Guild Wars 2

Ah, the infamous black screen issue. Sorry you’re having to deal with this guy – it can definitely be a pain, mostly due to the fact that there are a number of different causes and so some troubleshooting will need to be had.

A couple of things: I’d highly recommend updating your Windows to Service Pack 1. You can do this by clicking the Start button and typing in “Windows Update” in the search bar. I’d install all critical updates.

Next, you’ve got quite a few applications running. It wouldn’t hurt to eliminate any background apps as being a possible variable that could be contributing to this issue via Msconfig. If that doesn’t resolve the issue for you, you can always re-enable them.

Lastly, though you had mentioned you port forwarded appropriately, have you tried bypassing your router all together and connecting directly to the modem?

Hey there MrTheBigBadMe – Ilithis Mithilander illustrates his point very nicely. World of Warcraft, SWTOR are vastly different games and aren’t really the best for comparison. They’re essentially an entirely different “beast.” The FPS that you’re reporting getting sound about right, but you could try tweaking some of your Nvidia Control Panel settings to see if this will give you a slight boost in performance:

1. Right-click on your desktop and select “Nvidia Control Panel.”
2. Once opened, left-click on “3D settings” and select “Adjust image settings with preview.”
3. Select “Use my preference emphasizing” and move the slider to “Performance.”
4. Select “Use the advanced 3D image settings” and left click on “Take me there.”

This should take you to the “Manage 3D Settings” window. Once here:

5. Change “Power Management mode” to “Prefer maximum performance.”
6. Change “Multi-display/mixed GPU acceleration” to “Single display performance mode.”
7. Change “Vertical Sync” to “Use the 3D application settings.”

Once completed, click “Apply” and start up Guild Wars 2.

Once loaded, access the “Graphic Options” window and make the following changes:

1. Change “Refresh Rate” to “60 Hz.”
2. Change “Frame Limiter” to “60.”
3. Change “Reflections” to “None.”
4. Change “Render Sampling” to “Supersample” then back to “Native.”
5. Enable “Vertical Sync” at the bottom.

Go ahead and give these settings a try. Hope this helps!

For a clean installation you can use third-party apps such as Driver Fusion. If this isn’t something you’re too familiar with and not comfortable doing, I’d recommend first just updating the video card drivers. AMD has a handy-dandy little auto-detect tool that should locate the appropriate drivers for your system. Check out the link below!

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Hey there JarlyX! Thanks for giving us something to go off of right off the bat!

I took a look at your Speccy Snapshot and your RAM configuration caught my attention. This could just be an improper reading by Speccy, but from the sticks of RAM in your system your memory should be running at 800MHz but instead it’s running at 534,4 MHz. If you are comfortable with making changes to the BIOS, I’d recommend adjusting the settings to their intended values since the memory appears under-clocked.

Hey Chemor,

From what we’ve seen the Mac Mini’s from Mid -2011 and beyond should be capable of running the game. As far as graphics, the following or better should run the game:

NVIDIA® GeForce® 320M
ATI Radeon™ HD 6630M
Intel HD 3000

Thanks Gluon!

I was looking through the report and it looks like the crash logs indicate a potential fault module to be “atiumdag.dll” which may be pointing to an issue with your video card drivers.

I would highly recommend doing a clean installation of your video card drivers to see if this resolves or at least alleviates any of the crashes that you’re experiencing.

Let me know if you have any questions!

Kyllaa.1385:

Hi Luis! Are you a new Mac forum person? Are you just for us or what?

Just curious as I see a new name on here and we rarely see Anet staff in here.

Hey Kyllaa,

Yup I’m here just for you guys, to offer what ever help or answers I can. I’m part of the Technical Support team, looks like I’m missing a title but that should be remedied shortly.

Hell Avenger.7021:

lol… people does not study economics… Increase supply does not necessary affect demand, unless you talking about less prestige (that would actually lower demand)

Increase supply has an effect on price, lower prices. However, lower prices meet higher level demand due to affordability. You will not see people trying to outbid each other for more available products.

Anyway… this thread is just…. LOL

Btw John, this is a supply curve shock, and not a price shock. It is a movement of the whole supply curve and not movement on the curve. That graphs don’t apply.

1. It would be a shift, not a shock.

2. Shifts in supply always affect demand, just the degree with the change is relative to the individual market and the current state of the market. This is even more emphasized in a virtual economy.

3. The graph applies perfectly, though I do apologize for the confusing appearance, I just wanted to get up an idea of the shape quick and dirty.

4. “You will not see people trying to outbid each other for more available products.” this statement in not true at this point in the market, which is the point I was trying to make.

Hi Kaiser – As I asked another player in a different thread in regards to some random and annoying crash issues, do you happen to have the full crash log? It can be found in Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. You can attach it to the thread by clicking “More posting & formatting options…”

Unfortunately with crashes there is any number of different possibilities and so it helps us narrow down the issue much more quickly by collecting a bit of diagnostic info

You had better believe it! Which is a yes.

Hey there Gluon – Do you happen to have the rest of the crash report? You can find this by navigating to Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. You can attach it to the thread by clicking “More posting & formatting options…”

I don’t have much to go on with what you’ve provided, but just to start, I would like you to try the following steps:

1. Navigate to your Guild Wars 2 folder, which by default should be C:\Program Files(x86)\Guild Wars 2.

2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).

3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”

4. Rename this shortcut to “Guild Wars 2 Admin Mode.”

5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”

6. Click the “Compatibility” tab.

7. Checkmark “Run this program as an Administrator.”

8. Click “Ok.”

Once completed, let’s go ahead and repair the new installation location:

1. Right-click on “GW2.exe” and select “Create Shortcut.”

2. Rename this shortcut to “Guild Wars 2 Repair.”

3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

5. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

8. Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”

Allow the repair to run and once completed, double click on “Guild Wars 2 Admin Mode” to launch the game.

Hope this helps!

I believe Jonathan Sharp has mentioned this in the past, but I will repeat it in case you missed it. We are actually working on toning down skill particle effects.

Hey Scotty,

One of the things we’ve seen fix this issue is if you to delete the Guild Wars 2 folder located within your users library folder. Here are some steps to how you can do that:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch the BLTP it should load up.

The exchange is far from a mystery, if you take what you know of how it works, and applying knowledge of MMO life cycles in both game and economy, everything you want to know becomes pretty clear.

Rebort.6295:

Increasing supply to lower the price ignores half of the supply/demand equation. What happens when the increased supply creates more demand?

This is very astute. All evidence we have shows that doubling the precursor drop rate would actually increase the price, not decrease it. The shape of the curve looks something like this (obviously ignoring any actual numbers on the graph).
http://www.wolframalpha.com/input/?i=%28x+%2B+2x%5E2+%2B+x%5E3%2Bx%5E4+%2B+x%5E5%29+*-1

Thrumdi.9216:

I would personally like to see Robes of Power. Stylish lounge clothing for the relaxed WvW’er.

What about Robes of Powder? In a nice powder blue color. That’s stylin’!

Bacon.2360:

Anet is saying that they used UTC time instead of server time to give out the kites. So a purchase made at 7PM June 30th is actually at 2AM July 1st. GG, real classy Anet ignore your own server time!

There’s no way to run any sort of promtion, contest, or event without using a timezone and UTC is more widely known that PDT/PST. I’m sorry you’re unhappy. But please note you purchase 10 days after the promotional period, not a few hours.

Mike.7983:

Same deal as above don’t suppose someone at Arena Net could look into the missing kite issue, I believe I bought the consortium harvest sickle and many of the south sun supply crates before the deadline and did not receive any free promo kites.

If this doesn’t help if there a way to check the dates of the items I have purchased stuff from gem store?

Feel free contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to look into this for you!

Well, JT, I have no idea you knew the song, too!

Annnd, to wrap it up:

For all those purchases we hold dear
Just clear the mailbox and they’ll appear!

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you with this request.

ShadyNZL.9018:

I love happy endings…especially when kites are involved.

Me too! Glad that this all worked out for you, knulrik!

We do not get involved in internal guild issues. If you feel you want to pursue this, you’ll need to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Thank you for sharing those comments, AP.

Kodiak — Support will be more than happy to help you! So I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

And thank you for your support of our game!

I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

external.4571:

Hey gw2 team. I was wondering every since i got my commander tag on my ranger (euan aruna ivory) i’ve been wanting it on my mesmer (external the herald) mainly because i am not the more reliable commander (i mostly lead my zerg into a death trap without meaning to) and now i want my commander tag on my mesmer for the simple fact of guild missions. it would help myself and the CNB guild alot if you could make this happen for me since it took alot of savings and supply to raise 100gold and i really don’t want to go through that process all over again.

Please can you do this gw2 team

As far as I know, we don’t move achievements between characters. In fact, I know of no tool or resource that would allow us to do that. You’re welcome to ask via ticket, but that’s my understanding.

The titles and achievement point values for WvW play are absolutely out of character with the rest of the game and we will be addressing that. What form that will take specifically I am not entirely sure.

Mif.3471:

DevonCarver.5370:

Sooner than you might think, but not nearly as soon as we would like. That’s as much as I can say.

Seems to me that’s the kind of info you would put in a “6 month plan” blog post…

I think it is safe to say, based on the response here to my comment, that putting that in a blog post would be a little less specific than we generally like to be in something that visible. Here, in the WvW trenches, I’m willing to be less specific but a bit more forward looking. If I had specifics, we’d give them, believe me.

While I do try and take time out to respond to posts in our forums, it is also the case that time spent on the forums is time not spent getting something else done. Right now, we have a lot of balls in the air, so it’s less possible for us to post frequently.

Colly.4073:

DevonCarver.5370:

Sooner than you might think, but not nearly as soon as we would like. That’s as much as I can say.

Why can’t you give us that kind of an answer on the skill delay issue? :/

Because the people working on that are in charge of those things. While we are doing as much as we can, which is not much, in specific terms of WvW to address this, it is a much more complicated and much more holistic problem than just WvW.

I’m not saying that we can’t make improvements to the living world story telling. I’m saying that we should get as much storytelling into the game as possible, but I see no need to dismiss the lore blog posts just because they’re not in the game.

We have more than one type of employee at the company. No matter how much the content designers can add to the world, there’s always going to be resources dedicated to building supplemental content for the web site. It’s not a matter of preference; the people who write those lore pieces are taking the time to contribute extra material to the release. I think the only other option would be for them to not do at all.

If you look in your collection tab at the bank, you’ll notice that there’s a standard set of miniatures. The achievement is for collection those miniatures specifically. If we ever released an additional set of miniatures, we would probably have a different collection tab with it’s own achievement.

Although we could add an achievement for collecting special miniautures, some of them would be extremely difficult or impossible to come by.

avantar.2148:

as the title says, i want to transfer to a more populated server. i know that it is free if you delete all your characters, i don’t really mind that but if i delete them all will i keep all my bank items?

Please just be sure to remove items from character storage, as well, and you’ll be just fine.

jamesrobert.5087:

Shaxe.6059:

Now that the bug was found and fixed..
Jul 16 Patch Notes:
Fixed a bug that would prevent players from receiving their achievement chest if encumbered.
Any word on receiving the lost chest(s) for some/all players?

I lost a large achievement chest because of this bug. Inventory was full, zenith skin went into the “overflow” window but the chest did not. Submitted a bug report but haven’t heard anything back.

Great that they fixed the bug… but are they going to replace the chests that we didn’t get because of it???

Have you submitted a ticket? If not, I encourage you to do so.

What would help is if people report bugs to the Game Bugs sub-forum, instead of the race-specific sub-forum, for better visibility on issues.

Secondly, just because people are not posting on forums, doesn’t mean that posts are not being read.

Having said that, the team isn’t physically able to reply to every single post where a player wishes a reply. Thousands of posts are created on the forums every single day.

And finally, please stay on topic when posting in the future. This also applies to the OP, who inserted off-topic commentary at the end of their post, and thereby diverted community discussion away from the very issue they were trying to raise awareness about.

This thread is being locked for verging too far off-topic in the asura sub-forum.

Is it the abomination specifically that’s causing problems? I agree that it could stand to be toned down, I found it hard to avoid its attacks in such a small area (especially with the traps cutting off the hallway.)

EDIT:
I’ve made some minor adjustments to go into a future update. (Though, as always, I can’t give an ETA.)
- Reduced power and health of the abomination a bit
- The friendly ghosts will now kneel, heal after a short while, then re-enter combat if they are defeated (so you don’t have to revive Bragen)
- Cleaned up the team assignments a bit so the friendly NPCs should reliably enter combat with you

Thanks, I’ll look into this issue. =)

Clear out your mailbox. There’s a limit on how many letters it can hold, and it will keep new mail on hold if there isn’t room to deliver them.

Sort of like GW1 districts?
http://wiki.guildwars.com/wiki/District

What profession are you? Level? What weapon are you using? How does your gear (weapon and armor) compare to your level? When you don’t list what you’re using, but say you can’t change them, it makes it difficult to give pointers.

Kryta will get their day.

That is all.

Thank you for the balanced and constructive feedback. I especially like some of your thoughts on the Heart of the Mists. Regarding rewards, this is an area where we would like to make improvements so we appreciate the feedback you have posted.

Thanks!

Thanks for being so polite, even if I wasn’t able to give a satisfactory answer. I’ll definitely make sure the issue is bugged, if it’s not already.

I doubt Evon’s interest in the past isn’t entirely…religious.

We can’t prevent players from leaving, but we do look at their feedback. We do the best we can to make as many people happy as we can as often as we can. What we won’t do is get in every “I’m quitting this game” thread and beg players to stay. I will say that in my experience, constructive feedback doesn’t usually start with “!@#$ this game, I’m quitting.”

Yes, we are human. We also have processes here and can’t just knee-jerk implement if one player decides to take a break or leave completely.

That said, I will reiterate that we do look at that feedback, and we don’t (strangely enough) want players to leave.

Thanks for the feedback on this item everyone!

I would like to clear up one potential misunderstanding; the guild kite vendor is not going away when this release ends, and should stay around for the forseeable future.

In other words, if obtaining a guild kite is a goal you would like to set for yourself, you should be able to save up enough gradually over time without the worry of the vendor being removed before you can get enough.

Here are the digital versions of the campaign posters, so you can print them out or play with them to show your support for the candidate of your choice:

Kiel: http://www.flickr.com/photos/arenanet/9304482086/sizes/l/

Gnashblade: http://www.flickr.com/photos/arenanet/9301701493/sizes/l/

Forest coming up!