Guild Wars 2

There’s a number of different things that you can try to improve your performance in game, though it’s possible the numbers you’re getting are the best your system may be able to handle. I’d recommend checking out this sticky thread first to see if anything there helps you out:
https://forum-en.gw2archive.eu/forum/support/tech/FPS-and-Performance-based-issues-1/first#post338300

Then contact Support by filing a ticket through the “Ask a Question” tab on that linked page. That’s the direction in which to send an appeal.

Mufflarn.2137:

Oh i had reached my mail limit, thanks for the quick help!

Oh phew! Glad it’s all good for you now.

Tebbz.3298:

So my account recently got hacked, not sure if it was a phish, I do not think it was. I haven’t even touched an e-mail for a good two months. Beyond that though, I have my account back and everything is peachy.

Except I lost 30 gold. And nothing was bought with it from what I see. Unless of course someone got on my account to buy 1021010 Orichalcum Pickaxes and then destroy them all to get rid of 30 gold.

I am thinking that they sent it in a message to their character and then deleted the message. Is there anyway to retrieve said message? And even if I could retrieve it, could anything be done about this? I wouldn’t be as desperate to get it back if it was a smaller amount but really I need that back.

Please update your support ticket to discuss the missing gold.

Glad to hear back from you! Thanks for letting us all know what resolved the issue for you

Hi there Jack of Blades – If running repair (thanks for your suggestions Ilithis Mithilander ) didn’t resolve the issue for you, would you mind providing a crash log to the thread so we can take a look? You can find this by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file.

I’ve seen this posted all over the forums and I thought, rather than try to re-invent the wheel I would create a sticky for it since it is all good information and should fix most issues players will run into with the Mac Client. I’ve added a couple things here and there to help out with the flow of the document and some steps we use with tickets.

Thanks go out to Kyllaa for putting this little bit of info together and providing help to the Mac community in general.

I would recommend trying out all the steps on this list for any issues you may be encountering with the Mac client.

1.) Run software update to ensure all drivers and OS are up to date. (Remember the Mac client requires the latest version of 10.7 or above)

2.) Try repairing disk permissions via Disk Utility first.
(Finder -> Applications -> Utilities -> Disk Utility)

3.) Repair the client install
Open Terminal
Type the following:

/applications/guild\ wars\ 2.app/contents/MacOS/cider --use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair

4.)If it doesn’t work, you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues, even without the previous steps however, it will lose all saved log in/password and in-game settings.
To access this:
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

5.) Rest your SMC and PRAM:
To reset the SMC please follow the instructions provided on the following web page.

http://support.apple.com/kb/HT3964

The NVRAM/PRAM is what stores certain settings to allow your OS to access them quickly. I would like to ensure that none of these settings are interfering with the game being able to launch. Please note that resetting the NVRAM/PRAM will also reset these settings which may include resolution and volume among other information.

To reset the NVRAM/PRAM follow the instructions below:

1. Shut down the computer.
2. Locate the following keys on the keyboard: Command (?), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Immediately press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears. Continue holding the keys down until the computer restarts, and you hear the start-up sound for the second time.
5. Release the keys.

NOTE – Resetting NVRAM/PRAM may change some system settings and preferences. Use System Preferences to restore your settings.

6.) If none of these steps are able to resolve your issue please refer to the Sticky post on submitting a support ticket, and reference this post so we know what steps you’ve done already.

Vagrant — please update your ticket to let the team know you purchased a rename and would like to discuss a refund of those gems (or replacement of the contract for future use).

Thank you.

I wanted to make an update to this thread. Bacon kindly sent me some info about the gift, and right after the distribution we were working with two different dates due to miscommunication. The promotion was intended to provide a free kite to those who purchased gems through June 30th (in UTC time).

Bacon has his kite and I’m looking to see if anyone else who should have received the gift and didn’t was given the wrong information when he/she contacted Support. It’s not likely this happened, but if someone qualified and we flubbed the dates, we’ll update them.

ShunnyBoy.2456:

I have a different problem with the zenith skins. I was careful with picking the skin so I got the correct ones. But when I applied the skin (specifically the zenith trident), I could no longer see my trident. It’s like it became invisible and I also could no longer see the preview of the zenith trident when trying to preview skin on my achievement window.

What’s odd is that other people can see the zenith trident on my character and can preview the skin without any problem.

Any idea how to resolve this kind of problem?

Wow, no, I don’t have any info on this. But obviously, “that can’t be right” comes to mind. Have you submitted a Bug Report?

Let’s be clear. I love my job, completely adore being able to help people and serve as that liaison-y person between players and the company for support-related issues! It’s mainly just a problem with people — honestly, you’re right AP — submitting a ticket and then messaging me to try to expedite it or, having gotten a couple of thorough reviews, pinging me via PM to ask for another review or to argue with the decision.

As a company, we are open to another review. We’re even open to defending a decision, of making it clear why something must be as it was told in the ticket. Heck, you’ve probably all seen us reverse a decision due to a forum discussion! It’s part of being responsive, and that’s what we’re all about.

But those discussions should happen on the forums, not via PM, so that others can benefit from what we learn about one player’s situation. So much can be gained with an open discussion, and while PMs are great for some things (I’ve gotten some PMs I truly treasure) the best place for situation discussions is the forums. (Exception: telling me about an exploit or exploitable bug, which naturally cannot /should not happen in a public space.)

Thanks for understanding! <3

Thedenofsin.7340:

Gaile Gray.6028:

That really does sound like a bug, but I’m concerned that the team won’t have enough information from an in-game bug report. Would you be willing to submit a ticket about this? Don’t worry — we will not take action on your account! But if you submit a ticket, we can get more details so the devs can look into what sounds like a quirky bug that needs to be corrected.

Thanks!

Already known bug – flagged by the developer: https://forum-en.gw2archive.eu/forum/wuv/wuv/ANET-Fix-Your-Towers/first#post2472718

Thanks for that! I wasn’t quite sure, and of course a ticket about it may occasionally contains info that helps the devs resolve the issue, but it looks as if they’ll ask in that ticket if they need more particulars, so I think we’re good.

Mufflarn.2137:

I bought 10 keys about two hours ago and i still haven’t received them, is it normal that it takes this long or am I just missing something? :/

Oh no, you should have gotten you keys right away — usually within a few minutes. Is your in-game mailbox empty? There is a limit of 10 mails that sport the “envelope” icon, so you may need to delete a few to get your delivery.

If you truly have not received the transmittal mail after you’ve allowed a few hours (just in case the store is super busy), then I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Yep, once you’ve created an account, you simply log in using those credentials — e-mail address and password — and you’re good. If it’s a new install it will take a while to install, so you might want to log in and get it started as you head to bed. But honestly, with streaming content it’s not too big a deal, and you can install in the background while you do other things on the computer.

If it’s been a while since you installed, you may be asked to change your password. We’re not trying to be a nuisance, but password lists from other sites sometimes make a player vulnerable (if he’s used the p/w on multiple places, like forums, other games, etc.) If you get pinged to change the password, that’s easily done and you then can start the install.

Congrats on the new laptop, btw, and welcome back to the game!

This is a great topic. I’m a big fan of mobas and would personally like to see a way to achieve similar team building before a match starts. This would also help solo queue players a lot, allowing them to form balanced teams after joining a match. The prerequisite for this would be templates.

Hey guys – In order for us to better assist you guys with this issue, please submit a technical support ticket. We’ll need to gather some information and possibly try a few things, but this will be the best way for us to get to the bottom of this issue.
Please refer to the thread below in regards to contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

The more specific and detailed you can make your response the better this will help us investigate this issue.

I appreciate your patience!

This is a really good idea; one that we’ve already talked a lot about. With templates, we’d want to give new players a few default builds to try instead of the one. Templates would also make highlighting other players’ builds much easier.

Hey guys – This is not a technical based issue. I would recommend creating a support ticket in regards for further assistance with your account.

https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post285416

Hey wrathxp – What’s your ticket number?

Please post this in the Tickets for Review. And have your cousin update his ticket instead of making new ones! I’m not going to jump to review a ticket that is only minutes old and I’m pretty sure the team is finished with the multiple reviews but I’ll take a look if I have the older ticket numbers in that thread.

You’re welcome to suggest the “multiple tab” idea in the Suggestions Forum. I can see both sides of that, with greater assurance of noting the soulbound-ed-ness of an item, but with more time taken in reviewing all those tabs. So I suggest you share the thought in that forum and see what other players say.

I personally don’t think another confirmation system is the answer, but the devs may feel that it would be a good thing to have that (and they know a lot more than I do about the whole player experience ) . The bottom line — as I learned long ago in GW when I blithely hit “accept” and vendored a white dye — is that you need to slow down just a bit and pay attention to what you’re doing. No amount of “hand holding” (an apt term, imo) can prevent someone from doing something foolish. (Case in point, accidental deletions of characters. It’s surprising that someone does that, actually types out the name and still deletes in error.)

This will be fixed in our next regular release.

That really does sound like a bug, but I’m concerned that the team won’t have enough information from an in-game bug report. Would you be willing to submit a ticket about this? Don’t worry — we will not take action on your account! But if you submit a ticket, we can get more details so the devs can look into what sounds like a quirky bug that needs to be corrected.

Thanks!

This is an intended effect for the Superior set. For balance reasoning we cannot have 3 sets of 15% boon duration.

highlander arc — just checking in with you. Did you submit a ticket? It’s really important that you do, so we’d appreciate hearing from you!

Ahaha – thanks. I had been typing out the % signs before but players started telling me nothing was showing up.

We found an issue with Keg Brawl and had to disable it. We will activate Keg Brawl again once we fixed the existing issue. Sorry for the inconvenience.

We found an issue with Keg Brawl and disabled it; that is the reason why you are getting into the regular PvP rotation. We will enable Keg Brawl again once we fixed the current issue with it. Sorry for the inconvenience.

The stories are connected. You’ll find out more later this year.

Sheslat.6750:

JonathanSharp.7094:

We get to see how Ridley Scott made Blade Runner with a companion DVD special, but in video games, no one talks about all the complex processes that go into making and balancing a game as complex as GW2 (which is basically 3 games in 1, all using the same balance #’s).

Hope this makes sense.

With all my respect but it make no sense to me, if you guys are trying to balance the 3 parts of the game using the same balance, it’s seems crazy to me.

Even in some games like lol, they balance around a classic game type but the characters which are considered top tier in 5vs5 are totally diferent from characters which are considered top tier in 3vs3.

I remember some of the last SoTG you mention that you want to new players in spvp from pve or wvsw to know what their characters do, but I want you to know that everyday that I see new players on the mist i just listen the same question. where are the rings and other accesories apart from the amulet?

You guys split the game to make spvp competitive , I dont understand why you dont divide balance to the same reason.

As I’ve said, if we split EVERYTHING and maintained 3 versions of every skill in the game (PvE/WvW/PvP), we’d be adding a LOT of work for the balance team. As it is, we try to keep most things consistent, and only split where we feel it is needed.

It’s a work flow issue, hope this makes sense. It would also mean that players would have to learn 3 different versions of every skill, which is not good for new players.

@ Defektive: We give Endure Pain with a trait, would Berserk’s via trait be too strong?

Or, alternate idea, what about a trait that aims solely at resistance to blinds? Sorta like the Goggles for Engineer.

Not saying we’d do that, just asking.

Jzaku.9765:

JonathanSharp.7094:

I meant Arcing.

Sorry, in a meeting. My bad.

That still makes no sense and has nothing to do with rush anymore, which is the topic at hand here.

Nods, that’s just an animation change, which is possible.

Just, while we’re talking about it, I’m also just thinking about the weapon overall, how it performs in all game types, strengths, weaknesses, what would happen with adjustments, etc.

Sorry to brainstorm w/ the community in an effort to be more transparent. My bad!

JonathanSharp.7094:

But actually, thinking about it more, Arcing/Rush/100b. All those could be moved, but what would it do?

What if the CD on 100B was reduced and it moved to 5? WHat would happen if 100B went to burst and Arcing went main bar? Trying to remember the bar + all the names from memory, sorry if I messed it up again.

But actually, thinking about it more, Arcing/Rush/100b. All those could be moved, but what would it do?

What if the CD on 100B was reduced and it moved to 5? WHat would happen if 100B went to burst and Arcing went main bar?

I meant Arcing.

Sorry, in a meeting. My bad.

I say play it a while and then see how you feel.

We did a big set of improvements to Necro recently, and we want to make sure we don’t over improve their defense capabilities.

We want to shift more focus to death shroud throug main hand skills, but, again, we don’t want to do this too fast, ESPECIALLY with a major Pax tournament right around the corner.

So death shroud gains may not be as high as you would like, but we’ll keep monitoring them and looking at further improvements to make.

pajamaboi.9534:

JonathanSharp.7094:

pajamaboi.9534:

Wow, I haven’t been playing this game for very long and did not play the first game very much, so I don’t know much about ArenaNet but this is amazing. It’s so great that you would write a response like this for the community. I think in all my time playing other MMORPGs, I’ve never seen such a detailed forum response.

Yes, you’re right. I think nearly all players, myself included, did not grasp the extent to which ideas had to be worked on before implementation. It’s clear that the company cares about the players, and it’s unfortunate that with the tournament coming bigger changes had to be made more quickly as opposed to slower changes. But I think a post like your reply would have been very useful pre-patch. Let the players know why you can’t just take their suggestions and do them. It’s great that you replied now, but if this had been known before, I think maybe some players wouldn’t have been so frustrated. Because it seemed like you guys heard their suggestions and then completely ignored it and did something else. That, I believe, was a big factor in the frustrated, hostile feelings.

Well, as I said, the gaming industry, overall, is still not terribly transparent to most of the world. I don’t think it’s anything secretive, it’s just not to the same level as, to use the example again, the “Making of” type stuff we see for so many movies.

Also, we try to reply as much as we can, but often times, it comes down to trying to get things done within our processes, or taking time away to talk to the players. If we get to that choice, we choose WORKING FOR YOU GUYS over talking TO you every time. We realize it may not seem like that on the outside, but game devs really bust their butts.

Haha yes of course. I’m not trying to take anything away from you here. Honestly, I think you should take the reply you typed, paste it in a new thread and sticky it. Then on half the complaint threads, someone can just reference the thread in response.

Nods, I agree. We want to be more transparent where we can be.

And the truth is, most of the time, it’s not that we don’t want to tell you guys these things, we’re just so freaking busy, we just don’t have the time. We’ll try to do as much as we can on that matter.

Allie has been helping us a TON by helping to explain things to players while we keep our heads down to design/implement changes.

Thanks for the thoughts Pajamaboi!

Maybe 100B becomes the burst and Rush moves to the main bar?

DISCUSS!

Arheundel.6451:

JonathanSharp.7094:

dillius.2531:

Bought this game on release, came back only recently. Already quitting again due to the terrible state of sPvP, primarily due to this function and solo queue being missing.

This game has done more good for MOBA’s than anything the MOBA developers have ever done. One of if not the most popular MMO outside of WoW has treated its PvP with such insane disregard that it absolutely boggles the mind. I do not think I have ever so quickly decided to go back to DOTA/LoL from “taking a break to play another game” in the many years I have been a gamer.

Err…if you want Solo Q…you should…um…how do I say this….“check back” ….. “soon”.

You like to tease people heh? ^^
Anyway, I can assume a soloq leaderboard will come along with soloq mode…can’t I?

Ya, those features go hand-in-hand, so we’ll release them together.

Pinkus.2860:

While I appreciate the thought process here Jonathan, what works for one part of the game, doesn’t always work for the others. Finally we had a structurally strong build which only needed some damage tweaking (aka the fear damage and possibly the burn damage also) to fix the fotm 30/30/10 build. Instead, you ruin it completely by moving greater marks to the master tier. There was already a serious lack of condition build diversity and now we’re left licking our wounds. WvW was finally seeing Necros again but I guess people will just bench them again.

We’ll have to see. Keep in mind that the base size for the marks has gone up now, so the trait isn’t as “needed” as it was before. Unblockable is great, but in WvW, having a large “base” size for the marks should help relieve the “need” for that trait.

Again, we’ll have to see. Thanks for bringing up that point Pinkus. It’s something we considered, and we’ll just have to see how the meta handles the new changes in WvW. We also keep changes in mind for PvE Necros as well.

pajamaboi.9534:

Wow, I haven’t been playing this game for very long and did not play the first game very much, so I don’t know much about ArenaNet but this is amazing. It’s so great that you would write a response like this for the community. I think in all my time playing other MMORPGs, I’ve never seen such a detailed forum response.

Yes, you’re right. I think nearly all players, myself included, did not grasp the extent to which ideas had to be worked on before implementation. It’s clear that the company cares about the players, and it’s unfortunate that with the tournament coming bigger changes had to be made more quickly as opposed to slower changes. But I think a post like your reply would have been very useful pre-patch. Let the players know why you can’t just take their suggestions and do them. It’s great that you replied now, but if this had been known before, I think maybe some players wouldn’t have been so frustrated. Because it seemed like you guys heard their suggestions and then completely ignored it and did something else. That, I believe, was a big factor in the frustrated, hostile feelings.

Well, as I said, the gaming industry, overall, is still not terribly transparent to most of the world. I don’t think it’s anything secretive, it’s just not to the same level as, to use the example again, the “Making of” type stuff we see for so many movies.

Also, we try to reply as much as we can, but often times, it comes down to trying to get things done within our processes, or taking time away to talk to the players. If we get to that choice, we choose WORKING FOR YOU GUYS over talking TO you every time. We realize it may not seem like that on the outside, but game devs really bust their butts.

dillius.2531:

Bought this game on release, came back only recently. Already quitting again due to the terrible state of sPvP, primarily due to this function and solo queue being missing.

This game has done more good for MOBA’s than anything the MOBA developers have ever done. One of if not the most popular MMO outside of WoW has treated its PvP with such insane disregard that it absolutely boggles the mind. I do not think I have ever so quickly decided to go back to DOTA/LoL from “taking a break to play another game” in the many years I have been a gamer.

Err…if you want Solo Q…you should…um…how do I say this….“check back” ….. “soon”.

I’m voting for Kiel. You should, too!

Volrath.1473:

JonathanSharp.7094:

I just think it’s cute that we have this thread going concurrently with a thread that’s saying Necro’s have no survivability, death shroud is horrible, and that Necro’s, in order to be viable, need to start PvP with life force.

https://forum-en.gw2archive.eu/forum/pvp/pvp/So-you-want-us-to-use-Deathshroud/

:)

Have you seen the video?
Have you played the game for more that 5 min in the last month? and i mean PLAYED not logged in to run some “tests”…
Can you share the number of players that stopped logging in in the last 3-6 month?

No, I can’t see the video in China (DID YOU READ MY FIRST POST???)

Yes, I actually play with a lot of the players on the forums, and see them in queue.

Our numbers are actually on the rise.

GG!

RE?

Oh, also, to the Op’s point (sorry, I’m about to present in China, my mind is elsewhere, didn’t mean to ignore the OP):

The reason we did a “big” change for the Necro, as I’ve stated before, is that we had the Pax tournament coming. We knew we wanted to get Necros and Warriors up with the other classes, and that’s why we had big changes.

Also, a lot of our changes happen VERY far ahead of what you guys see on live. What do I mean?

• It takes us time to get our changes to editors for writing (any text/trait change has to be edited). This can take a week or more.
• We have to then get changes to writers.
• We then have to make sure we work with artists for any visual changes
• We also have to work with sound to make sure we have sound for any changes
• We have to work with icon artists for icons if they’re needed (in the case of Death Shroud 5)
• We have to make sure the changes get through multiple stages of QA testing
• Then with the changes in, we get time to play them before we do final changes
• While doing all this, we have to take the current meta, be it in dungeons/wvw/pvp, and from that, try to extrapolate what we think needs to be done a few months in advance.

This process can take a LONG time, as you can imagine. It’s not as simple as, “Oh, let’s change this to a 2, and change that to a 7.”

I know the video game industry in general is not very transparent when it comes to how things actually work, but I wanted you guys to know that a lot of times, there is a LOT of process for even the SMALLEST balance/content changes.

We get to see how Ridley Scott made Blade Runner with a companion DVD special, but in video games, no one talks about all the complex processes that go into making and balancing a game as complex as GW2 (which is basically 3 games in 1, all using the same balance #’s).

Hope this makes sense.

Oh, also, the reason we can’t give Necro’s too much disengage has to do with the point of “purity of purpose”.

In this game, we want to allow classes the ability to deal with all situations but in different ways. But, if we give all classes all TOOLS (which is a different thing), then players get confused as to which classes fill which roles, and in what way they fill those roles

Example: In PvP, the Necro and Engi both vie for the position of condition pressure. The engineer has more physical alternatives, the Necro has more boon/condition manipulation, the Engi has more escapability, and the Necro is a little squishier. If we gave the Necro too much mobility or escapability, then all of a sudden their “tools” start to line up exactly. If this is the case, one of them will simply be better than the other, as far as efficacy goes, and thus, one will push the other out of the meta for that “role” on the team. This class would then be the “apex” predator for that role. So, in order to prevent this, we try to make it so that the classes don’t have all their tools overlap perfectly. This means you have to say (following our example), “Well, if we take a Necro, we get more condies, but a squishy body that can’t disengage…..but if we take Engi, we lose some DPS and control (depending on utils), but we get someone who can stand up to a spike better”.

Make sense? If we just gave the escape to Necro’s, then all of a sudden, the Necro is just the clear choice. Not all decisions come down to a clean break like this, but this is the type of thing we’re trying to do when we “deny” some classes certain tools.

This is the same reason that Red doesn’t get interrupts in Magic, the reason that Zergs, normally, have much more mobility than Protoss (since Toss are usually stronger unit-by-unit), and why Karthus has no escapes. By denying tools, you create choices for the players. We sometimes do a poor job of this, sorry. But overall, we try to make it so that all classes have choices, and teams have choices in which classes they bring.

Also, keep in mind we’re trying to get 8 classes to fit into 5 slots, for PvE, Dungeons, and PvP.

This is all high level, and I’m in a rush, but I just wanted to explain this real fast…..

It’s funny, being in China, I have more time to post on the forums than I do while in the office. That’s irony or something….like 10,000 spoons….

-Chap from China

Just wanted to jump in and say I’m watching this, but I didn’t want to derail this thread.

I think the “high level” and the “casual” are equally important to the health and life of the game.

The truth is that we need to balance for both, and we need to use 1 set of #‘s for THREE game types, which all have “high” and “casual” markets. So, in a sense, the balance team is balancing for 6 different types of players, all while trying to keep the #’s as consistent as possible for all game types.

Keep the other game types in mind and thanks for being cool/calm/collected when discussing such a volatile issue.

ensoriki.5789:

Take the medium of the two.
Necro’s are eating up quite a bit of damage, and putting out a significant amount that well still feels somewhat absurd for how long they’re maintaining themself with shroud.

Without that lifeshroud however it’s not really a biggie and they go down fairly quickly. So sure at the beginning of the fight they’ll go down easily after that it’s a pain.

Nods. I’m simply illustrating the fact that we often hear things from the players that are diametrically opposed. And thus, if it’s hard to do “what the players want”. This is a good example of that.

Also, a Warrior with an OH Shield can block all of this, but I’m not sure that makes Warriors OP in tPvP.

Just an aside.

We just increased the death shroud for the main hand skills this patch, which therefore should therefore reduce the Necro’s reliance on spectral skills for sustainability……?

Did you read the notes RonPierce?