Guild Wars 2

I have written up a Knowledge Base article, so that players who have this issue will find it right away if they visit the support site. I agree — 99% of these cases involve an over-stuffed in-box.

Hey guys just an update:

Our Network Engineering Team has thoroughly investigated this issue and we have been unable to find anything that would indicate that this is an issue on our end. This does appear to be a widespread issue in the Latin American region which spans multiple countries and so I would recommend getting in contact with your ISP to see if there is anything on their end that can be done to alleviate some of this lag.

I’m sorry for any inconvenience and frustration this may have caused you all but unfortunately there isn’t anything that we can do in this particular case as it appears to be affecting multiple games and multiple ISP’s within this region.

Hey there Killian, if you enter a race in progress, it will be considered a practice lap. When the game restarts you will be able to earn rewards, as you will be in there from the beginning.

My suggestion is if you enter a practice lap, use it for practice instead of leaving and attempting to get into a fresh one.

Thanks guys, we’re looking into it.

The forums do not support embedded images. If you wish to include an image with your post, you must attach it by clicking on the “more posting and formatting options” button, then “choose file” and select your image.

I believe that our Fraud and Payments Teams could work with someone in this exact situation, but I cannot speak to the details of this because there are many times that this situation is claimed to be the issue, when it fact the customer him- or herself did a charge-back, and it had nothing to do with identity theft.

I recommend that your friend continue to discuss this matter with the agent who is handling his ticket. Perhaps he can include some of the communications he has had with the credit card company, to establish that this was a case of identity theft. The fact is, in most cases of identity theft, the credit card company will work with the customer to verify each and every charge: “Is this legitimate? Should we process it?” So it’s not common for a charge-back to take place without the customer actively approving it.

Again, please have your friend continue the discussion with the agent. It it’s 3+ days without a resolution, you can post it in the “Tickets for Review” thread stickied above.

I edited to remove the links. Please NEVER post a possible phishing email with links — that just increases the chances of spreading the infection.

Please see this thread and you will note that the email you received IS in the sample set.

As far as we know — and it has been extensively tests — that bug was fixed months ago and all refunds were given at that time. (You mention that you did receive the refund.) We would not give a second refund because the glow is now working properly.

I have a suggestion: Try to move the bar for your glow. Sometimes the glow comes up set to zero, and the player needs to actively move the bar to get the desired effect. I think you’ll find this corrects the issue.

From the update notes:

“The rewards are retroactive for all achievement points earned prior to this update. Backlogged rewards will be given out once per day until the backlog is completed.”

The chests will unlock one at a time until you’re caught up.

We’ve said it a few times before, but I want to just re-iterate we’ve heard folks feedback on this and will be doing a much larger mix of permanent, recurring (content that can occur again in the future), and more world impacting releases as it relates to living world in the second half of the year. There will still absolutely be some amount of temporary, in particular story-driven moments to help drive the narrative forward. You’ll also see some of the content previously noted as “temporary” return permanently to the game in the 2nd half of the year.

Three additional notes ->

• As we recently announced, we’re up to four living world teams now, which means they will have a much longer development cycle later this year to build more polished content, and content that can be more impactful.

• The Living World teams are only a small chunk of the total developers at ArenaNet, we’ll be going into details on what many of those other teams will be doing in a blog later this month.

• We also have teams working on much longer term projects, which we will discuss when they are closer to arrival.

We’ve said all of this before, but I think it’s good to just put that message out more frequently so everyone understands where we’re going. Thanks very much for all the feedback folks, as always we continue to listen to your feedback and course correct as we try new things in the live MMO space.

The grace period is 2 weeks.

Actually I designed the Pale Tree’s avatar loosely after the Nefertiti bust than anything, as it’s a great silhouette for Important PersonTM. The concept behind the Pale Tree Avatar was in creating a symbol between the Tree and the Fruit (sylvari). What better conduit than the Flower? :}

As for the face, it was designed to work with the hair, making the whole head one big blossom. My intentions were to create stately features (cheek and jaw structure) with big, big eyes. I didn’t even know to look for Erykah, but to tell you the truth, she really does look like her. Especially the mouth structure. Heh. Funny that.

Updated 8 July 2013

130705-000102 Your friend needs to answer the security questions and the team will help.
130614-002358 Under review. We’re taking another look.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Updated 8 July 2013

130705-000102 Your friend needs to answer the security questions and the team will help.
130614-002358 Under review. We’re taking another look.

Nkuvu.2570:

Yesterday there was a player in Queensdale calling out events, providing the waypoint location. Which sounds fine, except that he (assuming gender simply for clarity throughout the post) was calling them out even when no event was active.

I left Queensdale and did other things, but he was still going when I returned. I finally blocked him just because I didn’t want to hear it any more. This works fine for me, but I have to wonder if this is a reportable action or not.

After all, the only thing he’s doing is calling out events. It’s not really verbal harassment, or spamming, or scamming. None of the categories in the report options seems to apply to just plain “making other people waste their time and coin on travel” (a.k.a. griefing) but I certainly can’t see it as truly desired behavior. In his mind he might even have been very funny, though it was clearly frustrating many people who zoned in and got caught by his “trolling.”

TL;DR:
Is calling out a non-existent event reportable?
If a person was to report behavior like this, how should it be done?

It’s certainly unfriendly. It’s certainly a time waster. Is it actionable? I guess I wonder under what category you would report. It’s not offensive. It’s not harassing. It’s not about gold sales.

I don’t condone it, I guess it would just require someone to submit a ticket to get it reviewed, and if that happens, we would be glad to take a look at the chat records.

zarzamora.3261:

Gaile Gray.6028:

It’s “one owner per account, forever.” No sales, trades, pass-alongs, give-aways, use as a prize, recycling… Once the original owner is done, the account will remain accessible to that person but cannot be supported for anyone else.

Sharing or passing-along game accounts is strictly forbidden by the User Agreement.

Excuse for the offtopic but, are you aware that that doesn’t apply for games sold in Europe? As Oracle and Steam already know, reselling used software is allowed

I recently reviewed a detailed legal opinion on this. There are two elements: The software license and the account. The Oracle case did not say that we must enable selling game accounts. Truly, and for everyone: You may not sell your Guild Wars 2 account, no matter what your country of residence.

simplesimon.2084:

Geotherma.2395:

This is turning into one big “You can sell your account and they can never know, so go ahead!” thread. Good job.

Anyone that buys a used account is taking a huge chance. The account they bought could’ve been permanently terminated, never existed at all, origional owner chargebacks the account closing it after the sale, or have such a bad reputation that it is on every blocklist.

Plus it is a hassle to change the email addresses, which you’ll want to do since you won’t have access to the original email in case there is ever a need for a password change.

This is solid advice, and it happens every single day of the week. Resold accounts are a recipe of disaster. Yes, they don’t do our company any good, but they also often don’t do you any good, either. Once the account goes into dispute, it’s closed. Once it’s reclaimed by the original account owner, you’ve lost it (and ultimately he/she loses it too, of course).

Resold account: Just say “No!”

First, let’s be clear: Our servers decidedly were NOT breached. You can read tips on security or a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, by checking out Mike O’Brien’s article on account security.

Secondly, an account that is hacked often is abused by the thief for RMT. Don’t worry, we can usually solve these just fine. If you need help, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Rajani Isa.6294:

Gaile Gray.6028:

Oh dear! Trust me, we do not ignore exploit reports. Players have made us aware of some critical issues over the years. We’re very alert to (and thankful for) reports of exploits, cheats, and all that sort of stuff that negatively impacts other players and player reports helps us greatly.

We’re working on getting a better system in place to report exploits and cheats. In the meantime, you can report (and even include names and a screenshot or two) to this email address: Exploits@Arena.Net. Team members review received emails just about daily. I don’t think you’ll necessarily get a response, but we DO appreciate the reports and will review them carefully.

A few words to the wise:

• Report with care. For example, none of those “We lost, clearly they’re exploiting” reports.
• There’s no need to send a lot of screenshots unless they’re needed to tell the full story.
• If you see a group of exploiters or cheaters, or an individual person engaging in nefarious activities, you can send the date, time, timezone, map, and name and save yourself the trouble of the screenshot, if you desire.
• Again, if you know of a genuine cheat or exploit, we want to hear from you.
• And please NEVER test a potential cheat or exploit. Just send it along and keep your account pristine!

And just to clarify – you do consider (especially repeated) recruit-and-dump to be exploiting, correct?

Honest question. Honest answer: I don’t know. Personally I have an opinion, but from a company perspective, there are wiser people who would know more about this than I do. I would submit a detailed (but polite) report and let the team review and determine the best course of this one. Sorry, I’m not passing the buck, I just don’t know the fine-grained answer to this one.

Make sure your mailbox is empty. There’s a cap on much mail it can hold, and past that it will keep new mail in a queue until there’s room for it.

Ellis.8562:

This is getting absolutely stupid.

Yesterday, after a day in the mists doing spvp I went up against a hardcore guild team. We won. Abuse was heaped on me. It was totally one sided. What do I care?

Untill I got a message saying I had commited a name violation. The forced me to rename my character lol.

THEN

A day later, as of today, 5 minutes ago I logged on my main I was kicked from the game with ANOTHER banned message, stating another name violation, except I cannot even log into my game to see why, or which character has done this offense.

This is just stupid, i’m banned for 72 hours and I don’t even know why, what do I do?

Do you seriously think that naming your characters with silly references to sexual body parts, or to embarrassing medical conditions is going to be acceptable. Really??

You chose bad names. You were blocked and required to rename. Less than four days later, you chose several more bad names and were suspended again.

Serve your time and, in the future, choose wisely.

Oh dear! Trust me, we do not ignore exploit reports. Players have made us aware of some critical issues over the years. We’re very alert to (and thankful for) reports of exploits, cheats, and all that sort of stuff that negatively impacts other players and player reports helps us greatly.

We’re working on getting a better system in place to report exploits and cheats. In the meantime, you can report (and even include names and a screenshot or two) to this email address: Exploits@Arena.Net. Team members review received emails just about daily. I don’t think you’ll necessarily get a response, but we DO appreciate the reports and will review them carefully.

A few words to the wise:

• Report with care. For example, none of those “We lost, clearly they’re exploiting” reports.
• There’s no need to send a lot of screenshots unless they’re needed to tell the full story.
• If you see a group of exploiters or cheaters, or an individual person engaging in nefarious activities, you can send the date, time, timezone, map, and name and save yourself the trouble of the screenshot, if you desire.
• Again, if you know of a genuine cheat or exploit, we want to hear from you.
• And please NEVER test a potential cheat or exploit. Just send it along and keep your account pristine!

I need some more information…

What’s your current objectiive?

Did the charr finish repairing the bridge?

Is it possible there’s a spawn you missed? They can get distracted by the friendly NPCs, so you might not notice them unless you go looking for them.

You computer crashes? Does this only happen with fire? Is this seen mostly in WvW?

Please post on Tech Support Forum: https://forum-en.gw2archive.eu/forum/support/tech
You may want to submit a Tech Support ticket as well.

Hey there Jabberwock!

I’d like to clarify this for you and everyone else: Once you have unlocked the quartz node, it will unlock the node for all your characters, though the node can only be mined once per day per account.

Additionally, the node will appear in all home instances (again it is the same node so only once per day).

This means you can log onto any character you want, go to any home instance you want, and mine your node.

Inculpatus cedo.9234:

Well, not sure what you want the forum to do. Go protest on the wiki contributor’s talk page, if you don’t like the contributor’s map. The wiki is only comprised of information contributed by users, just like you and me. Or use the dulfy site, instead. =)

I think it’s really useful that people come to the forums to talk about the wikis, as most are not really aware of what’s going on on the wikis or how they actually work. This is a great opportunity for players who know about them or even editors (thanks smiley.1438) to spread the word.

May be Willowleaf.5721 wants to explain in detail the issue? Could it be the fact that the previous revision of the map had waypoints and other indicators? See http://wiki.guildwars2.com/images/archive/b/bd/20130627180219%21Gendarran_Fields_map.jpg

Tickets close automatically after 72 hours if we receive no response from you. Again, despite what support may have instructed you to do, we are still forwarding your information for further investigation.

Hello all!

I appreciate the wealth of information that you’ve all provided thus far. Please be assured that this is still being looked into. Despite whether or not our support team has informed you to contact your ISP, your information that was provided to us is still being forwarded to the appropriate departments for further investigation.

In the meantime, I would recommend contacting your ISP to see if there is anything that they can do to help alleviate some of the connection issues as I don’t have an ETA to provide for any kind of resolution at this time.

Please do continue sending in tickets so that we have more information to forward on.

I appreciate your patience in regards to this issue – I can definitely understand how frustrating this must be especially if you feel like no one is listening and so I want to apologize for any inconvenience this issue may have caused. Once I have more information to provide for you guys I will let you know as soon as I can.

Thanks again!

This issue has been resolved. Thanks for your patience and understanding.

This issue has been resolved. Thanks for your patience and understanding.

This issue has been resolved. Thanks for your patience and understanding.

This issue has been resolved. You should not experience any loss of progress as a result. Thanks for your patience and understanding.

Thanks for the reports everybody. We have a team investigating the cause of these issues. There isn’t an ETA for a fix at the moment, but we will provide an update as one becomes available.

Thanks for the reports everybody. We have a team investigating the cause of these issues. There isn’t an ETA for a fix at the moment, but we will provide an update as one becomes available.

Thanks for the reports everybody. We have a team investigating the cause of these issues. There isn’t an ETA for a fix at the moment, but we will provide an update as one becomes available.

Thanks for the reports everybody. We have a team investigating the cause of these issues. There isn’t an ETA for a fix at the moment, but we will provide an update as one becomes available.

Best wishes Palu, thanks so much for being part of our community and sharing your situation with all of us, we’re all behind you.

Updated 07 July 2013

130625-003163 Resolved 6/28
130627-003697  Resolved 7/03
130627-003913 Resolved 7/04
130626-000469 Resolved 7/4
130626-001168 Under review
130627-001129 A response was sent the same day the ticket was filed. She needs to update the ticket, as she has not established ownership of the account. If she did not see the response, check “Spam” and “junk mail” filters.
130626-002997 Account will remain closed; this was not impacted by the jumping puzzle issue but was involved in other disallowed activities.
130625-003033 Account will remain closed; this was not impacted by the jumping puzzle issue but was involved in other disallowed activities.
130620-001492 The account will remain closed. There is nothing more to say.
130531-001982 The account will remain closed. There is nothing more to say.
130624-000936; 130627-001873 When as account is terminated, we do not wipe it to free up names. The names are lost as part of the termination process.

Notes:

• Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
• ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
• No petitions, no testimonials.
• Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.

Updated 07 July 2013

130625-003163 Resolved 6/28
130627-003697  Resolved 7/03
130627-003913 Resolved 7/04
130626-000469 Resolved 7/4
130626-001168 Under review
130627-001129 A response was sent the same day the ticket was filed. She needs to update the ticket, as she has not established ownership of the account. If she did not see the response, check “Spam” and “junk mail” filters.
130626-002997 Account will remain closed; this was not impacted by the jumping puzzle issue but was involved in other disallowed activities.
130625-003033 Account will remain closed; this was not impacted by the jumping puzzle issue but was involved in other disallowed activities.
130620-001492 The account will remain closed. There is nothing more to say.
130531-001982 The account will remain closed. There is nothing more to say.
130624-000936; 130627-001873 When as account is terminated, we do not wipe it to free up names. The names are lost as part of the termination process.

You can email support@guildwars2.com, if you need to do that. A ticket will be created and you then can continue the discussion via that ticket.

There is no security breach on our side. What Geo mentioned is true; this is an individual issue with your own security.

Check out several tips on security.

And for a detailed outline on the subject of security as it relates to Guild Wars and Guild Wars 2, please see Mike O’Brien’s article on account security.

I suggest you follow the advice above, and if that doesn’t resolve the issue, you can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

Clear out your mailbox. New mail can’t arrive if the inbox already has too much mail in it.

Just wanted to say thank you for all your questions and comments. I will be on the Anet stream at 12 p.m. PST hope to see you there

Just wanted to say thank you for all your questions and comments. I will be on the Anet stream at 12 p.m. PST hope to see you there.

Thanks for your reports.

Please see the thread in Game Bugs about this issue: https://forum-en.gw2archive.eu/forum/support/bugs/Kiel-Magnus-conversation-not-triggering-5-7/2355111

Thanks for reporting this! The ‘Future In Politics’ map instance is a known bug.

Originally planned for a conversation between Inspector Kiel and Magnus the Bloody Handed, this conversation now takes place in the open world and repeats a few times each hour. This is an optional scene for players to watch, has no reward associated with it, and helps provide context for the future story.

Thanks again for your reports.

Just wanted to hop in and mention, again, that the AoE cap on player skills is a technical limitation. Were we to increase that, skill lag would get considerably worse.