Dev Tracker

Updated Account Name Not Updating

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Is there any progress with this? The issue is very annoying.

I am sorry, but there has been no progress on this yet.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Does Belcher's Bluff care about stats?

in Bazaar of the Four Winds

Posted by: Paul Belz.7351

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Paul Belz.7351

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It’s all percentage based, there are no advantages for having less or more health.

For those who think AOE dmg is a problem

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Masternewbz.4953, I said this in your other thread, but here it is again. You should watch this. http://www.twitch.tv/guildwars2guru/c/2517953

I’m not going to comment on the AOE stuff right now, as I would like to continue reading your feedback.

Thanks all

Here is why you cant hear newbies for balance

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Hey, you should watch this! http://www.twitch.tv/guildwars2guru/c/2517953

Adnul Irongut Bug.

in Bugs: Game, Forum, Website

Posted by: Paul Belz.7351

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Paul Belz.7351

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The bug fix that was implemented this morning prevents Adnul from using Critique on the same turn it ends, granting a minimum of one turn before he can use it again. The reason he belches so often is because he never fakes (or extremely infrequently) so his belch comes off cooldown often.

Graphic Bug (Shader(?))

in Bugs: Game, Forum, Website

Posted by: Jeremiah Lee.2764

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Jeremiah Lee.2764

Live Response QA

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Is this all cutscenes in game? Does this happen with all of your characters? Screenshots are appreciated!
Thank you!

Bored of Hairstyles.

in Guild Wars 2 Discussion

Posted by: Kristen Perry.5260

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Kristen Perry.5260

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Just to clarify, the sylvari (and specifically the Pale Tree Avatar) is not directly of Egyptian culture for design as a race. Her headdress answered a good problem: how do you get the feeling of regal in a blossom shape? If I looked at more western designs, they’re typically crown rings or half-moon crescents (Queen Elizabeth style) for silhouette. While those are beautiful, I was hoping for more flower and less peakitten (<— What, seriously this gets censored? It’s a bird.) plumage.

Although, if I think more about it, Egyptian art and architecture has a lovely foundation with plant shapes and the lotus is one of my favorite flowers. However, though it’s not intended as a direct relationship for the sylvari, it does make sense. I just mention the design distinction so it doesn’t get spread into lore bits. (hehe)

As for why there were so many leafy styles at ship, that’s more of a question of schedule. Before ship, we needed to optimize whatever assets we could. Many of the more leaf styles were created from the previous race design and were retrofitted for the new concept. As a race, they are not relegated to a specific plant type. But bear in mind that whatever plants could be used need to look good with both the leaf and bark body skin types. It’s potentially awkward to get seaweed to look right on that, for example, but the concept might allow more brook and stream water plants in theory.

I’ve had many designs in my head and in sketches since even before ship, and have been keeping an eye on the forum posts since then. Players have asked for long hair, for more bark hair, for flower hair (for both genders) that mixes with leaves… I’ve even seen a comment about getting the mohawk ported on the female. There have been trends and themes, but one question makes me curious. I see a lot of folks mentioning what they’d like to see on sylvari, but that’s a different question than what they’d personally like for their own character.

Major disclaimer: no promises, no schedule, etc… But if you were daydreaming about what you personally want for your sylvari, what would it be? :} What would its presence feel like? What style? What materials?

Battle of Fort Trinity

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Sorry for the dumb question—but you used the skill on the bomb to place it, correct? Dropping the bomb on the marked location won’t do anything. (And you need to be at the marked spot when you use the skill.) I apologize for asking such basic questions, I’m just trying to rule out the obvious.

Battle of Fort Trinity

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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What does “bomb at gate bugged for me” mean? What exactly happened?

FoTM full of bugs.

in Bugs: Game, Forum, Website

Posted by: Jeremiah Lee.2764

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Jeremiah Lee.2764

Live Response QA

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Please search for threads on each issue and add your findings to them. Please go into detail on all issues in the individual threads as well. This gives greater visibility on each issue and easier for other players to find and add to the threads.
Thank you!

OoW set still bugged after patch

in Bugs: Game, Forum, Website

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi everyone,

Since we already have a thread about this issue here. We’ll now close this one in order to avoid duplicates.

Thank you for your understanding.

did't get achievement weapon and gold upgrade

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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How many achievement chests total have you opened?

There’s a 100 AP chest, a 500 AP chest (with the PvP items), the 1000 AP chest with skins, and higher value chests. It sounds like you’ve opened the 100 and 500 AP chests, but not the 1000 AP chest.

Home Isntance broken

in Bugs: Game, Forum, Website

Posted by: Jeremiah Lee.2764

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Jeremiah Lee.2764

Live Response QA

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Are others experiencing this issue?
Thank you!

Game Update Notes - July 9th , 2013

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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LIVING WORLD

  • Rewards in Sanctum Sprint have been updated to once again give quartz and to reward the winner with extra karma and coins.
  • Added the correct minimap to the final Belcher’s Bluff contest against Poyaqui.
  • Adnul Irongut has calmed down, no longer insisting on critiquing at every possible moment.
  • Fixed a bug that caused the Aspect Master to sometimes send you to PvP.
  • Drinking on an empty stomach is the only way to play Belcher’s Bluff. Food buffs are now removed when the match begins.
  • Updated the Deliver Supplies event in Labyrinthine Cliffs to be easier to complete.

BUG-FIXING

  • Achievements that can no longer be completed will not appear in the nearly completed section of the Achievement Panel.

Billing Maintenance: 11th July 5:00AM PDT (12:00 UTC)

in News and Announcements

Posted by: AidanTaylor.3872

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AidanTaylor.3872

European Community Manager

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We will be taking down the commerce system for maintenance at 5:00 AM PDT (12:00 UTC) on July 11th for 5 hours. The following systems will be affected by this maintenance:

  • Gem Purchasing
  • Buy Guild Wars 2

Crippled condition stays active forever

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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You can mouseover the Crippled condition and it will show “Source: Risen Squire” (or whatever.)

Achievement chest bug

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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The skins are in the 3rd (1000 AP) chest, not the second.

large achievement chest

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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How many chests have you opened? It goes 100 AP, 500 AP, 1000 AP, so the skins won’t show up until the 3rd AP chest you open.

Zenith Skin Information Incongruity

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Did not recieve weapon skin

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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You’ve opened 2 chests, so the next one will have skins.

Down the Hatch Can Not Be Completed

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I need more detail. Did you win the second game? Did a scene play?

Did not recieve weapon skin

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I have similar problem i got a 500 achievement point chest the day of the patch and i got another one for 500 points again today now am a day late. Is this a bug?

No. You’ve received a 100 AP chest, and a 500 AP chest. You didn’t receive 2 500 AP chests. Tomorrow if you have enough AP, you’ll get the 1000 AP chest.

Zenith Item Issues [merged]

in Account & Technical Support

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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https://forum-en.gw2archive.eu/forum/support/bugs/Stuck-with-Soulbound-Zenith-skin/2388612

The items are soulbound when created, but the skin itself is account bound. (Like HoM rewards.)

Did not recieve weapon skin

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Are you sure it was the 1000 AP chest? The skin is in the third achievement chest, it’s possible you’ve opened fewer chests, so today was the 500 pt “PvP chest”.

GW2's Mumble Link "context" data format

in API Development

Posted by: Cliff Spradlin.3512

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Cliff Spradlin.3512

Lead Programmer

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You guys did a good job tracking down most of it.

Here’s the whole thing:


// uniquely identifies a map instance for mumble
struct MumbleContext {
    byte serverAddress[28]; // contains sockaddr_in or sockaddr_in6
    unsigned mapId;
    unsigned mapType;
    unsigned shardId;
    unsigned instance;
    unsigned buildId;
};

Why so much Skyhammer hate?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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No knee-jerks here, just trying to get a feel for things! Thanks!

Why doesn't Anet bring in top players?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Aww, that’s not fair. We play the game ourselves, and are present for most tournaments that are being held. What you cut out of my post was that we have to be careful about balance, so I can see why you might think that things never change.

If you want to elaborate on that though, you’re welcome to! Thanks for the feedback!

Map tiles service intermittently cutting out

in API Development

Posted by: Cliff Spradlin.3512

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Cliff Spradlin.3512

Lead Programmer

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Well, not really an outage, but is it just me or aren’t the tiles updated with the new map yet?

Oh and while i’m at it:

According to texture_dims, these tiles should exist, right? (They actually do exist, but only for zoom level 1 and 2)


GET https://tiles.guildwars2.com/2/1/3/0/0.jpg 403 (Forbidden) tiles.guildwars2.com/2/1/3/0/0.jpg:1
GET https://tiles.guildwars2.com/2/1/3/1/0.jpg 403 (Forbidden) tiles.guildwars2.com/2/1/3/1/0.jpg:1
GET https://tiles.guildwars2.com/2/1/3/2/0.jpg 403 (Forbidden) tiles.guildwars2.com/2/1/3/2/0.jpg:1
GET https://tiles.guildwars2.com/2/1/3/3/0.jpg 403 (Forbidden) tiles.guildwars2.com/2/1/3/3/0.jpg:1
GET https://tiles.guildwars2.com/2/1/3/4/0.jpg 403 (Forbidden) tiles.guildwars2.com/2/1/3/4/0.jpg:1
...

http://gw2.chillerlan.net/examples/gw2maps-gmaps-simple.html -> switch to the mists and see

You need to respect the clamped_view from the map_floor api. From the docs: “The map_floor.json API contains useful information like the size of each floor, and bounding rects. The bounding rects define which tiles are available for download, as well as the area of the map that should presented to the user. Tiles outside of the bounding rect are not available for download.”

https://api.guildwars2.com/v1/map_floor.json?continent_id=2&floor=1

“clamped_view”: [
[0,4094], [16382,16382]
]

Sorry if it’s confusing – world maps are complicated.

Another live WvW Map. Checking legality..

in API Development

Posted by: Cliff Spradlin.3512

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Cliff Spradlin.3512

Lead Programmer

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Now the only thing this does that might be bad is detect keys. Basically just a key bind on my application is fired when a key is pressed while any application is active.

Cool app!

We’re planning to publish a new 3rd party app policy, hopefully soon. The policy will be designed so you can self-evaluate your app to determine whether it is acceptable. The behavior you describe will not be against the rules of that policy.

Why so much Skyhammer hate?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Ok, that’s fair! Do you have any suggestions then, to maybe change the map a little to make up for classes that might not be as good at CC?

Someone mentioned making it harder, but not impossible, to knock people off the edge. Would something like that make you feel better about sticking to your class?

This is great feedback, btw. We really appreciate the constructive nature of these threads.

Why so much Skyhammer hate?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Med.6150, great points! To piggyback a little on what kirito.4138 said, are you also fine with having every map be a conquest map? Or do you think that new game modes would/should not require respecing as well?

I guesss what I’m getting at is, what is it about changing your spec that you do not like? Is it just having to learn how to play a different spec, or is it the idea of having to click all those buttons and change your gear around (ie helped with templates)?

Objective Skyhammer Feedback Goes Here

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Hey Jesiah.2457, thanks for the feedback! Just thought I would point out that petitions are not permitted on the forums. <— Link to the CoC that you agreed to when entering. While we value your feedback, we ask that everyone follow the CoC.

Here’s a quote from it:
“Do not post petitions, “I demand an answer” threads, conspiracy threads, or comments about circumventing the rules.”

Thanks!

Personal Story - Brute force quest bug (human noble)

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I haven’t been able to reproduce this bug after a dozen playthroughs. All I can do is reiterate my earlier advice—look around the area to see if there’s an attacker that got hung up on a tree, or is fighting another NPC.

Gates of Arah

in Bugs: Game, Forum, Website

Posted by: Jeremiah Lee.2764

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Jeremiah Lee.2764

Live Response QA

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Please also provide server and any additional helpful information. Does this stop the event from completing?

If you see an exploit, please send email to: exploits@arena.net

Thank you!

Why so much Skyhammer hate?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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What I was trying to gauge by asking the template question was whether or not folks are open to changing their build if it was more convenient for them or if it was a matter of them only wanting to play one build for eternity. I can see that it’s a mix of both, now.

The reason why the Cannon control room is small is because the cannon itself is powerful so we didn’t want to make it easier for players to dominate the cannon and continuously hammer those on the field with no consequence. With that in mind, do you still feel the space is too small? Also, with the small space in mind, do you still feel that the shots should be dodge-able?

Are you guys saying that you would prefer to have a less powerful cannon that is easier to defend?

My items are gone?

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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As stated above by Ryuujin, the PvP items are stored in your PvP locker in the PvP lobby. If you did “Deposit All Collectibles” at any point, they will have been moved from your inventory to your PvP Locker.

Achievement chest pvp items all dissapeared

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Glad this is sorted out for you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account Suspended???

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hi. So my friend BlackRain.9537 got suspended her account suspended without reason. She is a regular player and upon reading past posts about this I have checked her character name (Brodd Helgii) for bad translations and nothing came up I have also checked it on urban dictionary. She does not perform any exploits or glitches and the only thing remotely close to this was her selling her WvW siege on the Trading Post but this is not suspension worthy? As it is inside the game ? Thank you for reading and information upon why you might think she was suspended would be appreciated.

The forum really isn’t intended for people to follow up on an issue like this unless someone has contacted Support and has not had the issue resolved in three days or more. In this case, there was an issue with her recent purchase. She should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist her with this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Digital order error

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hi,

I’ve ordered the digital game standard edition twice because of a message error and a waiting time the first time, the message told me there were an error so I must retry, that’s why I’ve re-entered my info and re-ordered it a second time accidentally.

How can I be repaid? I’ve purchased it with a credit card.

Thanks.

Oh, no worries! Simply contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you, and these are usually processed very quickly.

Thanks for joining the game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Why doesn't Anet bring in top players?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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For threads that deal with bugs/glitches and similar problems it would definitely be helpful, since you’re kinda left in the dark if the thread does not get any replies.
It’s impossible to know if the thread has been seen by a moderator or developer, or if it slipped to page four with rocket speed.

Fair enough!

edit:
Roy – That is a very reasonable and respectable approach, one that I fear not many would have.

Why so much Skyhammer hate?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Keep discussing, but I’m curious: Would having templates alleviate the issue of not wanting to respec for certain maps?

We do see teams shift their comps around for certain maps (and it seems to be very effective), would this not be along the same lines?

Keep the feedback coming, this is great!

Objective Skyhammer Feedback Goes Here

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Love it! The discussions about Skyhammer have been great so far.

Why doesn't Anet bring in top players?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Interesting idea, RoyHarmon.5398, but would that really satisfy the hope to have your suggestions implemented? Wouldn’t it then turn into “devs hit the check mark but they didn’t understand or implement” kind of thing? Maybe there is a middle ground, though.

Account Bonus not awarded

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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https://forum-en.gw2archive.eu/forum/support/bugs/Didn-t-get-to-choose-from-zenith-skins/2380481

Summary: the third chest (the 1000 AP chest) is awarded on the third day, depending on your time zone it’s probably not available yet. If it’s listed in the achievements panel, it means it’s an UPCOMING chest. (Or will be upcoming, if you haven’t hit the chest’s AP level yet.)

Why doesn't Anet bring in top players?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Don’t get sappy on me, guys.

Ah hell, we <3 you all!

Why doesn't Anet bring in top players?

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Well, the devs could sit around and reply to all your threads, or they could implement some of the changes you’re hoping for. We really appreciate all of the feedback, and that’s why I come on here to remind you that we’re still here.

We just gave you guys a huge balance patch, so does it make sense that in the time leading up to it and a while afterwards (monitoring PvP meta-game as it develops as well as other areas of the game) we can’t be as present on the forums?

Also, we can’t just make instant changes when an issue of balance comes up. One change can affect the entire game, so we have to be very calculated. Knee-jerk reactions can actually do more harm than good, so we have to be choosy about how we handle these things. This has mostly been covered when we say things like “we don’t want to whack-a-mole balance.”

That’s not to say that we’re not going to make changes. There is just a lot to game development than meets the eye.

You guys have been so incredibly helpful with your constructive feedback, so keep it coming!

Sanctum Sprint - Sent me to a PvP [Merged]

in Bugs: Game, Forum, Website

Posted by: Tyler Chapman.1832

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Tyler Chapman.1832

PvP and Balance QA Embed

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We will have a fix for this as soon as possible

in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ

(edited by Tyler Chapman.1832)

Hall of Monument rewards Issue

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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snip

I’m going to add it there in case it helps others.

Marvelous, Thervold, and thank you! I had a ready link (while working on something else) so I believed that the info on the wiki would be complete. Thanks for helping to make it so — I know it will help others in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Friend can 't log in to GW2

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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My friend bought GW2 yesterday but can’t log in to the game. he has made a Areananet account but has not received no email to confirm him registering, he sent 2 tickets in support but still no reply
Now he can’t even log into the website which is why i’m posting this on the forum for him
He paid £40 for this game after i recommended GW2 to him and with no support reply i’m just hoping a GM here can help

Thank you

Your friend received a response today, less than an hour after creating the ticket. That is why we ask that players not follow up in the forums until the ticket has been awaiting resolution for three days or more. See this post: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first#post48339

Your friend has created a name with a typo, but the agent was able to assist and he should be fine now.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hall of Monument rewards Issue

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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IC’s suggestions are sound. In addition, I think I will link the wiki because there is a lot of good info there: http://wiki.guildwars2.com/wiki/Hall_of_Monuments

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)