession forums would dry up entirely.

On the topic of merging, I have noticed the impression that we merge to hide discussion, and this could not be further from the truth. As I mentioned previously, we pass on feedback to the development team regularly. What makes that more difficult is having anywhere from 5 to 50 threads on a single topic. I understand that each thread may have its own sub-conversations taking place, but when it comes to being able to parse and provide feedback to the developers, one thread per topic is best. I disagree with your stance that merging destroys conversations. I encourage everybody to use quote tags to keep a conversation going post-merge by quoting the posts you are replying to.

In response to your final point, our moderation team is still getting used to the changes in how we handle GvG threads, and mistakes can be made occasionally. We are working hard to get everybody up to speed on the new policies regarding those threads. As for threads being moved to Linksville, I touched on this briefly not too long ago but I will repeat myself here. If the primary focus point of a new thread is a link, it will be moved to Linksville. If you, or anybody else is providing a link with the intention of holding a discussion related to its content, please provide your discussion points in the thread with the link. If a new thread contains only a link and the word “discuss” it will always be moved to Linksville.

We hold our staff members to the same standards as the players when posting on the forums and encourage them to exceed those standards. That said, developers are real people too and we prefer that our staff members post with their own personalities and not just rehash marketing speak. If a developer is not abiding by our standards we work with them to improve how they communicate on the forums.

Can’t say much at present, but if I have anything to say about it, players will definitely see Hobo-Tron again.

Because I love that little guy (as a character—as an individual, at least when he was on Southsun Cove, he was a total jerk-bot. Now that he’s fallen on hard times, it remains to be seen which direction his life will take).

Greetings Dream,

Allow me to take a moment to answer some of your questions and hopefully alleviate your concerns. In regards to your first question concerning posts and threads being removed, allow me to quote another member of our Community team who addressed this concern earlier this month:

CC Danicia.1394:

Our Forum Code of Conduct is very clear regarding what is acceptable discussion. It’s true; we do not allow “I quit” threads or threads created simply to complain. We DO allow negative threads, as long as it remains constructive and respectful. Not just respectful towards each other, but also to our staff, which includes the Moderation Team, Dev Team, and more.

…

Our goal is to allow our community to express their thoughts and desires for the game, but not at the expense of our welcoming and respectful spaces.

That said, threads and posts are removed because they violate the forum code of conduct. We do not remove posts simply because we don’t like what people are saying. In short, it’s not what people say, but how they say it. As long as people engage in critical discussions in a way that treats developers and community members respectfully, there should not be an issue.

However, we are human and we do make mistakes. Which is why we encourage you to email forums@arena.net if you believe a moderation action was made in error.

We are always seeking to improve with moderation on the forums and having the opportunity to correct mistakes and educate those involved is the first step towards doing so.

In response to your question about how we collect and pass on feedback, the simple answer is “yes”. We have a rotating schedule of all the subforums, ensuring that each subforum is reviewed regularly and feedback from each subforum is passed on to the developers. Additionally, after an update, feedback is gathered from forums most affected by the update. In the case of the most recent update, WvW made up a significant amount of the feedback, and yes the negative feedback was included as part of that report. To be frank, I personally spent my entire afternoon yesterday reading and gathering feedback from the WvW subforum for yesterday’s report.

I cannot make promises regarding what actions the development teams will take based on the feedback we provide, but I can promise that they do hear your feedback, either by reading it directly here on the forums or through the reports we send them each day.

As part of the Community team, communication with players is always at the forefront of our minds and we’re always looking at methods to make improvements in that field. That said, we will leave this thread open today, so you can ask further questions, and share your concerns. Please note that if the discussion does not stay civil or constructive, we’ll close the thread.

Our hope is that by leaving this open for discussion, we can show that we are listening and working to improve our processes.

Ulalume.9584:

Thanks, Evan! I am very happy to hear that. An overall damage breakdown will help teams figure out what’s working well and what is not.

I know you can’t give us a date, but is there a chance we will see any changes to the scoreboard this year?

Very unlikely, we have many other high priority features to work on. This was more along the lines of: “What would an ideal spectator mode have? We need to do that at some point.”

Timze.7980:

Can I currently get Master of Baubles at world 2 achievement still?

You should be able to get that achievement.

Okey-dokey, Super Adventurers. We’ve identified the problem thanks to your reports.

Fuzzion.2504:

Regarding the changes

In the positive

1. Roaming has become way more fun
2. Adding stat bonus as a reward is a good step forward
3. Added incentive to WvWvW
4. Use of heights as strategy was factored in during the map design
5. Greatly increased the need for everyone on that particular map to work in unison
6. Surprise tactics by rushing on said occupied point creates anticipatory jitters
7. Some use of water combat is still in-play
8. Felt like I was playing in an entirely new map. It was a good feeling for the stalemate feeling we had in the BL.

In the negative

1. Roaming has become harder for duos or singles
2. Stat Bonus is too much. 25 would be better than 50.
3. Increased Lag reported by all players
4. falling off the map into unintended areas ,i.e. map glitch
5. 3 out of 5 cap points should be increased to 4 out of 5 to balance reward and sacrifice

Overall, I think the WvWvW team are heading in the right direction.

-Fuzz

Fuzz, thanks for the feedback. A couple of responses:
1) The lag is an issue we are aware of and a result of a bug we will fix as soon as possible.
2) Please report any and all places you can fall out of the map or get stuck. We will continue to address those as we can.
3) The buff is something we will continue to think about. There are alternative frameworks for the buff that I think we will at least look into.
4) For now, we will stay with 3/5 because it makes it easier to capture and harder to hold. If it turns out that this doesn’t function the way we intend it to, we will re-evaluate it accordingly.
5) Roaming in the middle is absolutely more difficult, however, travelling the edges of the map shouldn’t have become any more difficult. At least that’s how it played for me yesterday.

Again, thanks for the input, and for playing.

Thanks for the report, this is a tricky one. We will continue looking into it. If you ever have more information on this bug like for example reproducible steps, go ahead and post them here!