Guild Wars 2

Hi Rom,

Thanks for the GA!
Are you getting any particular error messages at all with the crash? You should be able to locate the crash log by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. This may point us in the right direction as to the cause of the issue.

:)

Hi Idis,

I would like for you to delete the Guild Wars 2 folder located within your users library folder. You can do this by following the instructions below.

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Application Support > Guild Wars 2

5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Hope this helps!

Alright, after more people posted that they were having this same issue, I checked in with the team and they let me know that there is a bug causing Temple to pop more than other maps.

Our programmers have already found a fix for it, we just need to get it tested and it should be out soon.

Appreciate those of you that remained constructive.

We will be taking down the commerce system for maintenance at 5:00 AM PDT (12:00 UTC) on August 14th for 3 hours. The following systems will be affected by this maintenance:

• Gem Purchasing
• Buy Guild Wars 2

Thanks for your understanding

Client optimizations are in the works along with server side improvements to reduce skill lag, I assure you that. There isn’t really a time-frame set for when these will start rolling out (hopefully in the next month). I hope to have more information on that soon.

The last thing we want to do is alienate the player base that doesn’t have hardcore gaming machines. As Colin mentioned, there are benefits to using the graphics settings for character models coupled with the removal of culling.

-Bill

sgtbluefire.2680:

Hey Luis, you don’t think you could give a rough ETA on this known issue do you?

Hey sgtbluefire,

It sounds like you’re experiencing a somewhat different issue than Kelkka. If I’m understanding your post correctly, you’re able to bind the camera control to one of your joysticks on the PS3 controller but it doesn’t work underwater? Is this specifically on the Mac Client?

Accusing any player, guild, or server of cheating, griefing, hacking, or exploiting is not allowed on the forums. If you witness any of these acts while playing, please report them using the in-game reporting tool. The forums are not the place for these discussions.

This is includes accusing players of being abusive. If you feel a player is abusive while playing, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue and take any appropriate action.

corepunch.4807:

I’m reporting them here:

http://registry.pw/report-abuse/

You are also welcome to add them to this thread and if the sample is new, I will add it to the sticky post above.

Howdy all,

We’re going to lock down this thread. If you review the Forums Code of Conduct, you can see we do not allow conspiracy threads, or comments which are disrespectful of our staff. Please review the Code of Conduct ( https://forum-en.gw2archive.eu/forum/rules ) to avoid further thread closures & deletions.

Support cannot establish that he owns the account. Have him review the ticket and respond.

Any team can sign up, but the tournament will be held on EU servers it seems.

Update: 13 August 2013

Please note: A lot of people are using the Tickets for Review thread to argue with support decisions on behalf of a friend or family member. That is not what the thread is intended to offer. Once you have been given a response, do not continue to ask for further reviews, just as the player involved should not not continue to submit tickets.

130805-001971 Agent asked questions on 12 August and player need to respond so we can resolve this.
130802-000812 Resolved
130806-002194 Resolved
130809-001032 We apologize for the time needed to resolve this ticket. We hope to have an answer for you shortly.
130807-000073 We are unable to verify ownership of the account. Please respond with answers to the agent’s questions
130808-001812 We are unable to verify ownership of the account; the info given is very skant. I suggest your friend provide more info to prove he owns the account, as multiple people appear to be claiming it.
130728-000943 Declined: This account was involved in a network of RMT and will remain closed.
130731-000792 Declined: Botting. Will not be reinstated.
Elendear.9281 Please submit a ticket if the suggestion in this thread did not resolve the matter for you.

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• Once an issue has been reviewed and a response given, do not post the issue again. This is not a forum for arguing with support decisions!
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

*Always include your 12-digit incident number in every post.

Update: 13 August 2013

Please note: A lot of people are using this thread to argue with support decisions on behalf of a friend or family member. That is not what this thread is intended to offer. Once you have been given a response, do not continue to ask for further reviews, just as the player involved should not continue to submit tickets.

130805-001971 Agent asked questions on 12 August and player need to respond so we can resolve this.
130802-000812 Resolved
130806-002194 Resolved
130809-001032 We apologize for the time needed to resolve this ticket. We hope to have an answer for you shortly.
130807-000073 We are unable to verify ownership of the account. Please respond with answers to the agent’s questions
130808-001812 We are unable to verify ownership of the account; the info given is very skant. I suggest your friend provide more info to prove he owns the account, as multiple people appear to be claiming it.
130728-000943 Declined: This account was involved in a network of RMT and will remain closed.
130731-000792 Declined: Botting. Will not be reinstated.
Elendear.9281 Please submit a ticket if the suggestion in this thread did not resolve the matter for you.

It looks as if it is authentic, but I cannot be sure. I would recommend that you change your password (which you have), remove your personal email address from the post above (which you have not, but has been suggested by others), and feel free to contact Support by filing a ticket through the “Ask a Question” tab on that linked page if you’d like further help.

I believe this is an individual issue. You can contact Support by filing a ticket through the “Ask a Question” tab on that linked page and they should be able to assist you.

We respond to all support tickets. Please ask him to check his spam and junk filters. Alternately, he can update his ticket to ask about the status there. We cannot send you PMs about your friends issue, nor can we resolve this sort of personal issue via the forums.

Thanks for understanding.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

• Fixed various server crashing issues
• Fixed an issue where Dead Eye Dunwell was easier to defeat than intended.

Hi ixion – Your crash logs are showing some CRC errors. I’d start with a Disk Check and then follow up with another repair after that.

Hi EldredHash – Did you make sure to update all necessary drivers after reinstalling Windows? This is likely the case.

Thanks for the report, we’re testing some fixes for this now.

-Karl

Hi Itsnotminor – Are you still having this issue? It sounds to me like either your system doesn’t meet the minimum requirements, or you may be missing or have corrupted video card drivers.

Hi Schlabbalord,

It sounds like you’ve got a lot going on here and so I’d recommend putting in a support ticket so that our TS Team can better assist you one on one. The thread below should give you the details for contacting support:

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Hey, glad to hear it!

Definitely let me know if the issue returns or if you have any other questions.

NanoEliteSixSixSix.8935:

“Instead of announcing my candidacy for reelection, I’ve instead decided to announce that you’re all…” <Queen puts on a very Emperor Palpatine-esque hood in a sinister fashion> “Morons…”

I see what you did there. I adore that parody and just shared it with my team.

While this thread got a wee bit off topic the bullet list of recommendations and requests in the topmost post still bears noting. And I know I need to bump it back up to the front page when I’m seeing folks post a question and immediately send me (and perhaps other members of the Anet Team) a PM to follow up.

Thanks for reading the first post and following those guidelines!

Hi Yousux – Kylla is correct in that this is an issue with your 32-bit operating system, particularly in regards to the crashes. Your crash log points to this directly:

“*—> Crash <—*
Out of Memory: arena=Environment, cat=Prop Packfile, allocBytes=10396684, arenaBytes=71425224, fallbackBytes=62304, align=0 , "

This may also be tied to that green/blue issue that you’re seeing in game, but as far as I can tell this has usually been an issue with a failing graphics card.

For the crash issue – there may be some workarounds that have worked with other players. One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Aside from this, the only other thing that may resolve these crash issues for you would be to upgrade to a 64-bit operating system.

So many questions can be answered with a review of this single thread, so I’m moving it to the front page again. ~invokes dev privilege~

Hi Mrpeanutdc

Do you have any security software enabled? That’s the usual cause of this error. If that’s not the case, what’s your usual connection method? Do you have at least a broadband connection?

As explained, the system is working just fine.

I’m following up on this now. Apologies for the quietness on this issue, and quite honestly I’m not certain that each of you are experiencing the same thing, but I’m sure the team will look at this very soon!

Please have him contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will probably be able to assist him if he is the owner of the account in questions.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Oh dear lord, you are NOT pretending that all you said was a single reference to a specific type of amphibian. That is not even close to the truth. Now, either you’re experiencing selective memory loss or you think it’s ok to use seven(7!) expletives in three lines of chat.

Oh, and let’s not forget that you also told people to file false reports against other players to try to drive them off the server. Do not worry about what someone else is reporting — if they even are doing that — worry about what you are doing, because it’s seriously wrong.

You received a short suspension. I suggest you use your time-out to think long and hard about what you did and how you can better show respect to other players in the future. We want you to be a member of our community, but please be more considerate in the future.

Please do not try to vet third-party programs on the forums, through us or by pinging players about their “acceptability.” Everything we have to say about such programs is included in the sticky above, and we’re not able to advise you further.

Do pay careful attention to two things: Anything that shortens a process and is not an integral part of the game may be viewed as “giving advantage” and many, many such programs do contain malware.

Please have him check junk and spam, because sometimes the mail is filtered by the provider. If he does not find the mail, then ask him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

First, please NEVER use a friend’s account to post. You may ask him or her to post for you, but you should never access someone else’s account — nor should the account owner allow you to do so.

Second, you submitted a ticket, and I’m sure you will be helped promptly. Please allow a few days to sort out what happened on this account and watch for a response from support.

The name was reported and censored by an agent. I believe that you used the name without negative intent, but several of us saw it and felt because it was spelled in such a way that it caught the eye, it would continue to be a support issue because it would be reported as being racist. So while you feel the change was “with no valid reason” I disagree and feel that there was a valid reason: it’s remarkable closeness to an extremely racist name.

I am glad you found a name that you like better, and thank you for your understanding in this case.

Hi ToT – It looks like the fault module for this particular crash is “d3d9.dll” which usually indicates an issue with DirectX.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

If this doesn’t resolve the issue for you, I’d recommend a clean installation of your video card drivers.

As for the issue with Meteor Shower (and a plethora of other effects) no longer playing their sounds, it is currently fixed internally and should be back to normal on the next release.

Thanks for reporting!

This is a known issue for the skills and balance team. They will get to it as soon as they can. Thanks

I forwarded this information to the skills and balance team. Thank you and if you come across any other skills that have this issue please speak up

Sounds like it’s… random.

Quoting Colin from another thread on this matter:

ColinJohanson.2394:

The setting adjustments you can make currently will expand beyond just WvW, and simply be a game wide setting you apply for culling rules. For most folks, this means you can adjust the settings to actually improve your performance over current performance if you wish, since fallback models and name-tags are cheaper than full model renders.

If you do want to turn everything up to insane, you also now have that option to see an extremely large number of people in all their graphics glory. The choice is entirely yours!

In other words, yes you will be able to adjust culling levels the same as WvW.

The Crown Pavillion (which includes the Queen’s Gauntlet) will be turned off after September 3rd and will remain off until it’s ready to return. The open world balloons and beacons of Kryta activity will also deactivate at this time.

As we have mentioned previously, most of the Queen’s Jubilee content will be available after the next release which goes live on August 20th.

The only piece of content that you won’t be able to complete after the August 20th is the Opening Ceremony story instance, which is presented the first time you enter the Crown Pavilion. Please note that this also includes the achievement for completing this instance.

All other Queen’s Jubilee achievements will continue to be available, including the daily achievements (which will rerun in a similar order).